Management and Organizational Studies
Exam Solutions
Course Introduction
Management and Organizational Studies explores the fundamental principles and practices involved in effectively leading and organizing businesses and institutions. The course examines topics such as organizational structure, leadership styles, decision-making processes, team dynamics, motivation, and change management. Students will analyze real-world case studies to understand how managerial strategies impact organizational performance and learn to apply theoretical frameworks to diagnose and solve common management challenges. Emphasis is also placed on ethical considerations, communication, and the effects of globalization on organizations. By the end of the course, students will have developed critical skills necessary for managing people and resources in diverse and dynamic environments.
Recommended Textbook
HR3 3rd Edition by Angelo DeNisi
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Page 2
Chapter 1: The Nature of Human Resource Management
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Sample Questions
Q1) _____ refers to the notion of treating social outcomes and financial outcomes as complementary, rather than competing outcomes.
A) Personnel management
B) Utility analysis
C) Scientific management
D) Psychological contract
E) Conscious capitalism
Answer: E
Q2) TechUp Inc., a manufacturer of computer chips, hires an external specialist agency to perform background checks of its new employees.By doing this, TechUp ensures quality service and saves both time and labor costs.This scenario illustrates the concept of _____.
A) Theory Y
B) Theory X
C) organizational culture
D) formal mentoring
E) outsourcing
Answer: E
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Chapter 2: The Legal Environment
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Q1) Title VII of the Civil Rights Act of 1964created the Equal Employment Opportunity Commission.
A)True
B)False
Answer: True
Q2) Refer to Scenario 2.1.Suppose, Conchita and Maureen are equally qualified, and Tia decides to choose Maureen owing to her additional years of work experience, this action would most likely to be:
A) permissible under Executive Order 11246.
B) prohibited under Equal Protection Clause of the Fourteenth Amendment.
C) a violation of Title VII of the Civil Rights Act.
D) a violation of Title VII because the other employees are primarily Hispanic.
E) permissible under Title VII of the Civil Rights Actbecause the applicants were treated equally.
Answer: E
Q3) Both AIDS and HIV are covered by the Americans with Disabilities Act.
A)True
B)False
Answer: True
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Page 4
Chapter 3: The Global Environment
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Q1) Which of the following is NOT one of the national cultural dimensions discussed by Hofstede?
A) Power distance
B) Collectivism
C) Femininity
D) Uncertainty avoidance
E) Role identity
Answer: E
Q2) A geocentric staffing model is one where:
A) host-country nationals are used heavily because they know the local markets.
B) every aspect of the human resource managementprocessmust be undertaken from the host-countryperspective.
C) an organization seeks to hire the best person available for a position regardless of where the individual comes from.
D) expatriate home-country nationals are hired to fill higher-level foreign positions.
E) the home-office perspective takes precedence over local issues.
Answer: C
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Chapter 4: The Competitive Environment
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Q1) Refer to Scenario 4.1.Which corporate-level strategy does T&P appear to follow?
A) Related diversification
B) Unrelated diversification
C) Retrenchment
D) Differentiation
E) Cost leadership
Q2) Straps Inc., a manufacturer of high-end watches that convey status and luxury, follows a differentiation strategy.Therefore, an important goal of its human resource strategy will be more likely to:
A) focus employee training on cost reduction efforts.
B) hire workers who can provide exemplary customer service.
C) keep the size of the workforce small to increase efficiency.
D) rightsize the company using layoffs and terminations.
E) provide minimal compensation and benefits.
Q3) Anorganization's _____ is its basic reason for existence.
A) function
B) strategy
C) culture
D) purpose
E) mission
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Chapter 5: Information for Making Human Resource Decisions
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Q1) Describe some of the actions that firms might take to implement a human resource plan when they have a strategy of growth, stability, and reduction.
Q2) Explain the concept of knowledge, skills, and abilities (KSAs).
Q3) Forecasting the future supply of human resources does not require an analysis of internal company records.
A)True
B)False
Q4) Refer to Scenario 5.1.The job analysis information about what the new workers must be able to do, rather than about what the job entails, is likely to provide more details about the _____.
A) job description
B) job specification
C) job evaluation
D) executive succession plan
E) rightsizing strategy
Q5) Job analysis has only an indirect influence on compensation packages.
A)True
B)False
Q6) Summarize the legal issues in job analysis.
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Chapter 6: Human Resource Decision Making in Organizations
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Q1) Voluntary turnover occurs when:
A) employees choose to leave the organization for a variety of reasons.
B) a facility is closed and all of its workers are put out of work.
C) an unsatisfactory employee must be terminated.
D) job satisfaction is very high.
E) managers choose to leave job vacancies unfilled.
Q2) Nature of the work that a person does is usually NOT a factor for assessing job satisfaction.
A)True
B)False
Q3) Refer to Scenario 6.1.The scenario is the best example of _____.
A) progressive disciplinary plans
B) outsourcing
C) rightsizing
D) employment at will
E) employee retention
Q4) Interactional justice refers to quality of the interpersonal treatment people receive when a decision is made.
A)True
B)False
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Chapter 7: Recruiting, Selecting, Training, and Developing Employees
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Q1) Which of the following is a disadvantage of external recruitment?
A) It hurts a company's ability to attract the best talent.
B) It fosters stagnation in an organization.
C) It decreases the motivation of existing employees.
D) It causes a ripple effect.
E) It stifles new ideas.
Q2) Which of the following is NOT an advantage of internal recruiting?
A) It motivates the existing employees to perform.
B) It provides advancement opportunities to existing employees.
C) It sustains organizational knowledge.
D) It prevents the ripple effect in an organization.
E) It is less costly to implement.
