Management and Organizational Studies
Exam Solutions
Course Introduction
Management and Organizational Studies explores the fundamental principles and practices of managing organizations, focusing on both individual and collective human behavior within business environments. The course covers topics such as leadership, motivation, communication, decision-making, organizational culture, structure, ethics, and change management. Emphasizing real-world applications, students analyze contemporary management challenges and develop skills in strategic planning, teamwork, and problem-solving, preparing them for effective leadership roles in diverse organizational settings.
Recommended Textbook
Managing Human Resources 8th Edition by
Luis R. Gomez Mejia
Available Study Resources on Quizplus
17 Chapters
2337 Verified Questions
2337 Flashcards
Source URL: https://quizplus.com/study-set/515
Page 2
Chapter 1: Meeting Present and Emerging Strategic Human Resource Challenges
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/9637
Sample Questions
Q1) Salaried employees are also known as ________ employees.
A) exempt
B) senior
C) staff
D) line
Answer: A
Q2) Due to the increasing work pace and burnout in the United States,more workers are dealing with stress.According to your text,an increasing number of firms are choosing to:
A) provide employees with stress-control programs.
B) require employees to take longer breaks during the work day.
C) encourage telecommuting, job sharing, and employment sabbaticals.
D) inform potential employees of this challenge during the interviewing process.
Answer: A
Q3) HR strategies that fit a company's focus strategy are best described as being:
A) between those of a prospector and a defender strategy.
B) identical to those of a company using a defender strategy.
C) identical to those of a company using a low-cost strategy.
D) between those of a differentiation and a low-cost strategy.
Answer: D
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Managing Work Flows and Conducting Job Analysis
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/9646
Sample Questions
Q1) Alyssa finds a job description for an interesting retail position.The job description indicates exactly what department of the store she would be responsible for and what her duties would be.The ad describes good opportunities for advancement within the retail area,so she could become the managing retail director for her department.However,she would not be able to move into finance or production.This is an example of which organizational strategy?
A) Top-down management
B) Work specialization
C) Prospector strategy
D) Pyramid-building
Answer: B
Q2) The process of putting specialized tasks back together so that one person is responsible for producing a whole product or an entire service is referred to as
Answer: job enrichment
Q3) A system used to collect,record,store,analyze,and retrieve data concerning an organization's human resources is referred to as a(n)________.
Answer: human resource information system (HRIS)
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Understanding Equal Opportunity and the Legal Environment
Available Study Resources on Quizplus for this Chatper
138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/9647
Sample Questions
Q1) ________ is discrimination against a nonprotected-class member resulting from attempts to recruit and hire members of protected classes.
Answer: Reverse discrimination
Q2) Which of the following is NOT one of the methods Marriott uses to handle employee grievances?
A) Assigning a mediator to handle disputes
B) Creating an employee hotline for complaints
C) Developing a legal team to administer decisions
D) Establishing a panel of peers to make binding decisions
Answer: C
Q3) Booker International keeps employee records,including their national origin and gender,because the firm has overseas customers who are concerned about these issues.This practice by Booker International is a violation of which law?
A) Equal Pay Act
B) Americans with Disabilities Act
C) Immigration and Naturalization Act
D) Title VII of the Civil Rights Act of 1964
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Managing Diversity
Available Study Resources on Quizplus for this Chatper
129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/9648
Sample Questions
Q1) Which term refers to the activities involved in integrating nontraditional employees into the workforce and using their diversity as a competitive advantage?
A) Equal employment opportunity
B) Affirmative action
C) Diversity training
D) Diversity management
Q2) Diversity is primarily a function of:
A) stereotyping.
B) group membership.
C) individual characteristics.
D) segmented communication networks.
Q3) Refer to Additional Case 4.2.As you review the comments and thoughts of these various managers,what challenge to managing diversity seems to be expressed by all?
A) Valuing diversity
B) Individual vs. group fairness
C) Resistance to change
D) Segmented communication networks
Q4) What are some of the problems faced by disabled employees?
