Management and Organizational Theory Exam
Bank
Course Introduction
This course explores fundamental concepts and frameworks in management and organizational theory, examining how organizations are structured, governed, and transformed. Students will study the evolution of management thought, organizational design, leadership, motivation, decision-making processes, and the influence of organizational culture and external environments. The course emphasizes the application of theoretical perspectives to real-world management issues, enabling students to analyze organizational strategies, assess the effectiveness of various management practices, and understand the dynamics of change within both small and large organizations.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by Thomas Bateman
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Chapter 1: Managing
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130 Verified Questions
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Sample Questions
Q1) Which of the following statements about the sources of competitive advantage is true?
A)The best companies choose one source of competitive advantage and perfect it.
B)Managing the sources of competitive advantage is a zero-sum game where one source improves at the expense of the other.
C)It is possible to improve quality and also enhance speed.
D)Outsourcing certain functions is likely to decrease innovation.
E)The faster the product is provided the more innovation suffers.
Answer: C
Q2) Controlling monitors performance and implements necessary changes.
A)True
B)False
Answer: True
Q3) Corporate speed often separates the winners from the losers in business.
A)True
B)False
Answer: True
Q4) Briefly describe each of the four key management functions. Answer: Answers will vary.
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Chapter 2: The External Environment and Organizational Culture
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Sample Questions
Q1) One firm buying another is called a(n)
A)merger.
B)acquisition.
C)divestiture.
D)prospective.
E)defender.
Answer: B
Q2) Fixed costs buyers face if they change suppliers are called
A)changing costs.
B)switching costs.
C)supplier costs.
D)retailer costs.
E)sunk costs.
Answer: B
Q3) A value chain is the managing of the network of facilities and people that obtain materials from outside the organization,transform them into products,and distribute them to customers.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Managerial Decision Making
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Sample Questions
Q1) Two of your employees consistently disagree with each other to the point of developing anger and bitterness,which impacts the work group.This situation is best described as
A)cognitive conflict.
B)affective conflict.
C)dialectic conflict.
D)alliant conflict.
E)comprehensive conflict.
Answer: B
Q2) Custom-made decisions most often require
A)a consultant.
B)in-depth computations.
C)top management approval.
D)creativity.
E)brainstorming.
Answer: D
Q3) Optimizing means that you achieve the best possible balance among several goals.
A)True
B)False
Answer: True
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Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) A _________ strategy focuses on a single business competing in a single industry.
A)concentration
B)vertical integration
C)concentric diversification
D)conglomerate diversification
E)forward integration
Q2) The mission and vision of an organization evolve from its strategic goals.
A)True
B)False
Q3) The most effective strategy is
A)one that most firms in the industry are following.
B)to always diversify.
C)one that competitors are unwilling or unable to imitate.
D)to be the "first mover",regardless of other factors.
E)to be a follower.
Q4) Stakeholders are groups and individuals who affect and are affected only by the cost analysis of the company.
A)True
B)False
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Chapter 5: Ethics and Corporate Responsibility
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Sample Questions
Q1) John is using which ethical system for his decision making?
A)Universalism
B)Egoism
C)Utilitarianism
D)Relativism
E)Virtue ethics
Q2) Chun-Mei worked last summer as a receptionist in a doctor's office.During a discussion prompted by the ethics chapter in your text,she commented that she was asked to tell callers that the doctor was in surgery when in fact the doctor was playing golf! She eventually quit the job because she couldn't force herself to lie to people.Chun-Mei appeared to be following the ethical system referred to as A)Egoism
B)Deontology
C)Relativism
D)Universalism
E)Utilitarianism
Q3) Moral awareness means realizing an issue has ethical implications.
A)True
B)False
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Chapter 6: International Management
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Sample Questions
Q1) A disadvantage of exporting is that
A)it is quite risky.
B)the company may not be realizing the lowest production costs possible.
C)it is the most expensive method of expanding globally.
D)it usually lowers trade barriers.
E)it is inconsistent with a pure global strategy.
Q2) The Disney Corporation has marketed its facility in France somewhat differently than its United States facilities in order to appeal to the European consumer.This type of strategy is known as __________ model.
