Management and Organization
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Course Introduction
This course explores the fundamental principles and practices of management and organization within contemporary businesses and institutions. Students will examine key management functions such as planning, organizing, leading, and controlling, while analyzing the roles and responsibilities of managers at various levels. Topics include organizational structure, decision-making processes, teamwork, motivation, leadership styles, and the impact of organizational culture and change. Through case studies and real-world examples, students will develop a comprehensive understanding of how effective management and organizational strategies contribute to achieving organizational goals and overall success.
Recommended Textbook
Exploring Management 4th Edition by
John R. Schermerhorn
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18 Chapters
1479 Verified Questions
1479 Flashcards
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Page 2
Chapter 1: Managers and the Management Process
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Ethics is a code of moral principles that sets standards of conduct for what is "good" and "right" as opposed to "bad" or "wrong.
A)True
B)False
Answer: True
Q2) __________ describes the composition of a workforce based on factors such as race,gender,age,religious affiliation,sexual orientation,and able-bodiedness.
A) Discrimination
B) Prejudice
C) Intellectual capital
D) Workforce diversity
Answer: D
Q3) Generally in effective organizations,there is only one type and one level of manager.
A)True
B)False
Answer: False
Q4) Through __________,managers develop action priorities.
Answer: agenda setting
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Chapter 2: Management Learning
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82 Flashcards
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Sample Questions
Q1) Having a Theory X view of employees can actually encourage Theory X behaviors in your employees.
A)True
B)False
Answer: True
Q2) At which level of needs do Maslow's progression principle and deficit principle cease to exist?
A) Physiological
B) Self-actualization
C) Safety
D) Esteem
Answer: B
Q3) From the Maslow's hierarchy of needs theory,which of the following needs occupies the highest pedestal in the hierarchy?
A) Social
B) Physiological
C) Self-actualization
D) Esteem
Answer: C
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Page 4
Chapter 3: Ethics and Social Responsibility
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95 Flashcards
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Sample Questions
Q1) Which of these describes an attempt by one culture to impose its values on another culture?
A) Moral rights
B) Moral absolutism
C) Ethical imperialism
D) Cultural relativism
Answer: C
Q2) The individualism view of ethics is somewhat the reverse of the utilitarian view.
A)True
B)False
Answer: True
Q3) Verbal,sexual,and racial harassment; misuse of company property; and giving preferential treatment represent the most common unethical acts by managers and supervisors.
A)True
B)False
Answer: True
Q4) __________ highlight the risks from public disclosure of one's actions. Answer: Spotlight questions
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Chapter 4: Managers As Decision Makers
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Sample Questions
Q1) The generation of a novel idea or approach that solves a problem or identifies an opportunity is called
A) problem solving.
B) representative thinking.
C) creativity.
D) availability heuristic.
Q2) A __________ decision applies a solution from past experience to a routine problem.
A) correct
B) programmed
C) nonprogrammed
D) complex
Q3) The three types of decision making environments are:
A) good, neutral, and bad.
B) certain, risk, and uncertain.
C) absolute, not sure, and no idea.
D) certain, not sure, and risk.
Q4) __________ involves problem-solving in a rational,step-by-step,analytical process.
Q5) A(n)__________ is a choice among possible alternative courses of action.
Page 6
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Chapter 5: Plans and Planning Techniques
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Sample Questions
Q1) If a forecast is carefully created,it can be relied upon to accurately predict the future.
A)True
B)False
Q2) __________ is the planning process involved in predicting the future.
Q3) Plans that define the various short term activities needed to implement strategic plans are called __________ plans.
A) strategic
B) business
C) operational
D) long-term
Q4) __________ plans deal with the requirements of selling and distributing goods or services.
Q5) Stretch goals are __________.
A) impossible to meet
B) good exercises
C) only for the very best employees
D) difficult and challenging, but achievable
Q6) State and discuss at least three reasons for planning and the benefits of each.
Q7) What are the four functions of management? Describe each of them.
Page 7
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Chapter 6: Controls and Control Systems
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Sample Questions
Q1) Which type of management makes sure that specific activities required to complete a project are planned well and accomplished on time?
A) Business management
B) Financial management
C) Strategic management
D) Project management
Q2) __________ is the process of ensuring that inventory is only big enough to meet immediate needs.
