Management and Organizational Behavior Exam Review
Course Introduction
This course explores the fundamental principles of management and the dynamics of organizational behavior within contemporary workplaces. Students will examine core management functions such as planning, organizing, leading, and controlling, while also analyzing the psychological and sociological factors that influence individual and group behavior in organizations. Key topics include motivation, leadership, communication, decision-making, team dynamics, conflict resolution, organizational culture, and change management. The course combines theoretical perspectives with practical applications, equipping students with the skills to effectively manage people and processes in diverse organizational settings.
Recommended Textbook
Contemporary Organizational Behavior 1st Edition by Kimberly
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14 Chapters
357 Verified Questions
357 Flashcards
Source URL: https://quizplus.com/study-set/468
Page 2
D. Elsbach
Chapter 1: Introduction to Organizational Behavior
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8380
Sample Questions
Q1) You can apply your knowledge of organizational behavior when you are ________.
A) A CEO
B) A manager
C) A front line employee
D) All of the above
Answer: D
Q2) Which of the following is a positive organizational outcome?
A) Low turnover intention
B) Counterproductive work behavior
C) Incivility
D) Sabotage
Answer: A
Q3) A bakery is evaluating several new product ideas. They conducted focus groups and conducted individual participant interviews. What is the bakery's approach to researching their new products?
A) Interview method
B) Group evaluation method
C) Qualitative method
D) Quantitative method
Answer: C
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Chapter 2: Individual Characteristics
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which model would identify the groups of competencies needed for high performance by the employees at a sales firm?
A) Organization-wide competency model
B) Function-based competency model
C) Role-based competency model
D) Job-based competency model
Answer: A
Q2) Which of the following is not true of emotional intelligence (EQ)?
A) EQ remains consistent throughout one's lifetime
B) High EQ can predict high performance
C) EQ can be measured
D) Individuals have different levels of EQ
Answer: A
Q3) When are employers concerned with measuring competencies?
A) Before employees are hired
B) After employees are hired
C) Both A and B
D) None of the above
Answer: C
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Page 4
Chapter 3: Learning
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27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/8382
Sample Questions
Q1) Jim had a bad habit of arriving to work late. His boss Carlos, wanted Jim to arrive on time. Carlos decided to have Jim make up the time he missed by working late. When Jim arrived on time, he had 15 minutes added to his lunch hour. It didn't take long for Jim to begin arriving on time so that he could have extra time for lunch and not have to work late. Which of the following best explains what happened in this situation?
A) Jim learned that arriving late had consequences
B) Jim experienced action learning
C) Jim wanted a promotion
D) Carlos changed Jim's behavior through operant conditioning
Answer: D
Q2) Research has shown that intelligence accounts for about ________ of success in management and leadership positions.
A) 25%
B) 50%
C) 75%
D) 95%
Answer: A
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Page 5
Chapter 4: Perception
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) How quickly will someone you first encounter make multiple judgments about you?
A) Less than a second
B) One minute
C) Five minutes
D) It depends on the context
Q2) What are the dimensions of attribution?
A) Internal, external
B) Intrapersonal, interpersonal, intergroup, organizational
C) Individual, group, organizational
D) Credit, blame
Q3) What type of bias could occur if an HR manager hires the candidate who attended the same university they did?
A) Stereotyping
B) In-group favoritism
C) Halo effect
D) Horns effect
Q4) As a manager, could you use the self-fulfilling prophecy to improve your subordinate's performance? Why or why not?
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Chapter 5: Leadership
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8384
Sample Questions
Q1) All of the following are skills involved in transformational leadership except ________.
A) Effective communication
B) Legitimate power
C) Assuming personal risk
D) Innovating new methods
Q2) As a manager, you lead by example through demonstrating high performance. You set high performance expectations for your subordinates and support their progress toward reaching these goals with frequent feedback. What is your management style?
A) Team leader
B) Country club
C) Middle of the road
D) Authoritarian
Q3) The leadership grid results in five styles of leadership based on the levels of which leader concerns?
A) Motivation and ethics
B) Task and people
C) Charisma and ethics
D) Vision and motivation
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Page 7
Chapter 6: Motivation
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which tenet of Maslow's theory has been refuted by modern research?
A) Fulfilling lower order needs is required for the pursuit of higher order needs
B) Everyone is driven to achieve self-actualization
C) Once met, lower goals cease to motivate
D) Lower needs must be satisfied externally
Q2) Jason doesn't think it's fair that everyone gets the same annual raise as he does because he has been there longer and works harder. Jason is likely to perceive injustice on which of the four dimensions of justice?
A) Distributive justice
B) Procedural justice
C) Interpersonal justice
D) Informational justice
Q3) Which of the following is not one of the three primary factors organizations should consider when motivating employees?
A) Factors related to the job
B) Factors related to the environment
C) Factors related to employee social interactions
D) Factors internal to the individual
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Chapter 7: Persuasion, Influence, and Impression Management
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Which of the following is not a primary factor in an individual's choice to exert influence?
A) Nature of the influence target
B) Objectives one wants to achieve
C) Impression one wants to convey
D) One's ability to influence
Q2) What is one of the main ways social proof persuades you to go with the group?
A) Feeling of security from being part of larger group
B) Provides evidence that the group's choice will be personally beneficial for you
C) Mimic behavior of others because the majority is always right
D) Prior behavior should be repeated in group settings
Q3) What is the difference between "street smart" which is knowing something because you have done it and "book smart" which is knowing something because you have studied it.
