Management and Organizational Studies
Test Bank
Course Introduction
Management and Organizational Studies explores the fundamental principles and practices of managing people and organizations in todays dynamic business environment. The course examines key concepts such as organizational structure, leadership, motivation, decision-making, and team dynamics. Students learn about management functions including planning, organizing, leading, and controlling, as well as the impact of organizational culture and change on business effectiveness. Through real-world case studies and group exercises, the course equips students with practical skills to analyze organizational issues, develop management strategies, and understand the ethical responsibilities of managers in diverse workplace settings.
Recommended Textbook
MGMT 10th Edition by Chuck Williams
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18 Chapters
1983 Verified Questions
1983 Flashcards
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Page 2
Chapter 1: Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/41992
Sample Questions
Q1) __________is defined as getting work done through others.
A) Communication
B) Marketing
C) Management
D) Accounting
Answer: C
Q2) Corey, the chief financial officer of Maurectric Inc., an electronics company, is also an investor in the stock market. As the shareholder of various other companies, he attends the Annual General Meetings of those companies. This helps him study the financials and financial strategies followed by other companies in the same industry. In the context of managerial roles, which of the following roles does Corey illustrate in this scenario?
A) Leader role
B) Liaison role
C) Disseminator role
D) Figurehead role
Answer: B
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Page 3
Chapter 2: The History of Management
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110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/41993
Sample Questions
Q1) According to Chester Barnard, in the context of cooperation and acceptance of authority, which of the following statements is true of a zone of indifference?
A) In this zone, managerial directives are not understood.
B) In this zone, managerial directives are inconsistent with the organization's purpose.
C) In this zone, managerial authority is automatically accepted.
D) In this zone, managerial authority is challenged.
Answer: C
Q2) Mary Parker Follett believed that the best way to deal with conflict was _____.
A) integration
B) domination
C) coercion
D) compromise
Answer: A
Q3) A Gantt chart shows tasks on the x-axis and time in various units on y-axis.
A)True
B)False
Answer: False
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Chapter 3: Organizational Environments and Cultures
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/41994
Sample Questions
Q1) Optalama, a leading chain of optical stores, follows the practice of conducting surveys to study the strategies used by other optical stores in the city in which it operates. To maintain its position as the market leader, it monitors the other stores' strengths, weaknesses, and advertising and marketing campaigns. In this scenario, which of the following is Optalama most likely using?
A) Demographic segmentation
B) Corporate governance
C) Change intervention
D) Competitive analysis
Answer: D
Q2) Maureen, the owner of a boutique, studies the spending pattern and consumer behavior of the people in the area in which her store is located. She estimates the likely variations in demand and pricing and also keeps track of her competitor's sales. Which of the following concepts does this scenario best illustrate?
A) Punctuated equilibrium
B) Media advocacy
C) Environmental scanning
D) Transfer pricing
Answer: C
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Chapter 4: Ethics and Social Responsibility
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Princret Inc., a multinational clothing company, provides scholarships to school children who cannot afford higher education. This scenario illustrates that the company is fulfilling its _____.
A) discretionary responsibility
B) legal responsibility
C) ethical responsibility
D) economic responsibility
Q2) __________is a company's social responsibility to not violate accepted principles of right and wrong when conducting its business.
A) Legal responsibility
B) Ethical responsibility
C) Economic responsibility
D) Discretionary responsibility
Q3) There is no trade-off between social responsibility and economic performance.
A)True
B)False
Q4) Organizational culture is key to fostering ethical decision making.
A)True
B)False
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Chapter 5: Planning and Decision Making
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41996
Sample Questions
Q1) Autowizic Inc., an automobile manufacturing company, plans to move its operations to a different city by the end of the year. It sets a target of moving one department by the end of each month, so that all the departments can be moved within a year. In this scenario, Autowizic's plan of moving its operations to a different city by the end of the year is an example of a _____.
A) provisional goal
B) foundational goal
C) proximal goal
D) distal goal
Q2) Management by objectives is a management technique often used by middle managers to develop and carry out _____.
A) strategic plans
B) standing plans
C) operational plans
D) tactical plans
Q3) The first step in planning is to develop effective action plans.
A)True
B)False
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Chapter 6: Organizational Strategy
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/41997
Sample Questions
Q1) Hankson Corp. has five strategic business units (SBUs)-information technology, insurance, publishing, fine arts, and tourism. It invests the majority of its funds in the information technology unit as the unit has a large market share and generates large amounts of its profits in a fast-growing market. In the context of the BCG matrix, which of the following categories of SBUs best describes the information technology unit?
A) Stars
B) Cash cows
C) Question marks
D) Dogs
Q2) __________refers to the strategic actions taken after retrenchment to return to a growth strategy.
