Management and Organizational Studies
Exam Questions
Course Introduction
Management and Organizational Studies explores the theories, principles, and practices involved in leading organizations and managing people. The course covers key topics such as organizational behavior, leadership styles, motivation, communication, decision making, and strategic planning. Students will examine the internal and external factors that influence organizational effectiveness, and develop the analytical and interpersonal skills necessary to address challenges in diverse workplace environments. The course also emphasizes ethical considerations, change management, and the impact of globalization on organizational dynamics, preparing students for leadership roles in various sectors.
Recommended Textbook
Organizational Behaviour Concepts Controversies Applications 7th Canadian Edition by Nancy
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14 Chapters
1885 Verified Questions
1885 Flashcards
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Page 2
Chapter 1: What Is Organizational Behaviour?
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) A basic research method of OB is field studies that look at employing statistics of different studies.
A)True
B)False
Answer: False
Q2) Which of the following situations would likely receive the least benefit from studying Organizational Behaviour(OB)techniques?
A)voluntary community groups
B)large family situations and interactions
C)post-secondary education student study groups
D)religious organizations
E)pre-teen paper routes
Answer: E
Q3) Whereas globalization focuses on differences between people from different countries, workforce diversity addresses differences among people within a country.
A)True
B)False
Answer: True
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Chapter 2: Perception, Personality, and Emotions
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) When an individual displays different behaviours in different situations, this is termed A)continuity.
B)integrity.
C)distinctiveness.
D)flexibility.
E)consensus.
Answer: C
Q2) People with high narcissism
A)are less likely to adapt to new situations.
B)tend to be more self-centered and may enjoy their work more.
C)tend to be less satisfied with their work.
D)tend to be more committed to their organizations.
E)generally have lower expectations of success.
Answer: B
Q3) If you think you are going to fail, you will likely fail. This is known as a self-fulfilling prophecy.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Values, Attitudes, and Diversity in the Workplace
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Despite the fact that Jack is focusing on diversity issues, he realizes that employees at Central Telecom also must have job satisfaction if productivity is to increase and if employees are to be retained over the long term. Which of the following factors will Jack ignore as he designs his plan to increase job satisfaction?
A)fair and equitable rewards
B)opportunity to use skills and abilities
C)supportive working environment
D)federal and provincial policy on minimum pay standards
E)immediate supervisor who is supportive and understanding
Answer: D
Q2) Uncertainty avoidance is when avoidance of uncertain and ambiguous situations is preferred.
A)True
B)False
Answer: True
Q3) "Everyone should get a college education" is a value statement.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Theories of Motivation
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Herzberg's theory of needs assumes a link between satisfaction and productivity that was measured and demonstrated.
A)True
B)False
Q2) Based on her long experience as a manager, Stella was convinced that people exert higher levels of effort when the goals set out for them are challenging and specific. Stella appears to be an advocate of
A)expectancy theory.
B)equity theory.
C)goal-setting theory.
D)Theory Y.
E)motivation-hygiene theory.
Q3) In expectancy theory, the strength of a person's expectancy depends on how strongly he believes he can achieve high performance in the task.
A)True
B)False
Q4) Discuss the assumptions held by managers who subscribe to Theory X and those held by managers who subscribe to Theory Y. Provide examples to support your response.
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Chapter 5: Motivation in Action
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Motivation theories explain how money relates to individual motivation.
A)True
B)False
Q2) Nunavut has had great difficulty finding doctors willing to commit to serving the territory for more than short periods of time. This problem could be solved by A)job enrichment.
B)job redesign.
C)job enlargement.
D)job sharing.
E)gainsharing.
Q3) Studies have shown that the most powerful workplace motivator is A)a company dinner.
B)promotion.
C)time in lieu.
D)money.
E)recognition.
Q4) Identify and explain a variable-pay program for each of the following: individual level, group level and organizational level.
Q5) Using examples, contrast job rotation, job enlargement and job enrichment.
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Chapter 6: Groups and Teamwork
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Problem-solving teams are also called
A)Problem-improvement teams.
B)Self-directed teams.
C)Process-improvement teams.
D)Decision-making teams.
E)Project teams.
Q2) According to the Punctuated-Equilibrium Model, productivity is highest during the time of
A)transition.
B)the last meeting.
C)the first meeting.
D)inertia.
E)the end of the first phase.
Q3) Identify and discuss the various ways that norms develop.
Q4) Task-oriented roles are the types of roles performed by group members to ensure that the roles of the group remain consistent.
A)True
B)False
Q5) Explain the difference between task-oriented and maintenance roles as they apply to effective teams.
8
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Chapter 7: Communication
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) You can tell there is a communication problem based on A)filtering.
B)interpretation.
C)nonverbal communications.
D)channel analysis.
E)selective perception.
Q2) The physical distance between two people is irrelevant to the communication process.
A)True
B)False
Q3) It was found that ________ percent of information passed on the grapevine is accurate.
