Management and Organization Exam Preparation Guide
Course Introduction
Management and Organization introduces students to the fundamental concepts and practices involved in effectively managing and structuring organizations. The course explores the roles and functions of management, including planning, organizing, leading, and controlling, and examines the impact of organizational structure, culture, and environment on performance. Through case studies and real-world examples, students learn how decision-making, communication, motivation, and leadership shape both individual and group behavior within organizations. By the end of the course, students develop a critical understanding of how managers can align organizational resources and cultivate strategies to achieve business objectives and foster a healthy organizational climate.
Recommended Textbook Fundamentals of Management 8th Edition by
Ricky Griffin
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Page 2
Chapter 1: Understanding the Managers Job
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Sample Questions
Q1) The _____ perspective states that effective managerial behavior in one situation cannot always be generalized to other situations.
A) behavioral
B) scientific management
C) contingency
D) administrative management
E) systems
Answer: C
Q2) In the context of the systems perspective, an input would be:
A) human resources.
B) losses.
C) feedback loops.
D) products.
E) services.
Answer: A
Q3) _____ managers set overall organizational goals and determine strategy and operating policies.
Answer: Top
Top managers create the organization's goals, overall strategy, and operating policies.
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Page 3
Chapter 2: The Environment of Organizations and Managers
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Sample Questions
Q1) A diner received many warnings from the local Board of Health regarding the quality of its food. The Board of Health objected to the trans-fats used for frying and the freshness of bread and meat used at the diner. The Board is playing the role of a(n) _____ in the restaurant's environment.
A) competitor
B) customer
C) supplier
D) regulator
E) investor
Answer: D
Q2) _____ is the extent to which the organization conforms to local, state, federal, and international laws.
A) Technological compliance
B) Philanthropic giving
C) Ethical compliance
D) Legal compliance
E) Risk management
Answer: D
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Chapter 3: Planning and Strategic Management
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Sample Questions
Q1) Strategies to slow the entry of competitors are important if an organization is entering an industry during the _____ stage of the product life cycle.
A) growth
B) introduction
C) decline
D) maturity
E) recovery
Answer: A
Q2) Strategic goals are set by:
A) first-line managers.
B) middle managers.
C) top managers.
D) stockholders.
E) consumers.
Answer: C
Q3) Pepsi has three divisions: soft drinks, juices, and snacks.
A)Single-product strategy
B)Related diversification
C)Unrelated diversification
Answer: B
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Chapter 4: Managing Decision Making
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Sample Questions
Q1) Groupthink:
A) results in more conflicts.
B) is most likely to occur in non-cohesive groups.
C) often leads to choosing a wrong alternative.
D) results in extensive brainstorming.
E) results in polarization.
Q2) The model of decision making that is prescriptive and assumes that managers make rational and logical decisions is called the _____ model.
Q3) Which of the following statements is true in the context of selecting the best alternative?
A) The decision maker can only select one best alternative.
B) The decision maker can develop subjective estimates and weights for choosing an alternative.
C) The decision maker must choose the alternative that involves the most costs.
D) The decision maker must only stick to completely rational, mathematical analysis while selecting an alternative.
E) The decision maker can choose an alternative that does not pass the consequence, satisfactoriness, and feasibility test.
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6
Chapter 5: Entrepreneurship and New Venture Management
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Sample Questions
Q1) Responsible for building a customer base
A)Starting a business from scratch
B)Buying an existing business
C)Buying a franchise
Q2) Primarily because they require few resources, _____ businesses are the fastest-growing segment of small-business enterprise.
Q3) Graver Bros. Inc. is a company that buys packaged organic grains from local farmers and sells it to supermarkets in large cities. Graver Bros. Inc. operates in the _____ industry.
A) wholesale
B) retail
C) manufacturing
D) finance
E) insurance
Q4) A firm that exploits a marketing opportunity ahead of its competitors is said to have a(n) _____.
Q5) One important part of a business plan is the entrepreneurs' estimate of the amount of business they expect, also called a(n) _____.
Q6) Discuss the concept of entrepreneurship.
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Chapter 6: Organization Structure and Design
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Sample Questions
Q1) Under the _____ arrangement, the members and units in an organization are grouped into functional departments such as marketing and production.
A) division form
B) Z-form
C) H-form
D) U-form
E) M-form
Q2) At Supertech Inc., a technology company, employees are given more authority and are allowed to make their own decisions. Supertech operates in a business environment that is not predictable. The middle managers, supervisors, and employees have a degree of autonomy and are encouraged to make decisions. Which of the following concepts is illustrated in the scenario?
A) Deskilling
B) High power distance
C) Micromanagement
D) Decentralization
E) Job specialization
Q3) _____ consists of the conversion processes used to transform inputs into outputs.
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8
Chapter 7: Organization Change and Innovation
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Sample Questions
Q1) Ron, a manager at a hardware components manufacturing unit, has recently learned from a subordinate's report that the production rates in his firm have gone down immensely because of poor employee morale. Ron has realized that he needs to implement a change in the organization that will motivate employees. Which of the following steps in the comprehensive approach to change is illustrated in the scenario?
A) Recognizing the need for change
B) Understanding how to implement the change
C) Setting goals for the change
D) Selecting a change technique
E) Implementing the change
Q2) A(n) _____ is usually a middle manager who learns about a new project and becomes committed to it. He helps overcome organizational resistance to change and convinces others to take the innovation seriously.
A) product champion
B) inventor
C) sponsor
D) venture capitalist
E) transformational leader
Q3) The first stage in the organizational innovation process is _____.
