Management and Organizational Behavior
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Course Introduction
Management and Organizational Behavior explores the fundamental concepts and practices of managing individuals and teams within organizations. The course examines key topics such as motivation, leadership, communication, group dynamics, decision-making, and organizational culture. Students will analyze theories of behavior to understand how human factors influence workplace efficiency and effectiveness. By integrating real-world case studies and practical exercises, the course aims to develop essential managerial skills, enhance self-awareness, and foster a deeper understanding of how to create productive, ethical, and inclusive organizational environments.
Recommended Textbook
Organizational Behavior 10th Edition by Robert Kreitner
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18 Chapters
1914 Verified Questions
1914 Flashcards
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Page 2
Chapter 1: Organizational Behavior: The Quest for
People-Centered Organizations and Ethical Conduct
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) The highest level of Carroll's global social responsibility pyramid is occupied by ethical responsibility.
A)True
B)False Answer: False
Q2) Positive social interactions can have favorable impacts on cardiovascular health and the immune system.
A)True
B)False Answer: True
Q3) Henry Mintzberg observed that managers typically devote large blocks of time to planning.
A)True
B)False Answer: False
Q4) According to McGregor's Theory X, people tend to procrastinate and loaf whenever they can.
A)True
B)False Answer: True
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Chapter 2: Managing Diversity: Releasing Every Employees
Potential
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Personality is the central layer of diversity and represents a stable set of characteristics responsible for a person's identity.
A)True
B)False
Answer: True
Q2) Which of the following groups of people have traits such as workaholism, idealism, and work ethics?
A)Traditionalists
B)Baby boomers
C)Gen Xers
D)Millennials
E)Gen Ys
Answer: B
Q3) Flexible scheduling and job reassignments are examples of reasonable accommodation.
A)True
B)False
Answer: True
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Chapter 3: Organizational Culture, Socialization, and Mentoring
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) An organization's culture serves four functions: to promote each employee's individual identity, foster individual commitment, provide role models, and help members make sense of their career path.
A)True
B)False
Answer: False
Q2) In the _____ phase of the socialization process, people gather information from many sources before they join the organization.
A)change and acquisition
B)anticipatory socialization
C)adaptive
D)modification
E)encounter
Answer: B
Q3) Enacted values represent the values and norms that are internalized by employees.
A)True
B)False
Answer: False
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Chapter 4: International OB: Managing Across Cultures
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) High-context cultures tend to run on monochronic time.
A)True
B)False
Q2) Reentry shock is a potential trouble spot in foreign assignments.
A)True
B)False
Q3) Culture is primarily taught through formal teaching.
A)True
B)False
Q4) People from _____ cultures tend to place greater emphasis on community goals and subordinate their own wishes and goals.
A)monochronic
B)relativist
C)low-context
D)heterogeneous
E)collectivist
Q5) Culture has prescriptive elements and not descriptive elements.
A)True
B)False
Q6) Briefly describe the nine cultural dimensions from the GLOBE project.
Page 6
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Chapter 5: Key Individual Differences and the Road to Success
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Among the Big Five personality dimensions, _____ had the strongest positive correlation with job performance.
A)extraversion
B)agreeableness
C)conscientiousness
D)emotional stability
E)openness to experience
Q2) Educators have widely critiqued Gardner's concept of multiple intelligences.
A)True
B)False
Q3) Extraversion and conscientiousness are the most stable of the Big Five personality types.
A)True
B)False
Q4) The average intelligence among those in developed countries has remained stable over the past 70 years.
A)True
B)False
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Q5) What is a proactive personality? How does having a proactive personality relate to resiliency?
Chapter 6: Values, Attitudes, Job Satisfaction, and
Counter-Productive Work Behaviors
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Types of behavior that harm employees and the organization as a whole are called
A)instrumental work behaviors
B)counterproductive work behaviors
C)affective commitment behaviors
D)collectivistic work behaviors
E)normative commitment behaviors
Q2) Cognitive dissonance represents the psychological discomfort a person experiences when his or her attitudes or beliefs are incompatible with his or her behavior.
A)True
B)False
Q3) Explain the five causes of job satisfaction.
Q4) Continuance commitment would be high if an individual has no job alternatives.
A)True
B)False
Q5) Job involvement is the extent to which an individual is immersed in his or her present job.
