Management and Organization Test Questions
Course Introduction
This course explores the fundamental concepts and principles of management and organization within contemporary business environments. Students will examine key managerial functions such as planning, organizing, leading, and controlling, as well as the evolution of organizational theory. The course emphasizes both individual and collective behavior within organizations and covers topics such as decision-making, motivation, team dynamics, organizational structure, and change management. Through case studies and practical examples, students will develop the skills necessary to analyze management problems and apply effective strategies for organizational success.
Recommended Textbook Management 9th Edition by Richard L. Daft
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3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) According to Mintzberg, which of these is an interpersonal role?
A) Monitor
B) Negotiator
C) Liaison
D) Disturbance handler
E) Spokesperson
Answer: C
Q2) The management function that involves the use of influence to motivate employees to achieve the organization's goals is referred to as ____________________.
Answer: leading
Q3) Efficiency can be calculated as the amount of resources used to produce a product or service.
A)True
B)False
Answer: True
Q4) In the ____________________ role, managers seek and receive information, scan periodicals and reports, and maintain personal contacts.
Answer: monitor
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.
Answer: Harvard researchers, working under the direction of Elton Mayo, were studying the effects of various lighting conditions on worker performance at the Western Electric plant in Hawthorne, Illinois. Each time an experimental change was made, performance improved, regardless of the change. The early conclusion was that workers perceived that their work was important enough to hire researchers to work with them, and this recognition of importance was sufficient to motivate improved performance. This conclusion led to the development of the Human Relations Movement, stressing the importance of satisfied, happy workers. Recent analysis suggests that money may have been the single most important motivating factor.
Q2) A management perspective that emerged after World War II, and applied mathematics, statistics, and other quantitative techniques to managerial problems is referred to as a(n) ____________________.
Answer: management science perspective
Q3) The concept that the whole is greater than the sum of its parts is known as
Answer: synergy
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Chapter 3: The Environment and Corporate Culture
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189 Flashcards
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Sample Questions
Q1) The sociocultural dimension of the general environment includes societal norms and values.
A)True
B)False
Answer: True
Q2) Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.
A)True
B)False
Answer: True
Q3) Customers are the people and organizations in the environment who acquire goods or services from the organization.
A)True
B)False
Answer: True
Q4) Roles assumed by people that link the organization with the external environment are called ____________________ roles.
Answer: boundary-spanning
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) According to Manager's Shoptalk in Chapter 4, the polite way to give your business card to a Japanese business person is when first meeting, presenting your card with both hands.
A)True
B)False
Q2) In the ____________________ stage, the company has marketing and production facilities located in many countries and more than one-third of annual sales come from outside the home country.
Q3) The ____ is a single European currency that replaced 12 national currencies and unify a huge marketplace.
A) Mark
B) Franc
C) MFN
D) Euro
E) Pound
Q4) Countertrade is the barter of products for products rather than the sale of products for currency.
A)True
B)False
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Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Human beings have fundamental rights and liberties that cannot be taken away by another individual's decision. This ethical decision making approach is known as the
A) utilitarian approach.
B) individualism approach.
C) moral-rights approach.
D) dualism approach.
E) None of these.
Q2) ____ to ethical decision-making is consistent with due process, free consent, privacy, freedom of conscience and free speech.
A) Moral-rights approach
B) Individualism approach
C) Utilitarian approach
D) Justice approach
E) Dual-economic approach
Q3) Unfortunately, discretionary responsibility is involuntary and is mandated by economics, law, or ethics.
A)True
B)False
Q4) List three examples of primary stakeholders.
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Chapter 6: Managerial Planning and Goal Setting
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162 Flashcards
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Sample Questions
Q1) "We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's
A) mission.
B) strategic goals.
C) tactical goals.
D) strategic plans.
E) tactical plans.
Q2) Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.
A)True
B)False
Q3) Which of the following symbolizes the legitimacy of the organization to external audiences?
A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) Tactical goals
Q4) List the five characteristics of effective goals.
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Chapter 7: Strategy Formulation and Implementation
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Sample Questions
Q1) A business activity that an organization does particularly well relative to its competition is known as a(n) ____________________.
Q2) Classy Clay has extremely creative employees who, in the opinion of the organization, keep the company ahead of the competition. The creativity of these employees would be classified as
A) an internal weakness.
