Management and Organizational Concepts
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Course Introduction
This course provides an in-depth exploration of foundational management principles and organizational theories essential for effective leadership in modern enterprises. Students will examine core functions such as planning, organizing, leading, and controlling while analyzing how organizational structure, culture, and behavior influence workplace dynamics. The course integrates classical and contemporary perspectives to equip learners with the skills to address challenges in communication, motivation, decision-making, and change management, preparing them to contribute strategically and ethically to organizational success.
Recommended Textbook Management Fundamentals Concepts Applications Skill Development 5th Edition by Robert N.
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18 Chapters
2270 Verified Questions
2270 Flashcards
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Page 2
Chapter 1: Management and Entrepreneurship
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which of the following is an example of a managerial decisional role?
A) leader
B) spokesperson
C) monitor
D) negotiator
Answer: D
Q2) Are you interested in being an entrepreneur?
Answer: Answers will vary.
Q3) The management function of __________ involves delegating and coordinating tasks and allocating resources to achieve objectives.
A) controlling
B) organizing
C) leading
D) planning
Answer: B
Q4) A manager needs technical,interpersonal,and decision-making skills.
A)True
B)False
Answer: True
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Chapter 2: The Global Environment, Culture, Ethics, Social Responsibility, and
Sustainability
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) Do you believe that ethical behavior will pay off in the long run?
Answer: Answers will vary,but students should realize the importance of ethics in business.
Q2) Values and beliefs are often the most stable and enduring part of culture.
A)True
B)False
Answer: False
Q3) Which of the following is NOT an element of a learning organization?
A) open information
B) a strong adaptive culture
C) a participative strategy
D) autocratic leadership
Answer: D
Q4) __________ occurs when employees expose what they believe to be unethical behavior by their fellow employees.
A) Social responsibility
B) A social audit
C) A code of ethics
D) Whistle-blowing
Answer: D
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Chapter 3: Creative Problem Solving and Decision Making
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142 Flashcards
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Sample Questions
Q1) Nominal grouping is appropriate to use in situations in which groups may be affected by:
A) domination.
B) goal displacement.
C) groupthink.
D) all of these
Answer: D
Q2) The development-driven version of Vroom's participative decision-making model:
A) focuses on making effective decisions with minimum cost.
B) emphasizes group development.
C) has a short-term time horizon.
D) all of these
Answer: B
Q3) Nonprogrammed decisions are used in conjunction with decision rules or organizational policies and procedures.
A)True
B)False
Answer: False
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Chapter 4: Strategic and Operational Planning
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165 Verified Questions
165 Flashcards
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Sample Questions
Q1) A cost leadership strategy is used when an organization offers a product with the highest quality at the highest price.
A)True
B)False
Q2) A business strategy is the strategic plan for managing multiple lines of business.
A)True
B)False
Q3) List three objectives for your new venture.
Q4) With a __________ strategy,the company divests or liquidates assets.
A) stability
B) turnaround
C) growth
D) retrenchment
Q5) With a __________ strategy,a company stresses its advantage over its competitors.
A) focus
B) differentiation
C) cost leadership
D) marketing
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Chapter 5: Organizing and Delegating Work
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Responsibility should be balanced with:
A) unity of command.
B) coordination.
C) accountability.
D) authority.
Q2) Describe how an organization you work for or have worked for uses,or could use,teams.Be sure to specify if the teams are integrated or self-managed.
Q3) List and briefly explain the four levels of authority.
Q4) Job enrichment is the process of building motivators into the job itself to make it more interesting and challenging.
A)True
B)False
Q5) With decentralized authority,important decisions are made by middle and first-line managers.
A)True
B)False
Q6) Product departmentalization is the form most widely used by small organizations.
A)True
B)False
Page 7
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Chapter 6: Managing Change: Innovation and Diversity
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) People are the most important resource of an organization.
A)True
B)False
Q2) Explain intrapreneurship and identify its three roles.
Q3) Typical team-building programs go through all of the following stages EXCEPT:
A) evaluation of structure and team dynamics.
B) problem identification.
C) climate building and goals.
D) controlling.
Q4) Innovative organizational cultures commonly have all of the following characteristics EXCEPT:
A) intrapreneurship.
B) focus on means rather than ends.
