Management and Organization
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Course Introduction
Management and Organization explores the theories, principles, and practices that underpin effective management within organizations. The course examines the roles and responsibilities of managers, organizational structures and cultures, decision-making processes, leadership styles, and motivational strategies. Students will analyze how organizations are designed, how teams and individuals interact within these structures, and the impact of the external environment on organizational performance. Through case studies and real-world examples, the course aims to develop skills in problem-solving, communication, and strategic thinking essential for managing people and resources in dynamic business contexts.
Recommended Textbook
MGMT Principles of Management 9th Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Q1) In the entrepreneur role of management,managers adapt themselves,their subordinates,and their units to change.
A)True
B)False
Answer: True
Q2) An accountant with _____ has the ability to create statements for a budget,compare the budget to the actual income statement of a particular financial year,and determine unnecessary expenses.
A) technical skills
B) human skills
C) conceptual skills
D) interpersonal skills
Answer: A
Q3) Which of the following is a function of a top manager?
A) Facilitating team activities toward accomplishing a goal
B) Creating a positive organizational culture through language and action
C) Coordinating and linking groups, departments, and divisions within a company
D) Monitoring the performance of individual managers who report to him or her
Answer: B
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Page 3
Chapter 2: The History of Management
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Q1) The Hawthorne Studies showed how _____ can influence work.
A) organizational codes of ethics
B) workers' feelings
C) work quotas
D) merit-based promotion
Answer: B
Q2) Nearly all organizations should be viewed as open systems that interact with their environments and depend on them for survival.
A)True
B)False
Answer: True
Q3) The _____ approach to management is derived from theoretical models in biology and social psychology developed in the 1950s and 1960s.
Answer: systems
Q4) The Gilbreths used motion picture films to analyze jobs.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Organizational Environments and Cultures
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Q1) A _____ approach typically involves framing issues as public issues; exposing questionable,exploitative,or unethical practices; and creating controversy that is likely to receive extensive news coverage.
A) petition
B) cognitive mapping
C) product boycott
D) media advocacy
Answer: D
Q2) Which of the following is a component of the general environment of an organization?
A) Political/legal trends
B) Customers
C) Industry regulations
D) Suppliers
Answer: A
Q3) _________ are graphic depictions of how managers believe environmental factors relate to possible organizational actions.
Answer: Cognitive maps
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5
Chapter 4: Ethics and Social Responsibility
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Q1) When ten customers of Niall's Eatery fell seriously ill after dining at the restaurant,the issue was noticed by the public.The public demanded that the restaurant's kitchen be thoroughly inspected and the patients be compensated.However,the management at Niall's Eatery denied all claims that the customers had fallen ill by consuming the food served by the restaurant.Furthermore,the management was against any inspection on the kitchen.Which of the following social responsiveness strategies is the restaurant using?
A) Reactive strategy
B) Proactive strategy
C) Defensive strategy
D) Accommodative strategy
Q2) Carrying out discretionary responsibilities is mandatory for every organization.
A)True
B)False
Q3) The US Sentencing Commission Guidelines for Organizations cover offenses related to invasion of privacy.
A)True
B)False
Q4) _________ are persons or groups with a stake,or legitimate interest,in a company's actions.
Page 6
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Chapter 5: Planning and Decision Making
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Q1) _________ is choosing a goal and developing a method or strategy to achieve that goal.
A.Controlling
B.Organizing
C.Leading
D.Planning
Q2) _____ are standing plans that indicate the specific steps that should be taken in response to a particular event.
A) Policies
B) Procedures
C) Single-use plans
D) Options-based plans
Q3) Management by objectives is a management technique often used to develop and carry out _____.
A) strategic plans
B) standing plans
C) operational plans
D) tactical plans
Q4) _________ is described as the determination to achieve a goal.
Q5) _________ are the standards used to guide judgments and decisions.
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Chapter 6: Organizational Strategy
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Q1) _________ are used by managers to measure whether their firm has developed the core competencies that it needs to achieve a sustainable competitive advantage.
A.Strategic reference points
B.Corporate-level strategies
C.Distinctive competencies
D.Core capabilities
Q2) _________ are companies using an adaptive strategy aimed at defending strategic positions by seeking moderate,steady growth and by offering a limited range of high-quality products and services to a well-defined set of customers.
Q3) Which of the following statements is true of a portfolio strategy?
A) It guides the strategic decisions of corporations that compete in a variety of businesses.
