Management and Organization Exam Bank
Course Introduction
This course provides a comprehensive overview of the principles and practices of management and organization within contemporary businesses. Students will explore the foundational functions of management, including planning, organizing, leading, and controlling, while examining how organizations are structured to achieve strategic goals. The course emphasizes key topics such as decision-making, motivation, teamwork, organizational culture, change management, and leadership. Through case studies and practical examples, students will analyze real-world management challenges and develop skills essential for effective organizational performance in a dynamic and diverse environment.
Recommended Textbook
Management 1st Edition by Christopher P. Neck
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18 Chapters
1057 Verified Questions
1057 Flashcards
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Page 2
Chapter 1: Management in the 21st Century
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Which skill set ismost important for a Top Manager?
A)Relational
B)Technical
C)Planning
D)Conceptual
Answer: D
Q2) A manager's four major tasks are ____________, ____________ , ___________, and ___________.
Answer: planning, organizing, leading, controlling
Q3) All of the following are ways of practicing "Positive Psychology" EXCEPT:
A)motivating
B)rewarding
C)encouraging
D)understanding
Answer: D
Q4) __________ ____________ are groups formed to enhance one's college experience through academic, political, religious, sports, environmental, and social action.
Answer: Student organizations
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Chapter 2: The Evolution of Management
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58 Flashcards
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Sample Questions
Q1) Frederick Taylor developed five principles of Scientific Management that defined the task-management system.
A)True
B)False
Answer: False
Q2) Which of the following is not one of the outcomes of Follett's Conflict Resolution Model?
A)Struggle for victory
B)Individual submission
C)Compromise
D)Integration
Answer: B
Q3) Which of the following is NOT a reason to which the Hawthorne Studies research team attributed the increase in performance?
A)A less restrictive/friendlier supervisory style
B)Working in small groups
C)More specific goals
D)Increased earnings
Answer: C
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Page 4
Chapter 3: Critical Thinking for Managers
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59 Flashcards
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Sample Questions
Q1) Feedback loops have levels of intensity, which if controllable, can be altered to achieve a desirable outcome.
A)True
B)False
Answer: True
Q2) The "Fixes that Fail" systems archetype occurs when:
A)Ttwo efforts or activities compete for the same resources.
B)Aan organization, in spite of past success, decides to batten down the hatches in the face of difficult economic times in order to avoid exposure to "risky" expenditures.
C)Aan urgent problem arises and managers are tempted to quickly implement a short-term solution that in the long-term will not fully correct the problem.
D)Iindividuals use a common limited resource purely for their own gain.
Answer: C
Q3) Systems thinking which is the ___________ that integrates the other four disciplines.
Answer: Fifth Discipline
Q4) A ____________ seeks stabilization or an equilibrium
Answer: balancing loop
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Chapter 4: Organizations and Change Management
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60 Flashcards
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Sample Questions
Q1) __________ ___________ are the specific and general factors outside of an organization that can change how it operates.
Q2) Which of the following is NOT a resource that affects how businesses operate globally?
A)Food
B)Energy
C)Shelter
D)Water
Q3) The three stages of change are __________, ___________, and __________.
Q4) Which of the following countries has the largest economy?
A)Japan
B)United States
C)China
D)India
Q5) Which of the following is NOT described by Joseph Campbell as one of the stages of a hero's journey?
A)Leaving home for an adventure
B)Facing barriers that question success
C)Returning home successful
D)Looking ahead to future endeavors
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Chapter 5: Diversity in a Global Economy
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Sample Questions
Q1) Organizations and managers that use diversity as an advantage create an internal environment that supports ______________________.
Q2) What are the three outcomes that result from organizations creating more relevant and/or higher quality products and services for customers?
A)Performance, satisfaction, turnover
B)Productivity, satisfaction, innovation
C)Productivity, saturation, turnover
D)Performance, saturation, innovation
Q3) Performance refers to the degree to which a company achieves its goals.
A)True
B)False
Q4) The group of over 150 researchers from 62 cultures around the world who assembled to study cultural dynamics in leadership and management were known as:
A)GLOBE
B)ASEAN
C)NAFTA
D)None of these
Q5) List and explain Hofstede's five dimensions of culture.
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Chapter 6: Ethics and Social Responsibility
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Sample Questions
Q1) ____________________ are an organization's highest expectations of behavior for all employees, including required and prohibited behaviors.
Q2) Which of the following is NOT a component of Ben & Jerry's three-part mission statement?
A)Product
B)Social
C)Economic
D)Global
Q3) _________ __________ are people who start a business for the dual purpose of profit and societal benefit.
