Management and Organization Exam Questions
Course Introduction
This course explores the fundamental principles of management and the dynamics of organizational structure and behavior. Students will examine core managerial functions such as planning, organizing, leading, and controlling, while also analyzing how organizations are designed, cultures are built, and teams are formed. The course utilizes case studies and real-world examples to illustrate how managers make strategic decisions in todays complex, global business environment. Emphasis is placed on effective communication, ethical decision-making, and the development of leadership skills necessary to motivate individuals and achieve organizational goals.
Recommended Textbook
Essentials of Management 9th Edition by Andrew J. DuBrin
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17 Chapters
914 Verified Questions
914 Flashcards
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Page 2
Chapter 1: The Managers Job
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Sample Questions
Q1) An important part of the model for learning managerial skills is to obtain feedback on performance from others.
A)True
B)False
Answer: True
Q2) An important subset of interpersonal skills for managers is__________the ability to work effectively and conduct business with people from different cultures.
A) multiculturalism
B) bilingualism
C) diversity
D) multinationalism
Answer: A
Q3) At the higher levels of management, the four roles that are the most important include::
A) organizer, visionary, team builder, facilitator.
B) liaison, spokesperson, figurehead, and strategic planner
C) environmental specialist, mentor, coach, ethics officer.
D) administrator, implementor, entrepreneur, task coordinator
Answer: B
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Page 3
Chapter 2: International Management and Cultural Diversity
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) A problem tied to global outsourcing is that American employers can offer low wages to domestic employees backed by the threat that their work could be sent offshore.
A)True
B)False
Answer: True
Q2) The symptoms of culture shock usually stem from
A) an intense dislike for foreign cultures.
B) an electrifying experience in another country.
C) being abruptly placed in a foreign culture.
D) being forced to learn a foreign language quickly.
Answer: C
Q3) An advantage of free-trade agreements for a company like Big Moe, the paper recycler in New Jersey, is that the company can
A) avoid paying United States income tax.
B) avoid paying New Jersey income tax.
C) import trees from China and India more readily.
D) export more easily.
Answer: D
Page 4
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Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) Blowing the whistle on one's employer frequently leads to negative consequences for the individual, such as no further promotions or low performance evaluations.
A)True
B)False
Answer: True
Q2) Building a sustainable environment includes
A) developing a green supply chain
B) omitting hazardous emissions
C) both a & b
D) writing a code of ethics
Answer: C
Q3) According to the concept of moral intensity, a worker is most likely to behave ethically and legally when
A) a manager observes his or her behavior closely.
B) the worker has intense morals.
C) the consequences of the act are minor.
D) the consequences of the act are substantial.
Answer: D
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Chapter 4: Essentials of Planning
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Sample Questions
Q1) Planning is
A) a complex and comprehensive process involving interrelated stages.
B) organizing, implementing, and controlling.
C) finding the best person for a job.
D) communicating effectively with stakeholders.
Q2) The purpose of crowdcasting is to obtain widespread input into the development of business strategy.
A)True
B)False
Q3) A manager controls the plan when he or she
A) creates a vision statement.
B) creates a mission statement.
C) establishes a budget to pay for the action plan.
D) checks to see how well goals are being attained.
Q4) A medical products firm specializes in the manufacture of prosthetic arms and legs, thereby illustrating a focus strategy.
A)True
B)False
Q5) Using the planning model, how would you plan an event for 500 people.
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Chapter 5: Problem Solving and Decision Making
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Sample Questions
Q1) A major technique for improving decision making is to dig for alternatives rather than accept the first possibility that comes to mind.
A)True
B)False
Q2) A well-accepted method of stimulating creativity is to engage in physical exercise.
A)True
B)False
Q3) The experience if Ideo, the design firm, is that preparing for brainstorming meetings inhibits spontaneity so much that preparation is not worth the effort.
A)True
B)False
Q4) The purpose of visualization for making better decisions under crisis is to A) rehearse in your mind how you will react to the crisis.
B) think of all the times you have failed in the past.
C) engage in a pleasant fantasy to reduce your stress.
D) imagine how angry your boss will be if your fail.
Q5) Describe what actions an organization can take to encourage employees to think more creatively.
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Sample Questions
Q1) A judgmental forecast is A) based on a collection of subjective opinions.. B) a qualitative forecasting method.
C) both a & b D) a quantitative forecasting method.
