Management and Organisation Test Questions
Course Introduction
This course offers an in-depth exploration of the fundamental principles and practices of management and organisation within modern businesses and institutions. Students will examine key management functions such as planning, organising, leading, and controlling, while also analyzing how organisational structure, culture, and behavior influence effectiveness and adaptability. Emphasis is placed on decision-making processes, team dynamics, motivation, leadership styles, and strategic management. By integrating theoretical concepts with real-world case studies, the course aims to develop analytical, problem-solving, and leadership skills essential for future managers and organisational leaders.
Recommended Textbook Management 8th Australia Edition by Stephen Robbins
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18 Chapters
2328 Verified Questions
2328 Flashcards
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Page 2
Chapter 1: Managers in the Workplace
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/45071
Sample Questions
Q1) Which of the following best describes a manager performing in the negotiator role?
A)participating in collective bargaining negotiations
B)hiring and motivating employees
C)taking corrective action to unforeseen problems
D)transmitting information to organisational members
E)allocating human resources
Answer: A
Q2) Refer to A Trucking Dilemma (Scenario).Based on Katz's managerial skills, when Natalie knew that the new product fitted within their corporate strategy, she was utilising what type of skill?
A)technical
B)human
C)conceptual
D)leadership
E)planning
Answer: C
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3
Chapter 2: Management History
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) Which of the following individuals are most closely associated with social relationships in the workplace?
A)Munsterberg and Owen
B)Munsterberg and Barnard
C)Follett and Munsterberg
D)Fayol and Follett
E)Owen and Barnard
Answer: C
Q2) Which of the following is a fundamental contribution of scientific management?
A)It could raise a country's standard of living through improved production efficiency.
B)It provided for management control, a basic management function.
C)It provided the basis for the coming rise of unionisation.
D)It led to lower overall wages, thereby increasing organisational profitability.
E)It opened the door for women in the workplace.
Answer: A
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Chapter 3: Managing the External Environment and Organisational Culture
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) What view suggests that managers are directly responsible for an organisation's success or failure?
A)symbolic view of management
B)autocratic view of management
C)omnipotent view of management
D)linear view of management
E)quality view of management
Answer: C
Q2) Which of the following is NOT one of the dimensions of organisational culture identified by the textbook?
A)aggressiveness
B)attention to detail
C)stability
D)people orientation
E)compensation
Answer: E
Q3) Organisational culture is a perception, not a physical reality.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Managing in a Global Environment
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) ________ is a cultural measure of the degree to which people tolerate risk and unconventional behaviour.
A)Power distance
B)Uncertainty avoidance
C)Quantity of life
D)Quality of life
E)Culture shock
Q2) Which of the following is the least favourable attitude for an Australian or New Zealand manager who wishes to be successful in international business?
A)multicultural
B)multi-country
C)geocentric
D)polycentric
E)ethnocentric
Q3) Only when a country's legal-political environment is unstable or revolutionary is it of concern to managers.
A)True
B)False
Q4) In a short essay, describe three major regional trading alliances.
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Chapter 5: Social Responsibility and Managerial Ethics
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) Which of the following is NOT a conclusion that can be drawn from research on the levels and stages of moral development?
A)People proceed through the six stages sequentially.
B)An individual's moral development can stop at any stage.
C)The majority of adults are limited to obeying the rules and will be inclined to behave ethically, although for different reasons.
D)A manager on the highest stage will seek to be a 'good corporate citizen' and is unlikely to challenge any organisational practices.
E)A stage 3 manager is likely to make decisions that will receive peer approval.
Q2) 'Social screening' is a process used by mutual share funds to identify ethical or 'green' companies.
A)True
B)False
Q3) The 'activist approach' to 'going green' is when an organisation looks for ways to respect and preserve the earth and its natural resources.
A)True
B)False
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Chapter 6: Managers As Decision Makers
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) A manager who 'by tomorrow wants to know the most logical answer to the problem that will increase profits for this month' has which of the following decision-making styles?
A)linear
B)non-linear
C)conceptual
D)behavioural
E)empirical
Q2) Decision making is more than 'choosing among alternatives' because decision making ________.
A)requires that steps be followed
B)is more complicated
C)requires a lot of time
D)both A and B
E)all the above
Q3) The decision-making process is a simple process of choosing among alternatives.
A)True
B)False
Q4) In a short essay, discuss bounded rationality and satisficing.
Q5) In a short essay, list and discuss five different aspects of 'intuition'.
Page 8
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Chapter 7: Managing Change and Innovation
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) In promoting organisational change, outside consultants are usually more ________, whereas internal managers may be more ________.
A)cautious; friendly B)highly paid; risky C)drastic; thoughtful D)resistant; bold E)interested; scared
Q2) Lewin's theory is consistent with which view of organisational change?
A)contemporary B)change in the 1990s
C)continuous D)'calm waters'
E)Mayo's
Q3) In a short essay, discuss innovation to achieve outcomes in the form of economic, environmental and social sustainability and list five important elements for integrating sustainability into the innovation process.
Q4) In a short essay, define 'stress'.Next, discuss the various causes of stress and explain how managers can recognise stress in their employees.
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Page 9
Chapter 8: Foundations of Planning
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Environmental issues, such as government regulations and labour unions, tend to have what kind of effect on the value of planning on organisational performance?
A)They tend to increase organisational value because they serve as screens for bad plans.
B)There is no real effect.
C)They have a positive effect on large organisations and a negative effect on small organisations.
D)They decrease the organisational value by constraining management's options.
E)They have a positive effect in public institutions and a negative effect in private organisations.
