Management and Organizational Behavior
Mock Exam
Course Introduction
Management and Organizational Behavior explores the fundamental concepts and theories related to the effective management of organizations and the behavior of individuals and groups within a workplace setting. The course examines core management functions such as planning, organizing, leading, and controlling, alongside key organizational behavior topics like motivation, communication, group dynamics, leadership styles, decision-making, conflict resolution, and organizational culture. Students will analyze real-world scenarios, apply theoretical frameworks to practical cases, and develop skills necessary for effective management and fostering a productive organizational environment.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
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Sample Questions
Q1) The CEO of Flat World Knowledge believes:
A)the textbook industry is fine as it is.
B)textbook costs are not a major concern.
C)the traditional textbook industry model no longer makes sense.
D)that charging a high price for textbooks will lead to company growth.
Answer: C
Q2) Research indicates that all of the following characteristics produce healthy organizations EXCEPT
A)role clarity.
B)participative decision making.
C)information sharing.
D)limited feedback.
Answer: D
Q3) Meta-analysis shows that the relationship between job satisfaction and job performance is moderately strong.
A)True
B)False
Answer: True
Q4) ______________ is the strength of a relationship between two variables.
Answer: Correlation
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Chapter 2: Managing Demographic and Cultural Diversity
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Sample Questions
Q1) Discrimination charges filed against employers based on disabilities cover which of the following impairments?
A)cancer
B)hearing impairments
C)manic-depressive disorder
D)all of the above
Answer: D
Q2) Research indicates that groups with faultlines exhibit which of the following characteristics?
A)teams with faultlines make more effective decisions.
B)teams with faultlines are more creative.
C)teams with strong faultlines have the potential to perform well if they can establish certain norms.
D)all diverse teams exhibit faultlines.
Answer: C
Q3) Research suggests that age diversity in a work team can lead to higher performance.
A)True
B)False
Answer: True
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Family security is a terminal value.
A)True
B)False
Answer: True
Q2) Self-esteem is
A)the belief that one can perform a specific task successfully.
B)the degree to which a person has overall positive feelings about him or herself.
C)the degree to which people feel accountable for their own behaviors.
D)the inclination to change the status quo.
Answer: B
Q3) Important __________ affect the decisions people make,how they perceive their environment and their behavior.
Answer: values
Q4) Mary said,"I am quite confident in the plan I developed,as I worked quite diligently on it and I have implemented similar programs in similar settings." Mary seems to have high self-efficacy.
A)True
B)False
Answer: True
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Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) Which of the following is an issue to keep in mind with regard to maintaining an ethical environment in the firm?
A)Monitoring employee online activity is a good way of creating an ethical climate.
B)Use of video cameras in the workplace will make employees feel the firm cares about ethics.
C)High levels of employee monitoring increases citizenship behaviors.
D)Monitoring employees may increase ethical compliance but may create a culture of mistrust.
Q2) Research on turnover indicates which of the following statements is FALSE?
A)Unhappy employees are more likely to leave than those who are satisfied with the organization.
B)Poor work attitudes cause intentions to leave,which often causes actually leaving the company.
C)All turnover is bad for an organization.
D)Agreeable and conscientious people are less likely to quit their jobs.
Q3) Jobs with high complexity need to have employees with high ___________.
Q4) With regard to age,________ employees are less likely to be absent from work.
Q5) Briefly describe how stress can be related to high levels of satisfaction.
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Chapter 5: Theories of Motivation
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Sample Questions
Q1) Using the extinction approach to get a coworker to quit using inappropriate jokes during his conversations means you ignore the jokes instead of laughing at them.
A)True
B)False
Q2) Social needs is to Maslow,as _______________ is to Alderfer.
Q3) How would a fixed ratio schedule and a variable ratio schedule be used in a workplace?
Q4) Reinforcement theory is based on behavioral and operant conditioning.
A)True
B)False
Q5) Extinction is increasing the frequency of desirable behaviors. A)True B)False
Q6) A high need for power is always a destructive element in the workplace. A)True B)False
Q7) Give an example of how motivation is culturally bound.
Q8) Name two ways in which managers can influence employees' valence perceptions.