Q2) A decision tree is considered particularly useful in A) evaluating costs over the life of a project. B) making a sequence of decisions. C) estimating the length of time required to achieve given return on investment. D) determining when to drop a product line.
Q3) Suppose a small-business owner wants to repaint the walls inside the office. The office manager suggests buying a premium brand of paint because such paint stays fresher looking longer and does not chip as readily. What would a data-driven manager say?
Q4) The economic-order quantity (EOQ) is the inventory level that minimizes ordering and carrying costs.
A)True
B)False
Q5) Describe scenario planning.
Page 8
Q6) Explain the basics of a just-in-time (JIT) inventory system.
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Page 9
Chapter 7: Job Design and Work Schedules
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Sample Questions
Q1) According to the contemporary view of jobs, the competent worker strictly follows his or her job description.
A)True
B)False
Q2) A major contributor to carpal tunnel syndrome is the pinching of a nerve that gives feeling to the hand.
A)True
B)False
Q3) Which one of the following is not a common type of job crafting? Making changes in
A) the pay structure of a job.
B) the number and types of job tasks.
C) the interactions with others on the job.
D) one's view of a job.
Q4) Workers with high job involvement will
A) identify psychologically with their work.
B) involve others in getting their work done.
C) separate their self-image from their work.
D) search for horizontal job loading.
Q5) Describe telecommuting, along with some of its advantages and disadvantages.
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Chapter 8: Organization Structure, Culture, and Change
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Sample Questions
Q1) The presentation of compelling reasons for change will often create a sense of urgency.
A)True
B)False
Q2) An important emphasis of a Six Sigma program is to A) prevent problems.
B) punish employees who perform sloppy work.
C) minimize the behavioral aspects of achieving high quality. D) base quality standards on individual differences.
Q3) When a business firm faces an uncertain and unstable environment, it needs a highly flexible structure.
A)True
B)False
Q4) Informal structures in organizations are based to a large extent on the networks of contacts people use to get work accomplished.
A)True
B)False
Q5) Reengineering results in a horizontal layout of work.
A)True
B)False
11
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Chapter 9: Staffing and Human Resource Management
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Sample Questions
Q1) Developmental needs can be organization-wide as well as individual.
A)True
B)False
Q2) You are engaged in informal learning when you and a few co-workers exchange ideas about a new technology while working out in the company gym.
A)True
B)False
Q3) The thrust of the American Rights to Work Group is to establish cooperative, productive relationships between management and labor unions.
A)True
B)False
Q4) E-learning, is least likely to be effective for teaching A) financial ratios.
B) product information.
C) interpersonal skills.
D) software skills.
Q5) Suppose your job is to establish a performance evaluation system for your company that has 300 employees. Describe the system you would install.
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Chapter 10: Leadership
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Sample Questions
Q1) Management focuses on
A) continuous improvement of the status quo.
B) change that compels a group to innovate.
C) eliciting cooperation and teamwork.
D) having a vision
Q2) A key aspect of leading by example is for the leader to
A) set high goals for group members.
B) be assertive with group members.
C) appeal to the rationality of group members
D) show a consistency between actions and words.
Q3) According to the Situational Leadership II, a Self-Reliant Achiever has low competence and high commitment.
A)True
B)False
Q4) Mitch exercises self-leadership when he
A) leads himself to accomplish a difficult but important task.
B) asks for a raise outside of a performance evaluation meeting.
C) gets coworkers to recommend him for a promotion.
D) encourages coworkers to perform well.
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Chapter 11: Motivation
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Sample Questions
Q1) The employee motivation program at Dollar General illustrates that
A) people who work in discount stores demand luxury prizes.
B) only financial motivators are effective.
C) with even modest rewards, positive reinforcement can help a company attain its goals.
D) the most effective rewards are low-priced merchandise.
Q2) A thrust in linking pay to performance is to attempt to link pay to
A) performance as good as the employee's best year.
B) team rather than individual performance.
C) how long the employee has been with the firm.
D) performance that supports the business strategy.
Q3) People who justify such high executive compensation say the large payments are necessary
A) to attract and retain top talent.
B) to keep the executives motivated.
C) both a & b
D) to use profit sharing.
Q4) The principle of "What's in it for me?" contradicts need theories of motivation.
A)True
B)False
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Chapter 12: Communication
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Sample Questions
Q1) A learning organization
A) modifies its behavior to reflect new knowledge and new insights.
B) is skilled at creating, acquiring, and transferring knowledge.
