Management and Organization
Midterm Exam
Course Introduction
Management and Organization explores the fundamental principles, theories, and practices involved in leading and coordinating people and resources within a business or other organizational settings. The course covers topics such as planning, organizing, leading, and controlling; organizational structure and design; decision-making processes; motivation and team dynamics; leadership styles; and change management. Students will examine how effective management practices impact overall organizational performance, and will develop skills for analyzing organizational problems and implementing managerial solutions in diverse environments.
Recommended Textbook
Management 11th Edition by Richard L. Daft
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19 Chapters
2924 Verified Questions
2924 Flashcards
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Chapter 1: Innovative Management for a Changing World
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) If a manager finds a severe decline in employee morale and direction, they may need to spend more time in the _____ role.
A) negotiator
B) resource allocator
C) figurehead
D) monitor
E) leader
Answer: E
Q2) A social entity that is goal directed and deliberately structured is called a(n) _____.
Answer: organization
Q3) Which of these managers are in charge of departments such as finance and HR that support line departments?
A) Line
B) Project
C) Top
D) Operatives
E) Staff
Answer: E
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3
Chapter 2: The Evolution of Management Thinking
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Scientific management developed a standard method for performing each job.
A)True
B)False
Answer: True
Q2) A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by the:
A) human relations movement.
B) human resource perspective.
C) behavioral science approach.
D) management science perspective.
E) none of these.
Answer: A
Q3) Discerning circles of causality is an important element of systems thinking. A)True
B)False
Answer: True
Q4) _____ pertain to the availability, production, and distribution of resources in a society.
Answer: Economic forces
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Chapter 3: The Environment and Corporate Culture
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) The general economic health of the country or region in which the organization operates is represented by the _____ dimension.
Answer: economic
Q2) Which dimension of the general environment represents the demographic characteristics, norms, customs, and values of the population within which the organization operates?
A) Legal-political dimension
B) Economic dimension
C) Technological dimension
D) Corporate culture dimension
E) Sociocultural dimension
Answer: E
Q3) Cultural values in organizations are rarely observed.
A)True
B)False
Answer: False
Q4) Adaptability culture emerges in an environment that requires _____response and _____ decision making.
Answer: Falseast; high-risk
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Chapter 4: Managing in a Global Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Which of the following is defined as a culture in which communication is used to enhance personal relationships?
A) Interpersonal culture
B) High-context culture
C) Power culture
D) Low-context culture
E) Family-oriented culture
Q2) Today's companies compete in a _____.
A) growingly domestic
B) low-context culture
C) high-context culture
D) Greenfield economy
E) borderless world
Q3) Ethnocentrism refers to a natural tendency of people to regard their own culture as inferior to other cultures.
A)True
B)False
Q4) List five of the countries that make up the European Union (EU).
Q5) MNCs that are truly world-oriented and favor no specific country are considered
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Chapter 5: Managing Ethics and Social Responsibility
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153 Flashcards
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Sample Questions
Q1) List the four approaches that are used to describe values for guiding ethical decision making. Briefly describe each.
Q2) A stakeholder is any group within or outside the organization that has a stake in the organization's performance.
A)True
B)False
Q3) Which of these is the disclosure by an employee of an illegal activity?
A) Tattling
B) Whistle-blowing
C) Organizational communication
D) The filing of a disclosure statement
E) Snooping
Q4) Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?
A) Preservation
B) Conservation
C) Environmentalism
D) Protectionism
E) Sustainability
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Chapter 6: Managing Small Business Start Ups
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Ginger likes to set her own goals, which have an intermediate level of difficulty. Which of the entrepreneurial characteristics does she probably possess?
A) A high need for achievement
B) A high need for power
C) An external locus of control
D) An inability to deal with uncertainty
E) Intolerance for ambiguity
Q2) An entrepreneur:
A) assumes the risks of the business.
B) reaps the rewards of the business.
