Management and Organizational Behavior
Exam Practice Tests
Course Introduction
This course explores the foundational principles of management and the dynamics of organizational behavior within contemporary workplaces. Students will examine key managerial functions such as planning, organizing, leading, and controlling while analyzing how individual and group behaviors impact organizational effectiveness. Topics include motivation, leadership, communication, decision-making, conflict resolution, organizational culture, and change management. Through case studies, interactive discussions, and real-world applications, students will develop skills to enhance team performance, adapt to complex environments, and lead organizations ethically and efficiently.
Recommended Textbook
Managing Human Resources
16th Edition by
Scott A. Snell
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16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312 Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) What change is initiated by management to take advantage of targeted opportunities?
A) proactive
B) intentional
C) reactive
D) negative
Answer: A
Q2) Women who are employed full-time today earn make about ____ of what men employed full-time make.
A) 50%
B) 2/3's
C) 80%
D) 100%
Answer: C
Q3) Which of the following is NOT a general responsibility of the HR manager?
A) Employee supervision
B) Strategic advice and counsel
C) Policy formulation and implementation
D) Employee advocacy
Answer: A
Page 3
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Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/26125
Sample Questions
Q1) The strategic vision of a company:
A) is the systematic monitoring of external opportunities
B) is the basic purpose of the organization
C) are the strong enduring beliefs used by the company to make decisions
D) provides a perspective on where the company is headed
Answer: D
Q2) Systems:
A) lay out the route that the organization will take in the future.
B) is the framework in which activities of employees are coordinated.
C) are formal and informal procedures that govern every day activity.
D) act as guiding parameters for strategic planning.
Answer: C
Q3) Human Resource Planning (HRP)is the conducting of recruitment and selection methods according to a strategic plan.
A)True
B)False
Answer: False
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Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/26126
Sample Questions
Q1) Giving preference to members of protected classes to the extent that unprotected individuals believe they are suffering is known as:
A) sexual harassment
B) retaliation
C) affirmative action
D) reverse discrimination
Answer: D
Q2) Training in and knowledge of EEO legislation are essential for managers and supervisors because organizations can be held accountable and legally responsible for their managers' decisions.
A)True
B)False
Answer: True
Q3) "Reasonable accommodation" for a disability may include reassignment to a another,vacant position.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis and Job Design
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26127
Sample Questions
Q1) Under which method of analyzing jobs would you videotape jobs for later study?
A) interviews.
B) questionnaires
C) observation.
D) diaries.
Q2) A job specification is:
A) a group of related activities and duties.
B) the different duties and responsibilities performed by one employee.
C) a statement of the knowledge,skills,and abilities required to perform work.
D) a statement of the tasks,duties and responsibilities associated with work.
Q3) When an employee works eighty hours over nine days and takes one day off every other week,the employee's work schedule is known as:
A) a compressed workweek.
B) a shorter workweek.
C) flextime.
D) job compression.
Q4) Job descriptions,job specifications,and even job evaluation can now be downloaded quickly from O*NET.
A)True
B)False
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/26128
Sample Questions
Q1) Advertising job openings on websites and in newspapers and trade journals is a common way to attract candidates.
A)True
B)False
Q2) If career development is to succeed,it must receive the complete support of top management.
A)True
B)False
Q3) Most American clothing makers have outsourced or offshored work because the quality of the items produced is much greater when manufactured outside the United States.
A)True
B)False
Q4) Internal barriers to career development include:
A) long term focus
B) multiple career pathways within the company
C) rigid job specifications
D) clear succession plans
Q5) Recommend some guidelines to an employee seeking a mentor?
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Chapter 6: Employee Selection
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26129
Sample Questions
Q1) The extent to which validity coefficients can be generalized across situations is called:
A) content validity
B) validity generalization
C) cross-validation
D) predictive validity
Q2) A pre-employment test is a subjective measure of behavior.
A)True
B)False
Q3) The purposes served by application forms include all of the following except:
A) eliminating the need for interviews.
B) determining if the applicant meets the minimum requirements.
C) providing the basis for interview questions.
D) offering sources for reference checks.
Q4) The type of validity assumed to exist when a selection instrument adequately samples the knowledge and skills needed to perform a particular job is:
A) criterion-related validity.
B) content validity.
C) construct validity.
D) concurrent validity.
Page 8
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Chapter 7: Training and Development
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Trainees should not practice their job tasks until after the training program is complete.
A)True
B)False
Q2) An analysis of the sets of skills and knowledge needed for decision-oriented and knowledge-intensive jobs is referred to as:
A) task analysis
B) needs assessment
C) competency assessment
D) job analysis
Q3) One of the common drawbacks of on-the-job training (OJT)is the poor training skills of managers.
A)True
B)False
Q4) By far the greatest proportion of training is spent on rank and file employees and their supervisors.
A)True
B)False
Q5) Why is ethics training becoming more prevalent in companies?
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/26131
Sample Questions
Q1) Subordinate appraisals are useful for ratings on dimensions such as leadership,coordination of team efforts,and interest in subordinates.
A)True
B)False
Q2) Criterion deficiency occurs when performance standards focus on a single criterion to the exclusion of other important but less quantifiable performance dimensions.
A)True
B)False
Q3) If a manager rates an employee higher than he or she deserves in order to look good as a manager in the eyes of his or her own superiors,this is an example of:
A) criterion deficiency
B) organizational politics
C) criterion contamination
D) administrative appraisal purpose
Q4) Managers need to constantly engage in a dialogue with their subordinates.
A)True
B)False
Q5) What are the four basic considerations for establishing performance standards?