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Page 9
Chapter 8: Managing Human Resources in Organizations
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Sample Questions
Q1) Which of the following laws limits union power and specifies management rights during union-organizing campaign?
A) The National Labor Relations Act
B) The Employee Retirement Income Security Act of 1974
C) The Fair Labor Standards Act
D) The Labor Management Relations Act
E) The Occupational Safety and Health Act of 1970
Q2) Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resource management concept illustrated in the scenario is _____.
A) job specialization
B) job rotation
C) development
D) training
E) recruitment
Q3) School districts in Harry's city allocate as much money to teachers' indirect compensation, or _____ , as they do to teacher salaries and wages.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Christine admires her friend Paul's extraverted nature. She knows that he is always ready to meet with her and other colleagues to share ideas. Christine's knowledge about Paul portrays the _____ component of her attitude.
A) affective
B) stereotypical
C) affirmative
D) cognitive
E) dissonance
Q2) Periodic Inc. provides formal training to newly recruited Business Developers to guide them in designing new business initiatives. The new recruits are in the _____ stage of the creative process.
A) preparation
B) incubation
C) insight
D) verification
E) administration
Q3) Simon thinks all Asians are smart. This process of categorizing people is an example of _____.
Q4) _____ is the process of observing behavior and attributing causes to it.
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Chapter 10: Managing Employee Motivation and Performance
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Sample Questions
Q1) _____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development.
A) Esteem
B) Social
C) Self-actualization
D) Security
E) Physiological
Q2) _____ is a reward system wherein an organization pays an employee a certain amount of money for every unit he or she produces.
A) Scanlon plan
B) Piece-rate incentive plan
C) Incentive pay
D) Merit pay plan
E) Gainsharing
Q3) Discuss the basic assumptions of expectancy theory.
Q4) Joe gets a 10 percent pay raise compared to Donna's 8 percent based on his excellent performance over the year. The pay awarded shows that the organization has used a _____ plan.
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Q5) Compare and contrast fixed-interval schedule and variable-interval schedule.
Chapter 11: Leadership and Influence Processes
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Sample Questions
Q1) Valencia, an employee at Y Inc., attempts to bring all her contributions to successful projects to the notice of her manager. Her intention is to build a good image in the eyes of the management. What is best exemplified by Valencia's behavior?
A) Creation of an obligation
B) Impression management
C) Coercion
D) Persuasion
E) Inducement
Q2) In the Managerial Grid, the ideal manager behavior is represented by a 9,9 "team" manager, who has high concern for both:
A) structure and people.
B) people and production.
C) leadership and production.
D) finances and operations.
E) resources and products.
Q3) Aligning an organization with its environment requires _____ leadership.
Q4) The models of leadership that look for key situational factors that affect the appropriate style of leadership and the relationships between the factors are known as _____ approaches.
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) Which of the following individual skills is likely to enhance communication effectiveness?
A) Being passive
B) Assimilating information
C) Encouraging one-way communication
D) Having preconceptions
E) Exhibiting a predisposition about a subject
Q2) Ashley was giving an interview for a job opening when her interviewer was interrupted by her assistant with an urgent phone message. This is an example of:
A) miscommunication.
B) semantics.
C) decoding.
D) noise.
E) oversight.
Q3) Compare vertical and horizontal communication.
Q4) Discuss the organizational barriers to communication.
Q5) Compare and contrast oral and written communication.
Q6) _____ communication blurs the differences between oral and written communication and can help each be more effective.
Page 14
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Chapter 13: Managing Work Groups and Teams
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Sample Questions
Q1) Conflict between team roles and one's permanent role in a functional group
A)Interrole conflict
B)Intrarole conflict
C)Role overload
D)Cohesiveness
E)Socialization
F)Norms
Q2) Which of the following is a characteristic of a task group?
A) It is created to accomplish a wide range of purposes.
B) It is formed by its members.
C) It has a stated or implied time horizon.
D) It has an unspecified time horizon.
E) It consists only of managers from various functions.
Q3) Which of the following approaches to negotiation tries to predict how and when negotiators will make departures from perfect rationality?
A) Situational characterization
B) The demographic approach
C) Game theory
D) The cognitive approach
E) Machiavellianism
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Chapter 14: Basic Elements of Control
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Sample Questions
Q1) Which of the following financial documents shows a listing of all the organization's assets and liabilities at a given point in time?
A) Balance sheet
B) Expense budget
C) Income statement
D) Revenue budget
E) Capital expenditures budget
Q2) An organization shifts its budget from a few, large projects to accommodate a number of smaller projects every year. It also decentralizes power and gives additional responsibilities to individual project managers. This is an example of the use of _____ control.
A) physical
B) information
C) structural
D) financial
E) screening
Q3) Preliminary control is one type of _____ control.
Q4) A(n) _____ is an independent appraisal of an organization's accounting, financial, and operational systems.
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Chapter 15: Managing Operations, Quality, and Productivity
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Sample Questions
Q1) Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide them with fresh and good quality vegetables and fruits. In the context of total quality management, the chefs are focusing on _____.
A) employee involvement
B) strategic commitment
C) technology
D) materials
E) methods
Q2) In the United States, which of the following steps did the manufacturing companies take to recover from the long period of decline?
A) They increased their workforces dramatically.
B) They opened more plants.
C) They changed their market.
D) They modernized their plants.
E) They changed their sector.
Q3) The total features and characteristics of a product or service that determine the ability of that product or service to satisfy stated or implied needs is _____.
Q4) ISO 9000:2000 refers to a set of quality standards created by the _____.
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