Q5) ________ is human characteristics that make people different from one another.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Recruiting and Selecting Employees
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/9649
Sample Questions
Q1) Refer to Additional Case 5.3.Given the nature of the firm,which of the following laws is most relevant at this time?
A) Vocational Rehabilitation Act
B) Americans with Disabilities Act
C) Equal Pay Act
D) Executive Order 11246
Q2) Refer to Additional Case 5.3.The best selection tool for assessing your number one criterion is:
A) structured interviews.
B) psychological testing.
C) cognitive ability testing.
D) reference checking.
Q3) Cora's new fabric and textiles business is looking for its first employees.She hopes to open within the next two weeks and needs an inexpensive,timely recruitment method that will reach a large pool of applicants for long-term work.Her best option is to:
A) create a radio ad.
B) use online career sites.
C) use print advertisements.
D) contact a local headhunter.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managing Employee Separations, Downsizing, and Outplacement
Available Study Resources on Quizplus for this Chatper
139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/9650
Sample Questions
Q1) Refer to Additional Case 6.3.Given the situation at MedEquip,which of the following statements is most likely true?
A) MedEquip must offer laid-off employees 60 days of income to avoid WARN Act violations.
B) MedEquip is in violation of the WARN Act and must extend the layoff deadline by 30 days.
C) MedEquip is not subject to the WARN Act because the business is not bankrupt.
D) MedEquip is not subject to the WARN because the business is too small.
Q2) The use of outplacement services among large corporations serves all of the following goals EXCEPT:
A) minimizing litigation.
B) implementing HR strategies.
C) protecting the firm's reputation.
D) helping separated workers find jobs.
Q3) The purpose of a(n)________ is to find out the reasons why the employee is leaving or to provide counseling and/or assistance in finding a new job.
Q4) The rate of employee separations in an organization is referred to as ________.
Q5) The termination of an employee's membership in an organization is referred to as ________.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Appraising and Managing Performance
Available Study Resources on Quizplus for this Chatper
131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/9651
Sample Questions
Q1) ________ is a goal-directed approach to performance appraisal in which workers and their supervisors set goals together for the upcoming evaluation period.
Q2) Ahmad has been a line manager at a large jewelry factory for nearly 10 years.This year,the factory is letting the employees directly under him contribute to Ahmad's performance appraisal.This is an example of:
A) subordinate review.
B) superior review.
C) self-review.
D) 360° feedback.
Q3) A pitfall of using relative judgments for performance appraisal is that they:
A) fail to clarify how great or small the performance differences are between employees.
B) force appraisers to make judgments based solely on performance standards.
C) focus too much on the individual rather than the individual's performance.
D) provide inadequate information when making termination decisions.
Q4) A type of training that presents supervisors with fictitious examples of worker performance,asks the supervisor to evaluate the workers in the examples,and then tells them what their ratings should have been is referred to as ________.
To view all questions and flashcards with answers, click on the resource link above.
9
Chapter 8: Training the Workforce
Available Study Resources on Quizplus for this Chatper
137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/9652
Sample Questions
Q1) Cross-functional training has a number of advantages for most companies,including:
A) being the least expensive training to conduct.
B) preparing employees for promotions.
C) increasing employee versatility.
D) enhancing team problem solving.
Q2) Refer to Additional Case 8.4.The literacy training that RightChoice provides its employees is focused on:
A) job skills literacy.
B) reading comprehension.
C) management skills.
D) functional literacy.
Q3) A kind of on-the-job training (OJT)that many college students are required to perform as part of their degree programs is:
A) apprenticeships.
B) internships.
C) job rotation.
D) job enrichment.
Q4) A(n)________ is a device or situation that replicates job demands at an off-the-job site.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Developing Careers
Available Study Resources on Quizplus for this Chatper
135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/9653
Sample Questions
Q1) A developmentally oriented relationship between senior and junior colleagues or peers that involves advising,role modeling,sharing contacts,and giving general support is called ________.
