Management and Organization Exam Practice Tests
Course Introduction
Management and Organization explores the fundamental principles and practices involved in leading, organizing, and coordinating people and resources within businesses and other types of organizations. The course examines key management functions such as planning, organizing, leading, and controlling, while also analyzing organizational structures, culture, communication, and decision-making processes.
Students gain an understanding of the various roles and responsibilities of managers, strategies for motivating teams, and the importance of ethics and diversity in the workplace. By blending theoretical concepts with real-world applications, this course prepares students to effectively address challenges and foster organizational success in dynamic environments.
Recommended Textbook
Management 6th Asia Pacific Edition by
John R. Schermerhorn Jr
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21 Chapters
2700 Verified Questions
2700 Flashcards
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Page 2
Chapter 1: The Changing World of Management
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which of the following is not a function of management?
A) Controlling
B) Planning
C) Delegating
D) Leading
E) Organising
Answer: C
Q2) Conceptual skill is the manager's ability to work with and through other people and to work effectively as a group member.
A)True
B)False
Answer: False
Q3) 'Is there a major shortfall in the number of minorities working in our business?' is a question associated with the 'management challenge' of______________________.
Answer: diversity
Q4) ____________________ is the management function concerned with allocating resources to the various organisational departments.
Answer: Organising
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Chapter 2: The Evolution of Management Thinking
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Economic forces pertain to the availability,production and distribution of resources in a society.
A)True
B)False
Answer: True
Q2) Where managerial and technical work are able to be specialised to produce more and better quality work with the same amount of effort is known as _______________ (three words).
Answer: unity of direction
Q3) As assumption of Theory X is that 'the average human being learns,under proper conditions,not only to accept but to seek responsibility'.
A)True
B)False
Answer: False
Q4) Total quality management focuses on managing the total organisation to deliver quality to customers.
A)True
B)False
Answer: True
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Chapter 3: The Environment and Corporate Culture
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) Which of these is a narrative based on events that is repeated frequently and shared by organisational employees?
A) Symbol
B) Slogan
C) Story
D) Hero
E) Culture
Answer: C
Q2) The ______________________________________ (two words)is the outer layer that is widely dispersed and affects organisations indirectly. Answer: general environment
Q3) When an organisationattempts to influence public opinion in order to create a more positive image,it is said to be partaking in ____________________ exercises. Answer: public relations
Q4) A(n)______________________ (two words)comprises a number of organisations with similar interests for the purposes of influencing their environment . Answer: Trade association
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Chapter 4: Managing in a Global Environment
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) A cultural attitude marked by the tendency to regard one's own culture as superior to others is called:
A) ethnocentrism
B) polycentrism
C) geocentrism
D) technocentrism
E) Polytheism.
Q2) A high-context culture is one where people used communication primarily to exchange facts and information.
A)True
B)False
Q3) Franchising is a form of direct investment.
A)True
B)False
Q4) A(n)________________________ (two words)is an organisation that receives more than 25 per cent of its total sales revenues from operations outside the parent company's home country.
Q5) The degree to which people accept inequality in power among institutions,organisations and people is called ____________________________________(two words).
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Chapter 5: Ethics,Social Responsibility and Sustainable Development
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) The utilitarian approach to ethical decision-making holds that the action that produces the greatest good to the greatest number is the only ethical action to take.
A)True
B)False
Q2) All modern societies lay down ground rules,laws and regulations that businesses are expected to follow.The organisation's ___________________ defines what society deems as important with respect to appropriate corporate behaviour.
A) ethical responsibility
B) obstructive responsibility
C) social responsibility
D) legal responsibility
E) None of these choices
Q3) ____________________ responsibility is purely voluntary and guided by a company's desire to make social contributions not mandated by economics,law or ethics.
Q4) ________________________________ (three words)involves investing in companies which,in the judgement of the investor,do no harm to people or the environment through their activities.
Page 7
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Chapter 6: Managing Start-Ups and New Ventures
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) The process of initiating a business venture,organising it and assuming its risks is known as ____________________.
Q2) When funds are invested in exchange for ownership in the company,it is called equity financing.
A)True
B)False
Q3) Encouraging intrapreneurships:
A) results in spin-offs from frustrated employees
B) creates disruption to the normal successful business
C) is a way to keep innovation within the organization
D) may incur the wrath of labour unions
E) limits innovation in an organisation.
Q4) A(n)___________________ is characterised as someone who gets personal satisfaction from being a business owner.
Q5) The innovation process requires organisations (and entrepreneurs)to avoid risk at all costs.
A)True B)False
Q6) List the five stages of growth for an entrepreneurial company.
Page 8
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Chapter 7: Organisational Planning and Goal Setting
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) One major problem with MBO is:
A) it discourages individual creativity
B) it does not work well in constantly changing environments
C) it decreases employee motivation
D) it does not work well in non-profit organisations
E) None of these choices.
Q2) Bill is a first-line supervisor at Catamaran Corporation.He ensures that the day-to-day operations of the functional staff are organised and carried out effectively.As such,Bill would be most concerned with which level of goals?
