Management and Organizational Leadership Exam Preparation Guide
Course Introduction
This course explores the foundational principles and practices of management and organizational leadership within contemporary business environments. Students will examine key management functions such as planning, organizing, leading, and controlling, as well as the dynamics of team building, motivation, decision-making, and conflict resolution. Emphasis is placed on developing effective leadership skills, understanding organizational behavior, and cultivating strategies for addressing ethical challenges and change within diverse workplaces. Through case studies, group projects, and interactive discussions, students will gain practical insights and tools for leading teams and organizations toward achieving their goals.
Recommended Textbook
Management Leading and Collaborating in a Competitive World 12th Edition by Bateman
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18 Chapters
2275 Verified Questions
2275 Flashcards
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2
Chapter 1: Managing and Performing
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/55412
Sample Questions
Q1) By recognizing good performers and motivating them toward achieving organizational goals, Halim performs the _____ function of management.
A)planning
B)organizing
C)leading
D)controlling
E)decision making
Answer: C
Q2) Which of the following fundamental success drivers of performance has Francesca achieved by ensuring that every customer has a salesperson to advise him or her while choosing jewelry?
A)Sustainability
B)Service
C)Quality
D)Cost competitiveness
E)Innovation
Answer: B
Q3) List and explain each of the six fundamental success drivers of performance. Answer: Answers will vary.
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Page 3
Chapter 2: The External and Internal Environments
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Which of the following is the best description of organizational culture?
A)Conditions that prevent new companies from entering an industry
B)The network that obtains raw materials, transforms them into products, and distributes them to customers
C)The process of searching out information that is unavailable to most people and sorting through it to interpret what is important and what is not
D)The process of comparing an organization's practices and technologies with those of other companies
E)A system of shared values about what is important and beliefs about how the world works
Answer: E
Q2) A more diverse workforce presents managers with challenges as well as opportunities.
A)True
B)False
Answer: True
Q3) Discuss how immigration patterns influence the management of the U.S. labor force.
Answer: Answers will vary.
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Chapter 3: Managerial Decision Making
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125 Flashcards
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Sample Questions
Q1) When Luke words his suggestions as positively as possible, his managers are more likely to be interested in them because of the bias known as the framing effect.
A)True
B)False
Answer: True
Q2) Which of the following is the most constructive type of conflict?
A)Emotional conflict
B)Affective conflict
C)Cognitive conflict
D)Internal conflict
E)External conflict
Answer: C
Q3) Which of the following statements about brainstorming is true?
A)Criticism of ideas during the session produces better results.
B)Praise of ideas during the session produces better results.
C)The group should generate as many ideas as possible.
D)Each person keeps his or her ideas private until the end of the session.
E)Participants should avoid building on previous ideas.
Answer: C
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Page 5
Chapter 4: Planning and Strategic Management
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) Which of the following corporate strategies is Dan advocating?
A)Concentration
B)Vertical integration
C)Concentric diversification
D)Differentiation
E)Conglomerate diversification
Q2) Peppy Pizza plans to open five new stores before 2015. However, if the economy does not improve and if consumer confidence does not rise as hoped, it might open just two stores. This backup plan is an example of a
A)dominant plan.
B)single-use plan.
C)contingency plan.
D)standing plan.
E)tactical plan.
Q3) List and explain any five activities involved in an external environmental analysis.
Q4) Discuss the three levels of planning. What are the characteristics of each in terms of managerial level, level of detail, and time horizon?
Q5) Summarize the six basic steps in a formal planning process.
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Chapter 5: Ethics, Corporate Responsibility, and Sustainability
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Jarrett believes that ethical behavior is anything that provides the maximum benefit for himself. What ethical system does Jarrett subscribe to?
A)Universalism
B)Utilitarianism
C)Relativism
D)Egoism
E)Pragmatism
Q2) When he stays in hotels, Jamal packs whatever towels he hasn't dirtied into his suitcase. Because all his friends do the same thing, he thought it was acceptable to do so. In this scenario, which of the following ethical systems has Jamal used to rationalize his decision?
A)Egoism
B)Virtue ethics
C)Relativism
D)Universalism
E)Utilitarianism
Q3) Explain how environmental issues and sustainability can be business opportunities rather than burdens.
Q4) Write an essay on whistleblowing.
Page 7
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Chapter 6: International Management
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which model should a company adopt when pressures for local responsiveness are high and pressures for global integration are low?
A)global
B)international
C)multinational
D)transnational
E)intranational
Q2) From Scenario A, it can be concluded that Sweetz Company is using the _____ model of international competition.
A)global
B)international
C)transnational
D)multinational
E)domestic
Q3) Summarize the skills and knowledge managers need to manage globally.