A)domestic
B)international
C)multinational
D)transnational
E)global
Q3) When pressures for local responsiveness are high and pressures for global integration are low,the global model is appropriate.
A)True
B)False
Q4) Explain the consequences of the increasing integration of the global economy.
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Chapter 7: Entrepreneurship
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Sample Questions
Q1) Successful entrepreneurs are innovators and also have good knowledge and skills in management,business,and networking.
A)True
B)False
Q2) When creating a new business one should start with
A)an untapped market.
B)a product.
C)a great idea.
D)good timing.
E)social responsibility.
Q3) Entrepreneurial orientation is the tendency of an organization to identify and capitalize successfully on opportunities to launch new ventures by entering new or established markets with new or existing goods or services.
A)True
B)False
Q4) Observers say that in contemplating your business,you must start with a great idea.
A)True
B)False
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Chapter 8: Organization Structure
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Sample Questions
Q1) In the standard matrix organization,each employee reports to a functional and a(n)____________ manager.
A)mechanistic
B)organic
C)divisional
D)centralized
E)matrix
Q2) In the situation at Cookie Capers,the basic problem is that James has not supported your ___________ to carry out the ___________ you have been given.
A)responsibility,authority
B)authority,responsibility
C)accountability,authority
D)authority,accountability
E)knowledge,tasks
Q3) There are three coordination methods used for organizational integration.Describe and give examples of each.
Q4) The three basic approaches to departmentalization are line,staff,and matrix.
A)True
B)False
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Chapter 9: Organizational Agility
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Sample Questions
Q1) Because of their size,smaller companies can produce scale economies that can help lower operating costs and generate greater purchasing power.
A)True
B)False
Q2) McDonald's and Burger King have production processes that tend to be more standardized and all customers receive similar but not identical products.These are examples of
A)large batch technology.
B)small batch technology.
C)continuous process technology.
D)mass customization technology.
E)mass production technology.
Q3) The strategic triangle includes three key players: the organization,the government,and the competition.
A)True
B)False
Q4) Compare and contrast organizing for flexible manufacturing versus organizing for speed.Be sure to explain the appropriate organizational concepts that are applied in each.
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Chapter 10: Human Resources Management
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Sample Questions
Q1) Compare and contrast reliability and validity.Give an example of reliability and of each type of validity.How are they used in the selection process?
Q2) Marcel applied for a part-time job at a shoe store in the mall.Following his interview he was asked to take a test on paper.One of the questions asked what he would do if he were to find a wallet full of money along a deserted highway.This type of test would be described as a(n)
A)personality test.
B)validity test.
C)morality test.
D)integrity test.
E)cognitive ability test.
Q3) Human resources planning has three stages.They are
A)planning,executing and delivering.
B)hiring,training and firing.
C)planning,programming and evaluating.
D)planning,delivering and evaluating.
E)recruiting,screening and hiring.
Q4) How are human resources related to competitive advantage? By what criteria can the strategic impact of human resources be judged?
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Chapter 11: Managing the Diverse Workforce
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Sample Questions
Q1) Just _____ women are CEO's of Fortune 500 companies.
A)12
B)19
C)27
D)39
E)72
Q2) A diverse workforce inhibits organizational flexibility because an organization's culture cannot tolerate different styles and approaches.
A)True
B)False
Q3) When an individual's interests,values and cultures act as filters and distort,block and select what they see and interpret,they are ____________ their "different" colleagues.
A)differentiating
B)stereotyping
C)harassing
D)accommodating
E)typecasting
Q4) Discuss the challenges of a diverse workforce.
Q5) Discuss the competitive advantage gained by employing a diverse workforce.
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Chapter 12: Leadership
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Sample Questions
Q1) Behavior that provides guidance,support and corrective feedback for the day-to-day activities of work unit members is strategic leadership.
A)True
B)False
Q2) The behaviors in number 2 could be called
A)autocratic leadership.
B)democratic leadership.
C)shared leadership.
D)group maintenance leadership.
E)task performance leadership.
Q3) Legitimate power is described as power that exists through having A)control over punishments.
B)control over rewards.
C)the authority to tell others what to do.