A) Financial planning
B) Management control
C) Inventory control
D) Direct control
Q3) Which of the following is controlled by concurrent controls?
A) Work throughputs
B) Work inputs
C) Work outputs
D) Work Clans
Q4) The common phrase for operations,built upon continuous improvement,that seek to make quality an everyday performance objective is __________.
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Chapter 7: Strategy and Strategic Management
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84 Flashcards
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Sample Questions
Q1) All of the following are growth strategies<b> EXCEPT</b>:
A) concentration
B) diversification
C) vertical integration
D) restructuring
Q2) Which of these is an example of a strategic question at the corporate level?
A) What should our next product be?
B) How will we price our newest product?
C) Should we set up more sales offices?
D) In what industries and markets should we compete?
Q3) Which of these refers to the process of formulating and implementing strategies to accomplish long term goals and to maintain a competitive advantage?
A) Strategic controlling
B) Strategic management
C) Globalization
D) Vertical integration
Q4) The process of putting strategies into action is called strategic _____________.
Q5) A focused differentiation is when you compete on price with your competitors.
A)True
B)False
9
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Chapter 8: Organization Structure and Design
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Sample Questions
Q1) Separating people to perform different tasks that aggregate into a unified whole is known as __________.
Q2) A(n)__________ graphically describes the arrangement of work positions and reporting relationships.
A) informal structure
B) PERT chart
C) organization chart
D) business strategy
Q3) Which of the following is needed for a virtual structure?
A) Functional management
B) Cross-functional teams
C) Information technology
D) Large projects
Q4) ABC and XYZ,two organizations in the same industry,have come together to pursue areas of mutual interest.This refers to a(n):
A) unethical venture.
B) acquisition.
C) corporate takeover.
D) strategic alliance.
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Chapter 9: Organizational Cultures, innovation, and Change
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Sample Questions
Q1) Which of the following represent a deeper level of organizational culture that consists of the beliefs and values shared by the organization members?
A) Bureaucratic
B) Core
C) Organic
D) Mechanistic
Q2) Many West coast companies do not have private offices or parking spaces for their senior managers.This is an example of an organization's __________.
A) corporate policy
B) employee training
C) performance appraisal
D) observable culture
Q3) A(n)__________ strategy pursues change through formal authority and the use of rewards or punishments.
A) rational persuasion
B) shared power
C) force-coercion
D) irrational
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Chapter 10: Human Resource Management
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Sample Questions
Q1) __________ means behaving with internalized commitments to special standards determined by personal values,academic degrees,professional associations,and company culture and practices.
Q2) Marketing surveys show that women influence only 20% of car purchases and that most men prefer dealing with a female salesperson.
A)True
B)False
Q3) Which of these represents a benefit that an organization gets by using independent contractors? Independent contractors
A) are available at minimum wage.
B) get no benefits.
C) are better workers.
D) are always available.
Q4) Realistic job interviewers "sell" the positive features of a job in order to find potential employees.
A)True
B)False
Q5) Name and define three methods used in conducting performance appraisals.
Q6) Why is it important for managers to avoid discrimination in the workplace?
Page 12
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Chapter 11: Schermerhorn Exploring
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Sample Questions
Q1) __________ leadership is strong on communicating,participation and dealing with problems by teamwork.
A) Ethical
B) Task oriented
C) Interactive
D) Instructional
Q2) Integrity is the cornerstone of leadership.
A)True
B)False
Q3) Of House's four leadership styles,the one focused on setting challenging goals,expecting high performance,and showing confidence is the __________ style.
Q4) There are __________ primary emotional intelligence competencies.
Q5) Legitimate power comes with the position in the organization.
A)True
B)False
Q6) A (n)__________ leader is one with high concern for task,low concern for people,and who tends to act in a unilateral command-and-control manner.
Q7) What is emotional intelligence? List and define its four components.
Q8) The LPC acronym in Fiedler's model means __________.
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Chapter 12: Individual Behavior
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Sample Questions
Q1) _____________ is the extent to which one believes that what happens is within their control.
A) Self confidence
B) Emotional stability
C) Extroversion
D) Locus of control
Q2) Jenna believes that,for the most part,she is responsible for what happens to her.She has a(n)__________ locus of control.
