Management and Organizational Behavior Test Preparation
Course Introduction
Management and Organizational Behavior explores the fundamental principles of managing organizations and understanding human behavior within the workplace. This course examines key management functions such as planning, organizing, leading, and controlling, while also analyzing how motivation, group dynamics, communication, leadership styles, and organizational culture influence individual and group performance. Through real-world case studies, interactive discussions, and applied projects, students develop critical skills to effectively manage teams, drive organizational change, and foster a productive work environment.
Recommended Textbook
Management 9th Edition by Angelo Kinicki
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17 Chapters
1697 Verified Questions
1697 Flashcards
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Chapter 1: The Exceptional Manager: What You Do, How You
Do It
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/46599
Sample Questions
Q1) Management is defined as the pursuit of organizational goals
A) efficiently and effectively.
B) correctly and with synergy.
C) economically.
D) efficiently and in a detailed-oriented manner.
E) with passion and effectiveness.
Answer: A
Q2) The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.
A) servant
B) commonweal
C) for-profit
D) volunteer
E) mutual benefit
Answer: B
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Page 3
Chapter 2: Management Theory: Essential Background for the
Successful Manager
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) When faced with a business problem, Lauren, a young shoe store owner, discusses business problems with Kurt, the assistant manager and an employee for over 30 years. Lauren believes Kurt "has seen it all" and knows there are few really new ideas; plus the business has done many simple things, such as offering friendly service, to create and maintain a competitive edge. Lauren's management style is best described as A) evidence-based.
B) behavioral.
C) family style.
D) contingency.
E) bottom-up.
Answer: A
Q2) The systems viewpoint regards the various parts making up the whole system as A) microsystems.
B) macrosystems.
C) subsystems.
D) management collections.
E) organizational sets.
Answer: C
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/182051
Sample Questions
Q1) On an organization's board of directors, inside directors
A) are supposed to be elected from outside the organization and outside directors may be members of the firm.
B) must work for the company and outside directors are also members of the firm. C) may be members of the firm and outside directors are supposed to be elected from outside the firm.
D) are always retired executives and outside directors typically are employees.
E) must work for the organization and outside directors are paid members of the organization.
Answer: C
Q2) After the scandals at WorldCom, Tyco, Adelphia, and Enron, in which company employees lost millions of dollars and their nest eggs, U.S. companies showed less concern for corporate governance and more interest in the development of corporate social responsibility.
A)True
B)False
Answer: False
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5
Chapter 4: Global Management Managing Across Borders
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Michelle grew up helping her father work on cars in his auto repair shop and developed into an excellent auto technician. Because of stereotypes regarding women in this field, she is interested in finding a shop that minimizes gender discrimination and gender role inequalities. Michelle wants to work for a company that highly values gender egalitarianism.
A)True
B)False
Q2) ________ in a low-context culture.
A) E-mail is a very popular method of communicating B) Citizens prefer to meet face-to-face rather than electronically
C) Shared meanings are derived primarily from written and spoken words
D) Meanings are derived primarily from situational cues
E) Life moves at a very slow pace
Q3) David has been assigned to work in Japan next month. He does not have lot of time to prepare for the move. He knows that in the office English is spoken, but he wants to fit in socially as well. Describe a few things he can do in this short amount of time to prepare himself for this big transition.
Q4) Discuss the purpose of each of these organizations: The World Trade Organization, World Bank, and International Monetary Fund.
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Chapter 5: Planning: the Foundation of Successful Management
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) ________ are at the top of the organization and get more specific as they move toward ________.
A) Short-term goals; long-term goals.
B) Customer service goals; employees.
C) Financial goals; the shop floor.
D) Objectives and activities; upper-level management.
E) Cascading goals; individual employees.
Q2) During a management meeting, Lester, the CEO of Elite Office Equipment, reminded his management team of where the company wants to go as an organization: "Elite Office Equipment is the expert that customers should always call regarding all their office equipment needs because we strive to understand customer needs and provide the right answers for them." This statement is Top Office Equipment's
A) belief statement.
B) goals pact.
C) code of ethics.
D) management pledge.
E) vision statement.
Q3) Describe the four types of objectives used in MBO and give examples of each type.