Q9) Compare and contrast Maslow's hierarchy of needs to Alderfer's ERG theory.
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Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) Job enlargement involves moving employees from job to job at different intervals.
A)True
B)False
Q2) If a manager does not want to have a confrontation with an employee or wants to avoid hurting that employee's chances of getting a bonus,he may give the employee a rating higher than warranted.This bias in performance appraisal is called
Q3) What is the difference between felt empowerment and structural empowerment?
Q4) An organizational behavior instructor who develops a unique teamwork project for use in her classroom will have high ______________ with the project.
Q5) All of the following are reasons why Xerox is so effective at motivating its employees EXCEPT:
A)the company's success.
B)the firm has a centralized structure that retains decision making at upper levels in the organization.
C)the belief that employees should feel interested in the work they do.
D)the family atmosphere in the large company.
Q6) Name two types of individual incentives and describe each.
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Chapter 7: Managing Stress and Emotions
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Sample Questions
Q1) Which of the following statements about negative emotions is INCORRECT?
A)Negative emotions like anger can result from an event such as not having your opinions heard by your supervisor.
B)Employees who manage their negative emotions are involved in fewer conflicts than employees who do not.
C)Negative emotions that are not managed can become the norm in a workplace.
D)Negative emotions are always destructive in the workplace.
Q2) The outcomes of stress are only psychological in their orientation.
A)True
B)False
Q3) Fight or flight responses include all of the following physical aspects but
A)wide-eye focus.
B)digestion interruption.
C)decreased heart rate.
D)shallow breathing.
It is finals week at State University and Agnes has five finals in three days.What phase of the stress process is she experiencing in each of the scenarios below?
Q4) Name two workplace stressors and give an example of each.
Q5) Name two organizational approaches to managing stress.
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Chapter 8: Communication
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Sample Questions
Q1) Recent surveys indicate that managers spend a majority of their time communicating with what group?
A)those external to the organization
B)superiors
C)subordinates
D)others that are internal to the firm (e.g.,those in other departments).
Q2) In the sentence,"I did not tell the teacher you were cheating," if the word "I" was emphasized by the tone of your voice,what are you implying?
A)Someone else told the teacher you were cheating.
B)I was talking about someone else.
C)I told the teacher you were cheating.
D)I may have implied it.
Q3) Communication flows upward,downward,and laterally in an organization,but it is not possible for communication to flow diagonally.
A)True
B)False
Q4) The behavior where we are not really listening but preparing our response is called
Q5) Communication media include spoken words,written words,or signs.
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Chapter 9: Managing Groups and Teams
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Sample Questions
Q1) A _________ ____________ is a temporary team that is created to address a specific problem or issue until it is resolved.
Q2) The meaning of teamwork differs across cultures.
A)True
B)False
Q3) Maria strongly disliked working in groups in college because she always felt there was someone who did not "pull his weight." However,now that she is a manager,she must organize teams in her firm.Which of the following is NOT a tip to prevent social loafing she has received from other managers in her company?
A)Design and communicate to all group members how they will be evaluated.
B)Assign engaging,challenging and rewarding tasks to group members.
C)Choose a larger number of employees for each team.
D)Define each individual's tasks in front of the group.
Q4) __________ is a group pressure phenomenon that increases the risk of the group's making flawed decisions by allowing reductions in mental efficiency,reality testing and moral judgment.
Q5) Briefly discuss the punctuated equilibrium model.
Q6) List and describe three factors which affect group cohesion.
Q7) Shared expectations of how things operate with a group or team are _________.
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Chapter 10: Conflict and Negotiations
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Sample Questions
Q1) The social issues of _________ and ____ derailed the PointCast deal and are among the most difficult aspects of negotiating mergers today.
Q2) If there is conflict between two members of a team and the underlying reason for the conflict is personality differences,what is a viable way of managing the organizational conflict?
A)Change the structure of the organization.
B)Focus attention on a common enemy of the two clashing team members.
C)Take a majority vote on which individual is causing more issues on the team.
D)Change the composition of the team by separating the individuals at odds.
Q3) Which of the following is the first phase of the negotiation process?
A)investigation
B)presentation
C)determining BATNA
D)bargaining
Q4) Commonly,the conflict resolution process of _________ follows that of ___________ but research indicates that the process of _____________ followed by ____________ actually leads to more voluntary agreements between the parties.