A) Acquisition
B) Stability
C) Recovery
D) Normalization
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8
Chapter 7: Innovation and Change
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/41998
Sample Questions
Q1) To compete with other organizations in the industry and to boost employee morale, Mangosanta, a fashion designing company, installs touchscreen sketching boards on the walls of meeting rooms. These sketches are automatically mailed to all the participants once the meeting is completed. This scenario best illustrates _____.
A) organizational innovation
B) corporate entropy
C) reverse engineering
D) agile development
Q2) Cinebravos, a television manufacturer in Ashtemston, observes that its customers have stopped purchasing its CRT television sets and that they have begun purchasing its LED and LCD television sets. It hence stops manufacturing CRT television sets entirely. In the context of innovation streams, which of the following concepts does this scenario best illustrate?
A) Technological substitution
B) Technological lockout
C) Technological singularity
D) Technological determinism
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Chapter 8: Global Management
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/41999
Sample Questions
Q1) In the context of global markets, which of the following factors helps companies determine the growth potential of foreign markets?
A) Political uncertainty
B) Purchasing power
C) Organizational structure
D) Land availability
Q2) Which of the following is a disadvantage of franchising?
A) Franchisors face tariff and nontariff barriers when trying to enter a market.
B) Franchisors face a loss of control when they sell businesses to franchisees who are thousands of miles away.
C) Franchisors face power struggles and a lack of leadership when trying to adapt the franchisee's management practices.
D) Franchisors can eventually become competitors, especially when a licensing agreement includes access to important technology or proprietary business knowledge.
Q3) According to the World Trade Organization (WTO), voluntary export restraints are legal and cannot be questioned.
A)True
B)False
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Chapter 9: Designing Adaptive Organizations
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103 Verified Questions
103 Flashcards
Source URL: https://quizplus.com/quiz/42000
Sample Questions
Q1) Because employees simply switch from one specialized job to another,__________allows companies to retain the economic benefits of specialized work.
A) job enrichment
B) job enlargement
C) job specialization
D) job rotation
Q2) Willie is the production manager of the sterile ophthalmic formulations division of Pharmogrep, a pharmaceutical manufacturing company. Other divisions in the company include sterile otic formulations, nonsterile nasal formulations, and nonsterile otic formulations. In this scenario, which of the following organizational structures does Pharmogrep most likely follow?
A) Functional departmentalization
B) Product departmentalization
C) Customer departmentalization
D) Geographic departmentalization
Q3) The chain of command is a vertical line of responsibility that clarifies which task has to be performed by whom.
A)True
B)False
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Chapter 10: Managing Teams
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/42001
Sample Questions
Q1) During the norming stage of team development, team members:
A) are likely to disagree about what the group should do.
B) try to establish a favorable role for themselves on the team.
C) begin to settle into their roles as team members.
D) meet each other for the first time.
Q2) The management of a pizzeria has put forth a set of rules that all its employees need to follow. All the employees are required to be in the restaurant by 9:00a.m. They are also required to wear a uniform and maintain a presentable appearance. In this case, the restaurant management has developed _____.
A) job descriptions
B) hierarchies
C) stretch goals
D) norms
Q3) Which of the following statements is true of team norms?
A) They allow flexibility in terms of job performance, absenteeism, and safety.
B) They regulate the everyday actions that allow teams to function effectively.
C) They indicate the extent to which team members are attracted to a team.
D) They are rules that are formally signed and agreed upon by team members.
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Page 12
Chapter 11: Managing Human Resource Systems
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123 Verified Questions
123 Flashcards
Source URL: https://quizplus.com/quiz/42002
Sample Questions
Q1) Wrongful discharge is the loss of poor-performing employees who choose to leave an organization.
A)True
B)False
Q2) In the process of performance appraisal,__________occurs when assessors rate all workers as average.
A) halo error
B) central tendency error
C) personal error
D) leniency error
Q3) Victor applied for the position of a field service technician at an electronics manufacturing company where he was assessed for his problem-solving skills, customer service skills, organizational skills, and his ability to work quickly under pressure without supervision. Given this information, which of the following selection tests was conducted by the company?
A) A personality test
B) A cognitive ability test
C) A specific ability test
D) A work sample test
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Page 13
Chapter 12: Managing Individuals and a Diverse Workforce
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42003
Sample Questions
Q1) In the context of surface-level diversity,__________occurs when people are treated differently because of their gender.
A) racial discrimination
B) sex discrimination
C) ethnic discrimination
D) age discrimination
Q2) Rohit, an Indian, is a marketing executive in an American company. He graduated from a top Ivy League university in the United States and is known for his outstanding performance, positive attitude, and innovative ideas. Despite his educational qualifications and skills, Rohit is not promoted to the position of marketing manager. Instead, Ryan, a white male with lesser experience and average performance, is promoted to the position of marketing manager. In this scenario, which of the following is most likely the reason why Rohit was not promoted?
