Management and Organizational Studies
Exam Solutions
Course Introduction
Management and Organizational Studies explores the core principles of how organizations function and how managers make decisions, lead teams, and drive strategic change. This course examines key concepts including organizational structure, culture, motivation, communication, leadership styles, and decision-making processes. Through theoretical frameworks and real-world case studies, students gain insights into effective management practices and the dynamics of behavior within groups and organizations. The course equips learners with practical skills to analyze organizational issues and develop strategies for fostering innovation, productivity, and ethical leadership in diverse workplace environments.
Recommended Textbook
Human Resources Management 2nd Canadian Edition by Deborah Zinni
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15 Chapters
1873 Verified Questions
1873 Flashcards
Source URL: https://quizplus.com/study-set/2173
Page 2
Chapter 1: Changing Nature of Human Resources Management
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43331
Sample Questions
Q1) Which of the following activities is categorized as an advocacy aspect of HR management?
A)engaging in community workforce development planning
B)resolving employee complaints about unfair treatment
C)conducting new employee orientations
D)engaging in labour/management negotiations
Answer: B
Q2) As director of HR, you are designing an ethics program for your organization. You plan to develop a written code of ethics, training for all organizational members, and means for organizational members to obtain advice on ethical situations. Which of the following represents a critical element missing from your plan?
A)a system for disciplining offenders against the code of ethics
B)a way of ensuring that the code of ethics is less restrictive than the relevant laws
C)means for employees to call attention to organizational wrongdoing to governmental agencies
D)systems for confidential reporting of misconduct
Answer: D
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3
Chapter 2: Strategic HR Management and Planning
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162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/43332
Sample Questions
Q1) Which of these is NOT a trend in the composition of the workforce?
A)aging
B)falling age of workforce entry
C)availability of contingent workers
D)outsourcing
Answer: B
Q2) How does the HR planning process begin?
A)by forecasting the relationship between supply and demand for human resources
B)by analyzing the internal inventory of HR capabilities
C)by considering the organizational objectives and strategies
D)by scanning the external environment for changes affecting the labour supply
Answer: C
Q3) The cost per employee of HR staff rises as the size of the organization increases.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Legal Environment of Equal Employment and Diversity
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/43333
Sample Questions
Q1) Which of the following is NOT a purpose of employment equity legislation?
A)to provide access to employment for people in designated groups
B)to achieve equality in the workplace
C)to correct the disadvantage in employment experienced by designated groups
D)to ensure the timely fulfillment of quotas for each of the designated groups
Answer: D
Q2) Which of these courses of action can an employer take if accommodating a person with disabilities imposes substantial difficulty or expense?
A)The employer can take responsibility for finding the person alternative work instead.
B)The employer can reduce the salary of the person to compensate.
C)The employer can apply for federal grant money to make the accommodation.
D)The employer can claim undue hardship exists.
Answer: D
Q3) Benefits and rights that are accorded to unmarried heterosexual partners have been extended to homosexual partners.
A)True
B)False
Answer: True
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Chapter 4: Redefining Jobs and Job Analysis
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43334
Sample Questions
Q1) Which of the following is NOT an example of enriching a job?
A)increasing a person's accountability for work by reducing external control
B)assigning an employee an entire job rather than just a piece of the work
C)giving feedback reports directly to the employee
D)rotating a person among different jobs to break the monotony
Q2) Employees can work from remote locations via electronic computing and telecommunications equipment. Which of the following adjectives best describes such employees?
A)telecommuting
B)pseudo
C)computer-based
D)electronic
Q3) There are two approaches to job analysis-task based and competency based-and both are equally useful in legal defence.
A)True
B)False
Q4) Job design involves the content of jobs and the effect of jobs on employees.
A)True
B)False
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Chapter 5: Recruiting in Labour Markets
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/43335
Sample Questions
Q1) What is it called when the number of applicants at one stage of the recruiting process is compared to the number at the next stage?
A)success ratio
B)yield ratio
C)hit rate
D)selection rate
Q2) Clement is the recruiting specialist for a catalogue distribution company in a mid-sized town. He has used every type of recruiting technique available to him in an effort to fill 19 job openings. Exactly 19 applicants with the minimum qualifications have been found. Which of the following does this situation signify?
