Management and Organizational Behavior
Final Test Solutions
Course Introduction
This course explores the fundamental principles of management and the dynamics of organizational behavior within contemporary businesses. Students will examine the roles and responsibilities of managers, leadership styles, motivation theories, group dynamics, decision-making processes, communication strategies, and organizational culture. Emphasis is placed on understanding how individual and group behaviors impact organizational effectiveness and how managers can foster a positive work environment through effective leadership and team-building techniques. Through case studies, interactive discussions, and practical exercises, students will develop the skills necessary to analyze and address behavioral challenges in various organizational settings.
Recommended Textbook
Management Fundamentals Concepts Applications and Skill Development 7th Edition by Robert
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15 Chapters
1576 Verified Questions
1576 Flashcards
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Chapter 1: Management and Its History
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Anna Mia is excited about studying the behavioral science approach in her Principles of Management class.She feels well prepared to study this approach because she has already taken classes in ________, __________, and __________.
A)sociology; economics; management science.
B)economics; philosophy; research
C)economics; psychology; sociology
D)psychology; sociotechnical theory; economics
Answer: C
Q2) The integrative perspective is composed of sociotechnical theory, __________, and _________.
A)behavioral theory; systems theory
B)systems theory; contingency theory
C)behavioral theory; contingency theory
D)contingency theory; classical theory
Answer: B
Q3) The allocation of resources is a controlling function.
A)True
B)False
Answer: False
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Page 3
Chapter 2: The Environment: Culture, Ethics, and Social Responsibility
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) A statement on Ben & Jerry's website says: "Through our business, partnerships and advocacy, we will seek ways to organize, educate and mobilize citizens at the grassroots level in support of peace-building efforts, and to celebrate peace-building efforts around the world." Based on this, it would be most appropriate to categorize the company as one that operates at the ethical level of corporate social responsibility.
A)True
B)False
Answer: False
Q2) The first level of moral development is the preconventional level.
A)True
B)False
Answer: True
Q3) Organizations with many employees who do not behave as expected have _____ cultures.
A)chaotic
B)strong
C)learning
D)weak
Answer: D
Page 4
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Chapter 3: Managing Diversity in a Global Environment
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Compare and contrast the relative expense of older employees to organizations.In what ways are they potentially more expensive? In what ways are they potentially less expensive?
Answer: Older employees are more expensive the longer they stay because the company pays for salaries, pension plans, and vacation time.Older employees are less expensive because they have more company knowledge; show better judgement; care more about the quality of their work; are less likely to quit, show up late, or be absent; have fewer on-the-job injuries; and cost less in terms of health care than younger workers with school-aged children.
Q2) Which of the following replaced the General Agreement on Tariffs and Trade (GATT)?
A)CAFTA-DR
B)NAFTA
C)WTO
D)UNASUR
Answer: C
Q3) A domestic business conducts business in more than one country.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Creative Problem Solving and Decision Making
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Maximizing is best when ____________.
A)the decision is programmed
B)information is unavailable
C)the decision is significant
D)the decision must be made quickly
Q2) You called a group decision-making meeting with your team today to get their help in deciding how best to compete with two new competitors that recently opened nearby.The meeting has run over two hours already, and you're starting to get worried about all the work that's being left undone in the meantime.You've also noticed that one of your newest managers, Patel, agrees with everything one of your most senior managers, Rosa, says, even though he sometimes seems a little reluctant to do so.Patel's behavior is an example of __________.
A)groupthink
B)domination and goal displacement
C)social loafing
D)conformity
Q3) In countries that are less time conscious, decision styles are more reflexive.
A)True
B)False
Q4) Explain the relationship among objectives, problem solving, and decision making.
Page 6
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Chapter 5: Strategic and Operational Planning
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) A situation analysis ________.
A)determines an organization's internal environmental strengths and weaknesses and external environmental opportunities and threats
B)focuses on those features in a company's environment that most directly affect its options and opportunities
C)describes how strategic planning is different from operational planning
D)is a plan for pursuing a mission and achieving objectives
Q2) Analyzers commonly match their rivals' prospecting actions through the use of
A)monitoring
B)intuition
C)benchmarking
D)big data
Q3) A __________ is what a firm does well.
A)critical success factor
B)resource opportunity
C)core competency
D)competitive advantage
Q4) What is operational planning?
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Chapter 6: Managing Change, Innovation, and Entrepreneurship
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Sally was recently assigned to an important advertising campaign for WonderCorp's new project.She is usually the leader of cash operations and has not done any major advertising since she graduated three years ago.Sally is scared she might ruin the advertisement and create a bad name for the company.What is Sally's reason for resisting change?
A)Learning anxiety
B)Self-interest
C)Fear of loss
D)Uncertainty
Q2) Amanda has worked for Parks City Library for over ten years and has grown to love her job and her coworkers.Recently, there has been talk among the library workers that half of the existing workers will be transferred to the new library on the other side of town.Amanda is worried that Macy, her fellow worker of five years, will be one of the staff members moving to the new library.She hopes that both she and Macy will stay at the same library.What is Amanda's reason for resisting change?
A)Learning anxiety
B)Self-interest
C)Fear of loss
D)Uncertainty
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Chapter 7: Organizing and Delegating Work
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) Organic organizations __________.
A)are flexible
B)focus on following procedures and rules
C)have specialized jobs
D)have top-level managers making decisions
Q2) Essentially every multinational corporation (MNC) has to be designed with some type of __________ departmentalization.
