Management and Organizational Studies
Final Test Solutions
Course Introduction
Management and Organizational Studies explores the principles, theories, and practices involved in the effective management of organizations. This course examines the structure and behavior of organizations, leadership styles, decision-making processes, motivation, and team dynamics. Students will learn about organizational culture, communication, change management, and the impact of globalization and technology on organizational effectiveness. Case studies and real-world examples are used to illustrate key concepts and to develop analytical and problem-solving skills essential for future managers and organizational leaders.
Recommended Textbook Management 12th Canadian Edition by Stephen P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
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Page 2
Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Mintzberg's management roles are grouped into ________.
A)interpersonal relationships,information transfer,and decision making
B)organizing,leadership,and decision making
C)leadership,decision making,and planning
D)information transfer,decision making,and resource allocation
Answer: A
Q2) Richard spends a half-hour every morning reading the current periodicals concerned with his business.He is performing which managerial role?
A)liaison
B)figurehead
C)monitor
D)disseminator
Answer: C
Q3) Whereas efficiency is concerned with the means of getting things done,effectiveness is concerned with the ends,or the attainment of organizational goals.
A)True
B)False
Answer: True
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3
Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) A degree of playfulness and a sense of humour are often characteristics of innovative cultures.
A)True
B)False
Answer: True
Q2) A good example of an organizational story is the process that college/university faculty members go through in their quest for tenure.
A)True
B)False
Answer: False
Q3) As economic growth has languished,social discontent over ________ has increased.
A)technology use
B)fiscal irresponsibility
C)job growth
D)growing income gaps
Answer: D
Q4) An organization's founder has little influence on its culture.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Managing Diversity
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) People are going to be different.The focus of managers should be to ________.
A)find ways to keep various groups within the workforce free of conflict
B)assimilating visible minorities and women into the corporate setting
C)find commonalities among various groups displaying surface-level diversity
D)find ways to develop strong relationships with and engage the entire workforce
Answer: D
Q2) Rana emigrated from Pakistan only three years ago.She has an advanced degree in chemistry and works currently as an assistant in the product development department.She works with two other visible minority women supervised by Jonathan who has been with the company the same length as Rana.During the women's casual discussion,Rana mentions that Jonathan often makes negative remarks about Muslims and how they have no right to bring their religion to Canada.Jonathan is ________ Rana.
A)discriminating against
B)applying exclusion toward
C)stereotyping
D)exhibiting social construct against Answer: C
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Chapter 4: Managing in a Global Environment
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154 Flashcards
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Sample Questions
Q1) If Jeff's company eliminated country-designated locations and reorganized based on industry groups,it would best be described as a ________.
A)transnational organization
B)multidomestic corporation
C)global corporation
D)strategic alliance
Q2) IBM is the world's largest information technology company with more than 300,000 employees in 170 countries.It once had a country-based structure but reorganized into industry groups to compete more effectively in the global marketplace.IBM is best described as a ________ organization.
A)transnational
B)multidomestic
C)virtual
D)global
Q3) Through the creation of the European Union,member countries now have ________.
A)more government subsidies
B)increased nationalistic policies
C)protected industries
D)a single market
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Chapter 5: Managing Entrepreneurially
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Lisa has discovered an opportunity in her own industry: landscaping.She wants to get the business started right away.It would be wise for her to skip the detailed planning process and dive in so that opportunity does not pass her by.
A)True
B)False
Q2) A business plan ________.
A)guides organizational decisions
B)ensures financial backing
C)provides guidelines for hiring practices
D)is the blueprint for innovation and creativity
Q3) It is difficult for Sarah to sell her business,as it would be for many entrepreneurs.She has created it from nothing and sees all of her heart and soul in the venture.She has consoled herself that it is at least worth a lot of money-perhaps enough for her to retire on (and she is only 42).She needs to be sure she gets a(n)________ so she can decide clearly if it is worthwhile to sell the business.
