Management and Organizational Theory
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Course Introduction
Management and Organizational Theory explores fundamental principles and approaches to understanding how organizations operate and succeed. The course examines classical and contemporary management theories, organizational structure, behavior, and culture, as well as decision-making, leadership, motivation, communication, and change management. Students analyze real-world scenarios to identify effective management strategies, understand the roles of managers, and evaluate the impact of organizational dynamics on performance and innovation. This course lays a foundation for applying theoretical frameworks to practical management challenges in diverse organizational settings.
Recommended Textbook Management 12th Edition by Richard L. Daft
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3213 Verified Questions
3213 Flashcards
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Page 2
Chapter 1: The World of Innovative Management
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Managers in small businesses tend to emphasize roles different from those of managers in large corporations.
A)True
B)False
Answer: True
Q2) One of the important ideas in the text's definition of management is:
A) the management functions of planning, organizing, leading, and controlling.
B) the attainment of societal goals.
C) effectiveness is more important than efficiency.
D) management is unique to for-profit organizations.
E) efficiency is more important than effectiveness.
Answer: A
Q3) The informational roles that managers perform include monitor, disseminator, and spokesperson.
A)True
B)False
Answer: True
Q4) Conceptual skills are especially important for _____ managers. Answer: top
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Chapter 2: The Evolution of Management Thinking
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163 Flashcards
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Sample Questions
Q1) The assembly line is most consistent with which of the following general principles of management?
A) Unity of command
B) Division of work
C) Authority
D) Scalar chain
E) Quality management
Answer: B
Q2) All of the following are characteristics of Weberian bureaucracy except:
A) labor is divided with clear definitions of authority and responsibility that are legitimized as official duties.
B) positions are organized in a hierarchy of authority, with each position under the authority of a higher one.
C) all personnel are selected and promoted based on technical qualifications.
D) administrative acts and decisions are recorded in writing.
E) management is the same as the ownership of the organization.
Answer: E
Q3) _____ is considered the "father of scientific management."
Answer: Frederick W. Taylor
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Page 4
Chapter 3: The Environment and Corporate Culture
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Which of these is NOT a part of an organization's general environment?
A) Technological
B) Economic
C) Competitors
D) Legal-political
E) Sociocultural
Answer: C
Q2) Discuss the different levels of culture.
Answer: Culture can be analyzed at three levels. At the surface, there are the visible representations of culture, such as ceremonies and patterns of behaviors. These representations are easily observable. The second level of culture can be found in expressed ideas and values. These ideas and values can be identified through an analysis of such things as symbols and stories. The third level of culture refers to those values and understandings that are so deeply held that they are unobservable and operate at the level of the subconscious and/or unconscious.
Q3) Organizations must manage environmental uncertainty to be effective.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Managing in a Global Environment
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178 Flashcards
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Sample Questions
Q1) A nation's _____ includes the shared knowledge, beliefs and values, as well as the common modes of behavior and ways of thinking, among members of a society.
A) power distance
B) culture
C) masculinity
D) individualism
E) uncertainty avoidance
Q2) The primary emphasis of polycentric companies is on their home countries.
A)True
B)False
Q3) _____ places an emphasis on a worldwide perspective.
A) Polycentric companies
B) Geocentric companies
C) Ethnocentric companies
D) Regiocentric companies
E) Domestic companies
Q4) Briefly describe two personal challenges for global managers.
Q5) MNCs that are oriented toward the markets of individual foreign host countries are considered _____.
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Chapter 5: Managing Ethics and Social Responsibility
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) The _____ approach contends that acts are moral when they promote the individual's best long-term interests.
Q2) Which of these is the disclosure by an employee of an illegal activity?
A) Tattling
B) Whistle-blowing
C) Organizational communication
D) The filing of a disclosure statement
E) Snooping
Q3) Managers carry a tremendous responsibility for setting the ethical climate in an organization and can act as role models for others.
A)True
B)False
Q4) Which of these best illustrates the preconventional stage of moral development?
A) Everybody else is doing it, so it must be okay.
B) What would my boss think if I did this?
C) I know this is not right, and I will not do it, even if everyone else is.
D) What am I going to get from making this decision?
E) All of these.
Q5) List and define the stages of moral development.
