Management and Organizational Theory
Exam Preparation Guide
Course Introduction
Management and Organizational Theory explores the fundamental concepts and principles that underpin effective management and the functioning of organizations. The course examines classical and contemporary management theories, organizational structures, and the dynamics of organizational behavior. Students will analyze how organizations are designed, how culture and leadership influence performance, and how decision-making processes are managed within diverse workplace settings. Through case studies and real-world examples, the course aims to develop critical thinking and problem-solving skills essential for future managers, while also addressing current challenges such as change management, innovation, and globalization.
Recommended Textbook
Organizational Behavior Science The Real World and You 8th Edition by Debra L. Nelson
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18 Chapters
2280 Verified Questions
2280 Flashcards
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Chapter 1: Organizational Behavior and Opportunity
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/33494
Sample Questions
Q1) Chapter 1 focuses on identifying 6 organizations highlighted throughout the text in order to point out the importance of the "internal" and "external" environment on individual behavior. Which of the following highlighted organizations emphasizes hiring "nice" people with the intrinsic qualities it is looking for, believes that skills can be trained, promotes from within, and has almost all managers start at the bottom?
A)Groupon
B)Ford
C)QuikTrip
D)Dyson
Answer: C
Q2) The description of an organization as more like a snake pit, with daily conflict, distress, and struggle, would come from which level within the organization?
A)group level
B)organizational level
C)individual level
D)department level
Answer: C
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Chapter 2: Challenges for Managers
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The Americans with Disabilities Act defines disabled as:
A)persons with permanent physical and mental problems
B)anyone with a physical or mental impairment that substantially limits one or more major life activities
C)individuals with physical impairments only
D)those who cannot work
Answer: B
Q2) Sexual harassment costs the typical Fortune 500 company:
A)$2 million per year
B)$4.7 million per year
C)$6.7 million per year
D)$10 million per year
Answer: C
Q3) Globalization implies that the world is free from national boundaries and that it is really a borderless world.
A)True
B)False
Answer: True
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4
Chapter 3: Personality, Perception, and Attribution
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) When a female softball player is given more applause for a home run hit than a male teammate, the reason would most likely be due to:
A)first impression error
B)projection
C)selective perception
D)contrast against a stereotype
Answer: D
Q2) Denise and Teresa are two students in a course on organizational behavior.Denise outperforms Teresa on the first exam in OB, and Teresa convinces herself that Denise is not really a good person to compare herself to because Denise is a psychology major and Teresa is majoring in accounting.Which of the following is the best explanation for Teresa's reaction?
A)Teresa's high self-esteem is protecting her from this unfavorable comparison.
B)Teresa is a low self-monitor.
C)Teresa has an external locus of control.
D)Teresa probably has an inflated generalized belief of her capabilities.
Answer: A
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Chapter 4: Attitudes, Emotions, and Ethics
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) The authors of your text would be considered a persuasive source for attempts to change employee attitudes about the benefits of employee empowerment because of their:
A)effective writing skills
B)trustworthiness
C)age
D)expertise
Q2) Value
A)Enduring belief about socially preferable conduct.
B)A belief of great importance.
C)An accepted behavior.
D)Represents a goal to be achieved.
E)Represents acceptable behavior to be followed in achieving end state.
Q3) Which of the following statements is true regarding job satisfaction and organizational commitment?
A)They are reciprocally related.
B)They are strongly positively related.
C)Organizational commitment moderates the relationship between job satisfaction and performance.
D)There is a curvilinear relationship between the two variables.
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Chapter 5: Motivation at Work
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) All of the following are drives or needs that underlie employee motivation
<b>except</b>:
A)to acquire
B)to bond
C)to achieve
D)to comprehend
Q2) Expectancy Theory assumes the individual is rational and acts as a minicomputer, calculating probabilities and values.
A)True
B)False
Q3) How can expectancy theory be used to understand behavior and predict performance?
Q4) After working as a sales associate in an appliance store for six months, you begin to become dissatisfied with various rules and regulations, or:
A)motivator factors
B)Theory Y assumptions
C)hygiene factors
D)relatedness concerns
Q5) What are some of the characteristics of high achievers?
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Chapter 6: Learning and Performance Management
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Which of the following is a form of operant conditioning?
A)expectancy theory
B)the expectation-performance-reward-satisfaction chain
C)the attempt by a supervisor to satisfy higher order needs of employees through participation
D)organizational behavior modification
Q2) The major function(s) of performance appraisal include:
A)to provide feedback on performance
B)to identify developmental needs
C)to make promotion and reward decisions
D)all of these
Q3) Thinker
A)Individual who prefers analysis of data and logical explanation of problems.