A)True
B)False
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Chapter 7: Social Perception and Attributions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) A stereotype is a set of beliefs about the characteristics or attributes of a group.
A)True
B)False
Q2) Susan believes that Mr. Ryan, who supervises her employees, definitely has room for improvement in the way he communicates with the employees. However, she feels uncomfortable saying anything bad about anybody, so she rates Mr. Ryan's performance higher than his performance actually deserves. Which type of perceptual error is Susan communicating?
A)Halo
B)Leniency
C)Central tendency
D)Recency effects
E)Contrast effects
Q3) The essence of the Pygmalion effect is that people's past experiences determine their behavior and performance.
A)True
B)False
Q4) Describe the process by which stereotypes are formed and maintained.
Q5) Explain the practical applications of the attribution models in the workplace.
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Chapter 8: Foundations of Motivation
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following is true regarding hygiene factors?
A)They are motivational.
B)They are associated with the work context or environment.
C)They are associated with achievement and recognition.
D)They cause a person to move from a state of no satisfaction to satisfaction.
E)They are relatively more important than motivators.
Q2) Distributive justice reflects the perceived fairness of how resources and rewards are distributed.
A)True
B)False
Q3) Process theories of motivation focus on identifying instincts, needs, and job satisfaction that influence motivation.
A)True
B)False
Q4) Content theories explain how motivation is influenced by the dynamic interaction between an individual and the environment in which he or she works.
A)True
B)False
Q5) Compare the need theories of Maslow, Alderfer, and McClelland.
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Chapter 9: Improving Job Performance With Goals,
Feedback, Rewards, and Positive Reinforcement
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Papa Bill's, a local pizza chain, instituted a new compensation policy to increase the on-time delivery of its pizzas. Drivers were paid an extra $1.00 for each on-time delivery, payable on the next pay period. However, a review of the policy showed that traffic tickets for reckless driving among delivery drivers had increased by 50% since the new policy was introduced. Which of the following best explains why this reward system did not perform as expected?
A)The organization was unintentionally rewarding counterproductive behavior.
B)Employees viewed the $1.00 incentive as an entitlement.
C)The delay was too long between the performance and the reward.
D)The organization placed too much emphasis on monetary rewards.
E)The reward lacked an "appreciation effect."
Q2) The _____ criterion for reward distribution focuses on tenure or level in the organizational hierarchy.
A)performance: results
B)performance: traits
C)performance: actions and behaviors
D)nonperformance considerations
E)customary considerations
Q3) Discuss the general steps to follow when implementing a goal-setting program.
Page 11
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Chapter 10: Group Dynamics
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following is an example of an individual function of a formal group?
A)Give individuals an opportunity to test and share their perceptions of social reality
B)Provide a problem-solving mechanism for complex problems
C)Generate new or creative ideas and solutions
D)Accomplish complex, interdependent tasks
E)Implement complex decisions
Q2) An organizational function of formal groups is to coordinate interdepartmental efforts.
A)True
B)False
Q3) Fair and just employee computer monitoring can be done to prevent cyberloafing.
A)True
B)False
Q4) A social networking site is a web site that provides a virtual community for people interested in a particular subject or just to "hang out" together.
A)True
B)False
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Page 12
Chapter 11: Developing and Leading Effective Teams
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Describe the attributes of high-performance teams.
Q2) Which of the following steps can managers take to enhance socio-emotional cohesiveness?
A)Regularly update and clarify the group's goals.
B)Give every member a vital "piece of the action."
C)Encourage interaction and cooperation.
D)Channel each member's special talents toward the common goal.
E)Equitably reinforce every member's contributions.
Q3) Some of the typical outputs of _____ teams are retail sales and customer service.
A)project
B)advice
C)production
D)functional
E)action
Q4) What are self-managed teams? Explain managerial resistance in the context of self-managed teams.
Q5) Work cycles of production teams are typically repeated or continuous in nature. A)True
B)False
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Chapter 12: Individual and Group Decision Making
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Contrast the rational and the normative models of decision making. What are the assumptions of each?
Q2) Which of the following is true about intuition?
A)An automated response represents a judgment that is based on a subconscious integration of information stored in memory.
B)People relying on automated experiences make choices that based on explicit knowledge.
C)A holistic hunch represents a choice that is based on a familiar situation and a partially subconscious application of previously learned information related to that situation.