Q4) According to the text, which of the following is NOT one of the five aspirations that Clif Bar wishes to sustain?
A)brands
B)planet
C)community
D)product
Q5) Ethics is as simple as "doing the right thing."
A)True
B)False
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Chapter 7: Making Better Decisions
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Sample Questions
Q1) Explain the concept of groupthink using the Space Shuttle Challenger disaster as an illustrative example.
Q2) ______________ bias occurs by generalizing from too small a sample size.
Q3) The three kinds of decision making outlined in the text are __________, _____________, and ___________.
Q4) Another name for the "Drifting Goals" system archetype is the:
A)Boiling Point
B)Boiled Frog Syndrome
C)Tipping Point
D)Steaming Toad Syndrome
Q5) Group brainstorming is beneficial when a problem is:
A)Specialized
B)Complex
C)Cross-functional
D)Both A and B
E)Both B and C
Q6) The two primary patterns of behavior that create problems in organizations are _____________________________ and
Q7) _______ are also referred to as "rules of thumb."
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Chapter 8: Setting Goals
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Sample Questions
Q1) A standing plan that provides specific steps to be taken as part of a recurring process or in response to a recurring situation is:
A)Rule
B)Policy
C)Regulation
D)Procedure
Q2) Which of the following is NOT a characteristic of a S.M.A.R.T.goal?
A)Specific
B)Measurable
C)Achievable
D)Realistic
E)Time-bound
Q3) Which of the following is NOT one of the pitfalls that Locke and Latham attribute to goal failure?
A)Long-term thinking
B)Increases in stress
C)Feelings of failure
D)Dishonesty/cheating
E)All of the above
Q4) ________ goals must be set in the right way in order to be successful.
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Chapter 9: Designing Strategies
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Sample Questions
Q1) All business strategies seek to gain competitive advantage.
A)True
B)False
Q2) A ___________________ is the process of assessing and monitoring the competition in order to design more effective strategies.
Q3) Merging properties would require twice the amount of supplies, but could potentially lower costs due to:
A)Unequal access to distribution channels
B)Demand-side benefits of scale
C)Capital requirements
D)Supply-side economies of scale
Q4) ____________ is when a company reduces expenses to create financial stability.
Q5) Articulating the organization's shared vision is the _____________ process for managing strategy.
Q6) The four processes of managing strategy are customer, financial, internal business process, and learning & growth.
A)True
B)False
Q7) Being a __________ is the least effective of all the strategies.
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Chapter 10: Structuring Organizations
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Sample Questions
Q1) A(n) __________________ is a group of independent companies that organize themselves to appear as one large entity.
A)matrix organization
B)network organization
C)centralized organization
D)functional organization
Q2) A manager's authority is an expectation that he/she is responsible for their activities and transparently report outcomes.
A)True
B)False
Q3) Many law enforcement agencies have a centralized organization structure.
A)True
B)False
Q4) Compare and contrast a centralized organization and a decentralized organization.
Q5) A visual document that communicates how a company is organized is an organizational chart.
A)True
B)False
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Chapter 11: The Human Side of Management
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60 Flashcards
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Sample Questions
Q1) Equal Pay Act
A)Managers have to ensure that both the male and female employees in similar roles are paid equally for their work
B)Identify areas of potential risk and take proactive steps to remove or minimize hazards
C)1993; signed by President Clinton
D)"Slave-Labor Bill"
E)Limits the power of employers to fire workers who belong to certain unions, and the ability to put down strikes
F)Protects employees by ensuring that funds in their pension plans would still be there when they retired
G)Set up to conduct unionized elections, and investigate unfair business practices (deals in private sector only)
Q2) List three reasons why employees may be inclined to seek new opportunities as outlined in the text.
Q3) When an employee feels that they have been treated unfairly due to discrimination, they can file a(n) ______________.
Q4) There is a direct link between __________ employees and retention.
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Chapter 12: Managing Team Performance
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60 Flashcards
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Sample Questions
Q1) High turnover and new team members are both examples of organizational:
A)variation
B)affiliation
C)conflict
D)generalization
Q2) Research has shown that there is a clear correlation between team _______ and ____________.
Q3) List and describe four different types of teams.
Q4) An encourager, a harmonizer, and a compromiser would all be examples of:
A)Dysfunctional roles
B)Socio-emotional roles
C)Task roles
D)None of the above
Q5) A group that is formed on the basis of accomplishing a common project, task, or goal, is known as a(n) __________.