B)A theory of learning that focuses on observation of others and modeling.
C)Individual who prefers specific empirical data and look for practical applications.
D)Process of specifying desired results.
E)A performance-planning and goal-setting program that focuses on the supervisor-employee relationship.
Q4) What are characteristics of effective goals?
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Chapter 7: Stress and Well-Being at Work
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following is NOT a mind-body change associated with stress?
A)redirection of blood to brain and large muscle groups
B)increased sensory alertness
C)release of glucose into bloodstream
D)normal physical fatigue
Q2) Transformational Coping
A)A healthy independent behavior pattern with the individual being able to develop supportive attachments to others.
B)A personality resistant to distress.
C)An unhealthy, insecure pattern of behavior that leads to separation from others.
D)Coronary-prone behavior.
E)An unhealthy, insecure pattern of behavior that leads to excessive attempts to achieve security through relationships with others.
Q3) Briefly indicate how you can prevent distress in preparing for the final exam of the course in which you are using this book.
Q4) The Type A behavior is also labeled coronary-prone behavior.
A)True
B)False
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9
Chapter 8: Communication
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119 Verified Questions
119 Flashcards
Source URL: https://quizplus.com/quiz/33501
Sample Questions
Q1) All of the following are included in reflective listening except:
A)affirming contact
B)clarifying the implicit
C)silence
D)criticism
Q2) A main method to overcome physical separation as a barrier to communication is:
A)the formation of nonhierarchical working relationships through new information technologies
B)to develop an awareness of gender specific differences in conversational style
C)to eliminate the use of acronyms in technical terminology
D)to increase the use of face-to-face communication
Q3) Affirmation
A)One's view of the world and its influence on interpersonal communication.
B)A receiver's response to the message received from the sender.
C)Feedback from receiver for purpose of checking accuracy of sender's message.
D)A form of nonverbal communication.
E)Repeating of a message using different words, or a form of oral shorthand.
Q4) The use of new technologies encourages doing more than one thing at a time.
A)True
B)False
Page 10
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Chapter 9: Work Teams and Groups
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Cohesion
A)A group member who fails to contribute to group tasks and relies on others to carry the group.
B)A strong group characteristic that functions to keep members together as a group; or the force that ties group members together.
C)An expected behavior that group members use as a standard.
D)The phenomenon of a group member losing his/her sense of belonging, contribution to the group, and accountability to the group.
E)Two or more persons with mutually reinforcing skills and commitment to one another to accomplish a task goal.
Q2) A highly cohesive group can set performance output at a level below standard.
A)True
B)False
Q3) Dissimilarity tends to increase the creativity in groups and accordingly has positive impacts on groups.
A)True
B)False
Q4) What factors of a group work situation affect cohesiveness?
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Chapter 10: Decision Making by Individuals and Groups
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) Intuition would be a major part of the input for a manager making what kind of decision?
A)programmed
B)rational
C)breakeven point
D)nonprogrammed
Q2) A good group decision approach when an objective is to maximize the number of alternatives is:
A)brainstorming
B)dialectical inquiry
C)the Delphi technique
D)nominal grouping
Q3) Group decision making may be slow, but it usually produces good decisions.
A)True
B)False
Q4) Given the assumptions of the rational model, it is unrealistic.
A)True
B)False
Q5) What are advantages and disadvantages of group decision making?
Q6) What are the elements of the decision making process?
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Chapter 11: Power and Political Behavior
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) When both men and women witness political behavior, they view it more negatively if the agent is of their gender and the target is of the opposite gender.
A)True
B)False
Q2) Suppose a manager asks an employee to purchase a birthday gift for manager's wife. If the employee is to complete this request, which of the following is most true?
A)The request falls outside the employee's zone of indifference and will therefore be performed.
B)The manager must enlarge the zone of indifference with power.
C)The manager must use his/her authority.
D)All of these
Q3) Referent power is linked with organizational effectiveness.
A)True
B)False
Q4) A manager who makes external attributions for negative events looks like he or she has no power.
A)True
B)False
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Page 13
Chapter 12: Leadership and Followership
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) The leadership approach which recognizes that leaders may form different relationships with followers is:
A)the substitute for leadership approach
B)followership theory
C)LMX theory
D)transactional theory
Q2) Research on charismatic leadership has revealed that firms headed by more charismatic leaders outperformed other firms, especially in difficult times.
