Management and Organizational Principles
Exam Solutions
Course Introduction
Management and Organizational Principles explores the foundational concepts, theories, and practices that guide effective management and organizational behavior within diverse workplaces. The course examines the roles and functions of managers, organizational structures, decision-making processes, leadership styles, motivation, communication, and team dynamics. Emphasis is placed on understanding how organizations operate, adapt to change, develop strategies, and achieve goals through effective planning, organizing, leading, and controlling. Through case studies and practical applications, students gain the skills necessary to analyze and improve organizational performance in a variety of professional contexts.
Recommended Textbook Management A Practical Introduction 7th Edition by Angelo Kinicki
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16 Chapters
2379 Verified Questions
2379 Flashcards
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Page 2
Chapter 1: The Exceptional Manager: What You Do,how You
Do It
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) The police chief is meeting with some citizens in his community,where he will discuss the police department's positive service delivery.The success of his organization is measured by _____.
A)its increased involvement in the community
B)how much money he saved last year
C)its image in the public's eyes
D)its profitability
E)its effectiveness,such as decreased crime
Answer: E
Q2) When building a new residential development or mall,a national real estate organization typically does not remove many trees,basing its decision on the belief that natural resources are limited and the company must not compromise the ability of future generations to meet its own needs.This philosophy is known as ___.
A)sustainability
B)environmental stimulation
C)natural ethics
D)enviroethics
E)green values
Answer: A
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) The five parts of a system are inputs,outputs,transformational processes,monitoring,and feedback.
A)True
B)False
Answer: False
Q2) W.Edwards Deming and Joseph M.Juran were pioneers of the quality-management movement.
A)True
B)False
Answer: True
Q3) Right Office Equipment continually talks with customers after they purchase their products,and Right Office managers regularly visit customers to gather feedback on new products,product improvements,and how Right Office can better serve their customers.This is an example of an open system.
A)True
B)False
Answer: True
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Page 4
Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Tom and his managers are discussing the unemployment,inflation,and interest rate trends that might affect his chain of coffee shops over the next 12 months and the projected growth in the areas where his stores are located.The managers are studying the ______ forces in their organization's general environment.
A)technological
B)socio-cultural
C)political
D)economic
E)international
Answer: D
Q2) When Pleasant Resort,a successful 100-year-old hotel and resort,became part of A-Plus Hotels,a five-star hotel chain,so Pleasant could market its facility and services and A-Plus Hotels could enter the resort market,this relationship is an example of a strategic allies relationship.
A)True
B)False
Answer: True
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Chapter 4: Global Management: Managing Across Borders
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) The degree to which people accept inequality in organizations and social situations is known as power distance.
A)True
B)False
Q2) Two managers from an Electronics Mart were talking to Ty,their district manager,about Harriet,the unpopular store manager.Susan,the assistant manager,said,"I believe I speak for other managers and employees when I say that Harriet acts like she knows it all.We all feel that Harriet does not listen to any of us because she always thinks her way is right and does not want to consider any other opinion." Harriet is an example of a geocentric manager;geocentricism is also called parochialism.
A)True
B)False
Q3) A company that produces boats,which is headquartered in Japan,formed a new company in the United States to avoid paying a tariff on its boats manufactured for the U.S.market.This new company is an example of a subsidiary.
A)True
B)False
Q4) Contrast ethnocentric,polycentric,and geocentric managers.
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Chapter 5: Planning: The Foundation of Successful Management
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Operational planning must be completed by first-line managers every ____,and tactical planning is done by middle management every ____.
A)year;2 to 10 years
B)6 to 24 months;1 to 52 weeks
C)1 to 52 weeks;6 to 24 months
D)1 to 12 weeks;year
E)year if necessary;1 to 90 days
Q2) The HR Department of French Quarter Seafood did a training workshop on setting and achieving organization goals.Alex,the store manager of the New Orleans location,has been working with his managers to set objectives that are specific,measurable,attainable,results-oriented,and have target dates.These types of goals define ____.