C) assumes the financial and legal risks of ownership.
D) recognizes a viable idea for a business product or service and carries it out.
E) all of these.
Q3) The advantage of buying an existing business is the ability to develop and design the business in the entrepreneur's own way.
A)True
B)False
Q4) A(n) _____ is an unincorporated business owned by two or more people.
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8
Chapter 7: Managerial Planning and Goal Setting
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146 Flashcards
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Sample Questions
Q1) Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning function?
A) Centralized planning department
B) Decentralized planning staff
C) Planning task force
D) Centralized planning committee
E) TQM
Q2) _____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.
A) Incident planning
B) Contingency planning
C) Strategic planning
D) Crisis planning
E) Emergency planning
Q3) List and define the four major activities that must occur in order for management by objectives (MBO) to succeed.
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Page 9
Chapter 8: Strategy Formulation and Execution
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Compare and contrast the three levels of strategy in an organization.
Q2) The dog, according to the BCG Matrix, is a poor performer.
A)True
B)False
Q3) The essence of formulating strategy is choosing how the organization will conform to become like its key competitors in the industry.
A)True
B)False
Q4) The purpose of _____ is to expand the firm's business operations to produce new kinds of valuable products and services?
A) retrenchment
B) diversification
C) liquidation
D) cash cow
E) internal growth
Q5) In a turbulent business climate, managers should focus on strategic stability rather than flexibility.
A)True
B)False
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Chapter 9: Managerial Decision Making
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) _____ is the last step in the decision making process.
A) Evaluation and feedback
B) Development of alternatives
C) Implementation of chosen alternative
D) Selection of desired requirement
E) Recognition of decision requirement
Q2) The recognition that people have limits on how rational they can be is known as _____.
Q3) Most managers settle for a _____ rather than a _____ solution.
A) minimizing; maximizing
B) satisficing; maximizing
C) top-level; bottomline
D) maximizing; satisficing
E) challenging; simple
Q4) _____ exists when managers see potential of enhancing performance beyond current levels.
Q5) _____ means that all the information the decision-maker needs is fully available.
Q6) Compare decision conditions of certainty, risk, uncertainty, and ambiguity.
Q7) What are the six steps in the managerial decision making process?
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Chapter 10: Designing Adaptive Organizations
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201 Flashcards
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Sample Questions
Q1) Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a _____ structure.
A) functional
B) divisional
C) geographic
D) matrix
E) product
Q2) Global companies often use a _____ structure to achieve simultaneous coordination of products across countries.
A) functional
B) divisional
C) matrix
D) product-based
E) process-based
Q3) Quick response to external changes is an advantage of vertical functional structure.
A)True
B)False
Q4) List the three basic types of production technology.
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Page 12
Chapter 11: Managing Change and Innovation
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) _____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.
A) Virtual-group intervention
B) Traditional organization development
C) Multi-unit intervention
D) Strategic planning committee
E) Large-group intervention
Q2) Which of the following is a characteristic of the large-group intervention model?
A) Results in incremental change
B) Learning for the small group
C) Addresses the entire system
D) Gradual time frame
E) Limited distribution
Q3) Communication and education tactic to change implementation should be used when:
A) initiators clearly have power.
B) group has power over implementation.
C) change is technical.
D) users need to feel involved.
E) group will lose out in change.
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Chapter 12: Managing Human Resources
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) All of the following are selection devices used for assessing applicant qualifications EXCEPT a(n) _____.
A) application form
B) interview
C) employment test
D) assessment center
E) drug usage test
Q2) Skill-based pay means linking compensation to the specific tasks an employee performs.
A)True
B)False
Q3) Describe the concept of changing social contract by differentiating between the new and the old contract.
Q4) A systematic process of gathering and interpreting information about the essential duties refers to job design.
A)True
B)False
Q5) List the three most common types of employment tests that organizations may use to select employees.
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Chapter 13: Managing Diversity
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.