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Chapter 6: Managing Start Ups and New Ventures
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Max is the Web site manager for a local florist. The company's owner would like Max to redesign the Web site so that customers can connect directly with florist employees on a daily basis about products and specials. This relates to which step in establishing an online business?
A) Finding a niche market
B) Creating a professional Web site
C) Choosing a target market
D) Choosing a domain name
E) Building online relationships
Q2) Being interested in computers, Jose Cohata came up with an idea of personalizing the screen saver programs with family pictures. After trying a couple of programs, Jose started marketing this service to neighbors and area businesses. Jose's activities can be described as a(n) _____.
A) entrepreneurship
B) intrapreneurship
C) useless idea
D) large business
E) partnership
Q3) What is a business incubator? How can it help a business?
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Page 8
Chapter 7: Managerial Planning and Goal Setting
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as:
A) a way to legitimize her department.
B) a source of motivation.
C) a standard of performance.
D) a guide to action.
E) a way to impress others.
Q2) Operational plans that focus on specific tasks and processes that help to meet tactical and strategic goals are developed by _____ managers and supervisors.
Q3) Of the strategic management functions, which is considered the most fundamental? A) Executing B) Analyzing C) Controlling D) Planning
E) Leading
Q4) An action plan defines the course of action needed to achieve the stated goals.
A)True
B)False
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) If ABC International has standardized its product line throughout the world it is pursuing a:
A) multidomestic strategy.
B) retrenchment strategy.
C) diversity strategy.
D) globalization strategy.
E) liquidation strategy.
Q2) Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?
A) Star
B) Cash cow
C) Question mark
D) Dog
E) Cat
Q3) Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from that of competitors.
A)True
B)False
Q4) Name and describe the three types of global strategies.
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Chapter 9: Managerial Decision Making
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) Programmed decisions are made in response to _____ organizational problems.
A) unusual
B) recurring
C) significant
D) minor
E) unique
Q2) All of the following are characteristics of the administrative decision making model except:
A) vague problem and goals.
B) conditions of certainty.
C) limited information about alternatives and their outcomes.
D) satisfying choice.
E) all of these are characteristics of administrative decision making model.
Q3) Significant differences distinguish how individual managers approach problems and make decisions; each has his own dominant personal decision style. In a short essay, briefly describe four personal decision styles used by managers. Then describe three or four significant decisions you have made in the last 30 days, and use them to determine your dominant personal decision style. Explain how you reached your conclusion.
Q4) List and describe the four basic assumptions of the political model.
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Chapter 10: Designing Organization Structure
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Sample Questions
Q1) List the five approaches to departmentalization.
Q2) Which of the following leads to strong coordination across functional areas and greater flexibility in responding to changes in the environments?
A) Reengineering
B) Layoffs
C) Downsizing
D) A temporary committee
E) An ad hoc committee
Q3) In the divisional approach, coordination across divisions is great whereas coordination within divisions is often poor.
A)True
B)False
Q4) _____ teams are brought together as a formal department in the organization.
A) Cross-functional
B) Permanent
C) Formal
D) Ad-hoc
E) Task
Q5) Define span of management and explain if there is an ideal span of management.
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Chapter 11: Managing Change and Innovation
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) A change agent is an OD specialist who contracts with an organization to facilitate change.
A)True
B)False
Q2) Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems. Which of the following is NOT a characteristic of a creative manager?
A) Conceptual fluency and open mindedness
B) Originality
C) Focused approach
D) Commitment
E) All of these are characteristics.
Q3) Organizational development specialists identify three distinct steps for achieving behavioral and attitudinal changes. These are
A) freezing, changing, and intervention.
B) unfreezing, change agent, and freezing.
C) unfreezing, changing, and refreezing.
D) intervention, refreezing, and change agent.
E) none of these.
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Page 13
Chapter 12: Managing Human Resource
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Sample Questions
Q1) The _____ is used to collect information about the applicant's education, previous job experience, and other background characteristics.
Q2) The systematic process of gathering and interpreting information about essential duties refers to _____.
Q3) List the four steps in attracting an effective workforce.
Q4) Which of these is(are) part of new approaches to recruiting?
A) Recruiting welfare recipients
B) E-cruiting
C) Hiring former prison inmates
D) Non-traditional sources of employees
E) All of these
Q5) In training employees for the new positions, Gregory will apply which human resource management goal?