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Fascinating Fez, a 125-year-old hat and cap manufacturer, markets very high-quality stylish headwear, many of which cost more than $1,000 each, to fashionistas globally, always maintaining its reputation of superior value in its narrow market. Fascinating Fez is using a cost-focus strategy.
A)True
B)False
Q2) Why is the feedback loop important?
A) It translates lower-level plans.
B) It determines the organization's long-term goals for the next one to five years.
C) It looks at what is working and what could be different to maximize efficiency.
D) It monitors progress so that corrective action can take place.
E) It describe how the company contributes to the world.
Q3) Hanson Steel sees the new trade tariffs as an organizational threat.
A)True
B)False
Q4) The Internet has fueled rivalries among all kinds of companies.
A)True
B)False
Page 8
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Chapter 7: Individual and Group Decision Making: How Managers Make
Things Happen
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/46605
Sample Questions
Q1) Otis, the manager of a camera store, believes that his store may be closed by corporate in the near future, so he cannot sleep well at night and he is dealing with severe anxiety and irritability, and he has been ill several times this month. Several times Otis has missed important details in his job, and he almost got in an automobile accident this morning. The district manager is coming today to do his bimonthly evaluation of Otis's store. Although Otis usually performs well, he is worried about this one. His district manager may be influenced by ________ bias.
A) availability
B) hindsight
C) framing
D) overconfidence
E) sunk-cost
Q2) This question has three parts. More companies are starting to invest in Big Data, but what does that mean? Define Big Data.
Describe how it is different from analytics and list three of its possible uses.
Q3) Describe how learning decision-making skills will help prepare you for a job interview.
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/182048
Sample Questions
Q1) Business Designs utilizes a structure that includes functional divisions, such as accounting and production, and a divisional chain of command, such as the home products and office divisions. For example, Janett, a salesperson, reported to both her sales manager and the office products manager when she first started working on the city of Springfield account. Business Designs has a
A) geographic-divisional structure.
B) matrix structure.
C) team-based approach.
D) modular structure.
E) hollow structure.
Q2) Making formal statements, engaging in rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to
A) write a strategic plan.
B) perform competitive analysis.
C) effect corporate change.
D) conduct formal market research.
E) follow legal requirements.
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Chapter 9: Human Resource Management: Getting the Right People
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/182049
Sample Questions
Q1) Hannah, an HR manager for Accurate Steel Cutters, had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents on the shop floor. In which step of the learning and development process is Hannah engaged?
A) evaluation
B) objectives
C) selection
D) implementation
E) assessment
Q2) According to the law, which of the following is considered an employment test?
A) only personality tests
B) only interviews and personality tests
C) small talk before and after the interview
D) only application forms
E) any procedure used in the employment selection decision process
Q3) Which three important concepts are covered by EEO laws? Briefly explain each.
Q4) Define internal and external recruiting, and give the advantages and disadvantages of each.
Q5) Define forced ranking. What are its benefits and drawbacks?
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Chapter 10: Organizational Change and Innovation: Lifelong Challenges
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) ________ change introduces a new practice to an organization but one that is not new to the industry.
A) Proactive
B) Adaptive
C) Innovative
D) Reactive
E) Radically innovative
Q2) Which of the following is NOT a leading reason that employees resist change?
A) individual predisposition toward change
B) lack of personal ethics
C) fear of failure
D) climate of mistrust
E) non-reinforcing reward systems
Q3) Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries. Provide an example of each.
Q4) Define and describe the three types of change and provide an example of each.
Q5) As you prepare yourself for change, which is ongoing, think of five self-affirmations you can use to remind yourself to remain open to change.
Q6) Describe how self-affirmations are used to enhance self-compassion.
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Chapter 11: Managing Individual Differences and Behaviour:
Supervising People As People
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/182093
Sample Questions
Q1) ________ is the process of interpreting and understanding one's environment.
A) Self-awareness
B) Self-management
C) Perception
D) Self-monitoring
E) Openness to experience
Q2) Organizational dimensions, the outer layer of the diversity wheel, include all of the following EXCEPT
A) management status.
B) union affiliation.
C) seniority.
D) work location.
E) ethnicity.
Q3) Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce
A) group behavior.
B) fundamental attribution.
C) cognitive dissonance.