B) an external opportunity.
C) an external strength.
D) an internal strength.
E) a neutral factor.
Q3) According to Porter, the bargaining power of the government is one of the five competitive forces affecting an organization's competitive environment.
A)True
B)False
Q4) The question How do we support the business-level competitive strategy? concerns ____________________ strategy.
Q5) Compare and contrast the three levels of strategy in an organization.
Q6) List the three global corporate strategies.
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Chapter 8: Managerial Decision Making
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Sample Questions
Q1) The recognition that people have limits on how rational they can be is known as ____________________.
Q2) For decisions made under conditions of low uncertainty, managers may develop only one of two custom solutions that will satisfice for handling the problem.
A)True
B)False
Q3) Goals often are vague, conflicting, and lack consensus among managers, according to the administrative model of decision making.
A)True
B)False
Q4) Compare decision conditions of certainty, risk, uncertainty, and ambiguity.
Q5) ____________________ is the process of forming alliances among managers.
Q6) Justifying past decisions is a common bias of managers.
A)True
B)False
Q7) A(n) ____________________ is a choice made from available alternatives.
Q8) List four of the eight questions Kepner and Tregoe recommend that managers ask when diagnosing and analyzing causes.
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) Which of the following is the basis for grouping positions into departments and departments into the total organization?
A) Departmentalization
B) Centralization
C) Decentralization
D) Formalization
E) Specialization
Q2) In a matrix approach to departmentalization, two chains of command exist, with top priority given to the team managers.
A)True
B)False
Q3) In a geographic-based structure, all functions in a specific country or region report to the same division manager.
A)True
B)False
Q4) The divisional structure fosters excellent coordination within divisions, but coordination across divisions is often poor.
A)True
B)False
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Chapter 10: Managing Change and Innovation
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Sample Questions
Q1) Today's most successful companies are including ____ directly in the product and service development process.
A) employees
B) internal buyers
C) competitors
D) other outsiders
E) all of these
Q2) ____ schedule materials to arrive at a company just as they are needed on the production line.
A) Mass customization system
B) LIFO system
C) First-in-First-out system
D) Just-in-time inventory system
E) Last-in-First-out
Q3) Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.
A)True
B)False
Q4) List the four reasons why employees tend to resist change.
Q5) Explain the horizontal linkage model.
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Chapter 11: Managing Human Resources
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174 Flashcards
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Sample Questions
Q1) Telecommuting means using computers and telephones at the office.
A)True
B)False
Q2) The ____ prohibits discrimination based on physical or mental disability.
A) Civil Rights Act
B) Immigration Reform and Control Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) Vietnam-Era Veterans Readjustment Act
Q3) All of the following is a question relevant to human resource planning EXCEPT
A) "What is the current turnover rate?"
B) "What is the volume of business expected to be over the next five years?"
C) "What was the volume of business over the past five years?
D) "How will new technology affect the organization?"
E) All of these are relevant questions for human resource planning.
Q4) One of the fastest-growing approaches to recruiting today is the use of the Internet, called E-cruiting.
A)True
B)False
Q5) List the most frequently used selection devices.
Page 13
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Chapter 12: Managing Diversity
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Sample Questions
Q1) In 1970, Joseph Searles became the first African American member of the New York Stock Exchange.
A)True
B)False
Q2) An ethnocentric perspective leads to
A) a monoculture.
B) diversity in the workplace.
C) pluralism.
D) ethnorelativism.
E) a global perspective.
Q3) Briefly explain the concepts of a glass wall and a glass ceiling.
Q4) A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)
A) primary culture.
B) preferred culture.
C) dominating culture.
D) monoculture.
E) pluralism.
Q5) ____________________ serve as invisible barriers to important lateral movement within the organization.
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Chapter 13: Dynamics of Behavior in Organizations
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Sample Questions
Q1) Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.
A)True
B)False
Q2) Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ____________________.
Q3) ____ supports the old truism that first impressions are important.
A) Contrast
B) Values and beliefs
C) Primacy
D) Personality
E) Recency
Q4) A person with the learning characteristics of being good at inductive reasoning and creating theoretical models is a(n):
A) diverger
B) assimilator
C) converger
D) accommodator
E) none of these
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Chapter 14: Leadership
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159 Flashcards
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Sample Questions
Q1) ____ works best for employees with moderate readiness, according to Hersey and Blanchard.