C) both a & b
D) approaches each problem with a completely new start.
Q2) George wants to cut down on the excessive amount of office politics in the distribution center he manages, so he is advised to
A) engage in open communication more frequently.
B) practice more favoritism.
C) increase the amount of territorial games.
D) become more unpredictable himself.
Q3) The general purpose of nonverbal communication is to
A) get through to people who have difficulty receiving verbal messages.
B) express the feeling behind a message.
C) control the reactions of the receiver.
D) repeat what was expressed verbally.
Q4) Suppose you are on an overseas assignment to a culture much different than your own. How would you go about overcoming any potential communication barriers between you and members of the group you will be working with?
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Chapter 13: Teams, Groups, and Teamwork
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Sample Questions
Q1) Relationship conflict focuses on personalized, individually oriented issues.
A)True
B)False
Q2) During the forming stage the group starts to come together as a coordinated unit, and harmony prevails.
A)True
B)False
Q3) A key advantage of a project structure is that it
A) does not require skilled workers.
B) does not require resources from the larger organization.
C) encourages identification with the project.
D) leads to stable assignments for project members.
Q4) When Kristy was asked to explain the drop in crime and complaints about the police department, she attributedmuch of the success to improved teamwork. In her words: "Our police team can't take credit for the total drop in crime. I am saying that I have been fortunate to assemble a great team. We all have key roles to play, and we cooperate totally with each other."
1. What does this story illustrate about teamwork?
2. Why is it important to understand teams?
Q5) What factors contribute to team effectiveness?
Page 16
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Chapter 14: Information Technology and E-Commerce
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Sample Questions
Q1) Information technology gives more workers access to A) information for decision making.
B) strategic plans.
C) motivational concepts.
D) staffing concerns.
Q2) In terms of increasing productivity, information technology has made it easier for organizations to
A) make their hierarchies steeper.
B) add more staff.
C) thin the number of employees.
D) charge more for commodities (basic products where the brand is not key).
Q3) A widespread complaint is that information technology has produced many awkward customer-service systems.
A)True
B)False
Q4) Microblogging refers to
A) sending brief updates online about work activities to employees.
B) e-leadership.
C) wikis.
D) setting up a chat room.
Page 17
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Chapter 15: Essentials of Control
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Sample Questions
Q1) A recommended approach to cost cutting is to squeeze hard the expenditures of everybody but the top management team.
A)True
B)False
Q2) An example of intellectual capital is the
A) money invested in a mainframe computer.
B) brainpower of a company's product development team.
C) money invested in advertising in trade journals.
D) accounts receivables for services.
Q3) An important part of the balanced scorecard is to provide workers with a complete picture of the organization.
A)True
B)False
Q4) In calculating the profit margin, net income is
A) subtracted from cost of goods sold.
B) added to profits.
C) divided by sales.
D) subtracted from sales.
Q5) Describe the characteristics of an effective control system.
Q6) Describe the measurement of intellectual capital.
Page 18
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Chapter 16: Managing Ineffective Performers
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Sample Questions
Q1) Managers often avoid confrontation because they may have limited skill in criticizing employees.
A)True
B)False
Q2) An analysis of many different studies indicated that employees with high standing on organizational citizenship behavior are more likely to engage in counterproductive employee behavior.
A)True
B)False
Q3) A recommended approach for dealing with difficult people is to submit to most of their demands by granting them concessions.
A)True
B)False
Q4) To deal with a difficult employee,
A) listen and then confront or respond.
B) give recognition and attention.
C) both a & b
D) give in to all demands.
Q5) What actions should a manager take to do an effective job of coaching?
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Chapter 17: Enhancing Personal Productivity and Managing Stress
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Sample Questions
Q1) Information technology specialist Marcy engages in true work streamlining when she A) stops working one weekends.
B) works faster than her coworkers.
C) eliminates sending a few unnecessary reports.
D) has the memory on her notebook computer upgraded.
Q2) Work-family conflict generally arises because the individual has to
A) work longer hours than expected.
B) pay more bills than expected.
C) accept a cut in health benefits.
D) perform multiple roles.
Q3) Job burnout results from
A) exposure to chronic job stressors.
B) individual sources of stress.
C) sudden exposure to job stressors.
D) too much excitement on the job.
Q4) In the counterattack technique for overcoming procrastination, the person gets even with the person who assigned an uncomfortable task to him or her.
A)True
B)False
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