A) Experience
B) Personal power
C) Authority
D) Intelligence
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Chapter 8: Decision Making
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8387
Sample Questions
Q1) You have to make a decision quickly and as best you can. What model best describes your process?
A) Naturalistic
B) Rational
C) Behavioral economics
D) Garbage can
Q2) Why do time constraints cause errors in decision making?
A) Your performance is being judged, placing far more pressure on you to quickly solve the problem successfully
B) Effective managers can quickly assess the situation and make a decision. Taking more time provides the impression that you aren't a good manager
C) Time constraints limit your ability to gather information
D) Time is money
Q3) What is a common element found in both bounded rationality and satisficing?
A) Time pressure for decision
B) You are forced to act without all information
C) Subjectivity and not objectivity is used in both
D) They should be considered last resorts of problem solving
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10
Chapter 9: Groups and Teams
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) If a team lead wants their group members to share ideas more freely and share in a sense that their teammates will follow through with their commitments, which interpersonal or maintenance norm should they develop within the team?
A) Task
B) Accountability
C) Creativity
D) Trust
Q2) What are the three major types of coaching?
A) Initial, ongoing, turnover
B) Process, behavioral, developmental
C) Storming, norming, performing
D) Positive, neutral, negative
Q3) Which effect predicts that you will make riskier or more conservative decisions in a group than you will on your own?
A) Polarization
B) Peer pressure
C) Groupthink
D) Majority rules
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11
Chapter 10: Conflict and Negotiation
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Amber has always been averse to conflict and tries to avoid becoming involved at all costs both at work and in her personal life. When friends or coworkers try to pull her into a conflict, she resists and withdrawals from the situation. She has considered whether this is the best conflict management strategy and she concluded that it has worked for her thus far and that if she continues to avoid conflicts, she can stay out of them and she won't have to deal with them. Examine Amber's conflict management strategy and justify your conclusion.
Q2) A graduate in his first professional job is attempting to climb the ladder quickly without consideration for others' perspectives or feelings. He won't tolerate anyone getting in his way. Based on this employee's attitude, what type of conflict style will he likely use in the workplace?
A) Competing
B) Collaborating
C) Compromising
D) Accommodating
Q3) Process conflict by definition affects the work process and results negatively. Does that mean that this type of conflict should be limited as much as possible in organizations? Explain and justify your answer.
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Chapter 11: Diversity and Communication
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8390
Sample Questions
Q1) Differences in communication can be present in all of the following situations except ________.
A) Selection interview
B) Work within a cohesive group
C) Performance appraisal
D) All of the above
Q2) Targeted messages are particularly important when trying to communicate to a
A) Coworker from a different generation
B) Struggling subordinate
C) Large and diverse group
D) Teammate with poor information literacy
Q3) Why might a group of employees interpret the same message from management differently?
A) They are from different generations
B) They range in age
C) They are different genders
D) All of the above
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13
Chapter 12: Culture
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8391
Sample Questions
Q1) What happens when a single subculture dominates in an organization?
A) Majority rules and members of that subculture assume leadership positions
B) The subculture becomes the new overall culture
C) Employees will adapt to the new dynamic
D) The organization's strategy will be influenced by that subculture
Q2) If you want to know what a culture is really like, what should you examine?
A) Behavioral artifacts
B) Physical artifacts
C) Espoused values
D) Basic assumptions
Q3) The competing values framework describes how organizations must choose between different cultural values along two dimensions. What are the two dimensions?
A) External and control
B) Flexibility and internal
C) Control and organizational focus
D) Dominant and secondary
Q4) As an expatriate getting ready for your first assignment, understanding as much as possible about the host country's culture is essential. Why? Provide at least two examples based on different cultural dimensions.
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Chapter 13: Change, Innovation, and Stress
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27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/8392
Sample Questions
Q1) ________ always requires ________ but creativity doesn't always result in innovation.
A) Creativity; innovation
B) Creativity; workplace expertise
C) Innovation; diffusion of innovation
D) Innovation; creativity
Q2) What is the step that some observers add to Lewin's three-step model?
A) Diagnosing change barriers at the individual and organizational level
B) Evaluating how well the change worked
C) Ensuring that the change continues
D) Evaluate and go back to step 1 if the change didn't work the first time
Q3) What drives appreciative inquiry?
A) Self-fulfillment
B) Internal forces
C) External forces
D) Creative process improvements
Q4) Provide an example that applies the steps of appreciative inquiry to yourself. First, explain what you seek to change and provide your rationale. For each of the four steps, explain what you will do and why.
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Chapter 14: Corporate Social Responsibility, Ethics, and Sustainability
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/8393
Sample Questions
Q1) Which is not a category of ethical discussion?
A) Philosophical
B) Applied
C) General
D) Normative
Q2) When your manager explains the company motivation for beginning CSR initiatives, she includes aspects from the business case approach and from the ethical mandate approach in her rationale. Is this possible?
A) No; the organization can't do both at the same time
B) No; one has to be the deciding factor
C) Yes; ultimately companies develop their rationale based on their values and their future in mind so they can incorporate aspects from both strategies into their reason for adopting these initiatives
D) Yes; the aspect of the two approaches are similar and neither approach may have driven their decision to engage in CSR. It just worked out that way
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