Management and Organization
Exam Answer Key
Course Introduction
This course offers an in-depth exploration of the principles and practices of management and organization within various types of enterprises. Students will examine the fundamental functions of management planning, organizing, leading, and controlling while also considering the influence of organizational structure, culture, and behavior on effective decision-making and team dynamics. Through case studies, interactive discussions, and practical assignments, participants will develop critical skills for analyzing organizational issues, implementing managerial strategies, and fostering leadership and collaboration in both traditional and modern business environments.
Recommended Textbook Management 3rd Edition by Michael A. Hitt
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15 Chapters
1496 Verified Questions
1496 Flashcards
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Page 2
Chapter 1: The Nature of Management
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Sample Questions
Q1) The growth of the Internet has increased the importance of human capital.
A)True
B)False
Answer: True
Q2) Daniel is the manager of a luxury resort in the Bahamas.It is his responsibility to ensure that his subordinates do all that it takes to meet customer requirements and make their stays memorable.As a result,when one of their major customers voiced his dissatisfaction with the receptionist at the front desk,Daniel decided to change the receptionist's shift while the guest was staying at the resort.His authority to make this change reflects the ________ aspect of a manager's job.
A) choice
B) constraint
C) demand
D) compliance
Answer: A
Q3) Controlling is important but not a necessary managerial function.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Social Responsibility and Managerial Ethics
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Sample Questions
Q1) Pixel Inc prohibits smoking in the workplace.According to company rules,any employee found smoking on the work premises will be fined.However,managers are lax in implementing this rule and employees are regularly seen smoking in the office corridors and cafeteria.Which of the following is true in this scenario?
A) The probability of effect is low.
B) The concentration of effect is high.
C) The magnitude of the consequence is high.
D) The temporal immediacy is high.
Answer: A
Q2) Ethnocentricity tends to hurt managerial effectiveness,especially in culturally diverse contexts.
A)True
B)False Answer: True
Q3) Having to make a choice between two competing but arguably valid options is known as an ethical dilemma.
A)True
B)False
Answer: True
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Page 4
Chapter 3: International Management and Globalization
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Sample Questions
Q1) Which of the following is true for a globally focused organization?
A) Managers can tailor strategies to local market conditions and demands.
B) It allows a subsidiary to react quickly to changes in the marketplace.
C) They attempt to market a relatively standardized product across geographic markets.
D) It strives to be simultaneously centralized and decentralized.
Answer: C
Q2) MGN is company that manufactures hardware,headquartered in London,UK.The company strives to be simultaneously centralized and decentralized.As such,its goal is to achieve global efficiency while maintaining local market responsiveness.Which approach is the organization following?
A) transnational focus
B) state focus
C) region-country focus
D) global focus
Answer: A
Q3) The two major aspects of a country's environment are its heritage and culture.
A)True
B)False
Answer: False
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Chapter 4: Strategic Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Which of following is a requirement for a product to have competitive advantage over others?
A) durability
B) responsiveness
C) rarity
D) assurance
Q2) Ferrari differentiates its products based on style and performance and targets a narrow segment of customers.Ferrari is pursuing a(n)________.
A) multipoint competition strategy
B) focused differentiation strategy
C) focused cost leadership strategy
D) integrated differentiation-cost leadership strategy
Q3) The general environment's effects on a business are very direct.
A)True
B)False
Q4) Corporate-level strategy is the most important for achieving a competitive advantage.
A)True
B)False
Q5) What is a value chain?
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Chapter 5: Planning
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Sample Questions
Q1) A capital expenditure budget typically includes all primary activities on which the unit or organization plans to spend money and the amount allocated for each item during the year.
A)True
B)False
Q2) A manager of a local flower franchise is investigating her own company's strengths and weaknesses and comparing them with those of her competitors.She is operating at the ________ level.
A) corporate
B) business
C) functional
D) operational
Q3) Implementing plans is an important stage in the planning process because ________.
A) the of the plan's implementation can affect the results achieved
B) this phase overlaps with the analysis of the firm's external environment
C) the prioritization of objectives is undertaken during this stage
D) the objectives to be achieved are determined during this phase
Q4) What tactical plans are evident in this scenario?