C) tolerance of conflict.
D) encouragement of risk-taking.
Q5) Typical team-building programs include problem solving and diversity training as components of the program.
A)True
B)False
Q6) Explain the difference between team building and process consultation.
Page 8
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Chapter 7: Human Resources Management
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) What is a job analysis?
Q2) The Vocational Rehabilitation Act of 1973 prohibits discrimination based on physical or mental disability.
A)True B)False
Q3) "What do you see as a major strength you can bring to our company? " is an example of a __________ question.
A) closed-ended
B) open-ended C) hypothetical D) probing
Q4) The two types of performance appraisal are developmental and evaluative. A)True
B)False
Q5) How is compensation used to both attract and retain employees?
Q6) The Equal Pay Act of 1963 requires that men and women be paid the same for equal work.
A)True B)False
Q7) List the four parts of the human resources management process.
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Chapter 8: Organizational Behavior: Power, politics, conflict, and Stress
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Give three examples of how you (or a manager you know)have used the attribution process at work.
Q2) The user of a(n)__________ conflict style attempts to resolve conflict by using aggressive behavior to get his or her own way.
A) accommodating
B) forcing
C) negotiating
D) collaborating
Q3) Sue wants her employees to like her first and then she figures the employees will work hard to do their job.Which of the following types of power is being used by Sue?
A) coercive
B) connection
C) referent
D) information or expert
Q4) Give an example of how your attitude affected your performance at work.
Q5) The process of reciprocity is also referred to as social exchange theory.
A)True
B)False
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Q6) Define power,and explain the difference between position and personal power.
Chapter 9: Leading With Influence
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138 Verified Questions
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Sample Questions
Q1) __________ is a leadership style based on establishing and maintaining a strong organizational culture.
A) Transformational
B) Symbolic
C) Transactional
D) Servant
Q2) __________ is the process of influencing employees to work toward the achievement of organizational objectives.
A) Management
B) Leadership
C) Influence
D) Charisma
Q3) Which of the following is NOT one of Ghiselli's traits of effective leadership?
A) supervisory ability
B) need for occupational achievement
C) appearance
D) decisiveness
Q4) Identify the one leadership theory or model you prefer.State why.
Q5) Of Ghiselli's six traits,which does your boss possess? Are there any that she or he does not possess?
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Chapter 10: Communicating and Information Technology
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) "I will make sure that I talk to Tim first thing in the morning." Which of the following response styles does this statement use?
A) diverting
B) probing
C) reassuring
D) reflecting
Q2) Body language includes:
A) gestures.
B) posture.
C) vocal quality.
D) all of these
Q3) Recall two oral messages you received and your responses to them.Identify your response style,and give examples of responses you might have given using two other response styles.
Q4) E-commerce consists of the buying and selling of products and services over electronic systems,typically the Internet.
A)True
B)False
Q5) What is the difference between encoding and decoding?
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Chapter 11: Motivating for High Performance
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) With a continuous schedule of reinforcement,each and every desired behavior is reinforced.
A)True
B)False
Q2) To motivate employees with a high n Ach,give them greater autonomy,letting them plan and control their jobs as much as possible.
A)True
B)False
Q3) Three dependent factors determine the level of performance attained: ability,motivation,and resources.
A)True
B)False
Q4) Variable pay is a compensation program in which a portion of a person's pay us considered "at risk."
A)True
B)False
Q5) State the major differences among content,process,and reinforcement theories.
Q6) Select an organization that you work for or have worked for and briefly describe its rewards and recognition.
Page 13
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Chapter 12: Team Leadership
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133 Flashcards
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Sample Questions
Q1) Group types are formal or informal,functional or cross-functional,and command or task.
A)True B)False
Q2) Which lesson of the geese is most lacking and needed in teams today? Why?
Q3) Group composition is the mix of members' skills and abilities. A)True B)False
Q4) Identify members of a group or team you have been on,and state the primary role each played in the group.
Q5) Identify a group or team you belong to,and describe its size,composition,leadership,and objectives.
Q6) Identify the level of cohesiveness in a group or team of which you are or have been a member.
Q7) The production stage of group development is characterized by outstanding development. A)True B)False
Page 14
Q8) Which level of management has the most influence over organizational context?