A) Vision
B) Profit-making goals
C) Operational goals
D) Strategic goals
E) Mission statement
Q3) ___________________ (two words)are designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.
Q4) ___________________ (two words)are the responsibility of lower management (i.e.department leaders and individual employees).
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Chapter 8: Strategy Formulation and Implementation
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) With a focus strategy,the organisation concentrates on a specific regional market or buyer group.
A)True
B)False
Q2) Wiley Woodchips Pty Ltd is particularly concerned about pending legislation tabled in State Parliament that would further regulate their organisation.This legislation would be classified as a(n):
A) external opportunity
B) internal strength
C) external threat
D) external weakness
E) parliamentary chaos.
Q3) The millions of dollars spent by Coles supermarkets on upgrading and modernising its stores is an example of _______________ strategy.
A) business-level
B) corporate-level
C) SWOT
D) functional-level
E) cost-benefit
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Page 10
Chapter 9: Managerial Decision Making
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) The characteristics of being directive,analytical,conceptual and behavioural all belong to the 'decision choice' aspect of the personal decision framework.
A)True
B)False
Q2) A(n)____________________ refers to a situation where an organisation perceives the potential to exceed its current goals,whereas a ____________ refers to a situation where an organisation fails to meet its goals.
Q3) The __________ model of decision making describes how managers actually make decisions in situations characterised by uncertainty and ambiguity.
A) administrative
B) classical
C) administrative.
D) classical.
Q4) List the characteristics of the classical,administrative and political decision-making models described in the text.
Q5) _______________________________________(two words)is the willingness to undertake risk with the opportunity of gaining an increased payoff.
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Chapter 10: Designing Organisation Structure
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) The organisation chart:
A)shows the characteristics of the organisation's vertical structure
B)is a visual representation of the organisation's structure
C)details the formal reporting relationships that exist within an organisation
D)All of these choices.
E)A and B.
Q2) A cross-functional team normally has two or more groups of employees who are in continuing conflict because of a difference in goals and values.
A)True
B)False
Q3) In a __________ structure,all functions in a specific country or region report to the same division manager.
A) functional
B) matrix
C) geographic-based
D) team
E) network
Q4) List the five approaches to departmentalisation.
Q5) Briefly explain the concept of line and staff departments and authority.
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Chapter 11: Managing Change and Innovation
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/43787
Sample Questions
Q1) A change agent is an organisational development specialist who contracts with an organisation to facilitate change.
A)True
B)False
Q2) The application of behavioural science techniques to improve an organisation's effectiveness is called ______________________________________ (two words).
Q3) The ______________ believes in the idea,confronts the organisational realities of costs and benefits,and gains the political and financial support needed to bring it to reality.
A) inventor
B) idea champion
C) sponsor
D) critic
E) None of these choices.
Q4) Resistance to organisational change can emanate from self-interest,a lack of understanding and trust,uncertainty,and congruence in the assessment of goals.
A)True
B)False
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Chapter 12: Managing Human Resourcess
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) The manager then prepares a written ____________________ (two words)which is a summary of the specific tasks,duties and responsibilities; and a job specification,which outlines the knowledge,skills,education,physical abilities and other characteristics needed to adequately perform the job.
Q2) Performance appraisal refers to any effort at placing the right people in the right jobs,making the best use of employee talent and skills,and developing human capital for the future.
A)True
B)False
Q3) An exit interview is conducted with departing employees to determine the reasons for their termination.
A)True
B)False
Q4) A(n)__________________ (three words)occurs when the interviewer asks broad,open-ended questions and permits the applicant to talk freely with minimal interruption.
Q5) A recruiting approach that gives applicants all pertinent and realistic information about the job and the organisation is called a ___________________ (three words).
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Chapter 13: Managing Diversity
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Differentiate between prejudice,discrimination and stereotyping.What negative organisational outcomes can result from managers that adopt these biases in their decision-making?
Q2) The conceptual barrier that separates women and minority groups from top management positions is known as the glass ceiling.
A)True
B)False
Q3) An organisation that accepts only one way of doing things,and has one set of values and beliefs is said to have a(n)________________.
Q4) An environment in which the organisation accommodates several subcultures,including employees who would otherwise feel isolated and ignored is known as __________________.
Q5) ______________________ (two words)is designed to educate employees about the importance of being aware of their own biases,and teach them skills for communicating and working with others.
Q6) Expatriates are employees who no longer act in the best interests of their home country.
A)True
B)False
15
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Chapter 14: Individual Behaviour in Organisations
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Self-awareness is about being cognisant of the internal aspects of one's nature,such as personality traits,beliefs,emotions,attitudes and perceptions.
A)True
B)False
Q2) Ted wants to look his best when he goes for his interview.He is focusing on which of these perceiver's characteristics?
A) Contrast
B) Personality
C) Needs and motivation
D) Primacy
E) Recency
Q3) The tendency to overestimate a contribution of internal factors to one successes and the contribution of external factors to once failures is known as the fundamental attribution error.
A)True
B)False
Q4) The cognitive process a person uses to make sense of the world around them is known as __________________.