A)second opinion from in industry insider
B)lawyer to draft a purchase and sale agreement
C)business valuation by a professional
D)accountant to tell her what the tax implications might be if she sells
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Page 7
Chapter 6: Managing Responsibly and Ethically
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) In a short essay,compare and contrast the ideas of social obligation,social responsiveness,and social responsibility.
Q2) The approach taken by the fishing company is generally thought to be more ________ than the approach taken by the bank.
A)ethical
B)long term
C)philosophical
D)pragmatic
Q3) In stage 2 of corporate social responsibility,managers expand their responsibilities to employees.
A)True
B)False
Q4) Values-based management is an approach to managing by establishing and upholding an organization's shared values.
A)True
B)False
Q5) In a short essay,discuss the importance of an organization's culture as a factor that determines an employee's ethical behavior.
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Chapter 7: Innovation and Adaptability
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) The "white water rapids" metaphor described the situation that managers faced up until the late 1980s.
A)True
B)False
Q2) Culture of innovation is important for companies in the face of rapid technological changes.
A)True
B)False
Q3) In a short essay,describe the cultural characteristics that an innovative organization possesses.
Q4) Innovation for organizations is about developing new products and services as customer needs change.
A)True
B)False
Q5) Computerization is a technological change that replaces people with machines.
A)True
B)False
Q6) Organic structures positively influence innovation.
A)True
B)False
Page 9
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Chapter 8: Decision Making
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) A retail clothing store manager who estimates how much to order for the current spring season based on last spring's outcomes is operating under what kind of decision-making condition?
A)reliability
B)risk
C)uncertainty
D)certainty
Q2) A policy is a series of interrelated sequential steps that a manager can use for responding to a structured problem.
A)True
B)False
Q3) Which of the following statements is TRUE concerning problem identification?
A)Problems are generally obvious.
B)A symptom and a problem are basically the same.
C)Well-trained managers generally agree on what is considered a problem.
D)The problem must exert some pressure on the manager to act.
Q4) Highly reliable organizations (HROs)make decisions at the executive level.
A)True
B)False
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Chapter 9: Foundations of Planning
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Which of the following is an example of a standing plan?
A)retail chain's plan to counter the entry of a new competitor
B)plan developed to address an unanticipated surge in demand
C)fire escape policy establishing practices to be followed in an emergency
D)plan for moving into new facilities
Q2) Planning can't eliminate change.Managers plan in order to ________.
A)maximize the overlap in work activities
B)anticipate changes and develop the most effective response
C)reduce or eliminate the need for controls
D)eliminate uncertainty
Q3) Stretch goals are strategic goals that are "stretched" over organizational levels to share responsibility.
A)True
B)False
Q4) Planning reduces ________ by forcing managers to look ahead and anticipate
A)the need for controls; risk levels
B)bureaucracy; organizational growth
C)risk; economic and competitive conditions
D)uncertainty; change
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Chapter 10: Managing Strategically
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) SWOT analysis includes an analysis of an organization's internal and external environments.
A)True
B)False
Q2) You have decided to purchase a competing chain of fast-food restaurants called Sandwich King.Once the acquisition is completed,you plan to combine their operations with those of Clubhouse Gourmet.This is an example of which growth strategy?
A)concentration
B)horizontal integration
C)related differentiation
D)vertical integration
Q3) In response to the global recession,companies that focused on flexible strategies were better able to cope with the environmental uncertainty.
A)True
B)False
Q4) In a short essay,list and discuss the three competitive strategies,according to Michael Porter.Include specific examples of companies that pursue each of the three competitive strategies.
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Page 12
Chapter 11: Designing Organizational Structure
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) A mechanistic organization is characterized by rigid departmentalization,a clear chain of command,and high formalization.
A)True
B)False
Q2) The matrix structure "weaves together"" elements of which two forms of departmentalization?