A)Clement does not have to go through a real selection process.
B)Clement can perfectly match jobs with people.
C)Clement has failed as a recruiter.
D)Clement is operating in a labour market that can be described as "loose."
Q3) Which of the following options does NOT exemplify flexible staffing?
A)hiring temporary workers
B)providing internships
C)using employee leasing
D)choosing independent contractors
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Page 7
Chapter 6: Selection of Human Resources
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/43336
Sample Questions
Q1) Personality tests may be used in selection when there is a solid job-related link.
A)True
B)False
Q2) A high negative correlation coefficient suggests that a test is a good predictor of employee performance.
A)True
B)False
Q3) A job candidate is given an "in basket" test. Which kind of test does this exemplify?
A)work sample
B)physical ability
C)psychomotor
D)psychological
Q4) What are the purposes of the application form? What legal issues are involved with application forms?
Q5) Situational interview questions are based on job analysis and checked for content validity.
A)True
B)False
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Chapter 7: Training Human Resources
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/43337
Sample Questions
Q1) Greenleaves Hospital is experiencing many hospital-based infections. Its director of training has determined that a program to encourage all hospital employees in contact with patients to wash their hands frequently would be effective in reducing these infections. Which of the following is the most appropriate criterion of success for this program?
A)reduced total mortality and morbidity rates of patients in the hospital
B)the cost per staff member of the training program
C)a significant increase in the percentage of hospital staff who respond on a follow-up questionnaire that hand washing is important in reducing hospital-based infections
D)a significant increase in how often the hospital staff wash their hands per day in the year following the training
Q2) At which phase of the training process are trainees pretested?
A)training design
B)evaluation
C)delivery of training
D)training needs assessment
Q3) How can an organization determine whether its training expenditures are cost effective?
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Chapter 8: Talent Management and Development
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/43338
Sample Questions
Q1) Which of the following do employers tend to do when in need of employees with scarce skills?
A)outsource these functions to consulting firms
B)"buy" these skills in the marketplace
C)send promising internal candidates to external training programs to learn the skills
D)focus on training and developing current employees to fill these positions
Q2) Two firms are competing to hire Alicia, a highly competent optics engineer who is early in her career. Both firms are offering similar salaries, benefits, and financial packages. Both are in desirable parts of the country. The job duties are almost identical, and both firms are prestigious employers. Given that Alicia is ambitious, which of the following is most likely to influence her decision?
A)the likelihood of international assignments
B)the development potential of the position
C)the rapidity of salary increases
D)the ability to balance work/life needs
Q3) Discuss the concept of lifelong learning as it applies to HR development.
Q4) Describe a typical mentoring relationship. How can mentoring aid women and minorities in their career advancement?
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Page 10
Chapter 9: Performance Management and Appraisal
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/43339
Sample Questions
Q1) Which of the following is an example of the administrative role of performance appraisal?
A)identifying employee weaknesses to determine coaching needs
B)identifying the organization's training needs
C)communicating feedback to the employee
D)measuring how well an employee has worked to determine pay
Q2) In which of the following situations would peer ratings be most appropriate?
A)The members of the work group are drawn from a diverse population.
B)The supervisor lacks opportunity to observe each employee's performance, but other work group members do have opportunity.
C)The manager is too busy to meet with each subordinate for a formal appraisal interview.
D)A group of salespeople meets regularly as a committee to talk about strategies for improving customer relations.
Q3) One advantage of the forced distribution approach to performance appraisal is that it can be used in workplaces that have few employees.
A)True
B)False
Q4) Discuss the characteristics of a legally defensible appraisal system.
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Chapter 10: Compensation Strategies and Practices
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43340
Sample Questions
Q1) External benchmarking is a job evaluation method that uses market pay data to identify the value of jobs based on what other employers pay for similar jobs.
A)True
B)False
Q2) Which of the following statements provides the best assessment of a compensation system based on job descriptions, job evaluations, pay ranges, and pay grades when the system is put in the context of other types of compensation systems?
A)It is more legally defensible.