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Page 16
Chapter 15: Leadership
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) The _____________________ is a passive,yet independent,critical thinker.
A) alienated follower
B) conformist
C) pragmatic survivor
D) passive follower
E) critical follower
Q2) The _____________________ exhibits neither critical,independent thinking nor active participation.
A) alienated follower
B) conformist
C) pragmatic survivor
D) passive follower
E) critical follower
Q3) The charismatic leader is one who has the ability to motivate employees to transcend their expected performance.
A)True
B)False
Q4) List the four leadership styles espoused in Hersey and Blanchard's Situational Leadership Model.
Q5) Identify the five levels in the level 5 leadership hierarchy.
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Chapter 16: Motivating Employees
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) List the five types of need according to Maslow's hierarchy.
Q2) Mary,a teacher of primary school students,continually ignores her students when they put their hand up wanting to ask a question or make a statement.After some time,the students learn not to put their hand up at all.This is an example of negative reinforcement.
A)True
B)False
Q3) Empowerment refers to power-sharing,as well as the delegation of power authority to subordinates in an organisation.
A)True
B)False
Q4) Existence and relatedness are the first two groups of needs in Alderfer's ERG theory. A)True
B)False
Q5) List the three needs according to McClelland's acquired needs theory.
Q6) Define the concept of 'motivation' and on what basis it occurs in individuals.What is the role of motivation in the employer-employee relationship?
Q7) List the four methods by which employees can be motivated through empowerment.
Page 18
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Chapter 17: Communication in Organisations
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) The communication of problems and expectations,suggestions for improvement,performance reports,and grievances and disputes are all examples of downward communications.
A)True
B)False
Q2) A group of Internet-based applications that allow the creation or exchange of user-generated content is known as social media.
A)True
B)False
Q3) List the elements of effective written communications.
Q4) When verbal and non-verbal messages are contradictory,the receiver usually will give more weight to behavioural actions than to verbal messages.
A)True
B)False
Q5) Communication networks must always have one specified individual to help coordinate the numerous network messages efficiently and effectively.
A)True
B)False
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Chapter 18: Leading Teams
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) A team created by the organisation is part of the formal organisational structure is called a ____________________ (two words).
Q2) A(n)__________________ has a designated leader,and its effectiveness is measured in indirect influence on business outcomes.
Q3) List the five stages of team development.
Q4) During the performing stage of team development,team members will be seen to be cooperating and solving the problem at hand.
A)True
B)False
Q5) Which of these types of team is a semi-permanent team in the organisation structure created to deal with tasks that regularly occur?
A) A special-purpose team
B) A horizontal team
C) A self-managed team
D) A vertical team
E) A diagonal team
Q6) During the ____________________ stage,conflict is resolved,the team harmony and unity emerge.
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Chapter 19: Managerial and Quality Control
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) Net income divided by sales is the correct formula for calculating:
A) profit margin on sale
B) a current ratio
C) a liquidity ratio
D) return on total assets s
E) a corporate evaluation.
Q2) Any system that aims to better align management activities with the interests of shareholders is known as:
A) effective control
B) principal-agent control
C) corporate governance
D) activity-based control
E) a balanced scorecard.
Q3) List the four key performance areas included in the balanced scorecard approach to control.
Q4) Sharing financial information and results with all employees in the organisation is called ___________________ (two words)management.
Q5) A(n)_____________________ (two words)includes anticipated and actual expenses for each responsibility centre and for the total organisation.
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Chapter 20: Managing the Value Chain, Information
Technology and E-Business
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132 Verified Questions
132 Flashcards
Source URL: https://quizplus.com/quiz/43796
Sample Questions
Q1) __________ is/are defined in your text as systems that link people and departments within or among organisations for the purpose of sharing information resources.
A) Electronic data interchange
B) Networks
C) Electronic bulletin boards
D) Computer meetings
E) EIS
Q2) A(n)_____________________ (two words)system is a system that uses advanced technology,digitally controlled,to allow for adaptation to produce a range of products.
Q3) Supply chain management techniques are being applied to the cattle industry in Australia,where each animal typically has several owners from birth until it is sold as meat.
A)True
B)False
Q4) Distinguish between management information systems and operations information systems.
Q5) List the characteristics of a 'nimble organisation'.
Q6) List the criteria for appraising the effectiveness of an IT system. Page 22
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Page 23
Chapter 21: Making Effective Management Happen
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Describe the assumptions of the resource-based view of the organisation.What is meant by the terms 'rare','inimitable','non-substitutable' and 'valuable'.
Q2) Each of the following are considered quality management practices,except:
A)bringing the voice of the customer into every corner of the organisation
B)reducing all forms of organisational waste
C)a focus on process controls
D)A and B.
E)A,B and C.
Q3) A manager who is overly controlling,and undertakes a detailed supervision of employees' actions (often in a meddlesome manner)can be criticised for which of the following:
A) micromanagement
B) project management
C) initiative fatigue
D) accountability
E) diligence.
Q4) List the five characteristics of a dynamic capability.
Q5) Recognising and rewarding staff for their contribution to innovation efforts is a component of effective ___________________ (two words).
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