A)True
B)False
Q2) Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship-oriented approach that is in tune with today's global and multicultural environment.
A)True
B)False
Q3) The average U.S. worker, today, is _____ than ever.
A) more likely to be married
B) younger
C) older
D) more likely to be male
E) uneducated
Q4) According to MANAGER'S SHOPTALK in Chapter 13, the best managers are good at leveraging the differences in their workforce.
A)True
B)False
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Chapter 14: Understanding Individual Behavior
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130 Flashcards
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Sample Questions
Q1) _____type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.
A) Feeling
B) Gut-feel
C) Intuitive
D) Sensation
E) Affective
Q2) Which of these styles, according to Jung, avoids specifics, decentralizes decision-making and develops few rules and regulations?
A) Intuitive-feeling
B) Sensation-thinking
C) Intuitive-thinking
D) Sensation-feeling
E) None of these.
Q3) Recent surveys indicate that the majority of working individuals strongly trust in their top management.
A)True
B)False
Q4) ______ are stressors associated with relationships in the organization.
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Chapter 15: Leadership
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) Influence is the effect a person's actions have on the attitudes, values, beliefs, or behavior of others.
A)True
B)False
Q2) List the two dimensions used in Blake and Mouton's Leadership Grid.
Q3) Power is the potential ability to influence the behavior and decisions of other people.
A)True
B)False
Q4) _____ means being unpretentious and modest rather than arrogant and prideful.
A) Humility
B) Egotism
C) Altruism
D) Reserved
E) Assurance
Q5) A(n) _____ leader is distinguished by a special ability to bring about innovation and change.
Q6) The ability to influence people toward the attainment of goals is known as _____.
Q7) Differentiate between a substitute and a neutralizer.
Page 17
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Chapter 16: Motivating Employees
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.
A)True
B)False
Q2) Organizations that empower employees often reward them based on the results shown in the company's bottom line.
A)True
B)False
Q3) The expectancy theory attempts to define specific types of needs or rewards to establish that they exist and may be similar to other individuals.
A)True
B)False
Q4) External and relatedness are the first two groups of needs in Aldefer's ERG theory. A)True
B)False
Q5) Explain employee growth-need strength and its relationship to the job characteristics model.
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Page 18
Chapter 17: Managing Communication
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?
A) Informal channel of communication
B) Personal communication network
C) Organizational grapevine
D) Focus group
E) Career pathway team
Q2) The _____ is the tangible formulation of the idea that is sent to the receiver.
Q3) Social media does not include blogs and wikis.
A)True
B)False
Q4) Downward communication is usually used to communicate information about all of the following EXCEPT:
A) indoctrination.
B) procedures.
C) performance feedback.
D) suggestions for improvement.
E) implementation of goals.
Page 19
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Chapter 18: Leading Teams
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Which of the following is a standard of conduct that is shared by team members and guides their behavior?
A) Leadership
B) Cohesiveness
C) Norm
D) Attitude
E) None of these
Q2) During the _____ stage of team development, the major emphasis is on task accomplishment.
A) forming
B) performing
C) achieving
D) norming
E) storming
Q3) Briefly discuss the various styles that can be used to handle conflict.
Q4) A multidomestic team is a work team made up of members of different nationalities whose activities span multiple countries.
A)True
B)False
Q5) Discuss the determinants of team cohesiveness and its consequences.
Page 20
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) The capital budget lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems.
A)True
B)False
Q2) The _____ provides three types of information: assets, liabilities, and owners' equity.
Q3) The system of governing an organization so that the interests of corporate owners are protected refers to corporate governance.
A)True
B)False
Q4) Which of the following is the systematic process through which managers regulate organizational activities?
A) Strategic planning
B) Organizational control
C) Organizational goal setting
D) Strategic regulation
E) Organizational leading
Q5) Identify and briefly describe each of the common financial ratios addressed in your text.
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