Management and Organizational Leadership
Final Test Solutions
Course Introduction
Management and Organizational Leadership explores the principles, practices, and challenges of leading individuals and teams within various organizational settings. The course examines key management functions such as planning, organizing, leading, and controlling, while also delving into leadership theories, styles, and strategies that foster effective decision-making, motivation, and organizational change. Emphasis is placed on developing critical leadership skills, ethical decision-making, communication, and the ability to adapt to dynamic business environments. Through case studies and practical exercises, students gain insights into how effective managers and leaders inspire high performance and drive organizational success.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
Available Study Resources on Quizplus
15 Chapters
1255 Verified Questions
1255 Flashcards
Source URL: https://quizplus.com/study-set/2361 Page 2
Chapter 1: The Supervisory Challenge
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46902
Sample Questions
Q1) Today's employees expect opportunities for empowerment on the job.
A)True
B)False
Answer: True
Q2) Which of the following statements is true about working supervisors?
A)They are considered mid-level managers.
B)They work with the top managers to set the organizational mission and goals.
C)They may not be legally considered part of management.
D)They are individuals with designations such as director and vice president.
Answer: C
Q3) Which of the following statements is true of the Behavioral School of Management?
A)It emphasizes the behavior of the management in organizations.
B)It focuses on what motivates individual and group behavior in organizations.
C)It focuses on mathematical models that determine organizational success.
D)It focuses on the tasks that are associated with each job in an effort to improve productivity and the work behavior of employees.
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: The Management Functions
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/46903
Sample Questions
Q1) _____ pertain to the ability to give-and get-information.
A)Political skills
B)Communication skills
C)Spatial skills
D)Abstract skills
Answer: B
Q2) The ability to work with people is an important human relations skill.
A)True
B)False
Answer: True
Q3) Team-based organizational structures commonly focus on customer satisfaction,productivity,profitability,and continuous improvement.
A)True
B)False
Answer: True
Q4) Many companies use the terms "associate" or "team member" in place of the term "supervisor."
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Supervisory Planning
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/46904
Sample Questions
Q1) Total quality management includes all of the following,EXCEPT:
A)continuously improving quality.
B)making a total effort toward meeting customer needs.
C)making everyone responsible for doing the right job the first time.
D)incorporating a Theory X management style.
Answer: D
Q2) Planning at the supervisory level of an organization tends to be more detailed than planning that occurs at top levels.
A)True
B)False
Answer: True
Q3) A mission statement is usually very specific including the company's financial forecast.
A)True
B)False
Answer: False
Q4) Methods tend to be the most efficient way for the job to get completed.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Supervising a Diverse Workforce
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/46905
Sample Questions
Q1) Employers must provide _____ for employees of differing religious beliefs.
A)reasonable accommodations
B)clearer expectations
C)religious guidance
D)negative discrimination
Q2) _____ is defined as the preference given to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.
A)Equal Employment Opportunity
B)Negative discrimination
C)Reverse discrimination
D)Supporting action
Q3) Supervisors should encourage recent retirees to attend company social functions in order to aid the transition to retirement.
A)True
B)False
Q4) Sexual harassment is only applied to situations in which a male employee is harassing a female employee.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Leadership and Followership
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/46906
Sample Questions
Q1) When supervisors delegate work they are no longer responsible.
A)True
B)False
Q2) Henrietta,a supervisor at a hair salon,believes that by responding to the needs of her employees,they are able to be the best that they can be.This in turn makes her more effective at her job too.In this scenario,which of the following leadership principles isHenrietta advocating?
A)Transformational leadership principle
B)Servant leadership principle
C)Contingency leadership principle
D)Transitional leadership principle
Q3) Focused job objectives that present a challenge but are achievable are referred to as:
A)strategic plans.
B)key performance indicators.
C)stretch targets.
D)organizational goals.
Q4) People want leaders who are passionate about their convictions.
A)True
B)False
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Communicating in a Noisy World
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/46907
Sample Questions
Q1) Because of the number of responsibilities that supervisors have,they are not required to contribute timely suggestions and ideas to their managers.
A)True
B)False
Q2) The perception that all people in a group share attitudes,values,andbeliefs is called
A)stereotyping
B)deskilling
C)filtering
D)arbitrating
Q3) It is never a good idea to filter information when relaying information to others.
A)True
B)False
Q4) The skills of effective communication can be developed.
A)True
B)False
Q5) What can a supervisor do to ensure effective communication?
Q6) What are the advantages and disadvantages of oral communication?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Principles of Motivating Followers
Available Study Resources on Quizplus for this Chatper
82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/46908
Sample Questions
Q1) The core job dimension that relates to the completion of a whole,recognizable piece of work is called _____.
A)task identity
B)skill variety
C)autonomy
D)task significance
Q2) Bart is often described by his colleagues as someone who is always friendly and fun to work with,with an infectious attitude that carries over to others.Which of the following attitudes does Bart display?
A)Reward-centric attitude
B)Reciprocal attitude
C)Positive environmental attitude
D)Positive mental attitude
Q3) In the context of Herzberg's motivation-hygiene theory,which of the following is a hygiene factor?
A)Responsibility for work
B)Opportunity for growth
C)Company policies
D)Challenging nature of the job
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Solving Problems, Making Decisions and Managing Change
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/46909
Sample Questions
Q1) Using payback analysis as a means to select a decision among various alternatives is an example of _____.
A)quantitative decision making
B)subjective decision making
C)experimentation
D)observation
Q2) In the rare situations in which the problem cannot be defined,it is advisable to go on to the fact-gathering stage.