Q5) Name the three types of conflict and briefly describe each.
Q6) List the steps in the negotiation process.
Page 12
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Chapter 11: Making Decisions
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Sample Questions
Q1) Group decisions regularly outperform the decision of the group's best member.
A)True
B)False
Q2) The bounded rationality decision-making model
A)describes a series of steps that decision makers should consider if their goal is to maximize their outcome and make the best choice.
B)recognizes the limitations of decision making processes by having individuals knowingly limit their options to a manageable set and choose the best alternative without conducting an exhaustive search of alternatives.
C)refers to arriving at decisions without conscious reasoning,arguing that experts make decisions by scanning the environment for cues to recognize patterns.
D)refers to arriving at decisions after first gathering information about the problem and then setting the problem consciously aside until an insightful solution to the problem arises.
Q3) In assessing the level of creativity in the decision-making process,______ is the number of ideas a person is able to generate.
Q4) Give an example of a strategic decision and indicate who usually makes it.
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) Laissez-faire leaders create high levels of ambiguity about job expectations for their employees and thus lower employee satisfaction.
A)True
B)False
Q2) If jobs are boring and repetitive or tasks are stressful,the ________ style of leadership is most effective.
A)supportive
B)achievement oriented
C)directive
D)participative
Q3) Bob meets with his subordinates on a regular basis to share concerns and information with the group.He takes their feedback but makes decisions on his own.According to the leadership decision tree,Bob has a(n)_____________ decision-making style.
A)laissez-faire
B)consultative
C)group
D)autocratic
Q4) Under what conditions would a task-oriented manager be most successful?
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Chapter 13: Power and Politics
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Sample Questions
Q1) The organizational behavior course has a project as a key requirement in the course.As part of the course's evaluation,students must indicate which group member is the most valuable to the group.The designated individual will receive bonus points.Nick is the only one in his course project group who can create effective PowerPoint presentations.As the group's presentation must feature a visual aid,Nick is very confident he will be chosen as the most valuable group member.Elizabeth just arrived at the group meeting with ideas for depicting colorful poster boards with the same information.The group was very enthusiastic about her novel ideas.This scenario demonstrates the impact ___________ has on the level of power one has.
A)importance
B)dependency
C)scarcity
D)substitutability
Q2) To determine how dependent you are on someone you need to assess three key factors- ___________,____________,and ____________.
Q3) Present a scenario when someone attempted to influence you to do something.Indicate what influence tactics or tactics they used to get you to do what they wanted.
Q4) What is the relationship between dependency and power?
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) The ________ ____ is used in Japan to build consensus by having proposals signed at lower levels and passed along to higher level management.
Q2) Which of the following is NOT a stage of Lewin's model of planned change?
A)refreeze
B)unfreeze
C)assess
D)change
Q3) The new CEO of XYZ Corporation has developed a plan that will call for the restructuring of the organization from a functional structure to a matrix one.In his meeting with his subordinates,manager Ervin says,"This will be great.You will still work for this area and me,but you will have variety in that you will also all be reporting to a second manager for various projects to which you will be assigned.This new structure will only help grow this company." This is what kind of a reaction to change?
A)compliance
B)enthusiastic support
C)active resistance
D)passive resistance
Q4) What is a matrix organization?
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Chapter 15: Organizational Culture
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Sample Questions
Q1) Which of the following statements regarding the creation and maintenance of culture is INCORRECT?
A)One reason for the difficulty encountered in trying to change a firm's culture is the early shaping of culture based on the founder's vision.
B)If a leader motivates by rewarding for performance,an outcome-oriented culture can develop.
C)The attraction-selection-attrition process is a self-protective mechanism by which a firm maintains a level of homogeneity regarding the values of organization members.
D)Computer-based orientation programs are more cost efficient and are more effective at conveying corporate culture than classroom-based programs.
Q2) Emphasis on precision and paying attention to details characterize a ______ _________ culture.
Q3) You are applying for a job at a variety of different companies.How will you determine whether you will be a good fit at those firms?
Q4) A statement of purpose describing who the company is and what it does is a
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