Q3) _____ is an attempt to determine the extent to which a selection system provides real benefit to the organization.
A) Anemployment test
B) A nonrelevancy test
C) Organizational development
D) Utility analysis
E) A realistic job preview
Q4) Describe the most common methods of internal recruiting.
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Chapter 8: Managing a New and Diverse Workforce
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Q1) AB Inc.is a multicultural software company.The employees form several groups for extracurricular activities.Employees are free to join these groups irrespective of their age, gender, or ethnicity.Which of the following characteristics of a multicultural organization is seen in AB Inc.?
A) Pluralism
B) Full structural integration
C) Xenocentrism
D) Low levels of intergroup conflict
E) Integration of informal networks
Q2) Which of the following is true of the strategies for dealing with diversity?
A) Offensive behavior by a person should be pointed out in a friendly low-key manner.
B) Tolerance of unique behaviors implies endorsing those behaviors.
C) Rigid organizational practices are the solution to effective diversity management.
D) Understanding individual differences involves accommodating all types of behaviors.
E) Empathy can lead to prejudice and discrimination.
Q3) Discuss the characteristics of a multicultural organization.
Q4) Explain the contemporary perspective on workforce diversity with an example.
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Chapter 9: Compensation & Benefits
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Q1) Which mandated type of insurance covers individuals who suffer a job-related illness or accident?
A) Unemployment insurance
B) Social Security
C) Workers' compensation
D) Health insurance
E) Cafeteria style benefits
Q2) Executive compensation is usually based on salary and incentive pay.
A)True
B)False
Q3) Refer to Scenario 9.1.Joy is considering to implement a benefits plan in which employees of the university will be asked to choose benefits that best suit their individual needs.Which of the following benefits plans is Joe planning to implement?
A) Cafeteria-style benefits plans
B) Executive compensation
C) Defined benefit plans
D) Private pension plans
E) Wellness programs
Q4) Compare employee wellness programs and employee assistance plans.
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Chapter 10: Performance Appraisal & Career Management
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Q1) Which of the following methods is most likely to give a more realistic view of an employee's performance?
A) The forced-distribution method
B) A graphic rating scale
C) The paired-comparison method
D) The simple ranking method
E) A 360-degree appraisal
Q2) Which of the following methods of performance appraisal involves grouping employees into predefined frequencies ofperformance ratings?
A) The simple ranking method
B) The paired-comparison method
C) The forced-distribution method
D) The factor-comparison method
E) The critical incidents method
Q3) A critical incident is an example of particularly good or bad employee performance.
A)True
B)False
Q4) Briefly describe the most common rating errors in performance appraisal.
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Chapter 11: Managing Labor Relations
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Q1) The collective-bargaining process involves two sides: the management which represents an employer and the labor union which represents workers.
A)True
B)False
Q2) Summarize the position of labor unions in the United States on the employment of prison labor and contingent workers.
Q3) Whenworkers representing aunion march at the entranceto an employer's facility withsigns explaining their reasonsfor striking, it is referred called _____.
A) lockout
B) picketing
C) boycott
D) wildcat strike
E) slowdown
Q4) Local unions are usually coordinated by a regional officer.
A)True
B)False
Q5) Explain how a management and a labor union prepare for collective bargaining.
Q6) Describe the barriers to effective negotiation.
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Chapter 12: Safety, Health, Well-Being, & Security
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Q1) If Jacob experiences the psychological consequences of stress, he is most likely to
A) suffer from frequent headaches
B) take up smoking as a means to relieve stress
C) feel depressed and not sleep enough
D) do only enough work to get by
E) be absent for work due to legitimate reasons
Q2) Who among the following people is most likely to be susceptible to occupational health hazards?
A) Rose, a salesperson in a retail store, being paid based on sales volumes
B) Sally, a designer, working in a garment manufacturing company where equipment is arranged in a random manner
C) Robert, a software engineer, working in a company with congested work stations
D) Edwin, a laborer, working in a company producing asbestos insulation sheets
E) Brian, an assembly line worker, employed in an automobile company often using defective machinery that delays production
Q3) Write a short note on ways to control accidents at the workplace.
Q4) Describe the causes of stress at work.
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Page 14
Chapter 13: Motivation at Work
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Q1) Maslow's theory suggests that people alwaysmarch neatly up the hierarchy of needs.
A)True
B)False
Q2) Describe creative behavior in the context of motivation perspectives.
Q3) Intrinsic motivation occurs when the work is interesting, engaging, or challenging.
A)True
B)False
Q4) According to reinforcement theory, the response is the behavior that a person exhibits in reaction to the stimulus.
A)True
B)False
Q5) A _____ refers to a schedule in which the amount of time that must pass before a reward is given is constant over time.
A) fixed intervalschedule
B) variable intervalschedule
C) fixed ratioschedule
D) variable ratioschedule
E) compressed workschedule
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Chapter 14: Managing & Enhancing Performance: The Big Picture
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Q1) Which of the following is a disadvantage of implementing compressed workweek arrangements?
A) Individuals who lack the discipline to work in unconstrained environments misuse the arrangement.
B) Labor unions face difficulty in organizing workers.
C) The greater number of days off affects the social aspects of jobs.
D) Employees are more likely to be forced to work overtime.
E) It is more likely that he or she will lose work time to deal with personal business.
Q2) Describe the common team and group incentive systems used by organizations.
Q3) Which of the following attempts to increase both the number of tasks a worker does and the control the worker has over the job?
A) Job enlargement
B) Job rotation
C) Job characteristics
D) Job enrichment
E) Personality-job fit
Q4) Briefly describe individual incentive pay plans.
Q5) Describe the two common alternate work schedule arrangements.
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