Q2) The "glass ceiling" is best defined as the:
A) official boundary in an organization that prohibits minorities and women from rising to upper-level job positions.
B) filtering of minority group members and women into non-revenue producing areas of a business.
C) informal barrier that prevents women and minorities from advancing their careers within firms.
D) expansion of opportunities for minorities and women in the workplace required by EEO laws.
Q3) The determination of the type of career you want and what steps you need to take to make that career a reality best describe the ________ phase of career development.
A) assessment
B) direction
C) development
D) planning
To view all questions and flashcards with answers, click on the resource link above.
Page 11
Chapter 10: Managing Compensation
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/9638
Sample Questions
Q1) ________ is the perceived fairness of the pay structure within a firm.
Q2) Refer to Additional Case 10.1.Which of the following,if true,best supports the compensation plan advocated by the VP of HR?
A) Turnover at Brighton is relatively low.
B) Most jobs at Brighton require significant employee training.
C) The technology used at Brighton changes frequently.
D) Employees at Brighton rarely need to cover for each other.
Q3) Which of the following is most likely true regarding compensation systems?
A) Nonmonetary rewards tend to predominate in companies concerned with external equity.
B) External equity is easier to manage in decentralized pay systems.
C) The nine issues discussed in the text regarding compensation are interdependent with minimal influence on one another.
D) Centralized pay systems work best in large, diverse organizations.
Q4) The Internal Revenue Code affects how benefits are treated for tax purposes.
A)True
B)False
Q5) An employee who is covered by the provisions of the FLSA is referred to as a(n)________.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Rewarding Performance
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/9639
Sample Questions
Q1) Employees who are rewarded on the basis of corporate-wide pay-for-performance plans:
A) show a clear increase in productivity, morale, and loyalty.
B) are put at risk due to factors affecting corporate stock prices.
C) are financially secure if they are in a profit-sharing plan.
D) typically pay very high taxes for their incentives.
Q2) What types of plantwide incentive plans are available to firms? What are the primary disadvantages of such plans?
Q3) A corporate-wide pay-for-performance plan that rewards employees with company stocks,either as an outright grant or at a favorable price that may be below market value,is referred to as a(n)________.
Q4) In any group,some individuals put in more effort than others.On occasion,the contribution is markedly less than the average of the rest of the team.The most appropriate term for this is:
A) limited group cohesiveness.
B) the free-riding effect.
C) single-mindedness.
D) job autonomy.
Q5) ________ are noncash incentives given to a firm's executives.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Designing and Administering Benefits
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/9640
Sample Questions
Q1) Refer to Additional Case 12.2.Which of the following would be the best way to lower the firm's workers' compensation costs?
A) Auditing all employee claims
B) Mandating employee drug tests
C) Placing injured workers on modified duty
D) Emphasizing safe working procedures
Q2) A qualified retirement plan:
A) requires employees to pay taxes on current income, but not retirement distributions.
B) prohibits employees from paying tax on contributions to the plan.
C) favors highly compensated employees over lower-paid workers.
D) prevents employers from taking a tax deduction.
Q3) Mark lost his job at a large manufacturing company during downsizing.Which of the following ensures that Mark may continue his health insurance coverage?
A) Consolidated Omnibus Budget Reconciliation Act
B) Social Security Act
C) Family and Medical Leave Act
D) Workers' Compensation Act
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Developing Employee Relations
Available Study Resources on Quizplus for this Chatper
143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/9641
Sample Questions
Q1) Jim has been on a trip for two weeks.When he returns to his office,he finds 125 e-mails on his computer.Jim is mostly experiencing which of the following?
A) Noise
B) Lateral communication
C) Inappropriate channel selection
D) Information overload
Q2) Which of the following is most likely associated with e-mail in the workplace?