A) Rohit's performance did not meet the industry standards.
B) The company prefers to have white Americans at top positions.
C) Rohit's educational qualifications did not match the educational qualifications of white Americans.
D) The company did not consider Rohit's experience adequate for a promotion.
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Chapter 13: Motivation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/42004
Sample
Questions
Q1) Ruth, a cashier at a private bank, strongly believes that no matter how much effort she puts in or how many hours she works overtime, she will not be offered a promotion in the next 10 years. In this scenario, Ruth's beliefs are in accordance with _____.
A) expectancy theory
B) equity theory
C) Alderfer's ERG Theory
D) McClelland's Learned Needs Theory
Q2) Employees who perceive layoff procedures to be fair tend to continue to support and trust their employers.
A)True
B)False
Q3) When people perceive that they have been underrewarded, they tend to
A) experience anger or frustration.
B) experience guilt.
C) focus on integrating deep-level diversity differences.
D) exhibit high tolerance.
Q4) Managers should reduce employees' outcomes to restore equity.
A)True
B)False
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Chapter 14: Leadership
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/42005
Sample Questions
Q1) Nisha is a retail manager at Hexagon Corp. She needs to troubleshoot customer complaints about a product. She has to decide whether to scrap the product or replace it with a different brand. Based on customer complaints about the product and favorable online reviews of alternate brands, she decides to switch to a different brand. According to the normative decision theory, which of the following decision-making styles has Nisha adopted in this scenario?
A) AI
B) AII
C) CI
D) GII
Q2) Studies show that transactional leadership is much more effective on average than transformational leadership.
A)True
B)False
Q3) Fiedler uses a questionnaire called the _____ scale to measure leadership style.
A) Locus of Control
B) Leadership Judgement
C) Multifactor Leadership
D) Least Preferred Coworker
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Page 16
Chapter 15: Managing Communication
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/42006
Sample Questions
Q1) Alfred, an architect at Abode Inc., uses the term "spatial organization" while communicating to his client. The client is unable to understand the term used by Alfred. In this scenario, the term "spatial organization" exemplifies _____.
A) kinesics
B) synergy
C) jargon
D) feedback
Q2) Mia found some food lying in her fridge. It must have been spoilt because as soon as she smelled the food, her nose wrinkled. In this scenario, nose wrinkling is an example of
A) proxemics
B) kinesics
C) haptics
D) chronemics
Q3) Delayed feedback is much more effective than immediate feedback.
A)True
B)False
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Chapter 16: Control
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/42007
Sample Questions
Q1) SO Corp. is an electronics company that recently entered the market. It uses the most ideal quality standards and best practices while developing its new product because the market is fairly saturated and only products of the highest quality will be likely to sell. Which of the following processes is being followed by SO Corp. to ensure the success of its product?
A) Benchmarking
B) Profiling
C) Organizing
D) Operant conditioning
Q2) Travis runs a printing business. He gains some knowledge on his competitor's quality of printers and extracts ideas about pricing and delivery standards for his own business. This is an example of _____.
A) delegation
B) suboptimization
C) benchmarking
D) brainstorming
Q3) Standards can be determined by listening to customers' comments and complaints.
A)True
B)False
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Page 18
Chapter 17: Managing Information
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/42008
Sample Questions
Q1) Expert systems do not permit nonexpert employees to draw on the expert knowledge base to make decisions.
A)True
B)False
Q2) _____ is the prediction that about every two years, computer processing power would double and its cost would drop by 50 percent.
A) Moore's law
B) Amdahl's law
C) Metcalfe's law
D) Haitz's law
Q3) Jack found an old photograph of his family. He wanted to upload the picture as a digital image on a social networking website. In this scenario, which of the following can help Jack convert the photograph into a digital image?
A) A bar coding device
B) A digital printing software
C) A radio frequency identification tag
D) An electronic scanner
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Chapter 18: Managing Service and Manufacturing Operations
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/42009
Sample Questions
Q1) The production team of Widget Corp., a furniture manufacturer, has determined the amount of wood, metal, fabric, and labor hours and the electricity required to make one chair. The collective effort of all these resources would help the company determine its _____.
A) economic order quantity
B) partial productivity
C) multifactor productivity
D) internal service quality
Q2) The production team of Lining Corp., a company that manufactures soccer balls, has determined the quantity of latex rubber, threads, labor, and electricity required to make one soccer ball. The collective effort of all these resources would help Lining Corp. determine its _____.
A) economic order quantity
B) partial productivity
C) multifactor productivity
D) internal service quality
Q3) A just-in-time (JIT) inventory system is used with independent demand systems.
A)True
B)False
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