Q5) What strategic plans are evident in this scenario?
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Chapter 6: Organizational Structure and Design
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102 Verified Questions
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Sample Questions
Q1) ________ is the degree to which one unit,or one person,must use the work or resources of another unit or person to accomplish tasks.
A) Differentiation
B) Formalization
C) Decentralization
D) Interdependence
Q2) In which of the following ways are product and customer structures similar?
A) They both increase companies' ability to leverage global scale economies.
B) They both increase the international orientation of all managers.
C) They both boost responsiveness to changing market conditions.
D) They both result in ambiguous lines of authority.
Q3) Environmental dynamism is the breadth and depth of differences and similarities in an organization's external environment.
A)True
B)False
Q4) What is a product structure? What are its advantages and disadvantages?
Q5) What factors,or core categories,impact environmental complexity?
Q6) Compare organizational structure and organizational design.
Q7) Describe the concept of "differentiation" in an organization.
Page 8
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Chapter 7: Managing Diverse Human Resources
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103 Verified Questions
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Sample Questions
Q1) JEG is opening a new manufacturing plant and has approached an employment agency to begin the recruitment process for shop floor workers.The HR manager objects to this,saying that the company should conduct its own recruitment.Which of the following is a disadvantage of using an employment agency to generate job candidates?
A) They generate responses from unqualified applicants who need to receive explanations about why they did not get the job.
B) Executive search firms are more efficient at generating candidates for lower-level jobs.
C) The services of employment agencies are not cost-effective for low-level and low-paying jobs.
D) They are less effective when the firm is looking for a different type of employee than it currently has.
Q2) Which of the following is true for a bona fide occupational qualification?
A) It is based on performance and has an indirect impact on job performance.
B) It may use selection criteria regarded as discriminatory.
C) It is a prerequisite for inclusion in affirmative action programs.
D) It has no material impact on job outcomes.
Q3) What does "valid selection technique" mean in the context of job selection?
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Page 9
Chapter 8: Leadership
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101 Verified Questions
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Sample Questions
Q1) Compare and contrast emotional intelligence and social intelligence.
Q2) Extensive training and experience can act as a substitute for leadership.
A)True
B)False
Q3) Which of the following is an example of personal power?
A) coercive power
B) referent power
C) legitimate power
D) reward power
Q4) When people are attracted to,or identified with,someone,that person acquires ________ power.
A) positional
B) referent
C) expert
D) legitimate
Q5) Charismatic leaders typically engage in impression management.
A)True
B)False
Q6) What is organizational leadership? How can leadership be effective?
Q7) Briefly explain the possibility of having substitutes to leadership.
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Chapter 9: Motivation
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) The category of motivational forces that relates to both internal and external forces focuses on the characteristics of a person's job or task.
A)True
B)False
Q2) Albert Bandura's social cognitive theory defines physiological and psychological arousal as ________.
A) gaining knowledge by observing how others perform a task and then modeling one's own behavior in a similar manner
B) statements from others that convince a person that he or she can successfully perform the task
C) succeeding on a similar prior task and attributing that success to one's own capabilities rather than to luck or circumstances
D) potential energizing forces that can increase self-efficacy beliefs if the focus is directed to the task
Q3) It is unlikely that a manager can positively influence the self-efficacy of subordinates.
A)True
B)False
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11
Chapter 10: Groups and Teams
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102 Flashcards
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Sample Questions
Q1) Which of the following is an example of a task group?
A) The manufacturing assembly units at JEG, an automotive parts company, see rapid turnover.
B) The project design team at LPR consists of members from three departments.
C) The safety committee at N&S is made up of members from each department in the company.
D) A number of employees at Lemontree watch a movie together every Friday night.
Q2) Groups composed of individuals who are very dissimilar to each other are known as ________.
A) heterogeneous groups
B) analogous groups
C) homologous groups
D) homogeneous groups
Q3) The optimal size for a group in the workplace ________.
A) refers to the largest number of people who can do the task
B) has a neutral effect on each member's level of participation
C) varies based on the types of tasks facing the group
D) increases exponentially as the organization grows
Q4) Differentiate between groups and teams.