A)True
B)False
Q3) Authority-Compliance
A)A style of leadership based on directive, enforcing, and controlling behavior.
B)A laid-back, minimal involvement leadership style.
C)Leader behavior that encourages good interpersonal relations between manager and employees.
D)A leader who emphasizes efficient production
E)A participatory leadership style.
Q4) What is the difference between a leader and a manager?
Q5) Compare and contrast the Ohio State leadership model with the Leadership Grid.
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Chapter 13: Conflict and Negotiation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Escape from conflict by daydreaming is known as:
A)flight
B)fantasy
C)conversion
D)displacement
Q2) All of the following are positive consequences of intergroup conflict <b>except</b>:
A)we versus them
B)increased group cohesiveness
C)increased task focus
D)increased group loyalty
Q3) Interventions such as improving coordination between the parties and working toward common interests are most appropriate for which type of interpersonal conflict?
A)equal versus equal relationship
B)high versus low relationship
C)high versus middle versus low
D)intergroup
Q4) How would you rank the five styles of conflict management in terms of their conflict-resolving effectiveness?
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Chapter 14: Jobs and the Design of Work
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Contrary to the famous statement made by Harold Geneen, former Chairman of ITT, "If I had enough arms and legs and time, I'd do it all myself," all organizations must divide work.This quote reflects the understanding that jobs result from:
A)integration
B)differentiation
C)goal setting
D)specialization
Q2) Job enlargement was developed to overcome the problem of:
A)complexity associated with job enrichment
B)job ambiguity associated with the Job Characteristics Model
C)boredom associated with scientific management's approach to jobs
D)motivation associated with a lack of job rotation
Q3) A manager should take into account that research suggests women may be negatively affected by the selection of a flexible work schedule because they could be perceived to have less job-career dedication and less advancement motivation, though no less ability.
A)True
B)False
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16
Chapter 15: Organizational Design and Structure
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Usually, the more specialized the jobs within an organization, the more departments are differentiated within that organization.
A)True
B)False
Q2) Organizations in the birth stage of the life cycle will most likely want a mechanistic structure in order to be effective.
A)True
B)False
Q3) Short product and organizational life cycles place considerable emphasis on:
A)increasing formalization of job requirements and interpersonal relationships at work
B)hierarchical control and centralized decision making
C)greater specialization and standardization
D)flexibility and efficiency
Q4) The downsizing of organizations and loss of middle management has lengthened the chain of command.
A)True
B)False
Q5) Identify four bases of departmentation or differentiation.
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Chapter 16: Organizational Culture
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) How can an organizational culture be expressed, measured, and recorded?
Q2) The most visible and accessible level of culture is: A)values
B)assumptions
C)artifacts
D)socialization processes
Q3) Which of the following is NOT a perspective that helps you understand the effects of culture?
A)the fit perspective
B)the strong perspective
C)the adaptation perspective
D)the social creation perspective
Q4) A company's espoused values can be found in all of the following <b>except</b>: A)annual reports
B)monthly financial statements
C)quarterly employee newsletters
D)employee handbooks
Q5) An organization's culture is much like an individual's personality. A)True
B)False
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Chapter 17: Career Management
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) RJPs result in all of the following <b>except</b>:
A)a more effective match
B)higher organizational commitment
C)higher job information
D)unrealistic expectations
Q2) An assumption that drives Holland's theory is that people choose occupations:
A)based on economic reasons
B)based on vocational inventory instruments
C)based on what they perceive their strengths have been
D)based on matches with their own personality
Q3) According to Levinson's life stages and career stages, middle adulthood is best associated with:
A)the establishment stage
B)the withdrawal stage
C)the advancement/maintenance stage
D)the establishment/advancement stage
Q4) The career lattice is an approach that builds competencies by moving individuals vertically through different levels of the organization.
A)True
B)False
Page 19
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Chapter 18: Managing Change
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Most changes that encourage employees to become more ethical target what part of the organization?
A)top management
B)individuals in sales because that is where unethical behavior tends to be centered
C)culture
D)operations and the materials that may have environmental consequences
Q2) While downsizing can increase shareholder value by better aligning costs and revenues, the effective organizations are the ones that excel at:
A)reengineering and downsizing
B)outsourcing
C)identifying attractive joint ventures
D)systematic innovation
Q3) Which of the following is NOT one of Levinson's areas for diagnostic analysis?
A)organization's history
B)data about attitudes, relationships, and other organizational attitudes
C)view of organization as a whole, especially focus on structure and processes
D)external stake holder groups and their views of the organization
Q4) What are some of the reasons for resisting organizational change?
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