A)functional and process
B)process and product
C)functional and geographical
D)product and functional
Q3) The acceptance theory of authority says that employees are willing to accept the authority of the manager under certain conditions.
A)True
B)False
Q4) The acceptance theory of authority states that it is the right of the manager to expect employees to accept his/her authority.
A)True
B)False
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Chapter 12: Managers and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Disturbances that interfere with the transmission,receipt,or feedback of a message are called feedback.
A)True
B)False
Q2) Changing technology can lead to increased efficiency and effectiveness by allowing managers to better coordinate work of employees.
A)True
B)False
Q3) As George listened to the team members express their frustrations about the assignment,he concentrated carefully on what was being said and was careful not to make premature judgments or interpretations.George was using ________ to overcome potential communication barriers.
A)selective perception
B)nonverbal cues
C)feedback
D)active listening
Q4) In a short essay,discuss the current,most used personal technology platforms that make it possible for people in organizations to communicate more effectively.
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Chapter 13: Managing Human Resources
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) A job description states the minimum qualifications that a person must possess to perform a given job successfully.
A)True
B)False
Q2) Another source,________,reaches large numbers of people who can produce immediate feedback.However,it also tends to generate many unqualified candidates.
A)the Internet
B)employee referrals
C)the company's website
D)college/university recruiting
Q3) Which of the following is a disadvantage of employee referrals?
A)lack of prescreening by employees
B)general tendency of employees to refer unqualified candidates
C)may not increase workforce diversity
D)may lead to competitive behaviour among employees
Q4) Orientation program can consist of a member of the work group introducing the new hire to coworkers and the job environment.
A)True
B)False
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Chapter 14: Leadership
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Jack is a ________ leader.
A)directive
B)supportive
C)participative
D)cooperative
Q2) According to Hersey and Blanchard,which leader style should be used at the highest level of follower readiness?
A)delegating
B)empowering
C)participating
D)telling
Q3) Path-goal theory assumes that the same leader can display any or all of the four leadership behaviours depending on the situation.
A)True
B)False
Q4) The managerial grid developed by Blake and Mouton uses which two behavioural dimensions?
A)True
B)False
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Chapter 15: Motivating Employees
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) When Jamie agreed to work late next month,she was concerned about her ________ needs.
A)physiological
B)safety
C)social
D)self-actualization
Q2) According to the goal-setting theory,a generalized goal of "do your best" will produce a higher motivation than a specific,challenging goal because it allows the employee to decide what the goal is.
A)True
B)False
Q3) Expanding the jobs vertically by adding planning and evaluating responsibilities is an approach called job ________.
A)enlargement
B)scope
C)enrichment
D)design
Q4) In a short essay,explain the concept of open-book management.How effective is it in motivating appropriate employee behavior?
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Chapter 16: Managing Groups and Teams
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Studies demonstrate that ________ conflicts are almost always dysfunctional.
A)informal
B)process
C)relationship
D)task
Q2) Group 791 is at the ________ stage.
A)storming
B)norming
C)forming
D)conforming
Q3) In comparison to large groups,small groups ________.
A)have shorter group tenure
B)are faster at completing tasks
C)have longer norming processes
D)have less conflict
Q4) The first stage of team development is storming.
A)True
B)False
Q5) In a short essay,describe briefly the characteristics that are associated with effective teams.
Page 18
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Chapter 17: Evidence-Based Decision Making
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Sample Questions
Q1) Why do managers feel they need to monitor what employees are doing? A big reason is that employees ________ not to surf the Web.
A)have no self-control
B)should know
C)are hired to work
D)signed an agreement
Q2) ________ is the overall output of goods or services produced divided by the inputs needed to generate that output.
A)Factoring
B)Effectiveness
C)Performance correlation
D)Productivity
Q3) The key to ________ control is taking managerial action before a problem occurs.
A)concurrent
B)timely
C)progressive
D)feedforward
Q4) In a short essay,explain the reasons why control is important for managers.
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