A)focused goals
B)managerial commitments
C)standard operating procedures
D)SMART goals
E)MBOs
Q3) A business model is a type of business plan.
A)True
B)False
Page 7
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Chapter 6: Strategic Management: How Exceptional Managers
Realize a Grand Design
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) A defensive strategy is also known as a(n)_____.
A)retrenchment strategy
B)fixed plan
C)aggressive approach
D)growth strategy
E)stability strategy
Q2) Define and describe a trend analysis.Give an example.
Q3) According to Harvard Business School professor Michael Porter,strategic positioning "means performing different activities from rivals,or performing similar activities in different ways" to achieve sustainable competitive advantage.
A)True
B)False
Q4) A and B Supply,a small family-owned company,sells high-priced pens,some as expensive as $2,500,to executives in its area.Very few companies have chosen to market this product,and A and B has enjoyed record profits over the last 25 years.A and B Office Supply is an example of a company that would typically not choose not to utilize strategic planning.
A)True
B)False
Page 8
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Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) With the community interested in eating healthy,Sue Ellen,a restaurant owner,is considering adding more vegetarian dishes to her menu.This decision is uncertain and risky,and she finally decides to goes with her gut feelings.This is an example of _______.
A)rational decision making
B)MBO
C)nonrational decision making
D)analytics
E)a code of ethics
Q2) Malik and his managers spent a large sum of money on the new training program,and they feel that there has been little improvement as a result of the investment.The training is scheduled to continue for two more months,and Malik feels that with all the money already spent on the project,it is too costly to simply abandon it.This is known as ______.
A)blind bias
B)a training trap
C)confirmation bias
D)sunk-cost bias
E)a catch-22 effect
Q3) Summarize some of the hindrances to perfectly rational decision making.
Page 9
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Chapter 8: Organizational Culture,Structure,and Design:
Building Blocks of the Organization
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Contrast centralized and decentralized authority.Give an advantage and example of each.
Q2) Division of labor is also known as ____.
A)a task chart
B)a horizontal hierarchy
C)an organizational graph
D)work specialization
E)chain of command
Q3) The vertical hierarchy is also known as _____.
A)an upward graph
B)the X-Y chart
C)the chain of command
D)the network structure
E)the corporate steps
Q4) North Community College strives to portray its image to citizens of the community through advertising and the actions of its faculty and staff that "community is our middle name." This act of trying to depict this image is a symbol.
A)True
B)False
10
Q5) Define span of control.Contrast the two kinds of spans of control.
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Validity means that the test measures what it purports to measure and is free of bias.
A)True
B)False
Q2) Which of the following is a typical off-the-job training method?
A)coaching
B)job rotation
C)computer-assisted instruction
D)role-playing
E)planned work activities
Q3) The type of appraisal in which employees are evaluated by their managers,peers,and subordinates is called the 360-degree assessment.
A)True
B)False
Q4) The point of the performance appraisal is to __________.
A)provide a paper trail of manager-employee interactions
B)avoid legal problems,especially discrimination complaints
C)demonstrate correct methods for work procedures
D)make sure that the subordinate's behavior is tightly controlled
E)stimulate better job performance
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) OD focuses specifically on people in the change process.
A)True
B)False
Q2) Which of the following is not a way to encourage innovation?
A)creating a culture that celebrates failure.
B)supporting innovation with investments of time and money.
C)withholding raises and promotions when innovation attempts don't work out.
D)reinforcing experimentation.
E)implementing effective reward systems.
Q3) Resistance can be considered to be the interaction of three causes: (1)employee characteristics, (2)change agent characteristics,and (3)the supervisor-employee relationship.
A)True
B)False
Q4) What is the difference between reactive and proactive change?
Q5) Conflict is inherent in most organizations.
A)True
B)False
Q6) Describe what OD is and what it can be used for.