D) causal attribution.
E) a self-serving bias.
Page 13
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Chapter 12: Motivating Employees: Achieving Superior
Performance in the Workplace
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) ________ is the extent to which a job allows an employee to make decisions about scheduling different tasks and deciding how to perform them.
A) Horizontal loading
B) Skill variety
C) Autonomy
D) Task significance
E) Task identity
Q2) McClelland's need for achievement corresponds most closely to
A) Maslow's self-actualization needs.
B) Herzberg's hygiene factors.
C) equity theory.
D) Deci and Ryan's self-determination theory.
E) expectancy theory.
Q3) Intrinsic motivation is not as long lasting as extrinsic motivation, and intrinsic motivation has a less positive impact on task performance.
A)True
B)False
Q4) Define the self-determination theory and explain the three innate needs that influence behavior and well-being.
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Roseanna asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of
A) groupthink.
B) devil's advocacy.
C) the dialectic method.
D) storming.
E) dysfunctional conflict.
Q2) Workplace performance is maximized when conflict
A) is at a moderate level.
B) is at a very low level.
C) is absent.
D) is at a high level.
E) occurs only at nonmanagerial levels.
Q3) In which of the following conditions should constructive conflict be stimulated?
A) Managers want to achieve work objectives.
B) The group seems to be afflicted with inertia and apathy.
C) The group is adapting to change.
D) Managers are in charge of self-managed teams.
E) There is a lot of internal competition.
Page 15
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) "Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?
A) leader-member relations
B) task structure
C) position power
D) charisma
E) influence
Q2) This question contains two parts; be sure to answer both. First, identify and define the five sources of power.
Second, imagine that the local branch of a national bank is located in your neighborhood, and you are the branch manager. You are having problems with the tellers who work the drive-through window; you are receiving complaints that they are very slow, and that they spend too much time talking to one another while long lines of cars build up. How might you wield each of the five types of power to solve the problem?
Q3) Female leaders tend to use transformational leadership more than male leaders do.
A)True
B)False
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Page 16
Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Active ________ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing.
A) empathizing
B) comprehension
C) hearing
D) listening
E) evaluation
Q2) Discuss general strategies that managers can use to streamline meetings.
Q3) A(n) ________ form of media allows receivers to observe multiple cues, such as body language and tone of voice, and allows senders to get feedback. Face-to-face communication is an example of this form of media.
A) encoded
B) dense
C) rich
D) informal
E) formal
Q4) Generally people retain about 75 percent of what they hear.
A)True
B)False
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Service firms are different from for-profit businesses in all of the following ways EXCEPT
A) They cannot hold inventory.
B) They develop personal relationships.
C) They offer services that are highly perishable.
D) They provide services on demand.
E) They require controls at many different points.
Q2) Throughout the last 60 years, the United States has had an interesting track record in regard to productivity. Recently productivity has been declining globally. Why?
A) Because benchmarks are not being set or are being set too low.
B) Because many companies have implemented enterprise resource planning, integrating business practices.
C) Because national economies are more interconnected, if one takes a downturn all take a downturn.
D) Because companies are more focused on engaging in self-development and organizational citizenship.
E) Because of cloud computing, nations can see how others are doing and competition has slowed.
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Chapter 17: Entrepreneurship
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) This question has two parts; be sure to answer both. First, list the nine characteristics that researchers find most important to successful entrepreneurs, providing a brief description of each. Then perform a self-analysis in which you rate yourself on each characteristic in terms of a business that you might like to start. (If you cannot think of a business idea, choose from one of the following: a landscaping service, a food delivery service, an elder care service-all of these options are open to you as a college student.) To save time, you may place your self-assessment immediately after your summary of each characteristic.
Q2) Accel, Greylock Partners, Sequoia Capital, Benchmark, and Andreessen Horowitz are all in the business of providing funds to new businesses in exchange for an ownership share in the company. These companies are all seeking a high return on their investment, and they tend to be drawn to technology and biotechnology companies. Accel, Greylock, Sequoia, Benchmark, and Andreessen are all
A) business incubators.
B) for-profit arms of the SBA.
C) commercial banking organizations.
D) C corporations.
E) venture capital firms.
Q3) List and explain at least four possible sources of funding for start-ups.
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