Q6) A __________ should be established so that peers, supervisors, and/or customers can have input into the recognition process.
Q7) List and discuss four of the characteristics of effective teams as outlined in the text.
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Chapter 13: Managing As Leaders
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Sample Questions
Q1) Which of the following is NOT a characteristic that authentic leadership encourages?
A)Positive psychological capacities
B)self-awareness
C)self-development
D)internalized moral perspective
E)All of the above
Q2) The _________ leadership style is also sometimes called "SuperLeadership."
A)Directive
B)Transformational
C)Empowering
D)Transactional
Q3) This type of leader focuses on followers and their situation to achieve the best results:
A)Charismatic
B)Servant
C)Authentic
D)Shared
Q4) List and describe four basic types of leaders according to the Manz/Sims leadership typology.
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Chapter 14: Understanding Individual Behavior
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60 Flashcards
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Sample Questions
Q1) The Gallup Strengths Finder assessment identifies how many dominant themes of talent excellence for an individual?
A)Three
B)Five
C)Seven
D)Ten
Q2) Which of the following best describes the personality trait of 'openness'?
A)able to have fun and experience elation and delight
B)thoughtfulness, organization, and responsibility in the pursuit of goals
C)outgoing, sociable, talkative
D)forgiving, kind, affectionate, and cooperative
Q3) According to the emotional intelligence theory, leaders who have insight into their own emotions and the feelings of others can inspire a greater degree of work.
A)True
B)False
Q4) Inducements can be either formal or informal.
A)True
B)False
Q5) According to the chapter, the abbreviation for emotional intelligence is ____.
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Chapter 15: Communicating and Motivating Others
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) Which of the following schedules has a specific number of behaviors that must be met before a reward is given?
A)Fixed-ratio
B)Variable-interval
C)Fixed-interval
D)Variable-ratio
Q2) Negative reinforcement involves withholding praise or positive rewards.
A)True
B)False
Q3) A behavior strengthened by the removal of negative statements or actions is called
Q4) The two needs that are the most important and relevant in today's fluid workplace are ____________________ and _____________.
Q5) A variable-interval schedule is used after a varying period of time to reward successful performance in the forms of bonuses or promotions.
A)True
B)False
Q6) Shelter, food, water, clothing, and warmth are all examples of _______________ needs.
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Chapter 16: Information and Operations
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Sample Questions
Q1) Boosting circulation by 10% from the previous month, reducing production costs by 20%, or producing a 100% error-free document are all examples of specific
A)controls
B)standards
C)targets
D)objectives
Q2) Differentiate among the three types of control.
Q3) Real-time controls are often referred to as screening controls.
A)True
B)False
Q4) A(n) _________________ uses internal and external data to aid the executive staff with their decision-making process with regards to organizational performance.
Q5) _______________ is typically found in numerical form.
Q6) _______________ gives computers the ability to seemingly possess human intelligence and act accordingly to process information.
Q7) An executive support system is a management information system.
A)True
B)False
18
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Chapter 17: Performance Development
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Sample Questions
Q1) Supply chain
A)A building designed and built to support a particular service or function.
B)The design of space in an organization that specifies the workflow.
C)A characteristic of an organization that provides strategic access to all segments, vendors, and vitality.
D)The implementation of manufacturing through an electronic device that does not need continual operations support.
E)The implementation of best practices to eliminate inefficiencies and waste while increasing profit.
F)A production method that provides an item as needed versus keeping inventory in stock.
G)A network of interconnected businesses that are strategically aligned to provide product and service packages.
H)A process where an organization engages in incremental adaptation based on real-time feedback to push toward better engagement and overall productivity.
Q2) ______________ is the extent to which a person has a perception of "oneness" or "belongingness" relative to an organization.
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19
Chapter 18: Entrepreneurship and Innovation
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Q1) _________________ is the degree to which a company or its business model can grow, given the necessary resources.
Q2) A value-chain venture is a business strategy defined by acquiring, merging, and coordinating existing market products, services, and companies.
A)True
B)False
Q3) A ____________ is a measurement that determines the optimum level of group size and interaction to achieve successful creative output.
Q4) A(n) __________ is a set of stakeholders that are necessary to support the innovation and creation of new market value.
Q5) A(n) ____________ can be a great way of raising capital, generating publicity, and attracting attention to a company's products.
Q6) In 1975, _________ identified a need for "software that was increasingly easy to use and more powerful" and "a new kind of computer that was affordable, adaptable, and personal."
Q7) A ____________ mind is more likely to produce new ideas and find innovative ways to resolve problems.
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