Q4) What are the pros and cons of using expatriates, host-country nationals, and third-country nations to run overseas operations? If an individual wants to expand his business, what approach should he use?
Q5) Write an essay on exporting. State its advantages and disadvantages.
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Chapter 7: Entrepreneurship
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Margo works in the software development team for a large corporation. Her employer encourages employees to pursue new ideas on company premises and therefore she has a side project involving applications for small kitchen appliances. In this scenario, Margo's employer appears to support ____.
A)bootlegging
B)skunkworks
C)spin-offs
D)delegation
E)corporate espionage
Q2) _____ provides a lasting source of competitive advantage.
A)Social capital
B)Venture capital
C)Bootlegging
D)Horse trading
E)Emotional intelligence
Q3) Discuss the two common approaches used to stimulate intrapreneurial activity.
Q4) Describe the five tendencies of entrepreneurial orientation that allow some organizations to be very successful in launching new ventures.
Q5) Contrast entrepreneurship and intrapreneurship.
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Chapter 8: Organization Structure
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) The operational level of the organization includes
A)the CEO, president, and vice presidents.
B)the plant and departmental managers.
C)strategic managers and tactical managers.
D)frontline managers, supervisors, and employees.
E)stockholders and the board of directors.
Q2) Which of the following is an advantage of delegation?
A)It helps subordinates develop new skills.
B)It absolves the delegating manager of responsibility.
C)It reduces accountability for the job.
D)It formalizes power in the company.
E)It reduces the subordinate's workload.
Q3) Which of the following statements is true about delegation?
A)It can be used only in organizations with flat structures.
B)It promotes subordinates to higher positions.
C)It helps develop effective subordinates.
D)It can be done only at top level of management.
E)It often sharply reduces what a manager can achieve.
Q4) Discuss the concepts of responsibility, authority, and accountability.
Q5) Compare and contrast centralized and decentralized organizations.
Page 10
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Chapter 9: Organizational Agility
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Sample Questions
Q1) Which of the following is one of the criteria for receiving the Malcolm Baldrige National Quality Award?
A)Use of JIT
B)Extensive training for workers
C)Technological innovation
D)Customer and market focus
E)ISO 9001 certification
Q2) Iris Paint, a manufacturer of designer indoor paint, is in the process of eliminating some positions in its organization. Its management has carefully analyzed all of the jobs and strategically determined which to keep, with an eye toward protecting its most talented people. Which of the following refers to what Iris is doing in this scenario?
A)Standardizing
B)Centralizing
C)Downsizing
D)Benchmarking
E)Globalizing
Q3) Explain how computer-integrated manufacturing assists with mass customization.
Q4) Briefly discuss the key organizational elements of time-based competition.
Q5) Discuss the advantages of a small organization over a large one.
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Chapter 10: Human Resources Management
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) When managers and executives describe the strategic value of skills and knowledge of employees, they use the term
A)social capital.
B)emotional intelligence.
C)working capital.
D)human capital.
E)multiple intelligence.
Q2) A difficult part of human resources planning is conducting demand forecasts, which accomplish which of the following?
A)Determine how many and what type of people are needed
B)Analyze how unemployment rates affect sales
C)Survey the external labor supply
D)Detail the job specifications of existing employees
E)Project future developments in labor union policy
Q3) Recruitment involves decisions about whom to hire.
A)True
B)False
Q4) Poor supervisory practices can influence workers to vote for a union.
A)True
B)False
Page 12
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Chapter 11: Managing the Diverse Workforce
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126 Flashcards
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Sample Questions
Q1) When applied to the workforce, diversity refers
A)primarily to race and ethnicity.
B)primarily to race, ethnicity, and gender.
C)to race, ethnicity, religious affiliation, gender, and sexual orientation, but not to education, income, or political belief.
D)primarily to sexual orientation and physical ability.
E)to gender, sexual orientation, race, ethnicity, religion, political belief, age, physical ability, income, and education.
Q2) Anwar's company has a very diverse workforce. Managers are trained to see differences not as problems but as strengths that they can use to further the company's goals. For example, the advertising department always presents its new slogan ideas to a team of people from many different cultures to make sure that the slogans do not unintentionally offend anyone. Judging from this description, Anwar's company is a(n) _____ organization.
A)pluralistic
B)assimilationist
C)monolithic
D)homogenous
E)multicultural
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Page 13
Chapter 12: Leadership
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Sample
Questions
Q1) Leader-member exchange (LMX) theory highlights the A)efforts made by leaders to ensure that they achieve their personal goals.
B)ability of a leader to control others through the use of reward power.
C)leader's authority to which the employees are obligated to comply.
D)importance of leader behaviors on both a group and an individual basis.