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Chapter 13: Control Systems: Financial and Human
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144 Flashcards
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Sample Questions
Q1) Building on Work Applications 1 and 2 and using Exhibit 13-2,illustrate the systems process for a department you work for or have worked for within an organization.Be sure to give examples of preliminary,concurrent,rework,and damage controls for your department.
Q2) How does your professor in this course use controls to reduce and/or eliminate cheating on tests and other assignments?
Q3) Management by walking around (MBWA)has three major activities: listening,coaching,and disciplining.
A)True
B)False
Q4) __________ is the process of giving employees feedback so they realize that a problem is affecting their job performance and referring employees with problems to the employee assistance program.
A) Management by walking around (MBWA)
B) Management counseling
C) Coaching
D) Facilitating
Q5) What are the three steps in the master budgeting process?
Q6) What are the five areas of performance that standards measure?
Page 15
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Chapter 14: Operations,quality,and Productivity
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) "Quality is a virtue of design" means that if products are well designed,with cross-functional team input to ensure customer value,:
A) servicing the product will be less costly.
B) there will be fewer operations problems.
C) the product will be easier to sell.
D) all of these
Q2) Maintaining the value of the outputs while decreasing the value of the inputs is one way to increase productivity.
A)True
B)False
Q3) __________ is the stock of materials held for future use.
A) Stockpile
B) Inventory
C) Work-in-process
D) Reserves
Q4) Inventory is the stock of materials held for future use.
A)True
B)False
Q5) Describe time-based competition and why it is important.
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Chapter 15: A Brief History of Management
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Sample Questions
Q1) All of the following are classical theorists EXCEPT:
A) Frederick Taylor.
B) Abraham Maslow.
C) Frank Gilbreth.
D) Henri Fayol.
Q2) Behavioral theorists:
A) are similar to systems and classical theorists in the way they conceptualize the organization and its problems.
B) focus on people to determine the best way to manage in all organizations.
C) focus on viewing the organization as a whole and as the interrelationship of its parts.
D) focus on quality.
Q3) Systems theory stresses the need for __________ skills in order to understand how an organization's subsystems (departments)interrelate and contribute to the organization as a whole.
A) interpersonal
B) decision-making
C) technical.
D) conceptual
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Chapter 16: Time Management
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Sample Questions
Q1) A __________ is a daily diary that tracks your activities and enables you to determine how you spend your time each day.
A) journal
B) time log
C) planner
D) schedule
Q2) A time log is a daily diary that tracks your activities and enables you to determine how you spend (and waste)your time each day.
A)True
B)False
Q3) Explain what multitasking is and how to practice it effectively.
Q4) The four key components of the time management system are priorities,objectives,plans,and schedules.
A)True
B)False
Q5) Explain the use of a time log.
Q6) List and briefly describe the three steps in the time management system.
Q7) Review your time log to identify your three biggest time wasters.How can you cut down or eliminate these time wasters?
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Chapter 17: Career Management and Networking
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Sample Questions
Q1) __________ is the process of building relationships for the purpose of career building and socializing.
A) Networking
B) Career development
C) A one-minute self-sell
D) Career planning
Q2) Before an interview,you should have researched the organization's profits and future plans.
A)True
B)False
Q3) The steps in the career-planning model are complete a self-assessment,determine your career preferences,set career objectives,develop a plan,and control the plan.
A)True
B)False
Q4) Which specific ideas on getting a job do you plan to use?
Q5) List the steps in career planning.
Q6) Write a one-minute self-sell.
Q7) State two or three of your accomplishments and a networking goal.
Q8) Write a networking objective.
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Chapter 18: Written Communication
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Sample Questions
Q1) A __________ is a group of words that does not form a complete sentence.
A) connective
B) phrase
C) clause
D) modifier
Q2) Adjectives and adverbs are __________.
A) prepositions
B) connectives
C) complements
D) modifiers
Q3) Which of the following is NOT one of the three major uses of commas?
A) Commas separate items in a series.
B) Commas precede coordinating conjunctions that join clauses.
C) Commas set off words or phrases at the beginning, middle, and end of sentences.
D) Commas follow coordinating modifiers that join clauses.
Q4) A phrase is a group of words that includes a subject and a verb and often could stand alone as a sentence.
A)True
B)False
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