D)People using a holistic hunch may not be able to explain why they want to make a certain decision, except that the choice "feels right."
E)Holistic hunches are decisions made based on previous familiar incidents.
Q3) While applying the nominal group technique, after understanding the problem, individuals silently generate ideas in writing.
A)True
B)False
Q4) Describe the stages of creativity.
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14
Chapter 13: Managing Conflict and Negotiating
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Workplace incivility can lead to personality conflict.
A)True
B)False
Q2) _____ conflict is defined as conflict that raises different opinions regardless of the personal feelings of the managers.
A)Personality
B)Programmed
C)Cross-functional
D)Integrative
E)Distributive
Q3) In the _____ style of handling conflict, the interested parties cooperatively identify the problem, generate and weigh alternatives, and select a solution.
A)integrating
B)obliging
C)dominating
D)avoiding
E)compromising
Q4) Mention the changes associated with increased group cohesiveness.
Q5) Mention five antecedents of conflict. What are the desired outcomes of conflict?
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Chapter 14: Communicating in the Digital Age
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Martin's boss is an egotistical, arrogant man. Whenever Martin goes to him with new ideas, they are always rejected. Instead the boss implements strategies and plans that further his own self-interests. Which of the following barriers is affecting Martin's communication with his boss?
A)Process barrier
B)Personal barrier
C)Physical barrier
D)Semantic barrier
E)Conceptual barrier
Q2) The conduit model of communication takes into account the fact that miscommunication sometimes occurs during the transfer of information.
A)True
B)False
Q3) Compare and contrast the assertive, aggressive, and nonassertive styles of communication.
Q4) Vertical communication flows among co-workers and between different work units, and its main purpose is coordination.
A)True
B)False
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Chapter 15: Influence, Empowerment, and Politics
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Personal initiative:
A)is inconsistent with the organization's mission.
B)has a short-term focus.
C)takes a backseat when faced with barriers.
D)is initiated by someone else and is reactive.
E)is goal-directed and action-oriented.
Q2) _____ is defined as the process by which people attempt to control or manipulate the reactions of others to images of themselves or their ideas.
A)Impression management
B)Ingratiation
C)Networking
D)Organizational politics
E)Rational persuasion
Q3) Identify the nine generic influence tactics.
Q4) Personalized power is exhibited when managers focus more on:
A)helping the society.
B)satisfying their own needs.
C)the needs of their underlings.
D)adhering to the rules that others are expected to follow.
E)helping others.
17
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Chapter 16: Leadership
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Transformational leadership is more traitlike and less susceptible to managerial influence.
A)True
B)False
Q2) According to the path-goal theory, leaders should exhibit more than one leadership style.
A)True
B)False
Q3) Traits ultimately impact leadership effectiveness.
A)True
B)False
Q4) Transactional leaders engage in inspirational motivation, idealized influence, individualized consideration, and intellectual stimulation.
A)True
B)False
Q5) The transformational approach is the most popular perspective for studying leadership today.
A)True
B)False
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Chapter 17: Organizational Design, Effectiveness, and Innovation
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) The self-serving bias leads to the inflated perception that management is better than it actually is.
A)True
B)False
Q2) _____ is defined as the structures of accountability and responsibility used to develop and implement strategies, and the human resource practices and information and business processes that activate those structures.
A)Organizational chart
B)Organizational culture
C)Organizational psychology
D)Organizational assimilation
E)Organizational design
Q3) An organization chart reveals an organization's:
A)line and staff positions.
B)suppliers.
C)customers.
D)relationship with the environment.
E)economic efficiency criteria.
Q4) Compare and contrast closed and open systems.
Q5) Differentiate between mechanistic versus organic organizations.
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Chapter 18: Managing Change and Stress
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Resilience to change is a composite personal characteristic reflecting low self-esteem, pessimism, and an external locus of control.
A)True
B)False
Q2) Sexual harassment experiences and bullying represent _____ stressors
A)individual-level
B)extraorganizational
C)organizational
D)group-level
E)behavioral levels
Q3) According to the systems model of change, all organizational changes should be consistent with an organization's:
A)internal forces for change.
B)organizing arrangements.
C)target elements of change.
D)mission statement.
E)external forces for change.
Q4) Discuss the relationship between Lewin's change model and Kotter's eight steps for leading organizational change.
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