Q5) Write a short note on norms.
Page 12
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Chapter 11: Communication and Negotiation
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Sample Questions
Q1) A(n)________ is a communication route that the organization doesn't prespecify but that develops through the interpersonal activities of employees.
A) informal communication channel
B) sanctioned communication channel
C) authorized communication channel
D) regulated communication channel
Q2) Which of the following statements is true of informal communication channels?
A) They are authorized, planned, and regulated by the organization.
B) They define who has responsibility for information dissemination and indicate the proper recipients of work-related information.
C) They facilitate vertical rather lateral communication among organizational members more often than formal communication channels.
D) They are developed through interpersonal activities of organization members and facilitate faster information flow.
Q3) Did nonverbal communication impact communication between Kevin and his boss?
Q4) Assuming that the e-mail message did involve a major strategic change,comment on the communication medium chosen by Kevin's boss.
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13
Chapter 12: Individual and Group Decision Making
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Sample Questions
Q1) It is Christmas and Lora and her parents are shopping.Lora's attention is caught by a pair of Levi's jeans,which she immediately likes.Although there are several other brands available in the shelf and Levi's is comparatively expensive,Lora insists that Levi's jeans are better in quality and design.She manages to convince her parents that her choice is the best and buys the pair.This is an example of ________.
A) perceptive distortion
B) selective perception
C) cognitive complexity
D) uncertainty absorption
Q2) Differentiate between programmed and nonprogrammed decisions.
Q3) Which of the following statements is true about the nominal group technique?
A) It never allows decision-making participants to meet face-to-face.
B) In this technique, everyone independently considers the problem without other members of the group influencing them.
C) Each group involved in making a decision is assigned the responsibility of representing the opinions of its constituents.
D) It is like the devil's advocate approach except that more than one opposing view is presented.
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Chapter 13: Operations Management
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101 Flashcards
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Sample Questions
Q1) A popular definition of quality is "fitness for use," which is a measure of how well a product or service performs its intended purpose.
A)True
B)False
Q2) Discuss the term quality and explain how improving quality can lower costs and boost revenues.
Q3) Holding parts in dynamic industries ________.
A) is best because the parts do not depreciate in value
B) does not just increase holding cost but has to be written off C) causes many companies to incur increased profits
D) does not make any difference to the industry
Q4) The ABC analysis model helps managers decide when to order a product and how much of it to order.
A)True
B)False
Q5) The "critical path" through a network of activities represents the shortest time path for the project.
A)True
B)False
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Chapter 14: Control
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Sample Questions
Q1) Which of the following is an outcome of too much organizational control?
A) lowered motivation
B) exposure to risks
C) low quality operations
D) ineffective utilization of resources
Q2) A strategic control system is likely to be useful when environmental turbulence is ________ and it is ________ to specify and measure precise strategic objectives.
A) high; easy
B) low; difficult
C) high; difficult
D) low; easy
Q3) The financial ratio of liquidity indicates how well the organization can meet its long-term financial obligations.
A)True
B)False
Q4) Shared values and beliefs are the social requirements needed to support a system of bureaucratic control.
A)True
B)False
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Chapter 15: Organizational Change and Development
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Sample Questions
Q1) A furniture manufacturer instituted a new strategy of producing custom-designed kitchen fittings rather than predesigned fittings.Although the amount of fittings produced by the company fell as the new plan was implemented,management was quick to point out that the custom fittings sold faster (and at a higher profit margin)than the predesigned fittings.What strategy is management using to overcome the pull of past patterns and build momentum in moving toward new patterns?
A) benchmarking
B) celebrating early wins
C) unfreezing
D) behavioral process orientation
Q2) As a reason for resistance to change,the term inertia means ________.
A) lacking adequate information about the need for change
B) being comfortable with the present way of doing things
C) mistrusting those who are communicating the need for change
D) refusing to believe that change is necessary or helpful
Q3) Organizational change efforts focus on six areas.Are any of them present in this scenario?
Q4) Why is Dan Wilson resisting this change?
Q5) Why might people resist seeing the initial need for change?
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