A) Selling and telling
B) Telling and participating
C) Selling and participating
D) Telling and delegating
E) Selling and delegating
Q2) A situational variable that counteracts a leadership style and prevents the leader from displaying certain behaviors is called a neutralizer.
A)True
B)False
Q3) People who are entangled in a network of relationships have less power.
A)True
B)False
Q4) All of the following are interpersonal influence tactics EXCEPT:
A) reward the behaviors you want.
B) develop allies.
C) rely on the rule of demand.
D) make use of higher authority.
E) ask for what you want.
Page 16
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Chapter 15: Motivating Employees
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Sample Questions
Q1) A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the
theory.
Q2) The group of theories that explain how employees meet their needs and determine their success are called process theories.
A)True
B)False
Q3) The equity theory, by J. Stacy Adams, states that equity exists when the ratio of outcomes to inputs for one person is equal to the same ratio for another person.
A)True
B)False
Q4) On the continuum of empowerment, what is the highest level of empowerment that requires the most complex skills?
A) Self-management
B) Suggestion programs
C) Participation groups
D) Cross-functional teams
E) Periodic briefings
Q5) List the five core job dimensions found in the job characteristics model.
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Chapter 16: Managing Communication
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Sample Questions
Q1) Face-to-face discussion is the richest channel, in terms of channel richness.
A)True
B)False
Q2) An example of upward communication is performance feedback.
A)True
B)False
Q3) The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.
A)True
B)False
Q4) The capacity of an information channel is influenced by all of these except A) the ability to establish a personal focus.
B) the ability to handle multiple cues simultaneously.
C) the ability to facilitate rapid, two-way feedback.
D) the ability to minimize costs.
E) both the ability to establish a personal focus and the ability to facilitate rapid, two-way feedback.
Q5) ____________________ refers to messages sent through human actions and behaviors rather than through words.
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Chapter 17: Leading Teams
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Sample Questions
Q1) Darren and his team have just finished Project A, and are preparing to disband.
Darren and his team are in the ____ stage of team development.
A) forming
B) storming
C) norming
D) performing
E) adjourning
Q2) During which stage of team development does team unity emerge?
A) Forming
B) Storming
C) Performing
D) Norming
E) Adjourning
Q3) Which of these is consistent with the role of the socioemotional role?
A) Encourage
B) Follow
C) Compromise
D) All of these
E) Both encourage and follow
Q4) Discuss the differences between groups and teams.
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Chapter 18: Managing Quality and Performance
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Sample Questions
Q1) Economic value added system identifies various activities needed to provide a product and determines the cost of each of those activities.
A)True
B)False
Q2) ____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.
A) Independent center
B) Responsibility center
C) Analysis center
D) Control center
E) Budgeting center
Q3) The ____________________ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.
Q4) The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.
A)True
B)False
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
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Sample Questions
Q1) Any business that takes place by digital processes over a computer network rather than in physical space refers to ____________________.
Q2) ____________________ manufacturing is a manufacturing process using highly trained employees at every stage of the production process to cut waste and improve quality.
Q3) Name and briefly describe the four most common types of facilities layouts.
Q4) Which of the following is the term for managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to final consumers?
A) Procurement management
B) Supply chain management
C) Customer satisfaction
D) Logistics
E) Competitive advantage
Q5) Keeping inventories low is especially important to the high-tech firms, because so many of their products lose value quickly.
A)True
B)False
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Q6) ____________________ organizations are those that produce physical goods.
Chapter 20: Managing Small Business Start-Ups
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Sample Questions
Q1) During the latter stages of entrepreneurial growth, the manager
A) must learn to delegate and decentralize authority.
B) must institute greater use of rules and procedures.
C) must hire sufficient management to handle the growth.
D) all of these.
E) none of these.
Q2) A business opportunity that provides shared office space, shared secretarial assistance, management support services, and management advice to entrepreneurs is a franchise.
A)True
B)False
Q3) What is the fundamental difference between the suppliers of debt and equity financing?
Q4) The takeoff stage is the last of the five stages of growth for an entrepreneurial company.
A)True B)False
Q5) Borrowing money that has to be repaid at a later date in order to start a business is
Page 22
Q6) List and briefly describe the stages of growth for an entrepreneurial company.
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