E)importance of giving commands and exchanging rewards for services rendered.
Q2) Part of Ysabel's job is to envision a viable future for her corporation and lead others in making the changes necessary to ensure such a future. Ysabel's job is to provide _____ leadership.
A)supervisory
B)strategic
C)authoritarian
D)power
E)assistant
Q3) Joyce's behaviors described in number 2 could be known as _____ behaviors.
A)performance-oriented
B)customer-centric
C)ethnocentric
D)group maintenance
E)task performance
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Chapter 13: Motivating for Performance
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Administering an aversive consequence is referred to as
A)positive reinforcement.
B)punishment.
C)extinction.
D)negative reinforcement.
E)arbitration.
Q2) Ultimate Travel, a manufacturer of backpacks and related accessories, has designed its job positions to ensure that people are attracted to the organization, show up every day, and work hard while they are there. Yet most employees stay no longer than five years. In this case, the company should focus more on motivating their employees to
A)work as a team.
B)remain in the organization.
C)compete with others.
D)perform their work adequately.
E)exhibit good citizenship.
Q3) What is motivation? Describe the five general categories of activities based on which managers can motivate people.
Q4) Discuss the basic needs identified by McClelland that are the most important for managers to understand.
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Chapter 14: Teamwork
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126 Flashcards
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Sample Questions
Q1) Working harder when in a group than when working alone is known as ____.
A)the social facilitation effect
B)the participatory shield effect
C)group cohesiveness
D)groupthink
E)social loafing
Q2) Which of the following is a skill that will help prevent team failure?
A)Ignoring people's differences
B)Accepting control by the group leader
C)Avoiding making team commitments
D)Negotiating goals that everyone can support
E)Empowering managers to direct the team
Q3) Group members channel their energies into executing their tasks in the _____ process of group development.
A)storming
B)norming
C)forming
D)performing
E)branching
Q4) Explain electronic and virtual conflict.
Page 16
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Chapter 15: Communicating
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Sample Questions
Q1) Define communication. Explain the basic communication process.
Q2) The social network of informal communications is called the _____.
A)echo chamber
B)gossip chain
C)tunnel
D)grapevine
E)spider web
Q3) In communication theory, filtering is the process of
A)putting the meaning of a message into symbols.
B)sending a message along a communication channel.
C)imagining how the receiver will respond to a message.
D)receiving and interpreting information.
E)withholding, ignoring, or distorting information.
Q4) Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool.
A)True
B)False
Q5) Differentiate between one-way and two-way communication. Give examples of each.
Q6) What are the advantages and disadvantages of written communication?
Q7) Discuss the significant features of upward communication. Give examples.
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Chapter 16: Managerial Control
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Sample Questions
Q1) Control based on the use of pricing mechanisms and economic information to regulate activities within organizations is referred to as _____ control.
A)clan
B)feedback
C)market
D)feedforward
E)bureaucratic
Q2) With bureaucratic control, business units are treated as profit centers, and their managers are evaluated based on profit and loss.
A)True
B)False
Q3) Which of the following control systems does Western Mountains Health Associates utilize?
A)Bureaucratic control
B)Market control
C)Clan control
D)Feedforward control
E)Concurrent control
Q4) Describe at least four different types of budgets that are frequently used.
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) _____ technologies have yet to prove their full value but have the potential to alter the rules of competition by providing significant advantage.
A)Base
B)Emerging
C)Key
D)Strategic
E)Pacing
Q2) Technology followership can be used to support
A)only a low-cost strategy.
B)only a differentiation strategy.
C)both low-cost and differentiation strategies.
D)scale economies but not economies of scope.
E)economies of scope but not scale economies.
Q3) In Scenario E, Vitaly can be referred to as a(n) ____.
A)product champion
B)technical innovator
C)executive champion
D)entrepreneur
E)intrapreneur
Q4) Describe the critical forces that converge to create new technologies.
Page 19
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Chapter 18: Creating and Leading Change
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Sample Questions
Q1) The tyranny of the or refers to the difficulty in deciding between two undesirable choices.
A)True
B)False
Q2) The three basic stages of motivating people to change within an organization are
A)unfreezing, moving, and refreezing.
B)mobilizing, moving, and stabilizing.
C)planning, instituting, and evaluating.
D)storming, norming, and performing.
E)isolating, transferring, and implementing.
Q3) In an ever-changing world, the challenge for organizations is not just to produce innovative new products but also to balance a culture that is innovative and that
A)eliminates its competitors.
B)avoids too much adjustment.
C)is traditional as well as visionary.
D)builds a sustainable business.
E)reverses contemporary trends.
Q4) Explain the concept of continuous learning and discuss the role it could have in helping you develop leadership skills.
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