A) Significantly increased productivity
B) Limited message capacity
C) Underutilization by lower-level workers
D) Decreased productivity
Q3) Suggestion systems are an important part of employee assistance programs.
A)True
B)False
Q4) Which of the following is a true statement about EAP programs?
A) The majority of EAP referrals are made by supervisors.
B) Employment laws require firms to have EAP programs.
C) Employees cannot be terminated if they participate in EAP programs.
D) Employees are more likely to use on-site instead of off-site EAP programs.
Q5) As a manager,how would you make meetings more effective?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Respecting Employee Rights and Managing Discipline
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/9642
Sample Questions
Q1) Refer to Additional Case 14.2.If Dean had fired Gloria immediately,the action would most likely be considered:
A) a violation of due process.
B) an example of progressive discipline.
C) a violation of Gloria's residual rights.
D) in compliance with Gloria's union contract.
Q2) Employment-at-will is a common-law rule that tends to favor the employer.
A)True
B)False
Q3) Which of the following is a statutory right?
A) The right to free speech while working in a company
B) The right to ethical treatment
C) The right to form unions
D) The right to privacy
Q4) Which of the following is LEAST likely an example of workplace bullying?
A) Anita criticizes an employee's personal life.
B) Ben targets an employee with harmful rumors.
C) Cameron uses profanity when talking to an employee.
D) Darrel subjects an employee to unwanted terms of endearment.
Q5) ________ is equal and fair application of a policy or law.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Working With Organized Labor
Available Study Resources on Quizplus for this Chatper
135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/9643
Sample Questions
Q1) Under a ________,unions and management negotiate with each other in good faith to develop work rules for union members for a specific period of time.
A) labor contract
B) collective bargaining system
C) union acceptance strategy
D) distributive bargaining agreement
Q2) A minimum of 30% of the workforce must show an interest in unionizing to justify a certification election.
A)True
B)False
Q3) Refer to Additional Case 15.2.TimeTable's CEO's career experiences are similar to the CEOs of major corporations in which country?
A) China
B) Japan
C) Sweden
D) Great Britain
Q4) How are employee disputes with management handled in both unionized and nonunionized firms? Discuss grievance procedures and open-door policies in your response.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Managing Workplace Safety and Health
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/9644
Sample Questions
Q1) It is most critical to gather the input of ________ when developing an effective safety program.
A) the CEO
B) line workers
C) HR representatives
D) middle management
Q2) The Cumberland Highlands Recreation Center (CHRC)has hired an independent lawn care company to maintain the county's softball and baseball parks.Merle,who works for the lawn care company,cut his hand very seriously while maintaining one of the ball fields.Which of the following is most likely true?
A) OSHA does not consider Merle an employee of CHRC.
B) Workers' compensation will not cover Merle's injury.
C) The CHRC will pay for Merle's workers' compensation.
D) The lawn care company will probably win if it sues the CHRC for Merle's worker compensation.
Q3) Hiring an employee with a history of violent or illegal behavior without conducting background checks or taking proper precautions is referred to as ________.
Q4) What roles do OSHA and the ADA play on AIDS/HIV in the workplace?
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 17: International HRM Challenge
Available Study Resources on Quizplus for this Chatper
135 Verified Questions
135 Flashcards
Source URL: https://quizplus.com/quiz/9645
Sample Questions
Q1) A lack of technical qualifications for an international assignment is a key cause of expatriate failure.
A)True B)False
Q2) European and Asian firms are more successful than U.S.firms with expatriate assignments.
A)True
B)False
Q3) Countries with a future orientation,slow promotion,a focus on long-term rewards,and strong company cultures,include:
A) the United States.
B) Indonesia.
C) China.
D) Greece.
Q4) It has been estimated that using an expatriate costs ________ more than a local employee.
A) 200%-400%
B) 500%-1,000%
C) 1,000%-2,000%
D) 3,000%-5,000%
Page 19
To view all questions and flashcards with answers, click on the resource link above.