A)customer
B)territory
C)product/service
D)matrix
Q3) Arjun ensures that all of the departments and employees under him work together to accomplish strategic and operational objectives.As a manager, Arjun focuses on integration of department activities.Which concept is Arjun utilizing?
A)Coordination
B)Authority
C)Differentiation
D)Flexibility
Q4) What are the three priority-determination questions?
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Chapter 8: Managing Team Work
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Samuel is a manager at XYZ companies.He and the other managers expect their employees to fulfill the requirements of their position.Samuel and the other managers are expecting employees to do what type of role?
A)Job role
B)Task role
C)Self-interest role
D)Maintenance role
Q2) What stage of development is characterized by a low development level?
A)Forming
B)Storming
C)Termination
D)Norming
Q3) What are the three major roles played in groups?
A)Task roles, job roles, and leadership roles
B)Job roles, maintenance roles, and self-interest roles
C)Task roles, maintenance roles, and self-interest roles
D)Job roles, maintenance roles, and leadership roles
Q4) All teams are groups, but not all groups are teams.
A)True
B)False
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Chapter 9: Human Resources Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Research suggests that a company's reputation has little to no impact on its ability to attract and retain employees.
A)True
B)False
Q2) The hardest employees to retain are __________.
A)Generation X
B)Millennials
C)Baby Boomers
D)Traditionalist
Q3) Human resources management cannot be outsourced.
A)True
B)False
Q4) More than 70% of American women have reported personally experiencing gender discrimination in the workplace.
A)True
B)False
Q5) The performance appraisal process should take place only once or twice a year.
A)True
B)False
Q6) List the steps in preparing for a developmental performance appraisal interview.
Page 11
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Chapter 10: Organizational Behavior: Power, Politics, Conflict, and Stress
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Explain the perception process and identify the two factors that influence it.
Q2) Which conflict management style assertively attempts to resolve conflict by working together with the other person to find an acceptable solution to all parties?
A)Accommodating
B)Negotiating
C)Forcing
D)Collaborating
Q3) The Myers-Briggs Type Indicator model of personality identifies your personality
A)preferences
B)tendencies
C)patterns
D)continuum
Q4) Recent research found that 7 hours of sleep a night is the best amount of sleep to function the next day.
A)True
B)False
Q5) Discuss how an individual's personality develops.
Q6) List and define the five conflict management styles.
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Chapter 11: Motivating for High Performance
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Avoidance reinforcement can also be called?
A)Nonrepetitive reinforcement
B)Coercive reinforcement
C)Negative reinforcement
D)Positive reinforcement
Q2) Which of the following is not one of the five needs in the hierarchy of needs theory of motivation?
A)Social needs
B)Safety needs
C)Intrinsic needs
D)Esteem needs
Q3) ___________________ propose that the consequences of their behavior will motivate employees to behave in predetermined ways.
A)Process motivation theories
B)Content motivation theories
C)Reinforcement theories
D)Internal motivation theories
Q4) Discuss the major similarities and differences among the four content motivation theories.
Q5) Explain the four types of reinforcement.
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Chapter 12: Leading With Influence
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) State the differences among trait, behavioral, and situational leadership theorists.
Q2) Which of the leadership styles defined by the leadership continuum model is described as "leader makes a decision and sells it to employees to convince them that it's a good idea"?
A)Style 2
B)Style 4
C)Style 5
D)Style 6
Q3) Four-dimensional leadership styles are four possible leadership styles that are based on the dimensions of job structure, leader power, employee maturity, and employee consideration.
A)True
B)False
Q4) Leader-Member Exchange theory is based on __________ relationships between leaders and their followers.
A)transformational exchange
B)power exchange
C)formal exchange
D)social exchange
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Chapter 13: Communication and Information Technology
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and said she was "dead chuffed" to have been chosen to work on the new system.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.In reality, Molly is very pleased to be involved.Which part of the communication process went amiss?
A)Stage 1
B)Stage 2
C)Stage 3
D)Stage 4
Q2) One of the major disadvantages of oral communications is that __________.
A)it discourages feedback
B)it is usually harder than written communications
C)it is usually slower than written communications
D)it leaves no record of what was communicated
Q3) An appropriate reflecting response is ___________________
A)"What am I doing that annoys you?
B)"My checking up on you annoys you?"
C)"You think I am annoying?
D)"Why wouldn't I check on you?"
Q4) List and describe the five steps of the message-sending process.
Page 15
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Chapter 14: Managing Control Systems, Finances, and People
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) All of the following are major activities of management by walking around (MBWA), except __________.
A)teaching
B)doing
C)listening
D)facilitating
Q2) Johann, an accounting department manager, notices that one of his employees tends to show anger management issues when faced with a deadline.Which management method should Johann use in this situation?
A)Coaching
B)Counseling
C)Disciplining
D)Confronting
Q3) Service industries should focus primarily on preliminary and ______________ control.
A)damage
B)concurrent
C)feedforward
D)rework
Q4) Which type of budget is generally considered the most important and why?
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Chapter 15: Operations, Quality, and Productivity
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) __________ certifies firms that meet set quality standards.
A)SAI
B)ASQ
C)ISO
D)ANSI
Q2) _________ is a performance measure relating outputs to inputs.
A)Quality
B)Productivity
C)Value
D)Labor cost
Q3) "Quality is a virtue of design" means that if products are well designed, all of the following will be true, except _________.
A)there will be fewer operations problems
B)the product will be easier to sell
C)the design process will be shorter
D)servicing the product will be less costly
Q4) List and describe the three project scheduling tools.
Q5) It is possible to increase production but decrease productivity.
A)True
B)False
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