A)10
B)15
C)40
D)55
E)75
Q4) Identify and describe the forms of nonverbal communications which affect how we interpret verbal communications. Provide examples to support your response.
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Chapter 8: Power and Politics
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Knowing the tasks and procedures necessary for carrying out a particular job gives an employee empowerment; they have a sense of meaning in their job.
A)True
B)False
Q2) Power tactics explain
A)how to influence others in an organization.
B)how things motivate people to seek power.
C)how to organize power functions.
D)how to translate power bases into desired actions.
E)how to use power for organizational benefit.
Q3) Most businesses tend to develop multiple suppliers instead of just using one to avoid giving one supplier too much power.
A)True
B)False
Q4) Managers who control resources that are valued by others, or who are perceived to be in positions of dominance, use a greater variety of influence tactics.
A)True
B)False
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Page 10
Chapter 9: Conflict and Negotiation
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) An accurate understanding of all the issues in a particular conflict is important to gaining a successful outcome to the conflict.
A)True
B)False
Q2) Recent research studies in gender differences in negotiating styles and effectiveness show that
A)there are differences, but no clear conclusions.
B)women are better negotiators.
C)women are less successful negotiators.
D)women are more confident in negotiations.
E)no differences exist.
Q3) Conflict always improves the quality of group decision making.
A)True
B)False
Q4) Relationship conflict is
A)emotional and aimed at a person rather that an issue.
B)impersonal and based on issues rather that a personality.
C)related to differences in perspectives.
D)a consequence of the requirements of the job.
E)a divergent hierarchy of goals.
Page 11
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Chapter 10: Organizational Culture
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Once an organization becomes institutionalized, its culture can never be changed.
A)True
B)False
Q2) In its simplest sense, organizational culture
A)determines what computer systems are to be employed.
B)determines the best customers to be selected for the company.
C)represents the core beliefs and values of managers and employees.
D)represents the basis on which physical facilitates are changed.
E)represents and focuses upon the shareholders.
Q3) Which of the following is one of the seven characteristics that make up an organization's culture?
A)department formalization
B)institutionalization
C)reward complexity
D)outcome orientation
E)beliefs and values
Q4) There are three pillars of a positive organizational culture; explain what each pillar represents and suggest one management practice that could be used to build or sustain each pillar.
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Chapter 11: Leadership
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Although much research has taken place in an attempt to describe leadership and differentiate it in terms of how it is practiced in a variety of situations, the conclusions don't always appear to be satisfactory. Which of the following is a managerial trait, rather than a leadership trait?
A)plans strategy
B)questions standard practice
C)maintains and allocates resources
D)uses empowering strategies
E)reforms the system
Q2) When a leader is high in consideration behaviour employees tend to have
A)less respect for the leader.
B)less respect for colleagues.
C)more job satisfaction.
D)less job satisfaction.
E)les job motivation.
Q3) Thomas has been providing Trevor, a new employee, with some special attention in order to develop his skills and his self-confidence. Thus, it can be said that Thomas is mentoring Trevor.
A)True
B)False
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Chapter 12: Decision Making, Creativity, and Ethics
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) As a practice, we should assume our most of our decisions are ________, and evaluate them with a critical process.
A)values
B)judgments
C)behaviours
D)perceptions
E)thoughts
Q2) You decide to spend more money on the project, even though you believe it to be improbable that you will succeed. You are guilty of
A)availability heuristic.
B)representative heuristic.
C)escalation of commitment.
D)satisficing.
E)ignoring the base rate.
Q3) One of the advantages of electronic meetings is that it costs very little to set up and run the meeting.
A)True
B)False
Q4) Identify and explain each of the six symptoms of the groupthink phenomena.
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Chapter 13: Organizational Structure
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Sample Questions
Q1) Explain how a wide or narrow span of control affects employee autonomy.
Q2) Sun Petroleum Products departmentalizes by fuels, lubricants, and waxes and chemicals. This is an example of departmentalization by A)functions.
B)process.
C)customer.
D)product.
E)job design.
Q3) Customers will be given the opportunity to participate in employee appraisals.
A)True
B)False
Q4) If you have a narrow span of control, you have what type of organization?
A)multi-level
B)short
C)tall
D)matrix
E)wide
Q5) Organic structures rely on managerial hierarchy to facilitate co-ordination. A)True
B)False
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Chapter 14: Organizational Change
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) Using examples, describe Lewin's three-step model for change.
Q2) Organizational resistance to change has its roots in such things as perceptions, personalities, and needs.
A)True
B)False
Q3) Changes in organizational patterns would not threaten the expertise of specialized groups.
A)True
B)False
Q4) You meet with the production department and discuss the need for change; it is apparent that some individuals want to change, but the group norm seems to be "just do your job and go home." This type of organizational resistance to change is called
A)structural inertia.
B)limited focus of change.
C)group inertia.
D)threat to resource allocations.
E)threat to power.
Q5) Using examples, define and describe the six major sources of organizational resistance to change.
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