Q7) List at least five of ten reasons employees resist change. Page 12
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) ______ has been associated with success for managers and salespeople.
A)Agreeableness
B)Extroversion
C)Openness to experience
D)Emotional stability
E)Conscientiousness
Q2) A person's overall satisfaction with work depends on how he or she feels about several components.Which of the following is not such a component?
A)life outside of work
B)pay
C)promotions
D)coworkers
E)supervision
Q3) Race is one of the four layers of diversity on Gardenswartz and Rowe's diversity wheel.
A)True
B)False
Q4) Extroversion is a stronger predictor of job performance than agreeableness.
A)True
B)False
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Positive reinforcement is the process of strengthening a behavior by withdrawing something negative.
A)True
B)False
Q2) Nancy's employer distributes checks at the end of each quarter,representing an equitable portion of 5% of the company's pretax profits for the previous period.This is known as _____.
A)pay for performance
B)pay for knowledge
C)profit sharing
D)a bonus
E)gainsharing
Q3) Reinforcement is anything that causes a given behavior to be repeated or inhibited.
A)True
B)False
Q4) According to Maslow's theory,self-respect,status,reputation,recognition,and self-confidence are esteem needs.
A)True
B)False
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Chapter 13: Groups and Teams: Increasing
Cooperation,reducing
Conflict
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) In which of the following conditions should constructive conflict be stimulated?
A)Managers want to achieve work objectives.
B)The group seems to have inertia and be apathetic.
C)The group is adapting to change.
D)Managers are in charge of self-managed teams.
E)There is a lot of internal competition.
Q2) The stages in which groups may evolve into teams often aren't of the same duration or intensity,or even necessarily always in this sequence.
A)True
B)False
Q3) Name at least four of the major considerations when building a group into an effective team.Briefly,describe what a manager should do in each area.
Q4) Which of the following is a source of intergroup conflict in the workplace?
A)excessive communication
B)inconsistent goals or reward systems
C)too many resources
D)lack of diversity
E)strict job boundaries
Q5) What are the differences between groups and teams?
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Chapter 14: Power,Influence,and Leadership: From
Becoming a Manager to Becoming a Leader
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) One of three dimensions of situational control in the contingency leadership model,______ is the extent to which tasks are routine,unambiguous,and easily understood.
A)job mastery
B)task identity
C)position power
D)task structure
E)job design
Q2) Acting humble or friendly or making someone feel good or important before making a request are influence tactics known as _____.
A)coalition tactics
B)inspirational appeals
C)consultation
D)personal appeals
E)ingratiating tactics
Q3) Being a manager means being visionary,inspiring,setting the tone,and articulating the vision.
A)True
B)False
Q4) What do followers want in their leaders?
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Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) The average worker receives 25 e-mails a day.
A)True
B)False
Q2) Poor communication between staff and managers does not have a financial cost to organizations.
A)True
B)False
Q3) Of the following,which medium is the least rich?
A)e-mail
B)instant messaging on the Internet
C)flier on a bulletin board
D)handwritten note
E)conference telephone call
Q4) Most people tend to ______ when conveying bad news or negative feedback.
A)avoid eye contact
B)smile
C)nod their heads
D)lean forward
E)yawn
Q5) Describe at least six barriers of communication.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) An external audit is a verification of an organization's financial accounts and statements by the organization's own professional staff.
A)True
B)False
Q2) Twice daily,factory workers at Mountain CopperWorks select random samples from the production runs and test them for quality,rejecting runs if too many samples fall outside a standard range of acceptability.These workers are engaged in statistical process control.
A)True
B)False
Q3) Recent productivity growth is likely the result of organizations' huge investment in information technology like computers,the Internet,other telecommunications advances,and computer-guided production line improvements.
A)True
B)False
Q4) Customer satisfaction and financial measures are two of four indicators of the balanced scorecard.
A)True
B)False
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