B)It is less likely to be viewed as fair by employees.
C)It is more appropriate for dynamic companies and industries.
D)It is more effective at retaining top performing employees.
Q3) Which type of compensation is linked directly to individual, team, or organizational performance?
A)variable pay
B)wages
C)motivators
D)salary
Q4) What is meant by equity? Is equity an important consideration in compensation?
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12
Chapter 11: Variable Pay and Executive Compensation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/43341
Sample
Questions
Q1) Describe the various methods of compensating sales employees.
Q2) How does executive compensation differ from the compensation packages provided for other employees in the organization? Describe some of the incentives available for executives.
Q3) Which of the following terms is most associated with use of the company helicopter, country club memberships, first-class air travel, and a chauffeured limousine?
A)perquisites
B)golden handcuffs
C)motivators
D)executive mandates
Q4) ESOPs are popular among employees because they reliably provide increased financial security in retirement.
A)True
B)False
Q5) The ratio of executive pay to average employee pay in the United States is comparable to that of executives in other developed nations.
A)True
B)False
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Chapter 12: Managing Employee Benefits
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43342
Sample Questions
Q1) In most developed countries, which of the following provides health and retirement benefits for citizens?
A)employers
B)the government
C)workers
D)charities
Q2) Dental care is covered by government insurance plans.
A)True
B)False
Q3) Managed health care may grow in Canada for several reasons. Nonetheless, one of the following reasons works against that trend. Which is it?
A)increasingly long wait-lists for surgery
B)inability of some people to afford medical care
C)increased government interference in the relationship between doctors and patients
D)tax increases
Q4) What security benefits are mandated by federal or provincial law? How are they funded?
Q5) Describe two of the family-oriented benefits being offered by employers.
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Page 14
Chapter 13: Health, Safety, and Security and Risk Management
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43343
Sample Questions
Q1) Distress is the most severe type of stress.
A)True
B)False
Q2) Equipment may need to be made inoperative for repair or adjustment. Which of the following names the procedure associated with doing this?
A)shutdown
B)lockdown
C)lockout/tagout
D)signout
Q3) In a health-care setting, one would expect more mistakes in patient care to occur at 2 a.m. than at 2 p.m.
A)True
B)False
Q4) Which of the following refers to the test most appropriate for determining drug abuse?
A)urinalysis
B)radioimmunoassay of hair
C)blood chemistry
D)Breathalyzer
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Chapter 14: Employee Rights and Discipline
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43344
Sample Questions
Q1) Which of the following possible personal uses of email in the workplace is NOT an employer concern?
A)tendency of employees to create defamatory messages
B)loss of employee productivity
C)online purchasing by employees
D)transmissions of unlawful materials
Q2) Legislation now provides Canadians with a right to privacy when it comes to how their personal information is collected, used, and disclosed by private-sector organizations or in federally regulated organizations. Which of the following pieces of legislation addresses this right?
A)Charter of Rights and Freedoms
B)Privacy Act
C)PIPEDA
D)Canadian Human Rights Act
Q3) Which of the following statements best explains what makes discipline effective?
A)It is administered after tempers have cooled.
B)It is publicly administered to set an example.
C)It is directed at a person's behaviour, not at the person directly.
D)It is selectively applied.
Q4) What should managers consider when preparing employee handbooks?
Page 16
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Chapter 15: Unionmanagement Relations
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/43345
Sample Questions
Q1) When it comes to labour relations, which of these responsibilities belongs to the HR unit?
A)administering the labour agreement on a daily basis
B)resolving grievances and problems between management and employees
C)avoiding unfair labour practices during organizing efforts
D)monitoring the climate for unionization and union relationships
Q2) The decline in union membership has been attributed to several factors. Which of the following is NOT a reason for the decline?
A)higher unemployment
B)deregulation
C)union militancy
D)foreign competition
Q3) Which of the following strategies have unions adopted to counteract the overall decline in union membership?
A)reducing membership dues and initiation fees
B)focusing growth efforts on contingent and part-time workers
C)organizing manufacturing workers in third-world countries
D)boycotting provinces with employer-friendly laws
Q4) What are the advantages of a union grievance procedure?
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