A) Implementing strategies
B) Managing talent
C) Maintaining an effective workforce
D) Finding the right people
E) Controlling strategies
Q6) Describe how to maintain an effective workforce.
Page 14
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Chapter 13: Managing Diversity
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125 Flashcards
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Sample Questions
Q1) In a recent survey, 37 percent of highly qualified women report that they voluntarily left or "opted-out" of the workforce at some point in their careers.
A)True
B)False
Q2) Which of the following refers to a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career?
A) Sponsor
B) Mentor
C) Expatriate
D) Delegate
E) Advisor
Q3) Discrimination is the tendency to view people who are different as being deficient. A)True
B)False
Q4) Education, religious beliefs, military experience, geographic location and income are all _____ dimensions.
Q5) Name at least three factors that negatively affect women's career advancement?
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.
A)True
B)False
Q2) The tendancy to overestimate the contribution of internal factors is part of which perceptual bias?
A) Projection
B) Self-serving bias
C) The halo effect
D) Figure ground
E) Selective perception
Q3) Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.
A)True
B)False
Q4) An internal attribution says something about the situation has caused the person's behavior.
A)True
B)False
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Chapter 15: Leadership
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Sample Questions
Q1) Which of the following is the power coming from a formal management position in the organization?
A) Referent power
B) Coercive power
C) Reward power
D) Legitimate power
E) Expert power
Q2) Leadership is reciprocal, according to your text. This means:
A) it is dynamic.
B) it is a problem-solving activity.
C) it occurs between people.
D) redundant.
E) it always creates conflict.
Q3) A(n) _____ for leadership makes the leadership style unnecessary or redundant.
Q4) The task-oriented leader, according to Fiedler, excels in the favorable situation whereas relationship-oriented leaders are most effective in situations of moderate favorability.
A)True
B)False
Q5) Describe the five bases of power typical in organizations.
Page 17
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Chapter 16: Motivating Employees
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185 Verified Questions
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Sample Questions
Q1) The degree to which the job is perceived as important and having an impact on the company or customers refers to task significance.
A)True
B)False
Q2) At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:
A) vicarious learning.
B) self-efficacy.
C) self-reinforcement.
D) delegation.
E) experiential learning.
Q3) _____ are the most basic human physical needs, including food, water, and oxygen.
Q4) A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the _____ theory.
Q5) _____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.
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Chapter 17: Managing Communication
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Sample Questions
Q1) Highly successful salespeople spend _____ of a sales call letting the customer talk.
A) 15-20 percent
B) 40-50 percent
C) 60-70 percent
D) all
E) none
Q2) _____ refers to messages sent through human actions and behaviors rather than through words.
Q3) _____ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.
Q4) Downward communication is usually used to communicate information about all of the following EXCEPT:
A) indoctrination.
B) procedures.
C) performance feedback.
D) suggestions for improvement.
E) implementation of goals.
Q5) The major problem with downward communication is known as communication _____.
Q6) To _____ a message is to select the symbols used to compose a message.
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Chapter 18: Leading Teams
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Sample Questions
Q1) Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:
A) self-directed teams.
B) project teams.
C) multinational teams.
D) long distance teams.
E) global teams.
Q2) The quality and quantity of task outputs as defined by team goals is known as _____.
Q3) During the norming stage of team development, individual personalities emerge causing conflict and disagreements.
A)True
B)False
Q4) Discuss the differences between groups and teams.
Q5) Conflict is bound to arise when people work together in teams. Write a short essay in which you describe how a team leader can recognize if his or her team is affected by either task conflict or relationship conflict. If you were that manager facing team conflict, what would you do to resolve it?
Q6) What are the three key components of the author's definition of a team?
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification. A)True
B)False
Q2) Managers focus on the various elements of the scorecard to set targets, evaluate performance, and guide discussion about what further actions need to be taken. A)True B)False
Q3) An expense budget lists forecasted and actual revenues of the organization. A)True B)False
Q4) A cash budget estimates receipts and expenditures of money on a daily or weekly basis..
A)True B)False
Q5) The percentage representing what a company earned from its assets is called _____.
Q6) In a TQM program, what is benchmarking?
Page 21
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