B) It guides an investor who invests in a variety of stocks.
C) It reduces risk by buying a variety of items so that the failure of one business does not doom the entire portfolio.
D) It focuses on increasing profits, revenues, or the number of places in which a company does business.
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Chapter 7: Innovation and Change
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Q1) Which of the following is true of the S-curve pattern of innovation of a product?
A) The flat slope indicates that increased effort brings only small improvements in technological performance.
B) The flat slope indicates that small amounts of effort will result in significant increases in performance.
C) The steep slope indicates that further efforts to develop this particular technology will result in only small increases in performance.
D) The steep slope indicates that the performance limits of that particular technology are being reached.
Q2) Bankruptcy or dissolution is likely to occur in the crisis stage unless a company completely reorganizes the way it does business.
A)True
B)False
Q3) _________ is a philosophy and collection of planned change interventions designed to improve an organization's long-term health and performance.
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Chapter 8: Global Management
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Q1) Local adaptation is typically preferred by managers who are charged with making the international business successful in their countries,whereas managers at company headquarters value global consistency because it simplifies decisions.
A)True
B)False
Q2) Political uncertainty is the risk associated with:
A) policies affecting foreign companies.
B) changes in government policies.
C) social unrest.
D) changes in law.
Q3) _____ is selling domestically produced products to customers in foreign countries.
A) Domestic trade
B) Free trade
C) Importing
D) Exporting
Q4) A _________ is a nontax method of increasing the cost or reducing the volume of imported goods.
Q5) A(n)_________ is someone who lives and works outside his or her native country.
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Chapter 9: Designing Adaptive Organizations
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Q1) _________ are characterized by broadly defined jobs and responsibilities; loosely defined,frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.
A.Mechanistic organizations
B.Organic organizations
C.Modular organizations
D.Virtual organizations
Q2) Which of the following best defines delegation of authority?
A) It is the assignment of direct responsibility to a subordinate to complete tasks for which a manager is normally responsible.
B) It is the right to give commands, take action, and make decisions to achieve organizational objectives.
C) It is the right to advise but not command others who are not subordinates in the chain of command.
D) It is the activity that takes place within an organization to transform inputs into outputs that customers value.
Q3) _________ is a hybrid structure in which two or more forms of departmentalization are used together.
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Chapter 10: Managing Teams
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Q1) If employees can work effectively on their own,they can always work effectively in teams and do not require training.
A)True
B)False
Q2) Which of the following signs indicates that a team's size needs to be changed?
A) If the team members socialize with each other
B) If employee turnover is low
C) If a few members dominate the team
D) If the team members have diverse perspectives
Q3) Firms must provide team members with the technical training they need to do their jobs,particularly if they are being cross-trained to perform all of the different jobs on a team.
A)True
B)False
Q4) Which of the following is a disadvantage of work teams?
A) Lack of transparency
B) Initially high turnover
C) Inefficient product development
D) Lack of participation in group decision making
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Chapter 11: Managing Human Resource Systems
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Q1) A _________ is a planned sequence of jobs through which employees may advance within an organization.
A.job design
B.role map
C.career path
D.job posting
Q2) Employment reference is a recruitment method wherein employees of a company recommend qualified friends,relatives,or colleagues for a job vacancy in the company.
A)True
B)False
Q3) In the context of job performance,customer complaints are an objective performance measure.
A)True
B)False
Q4) _________ laws guarantee employees the right to form and join unions of their own choosing.
Q5) Immediate and voluntary retirement of an employee is called phased retirement. A)True
B)False
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Chapter 12: Managing Individuals and a Diverse Work Force
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Q1) Which of the following steps should companies take to reduce age discrimination?
A) They should train recruiters to make hiring decisions on the basis of age.
B) They need to ensure that younger workers do not interact with older workers.
C) They need to monitor the extent to which older workers receive training.
D) They should refrain from recruiting baby boomers.
Q2) In the context of surface-level diversity,_________ occurs when people are treated differently because of their gender.
Q3) A popular cell phone company is known for its diverse work force.When the company had to make a decision on product positioning in a new market,managers of different ethnic groups had different views due to cultural differences.Such conflicts were common in several decision making situations,which has become a critical issue in the company.In this scenario,_____ should be employed to minimize these differences among the managers.