A)True
B)False
Q3) The acceptance of change is more likely if there is a relationship of confidence and trust between the employees and the supervisor.
A)True
B)False
Q4) Resistance to change in the workplace is very uncommon because employees pride themselves upon being up to date.
A)True
B)False
Page 10
Q5) What is satisficing? When is it most appropriately utilized?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: The Principles of Organizing
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/46910
Sample Questions
Q1) Brandon has been appointed as the lead IT analyst for a resource center project at a small e-commerce company.For the time being,his primary supervisor will be the manager of the resource center.However,he will also report to the company's IT manager for technical issues and tasks.This type of structure is referred to as _____.
A)functional structure
B)grapevine organizational structure
C)project management structure
D)organic structure
Q2) The project management-type organizational structure violates the principle of:
A)span of management.
B)division of work.
C)organizational stability.
D)unity of command.
Q3) What are some guidelines for effectively planning and leading a meeting?
Q4) Span of management refers to the amount of control a supervisor possesses.
A)True
B)False
Q5) Briefly describe some steps a supervisor should take when making work assignments.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Empowering Employees for Success
Available Study Resources on Quizplus for this Chatper
86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/46911
Sample Questions
Q1) Which of the followingstatements is true regarding the staffing process and the supervisor?
A)The staffing function is an ongoing process for the supervisor.
B)Once the supervisor has a department fully staffed, the staffing function is over.
C)The staffing function is carried out only when a department is established.
D)A supervisor has a nominal role in the staffing function.
Q2) The staffing function is an ongoing process.
A)True
B)False
Q3) College-campus-based training programs for employees is an example of on-the-job training
A)True
B)False
Q4) Documentation of hiring decisions is necessary to ensure that a supervisor's decision was based upon job-related factors and was not discriminatory.
A)True
B)False
Q5) Why is it important to document the hiring decision?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Building Effective Teams
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46912
Sample Questions
Q1) Nancy has been asked to serve as a neutral conference leader for Krypton Inc.'s quality control group.The group focuses on resolving quality issues ranging from customer service complaints to manufacturing problems.Discussion during the meetings is honest and informal,and Nancy focuses on helping members come up with ideas to resolve these issues.This scenario best demonstrates a(n)_____.
A)organizational development
B)the synergistic effect
C)groupthink
D)orientation
Q2) What does organizational development strive to address?
Q3) A labor union is an example of a _____.
A)command group
B)special-interest group
C)friendship group
D)task group
Q4) Aside from referring an employee to some source of assistance there is nothing else the supervisor can do to cope with the factors affecting an employee's morale.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Performance Management
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/46913
Sample Questions
Q1) A supervisor can avoid the halo effect by:
A)rating only one employee at a time.
B)rating an employee on each factor relative to a standard.
C)rating an employee based on his or her personality.
D)rating an employee after considering his or her values.
Q2) Supervisors tend to give higher ratings than employees deserve because they want the employees to receive the highest pay increases possible.
A)True
B)False
Q3) Most employees would rather be told how they are doing,even if it involves some criticism,rather than receive no feedback from their supervisors.
A)True
B)False
Q4) Skill-based pay rewards are based on improvements in performance.
A)True
B)False
Q5) Identify three advantages gained by organizations that use a formal performance appraisal system.
Q6) Why is performance evaluated on a systematic basis?
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Fundamentals of Controlling
Available Study Resources on Quizplus for this Chatper
88 Verified Questions
88 Flashcards
Source URL: https://quizplus.com/quiz/46914
Sample Questions
Q1) Since controls are inflexible,supervisors and employees need to be able to adapt as needed.
A)True B)False
Q2) Feedback controls are essentially useless because they're providing feedback too late,when the acts have already taken place.
A)True B)False
Q3) The extent of involvement that a supervisor has with a budget is to simply ensure performance expectations are met within the contraints of a budget.
A)True
B)False
Q4) The exception principle is the concept that supervisors should concentrate their investigations on activities that deviate substantially from standards.
A)True B)False
Q5) Identify and distinguish between the three types of time factor control mechanisms identified in the text.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Resolving Conflicts
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/46915
Sample Questions
Q1) Many union organizations have adopted a management-designed problem-solving approach to employee concerns called a complaint procedure.
A)True B)False
Q2) If a supervisor delays hearing a grievance or complaint,employees will likely interpret it to mean that the supervisor is carefully considering the facts of the case. A)True B)False
Q3) The withdraw/avoid conflict resolution style is used for major issues only. A)True B)False
Q4) Arbitration is the final step in all alternative dispute resolution procedures. A)True B)False
Q5) Many labor agreements require grievances to be answered within set periods. A)True B)False
Q6) Complaint procedures usually differ from grievance procedures in two respects.Name them.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Positive Discipline
Available Study Resources on Quizplus for this Chatper
83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46916
Sample Questions
Q1) Under the hot stove rule,impersonality refers to:
A)clarification of questions by supervisors regarding rules and their enforcement.
B)disciplinary action taken by the supervisor as promptly as possible.
C)appropriate disciplinary action taken each time an infraction occurs.
D)similar treatment of employees who commit the same or similar offense.
Q2) If an employee violates a workplace policy after receiving a verbal warning,the next step would be to suspend the employee without pay.
A)True
B)False
Q3) Regardless of the severity of the offense,a supervisor must maintain self-control when disciplining employees.
A)True
B)False
Q4) What does the "right to appeal" mean in terms of disciplinary action?
Q5) The hot stove rule does not believe in advance warning because immediate action must be taken when violations occur.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17