A) internal
B) external
C) self-monitoring
D) standard
Q3) Consider the following example of how managers may misconstrue work behavior.If they see men in a discussion,they might think they are discussing a new deal; if it's a group of women,they might perceive them as gossiping.This is an example of
A) stereotyping
B) the halo effect
C) selective perception
D) projection
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Chapter 13: Motivation
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Sample Questions
Q1) Alderfer's ERG model condenses __________ five levels of need into three levels.
Q2) B.F.Skinner's concept of __________ is the control of behavior by manipulating its consequences.
A) expectancy
B) equity
C) acquired needs
D) operant conditioning
Q3) The three needs in McClelland's Acquired Needs Theory are the need for achievement,_______,and affiliation.
A) esteem
B) safety
C) self-actualization
D) power
Q4) To have _______ people must believe in their abilities and believe that if they try hard to do something they can perform it well.
A) high expectancies
B) high instrumentalities
C) positive valences
D) high valences
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Chapter 14: Teams and Teamwork
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Sample Questions
Q1) In spite of the great many potential advantages of teams and the wide-spread use of them,teams don't work well in all situations.
A)True
B)False
Q2) Interest,friendship,and support groups are all __________.
A) informal groups
B) virtual networks
C) unofficial teams
D) formal groups
Q3) The conflict management style of __________ may be used when quick and decisive action is vital or when unpopular actions must be taken.
A) accommodation
B) competition
C) collaboration
D) avoidance
Q4) The purpose of cross-functional teams is to "knock down the walls" that tend to separate departments and seek integrative solutions.
A)True
B)False
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Chapter 15: Communication
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Sample Questions
Q1) Research shows that it is a bad idea for managers to use social networking sites,such as Facebook,to keep communication channels open with employees because these sites are too informal.
A)True
B)False
Q2) What is "noise" and how can it negatively impact communication?
Q3) __________ communication occurs when a minimum of resources are expended.
Q4) Anything that interferes with the quality of the communication process is called
A) interference
B) disruption
C) noise
D) confusion
Q5) __________ is the capacity to attract support and help from others in order to get things done.
Q6) Which of the following is not one of the five rules of active listening?
A) Responding to feelings
B) Listening for feelings
C) Focusing just on the nonverbal cues
D) Listening for message content
Page 17
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Chapter 16: Diversity and Global Cultures
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Sample Questions
Q1) Affirmative action is the most effective and efficient way to implement and benefit from diversity.
A)True
B)False
Q2) Diversity can provide competitive advantage for a firm and is easy to implement.
A)True
B)False
Q3) Organizational __________ are groupings of people based on shared demographic and job identities.
A) departments
B) divisions
C) subcultures
D) hierarchies
Q4) 72.In __________ cultures people tend to do one thing at a time.
Q5) In a high context culture,such as Italy,one would expect to find __________.
A) high uncertainty avoidance
B) monochromic behavior
C) a high degree of nonverbal communication
D) a low power distance rating
Q6) ______ subcultures form among people doing the same kinds of work.
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Chapter 17: Globalization and International Business
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Sample Questions
Q1) __________ is the full time employment of children for work normally done by adults.
A) Children camp
B) Child labor
C) Scout camp
D) Sweatshop
Q2) .__________ is the term used to describe places in which employees are given low wages for long hours in poor,and often unsafe,working conditions.
Q3) A __________ is a local operation completely owned by a foreign company.
A) foreign partnership
B) franchise
C) foreign subsidiary
D) licensee
Q4) A global institution whose purpose is to promote free trade and open markets around the world is known as the ______________.
A) United Markets Institute
B) World Bank
C) World Trade Organization
D) U.S. Chamber of Commerce
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Chapter 18: Entrepreneurship and Small Business
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Sample Questions
Q1) In a limited partnership,only the general manager is involved in the day-to-day operations; however,all partners share in the profits.
A)True
B)False
Q2) An angel investor who invests in a new venture is providing __________.
A) debt financing
B) partnership financing
C) restricted financing
D) equity financing
Q3) A(n)__________ occurs when a firm moves faster than its competitors in spotting and exploiting a new market or previously unrecognized niche in the market.
Q4) A(n)____________plan determines how the leadership of a family owned business will transition.
A) business
B) operations
C) succession
D) strategic
Q5) __________ involves developing a business to solve pressing societal needs at home or abroad.
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