A) social integration
B) emotional intelligence
C) a glass ceiling
D) an affirmative action program
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Chapter 13: Motivation
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Q1) Victor,a software engineer,accepted a project for developing an easy-buy application for cell phones.The project had a stringent deadline that other engineers deemed impossible to complete.With proper planning and motivation,Victor was able to develop the application on time.Victor's accomplishment was rewarded with a pay increment.In this case,Victor was motivated with a(n)_____.
A) intrinsic reward
B) extrinsic reward
C) intangible reward
D) natural reward
Q2) Extrinsic rewards are given to motivate people to look for better jobs outside a company.
A)True
B)False
Q3) In the context of goal-setting theory,_________ is information about the quality or quantity of past performance and indicates whether progress is being made toward the accomplishment of a goal.
Q4) In the context of equity theory,_________ are the contributions employees make to an organization.
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Page 15
Chapter 14: Leadership
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Q1) In the context of subordinate contingencies,which of the following is true of externals?
A) Externals believe that what happens to them is largely a result of their choices and actions.
B) Externals like to have a say in what goes on at work.
C) Externals greatly prefer a participative leadership style.
D) Externals believe that what happens to them is caused by forces beyond their control.
Q2) Nisha is a retail manager at Hexagon Corp.She needs to troubleshoot customer complaints regarding a product.She has to decide on either scrapping the product or replacing it with a different brand.Based on the customer complaints and favorable online reviews of an alternate brand,she decides to switch to a different brand.According to the normative decision theory,which of the following decision-making styles has Nisha adopted?
A) AI
B) AII
C) CI
D) GII
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Page 16
Chapter 15: Managing Communication
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Q1) _____ is described as feedback that is aimed at correcting performance deficiencies and motivating employees.
A) Empathetic feedback
B) Participative feedback
C) Solicited feedback
D) Constructive feedback
Q2) Communication is the process of transmitting information from one person or place to another.
A)True
B)False
Q3) When Ruby was told that her favorite store would no longer stock her favorite brand of clip-on earrings,she assumed this meant that the company was no longer producing clip-on earrings,even though that was not the case.Ruby's incorrect assumption was due to _____.
A) closure
B) kinesics
C) selective perception
D) defensive bias
Q4) A _________ is a method used to deliver a message.
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Chapter 16: Control
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Q1) _________ are calculations typically used to track a business's liquidity,efficiency,and profitability over time compared to other businesses in its industry.
Q2) Concertive controls are based on:
A) a company's corporate culture.
B) the code of ethics of a company.
C) a company's widely shared values and beliefs.
D) beliefs that are shaped and negotiated by work groups.
Q3) Which of the following statements about control is true?
A) Preventive measures are a form of control.
B) Corrective actions are not part of the control process.
C) The control process begins when work procedures conform to established standards.
D) Control is the process of measuring employee performance using scientific performance scales.
Q4) A disadvantage of feedback is that:
A) it is too general to apply to most situations.
B) most people are too sensitive to receive feedback.
C) it always comes after the fact.
D) it makes the control process inefficient.
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Chapter 17: Managing Information
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Q1) Retrieval cost is the cost of transmitting information from one place to another.
A)True
B)False
Q2) Innove Tech is a technological firm that wants to build a global service delivery system.It has consulted a larger firm,Ziff Corp.,to obtain the proven technology required to establish this system.In the context of the costs of useful information,Innove Tech incurred _____ costs.
A) processing
B) retrieval
C) acquisition
D) storage
Q3) Which of the following statements is true about knowledge?
A) Knowledge is similar to data and information.
B) Knowledge resides in information.
C) Knowledge is the understanding that one gains from information.
D) Knowledge is easier to acquire than data and information.
Q4) A company that has earned first-mover advantage is immune to competition.
A)True
B)False
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Chapter 18: Managing Service and Manufacturing Operations
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Q1) In the context of manufacturing operations,_________ is the term used to describe the degree to which manufacturing operations can easily and quickly change the number,kind,and characteristics of products they produce.
A.manufacturing resilience
B.manufacturing flexibility
C.manufacturing docility
D.manufacturing automation
Q2) Durability is a quality characteristic that determines the quality of a service.
A)True
B)False
Q3) The easier it is to maintain a working product or fix a broken product,the more reliable that product is.
A)True
B)False
Q4) In the context of the principles of total quality management (TQM),_________ means collaboration between managers and nonmanagers,across business functions,and between the company and its customers and suppliers.
Q5) _________ is the average overall inventory during a particular time period.
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