D)expertise.
E)appealing personal characteristics.
Q4) What are the most important characteristics of the best corporate visions? Why is having a vision necessary?
Q5) Compare transformational and transactional leadership.Provide examples of each.
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) Manuel Gonzalez loves his job.It offers him the opportunity to meet lots of people,to work outdoors and to do things his own way.Manuel has joked that he would be glad to do his job even if they didn't pay him but that he's sure glad they do! Manuel's job appears to be
A)unrealistic.
B)extrinsically rewarding.
C)satisfying his power need.
D)intrinsically rewarding.
E)overcompensated.
Q2) Describe the characteristics of goals that most effectively motivate people.
Q3) Expectancy is
A)the perceived likelihood that performance will be followed by a particular outcome.
B)the value that expected outcomes hold for the person contemplating them.
C)any consequence resulting from performance.
D)the perceived likelihood that employees' efforts will enable them to attain their performance goals.
E)indirectly correlated with motivation.
Q4) Discuss the basic concepts and related managerial implications of expectancy theory.
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Chapter 14: Team-Work
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Sample Questions
Q1) De-emphasizing or smoothing over a disagreement is
A)a form of forcing agreement.
B)a form of avoidance.
C)never appropriate.
D)a good method to solve the disagreement.
E)a strong response in which people focus on their own wishes.
Q2) In this situation,Eric is utilizing which approach to conflict?
A)Avoidance
B)Collaboration
C)Accommodation
D)Compromise
E)Competition
Q3) Teams do not function in a vacuum;they are interdependent with other teams.
A)True
B)False
Q4) A small number of people with complementary skills,who are committed to a common purpose,set of performance goals and approach for which they hold themselves mutually accountable is called a working group.
A)True
B)False
Page 16
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Chapter 15: Communicating
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Sample Questions
Q1) According to your text,what are some suggestions on how to send positive nonverbal signals? Describe the importance of nonverbal communication in different countries.
Q2) Advertisers are known to state their message many times and in simple and informative ways during a single promotion.This is because they
A)are new presenters.
B)are trying to be persuasive.
C)are addressing a hostile audience.
D)are attempting to confuse the audience.
E)want to establish their credibility.
Q3) In such an organization as the one the new program would create at Daily,people,jobs,processes and places,and ideas,information,decisions,and actions can move to where they are most needed.
A)True
B)False
Q4) Written communication can be revised and provides a permanent record. A)True B)False
Q5) Provide suggestions that can help people manage electronic communications.
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Chapter 16: Managerial Control
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Sample Questions
Q1) Any process that directs the activities of individuals toward achieving organizational goals is
A)planning.
B)control.
C)directing.
D)budgeting.
E)clan control.
Q2) Describe at least four of the different types of budgets that are frequently used.
Q3) Ideally the transfer price should reflect less than the price that the receiving business unit would have to pay for that product/service in the marketplace.
A)True
B)False
Q4) Which of the following is the third major step in the formal control process?
A)Comparing performance with standards
B)Setting standards
C)Taking corrective action
D)Revising standards
E)Measuring performance
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) The systematic application of scientific knowledge to a new product,process or service is called
A)planning.
B)organizing.
C)technology.
D)controlling.
E)management.
Q2) In this scenario,Saul is an example of
A)a laggard.
B)the late majority.
C)the early majority
D)an early adopter.
E)an innovator.
Q3) Technology that is commonplace in the industry and which everyone must be able to operate is referred to as A)base.
B)emerging.
C)problematic.
D)complacency.
E)pacing.
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Chapter 18: Creating and Managing Change
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Sample Questions
Q1) Change-specific reasons for resistance include self-interest and misunderstanding.
A)True
B)False
Q2) __________ take the current industry structure and its future evolution as givens.
A)Stables
B)Shapers
C)Adapters
D)Compromisers
E)Complementors
Q3) In the freezing stage of motivating people to change,management realizes that its current practices are no longer appropriate and the company must break out of its present mold by doing things differently.
A)True
B)False
Q4) Failing to create a guiding coalition can endanger a change effort.
A)True
B)False
Q5) Explain the sources of complacency in an organization setting.
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