Page 10
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Chapter 9: Managing Compensation
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/26132
Sample Questions
Q1) The Davis-Bacon Act is the oldest of the three federal wage laws.
A)True
B)False
Q2) The worth of a job is determined formally through the wage and salary survey.
A)True
B)False
Q3) Competence-based pay may more effectively reinforce an organizational culture of involvement and empowerment.
A)True
B)False
Q4) Exempt employees are not covered by the overtime provisions of the Fair Labor Standards Act.
A)True
B)False
Q5) Explain competence-based pay including its advantages and disadvantages.Include in your discussion the practice of broadbanding.
Q6) Briefly discuss the legal requirements of the Fair Labor Standards Act used to regulate employee compensation.
Q7) What are some of the factors that can influence wage rates in a firm?
Page 11
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Chapter 10: Pay-For-Performance: Incentive Rewards
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/26133
Sample Questions
Q1) An advantage of using a straight salary plan to compensate sales employees is that employees can be paid for performing only sales effort.
A)True
B)False
Q2) Enterprise incentive plans include:
A) Scanlon Plan
B) Rucker Plan
C) Stock options
D) Sales incentives
Q3) Under a straight piecework plan,five minutes is the standard time to produce one unit.The employee's hourly rate is $7.50.The piece rate is $1.50 per unit.
A)True
B)False
Q4) Executive compensation consists of all of the following except:
A) base salary.
B) proficiency adjustments.
C) perquisites.
D) short-term incentives or bonuses.
Q5) What are the pros and cons of high executive pay?
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Chapter 11: Employee Benefits
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/26134
Sample Questions
Q1) Compensation specialists often see flexible benefits plans as ideal.
A)True
B)False
Q2) After an employee works for an employer for a certain period of time,the employee is entitled to the money in his or her pension plan.This worker is now:
A) secured.
B) endowed.
C) vested.
D) integrated.
Q3) The "payment for time not worked" category of benefits includes all absences from work except for sick leave and personal days taken by employees.
A)True
B)False
Q4) Federal government employees can usually be expected to be paid for ____ holidays a year.
A) 5
B) 10
C) 15
D) 20
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Chapter 12: Promoting Safety and Health
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/26135
Sample Questions
Q1) The U.S.Supreme Court ruled in __________ that employers may not bar women of childbearing age from certain jobs because of potential risk to their fetuses
A) International Union v.Johnson Controls
B) Griggs v.Duke Power
C) Viands v.Sulliver Corp.
D) Perry v.Green
Q2) No citations are issued in connection with a consultation,however,the consultant's files may be used to trigger an OSHA inspection
A)True
B)False
Q3) A recent survey by the American Institute of Plant Engineers failed to show a direct correlation between an increase in management's commitment to safety and a decrease in accidents.
A)True
B)False
Q4) Discuss the four major factors that impact employee stress.
Q5) Eustress is the feeling of euphoria one gets after a strenuous workout.
A)True
B)False
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Chapter 13: Employee Rights and Discipline
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/26136
Sample Questions
Q1) Compare and contrast employee rights and employment-at-will.
Q2) A peer-review board consists of:
A) an equal number of employee representatives and management appointees
B) managers above the level of the supervisor whose decision is being appealed.
C) employees at the same level as the appealing employee.
D) managers,subordinates,and a number of unbiased third-party participants who do not work for the employer.
Q3) The ____ places restrictions on employers in their ability to listen to telephone calls made by employees.
A) The Whistleblower Act
B) The American with Disabilities Act
C) The Privacy Act
D) The Electronic Communications Privacy Act
Q4) The most significant cause of inadequate documentation is that managers often do not know what constitutes good documentation.
A)True
B)False
Q5) Briefly discuss the concept of wrongful discharge,including the three exceptions to employment at will that can create an action.
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Chapter 14: The Dynamics of Labor Relations
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181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/26137
Sample Questions
Q1) In 2011,_____ stripped public employees of their rights to collective bargaining.
A) California
B) Ohio
C) Wisconsin
D) Wyoming
Q2) The factors that arbitrators use when deciding cases are the wording of the labor agreement,the submission agreement,the testimony and evidence offered,and:
A) the truthfulness of witnesses
B) the concept of reasonable doubt
C) arbitration criteria or standards
D) the ability to set precedent
Q3) Supervisor Hadley has suspended an employee covered by a typical labor agreement.In a grievance hearing,Hadley will be called upon to demonstrate ____ supporting the suspension.
A) just cause
B) reasonable review
C) complete fairness
D) explainable opinions
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Chapter 15: International Human Resources Management
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/26138
Sample Questions
Q1) Describe helpful guidelines in repatriating employees from an overseas assignment.
Q2) Foreign workers invited to come to perform needed labor are usually referred to as guest workers.
A)True
B)False
Q3) English is almost universally accepted as the primary language for international business.
A)True
B)False
Q4) The first step in selecting individuals for an international assignment is:
A) self-selection
B) assess core skills
C) assess augmented skills
D) create candidate pool
Q5) Today women comprise around _____ of expatriates.
A) 20 percent
B) 30 percent
C) 40 percent
D) 50 percent
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Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/26139
Sample Questions
Q1) Today organizations are relying more on the expertise and initiative of employees.
A)True
B)False
Q2) What are the fundamental principles of high-performance work systems?
Q3) Most employees welcome change efforts.
A)True
B)False
Q4) Some research studies have found that unions can be a barrier to high-performance work systems.
A)True
B)False
Q5) One of the best ways to communicate the business needs to employees is to show them the gap between today's current performance and capabilities and where the organization needs to be in the future to be successful.
A)True
B)False
Q6) What are the critical issues involved in implementing a high-performance work system?
Page 18
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