Q2) A manager who applies a set of mathematical rules to a series of past data to predict outcomes is engaging in 'qualitative forecasting'.
A)True
B)False
Q3) Objectives are goals.
A)True
B)False
Q4) In a short essay, list and discuss six characteristics of well-designed goals.
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Chapter 9: Strategic Management
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) An internet-based knowledge-management system that resulted in shorter response times to customers would be one e-business technique that contributes to the competitive advantage of a ________.
A)cost leader
B)differentiator
C)focuser
D)star
E)dog
Q2) What step in the strategic management process follows the mission statement?
A)identifying opportunities and threats
B)analysing the internal environment
C)analysing the external environment
D)identifying strengths and weaknesses
E)evaluating the process
Q3) A 'stability strategy' is developed when management decides it will remain profitable by maintaining the status quo in a rapidly changing external environment.
A)True
B)False
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11
Chapter 10: Managerial Controls
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Which of the following is an accurate statement concerning utilisation of different sources of information for performance measurement?
A)Managers should use as many as three different methods when possible.
B)Statistical reports are the single most effective method.
C)It is not advised to utilise oral reports and personal observation as dual methods.
D)In combination, personal observation and written reports are considered superior to other methods.
E)Managers use a combination of approaches because it increases the probability of getting reliable information.
Q2) The most desirable type of control is 'concurrent control'.
A)True
B)False
Q3) In the control process, which step follows 'measuring actual performance'?
A)comparing actual performance against a standard
B)logging actual performance
C)obtaining employee input to performance gaps
D)checking performance measurement for reliability
E)establishing standards
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12
Chapter 11: Managing Operations
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/45081
Sample Questions
Q1) Refer to Operations Management (Scenario).On the first night of class, Celeste learned that the central focus of 'operations management' was ________.
A)goods
B)the transformation process
C)people
D)capital
E)equipment
Q2) All of the following are dimensions of service quality EXCEPT ________.
A)timeliness
B)convenience
C)performance
D)completeness
E)courtesy
Q3) Proprietary company information that's critical to a company's efficient and effective functioning and competitiveness is called 'intellectual property'.
A)True
B)False
Q4) In a short essay, list 10 of Deming's 14 points for improving management's productivity.
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Chapter 12: Organisational Structure and Design
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) Refer to Paul Abdul Oil Corporation (Scenario).Twenty years after founding PAOC, Abdul decides he is approaching retirement.He wants PAOC to develop the capacity to adapt itself and change because each member will take an active role in identifying and resolving work-related issues.Abdul wants the firm to become a ________.
A)learning organisation
B)threatened organisation
C)virtual organisation
D)functional structure
E)boundaryless organisation
Q2) In a short essay, explain the concept of a boundaryless organisation.
Q3) Authority is the obligation or expectation to perform a duty.
A)True
B)False
Q4) The relationship between organisational size and structure tends to be linear.
A)True
B)False
Q5) The trend in recent years has been toward smaller spans of control.
A)True
B)False
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Chapter 13: Managing Teams
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143 Flashcards
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Sample Questions
Q1) In the storming stage of group development, intragroup conflict often occurs.
A)True
B)False
Q2) The biggest problem with social loafing is antisocial behaviour.
A)True
B)False
Q3) Temporary groups created to accomplish a specific task are termed ________.
A)cross-functional teams
B)command groups
C)task forces
D)self-managed teams
E)self-directed teams
Q4) The self-managed team is responsible for getting the work done and for managing themselves; this usually includes collective control over the pace of work and making operating decisions.
A)True
B)False
Q5) In a short essay, explain the difference between the assumptions of the traditional, human relations view and interactionist views of conflict.
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Chapter 14: Managing Human Resources
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Which of the following is the process whereby a new employee is familiarised with the organisation's goals?
A)orientation
B)selection
C)decruitment
D)job previews
E)recruitment
Q2) Refer to Human Resources Selection (Scenario).Dennis also reviewed ________, in which applicants are asked to perform tasks central to the job they are applying for.
A)written tests
B)intelligence tests
C)job-related interviews
D)physical examinations
E)work sampling
Q3) Job rotation is the implementation of lateral transfers allowing employees to work at different jobs in an organisation.
A)True
B)False
Q4) In a short essay, list and discuss six decruitment options.
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Chapter 15: Understanding and Managing Individual Behaviour
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) If your boss could be described as flexible, adaptable and tolerant, he/she would probably score high on which Myers-Briggs indicator?
A)intuitive
B)feeling
C)perceptive
D)sensing
E)extrovert
Q2) Attitudes are evaluative statements concerning objects, people or events.
A)True
B)False
Q3) Which of the following is true about people with high self-esteem?
A)They are susceptible to external influence.
B)They have low expectations for success but are happy with themselves.
C)They take fewer risks than others.
D)They choose more unconventional jobs.
E)They change jobs more often.
Q4) In a short essay, define perception.Next, list and discuss the factors that shape and sometimes distort perception.
Page 17
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Chapter 16: Managers and Communication
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129 Verified Questions
129 Flashcards
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Sample Questions
Q1) Refer to Margaret - Communications Expert (Scenario).Margaret begins by defining communication as '________ and understanding of meaning.'
A)the transfer
B)the expression
C)the encoding
D)the broadcast
E)the extraction
Q2) The ability of customer service employees to listen actively and communicate effectively goes a long way ________.
A)in whether or not the situation is resolved to the customer's satisfaction
B)toward making sure the problem doesn't happen again
C)establishing a programmed decisions approach to reoccurring problems
D)in making sure the customer has no hard feelings toward the company
E)in determining whether the customer will return
Q3) According to the textbook, non-verbal communication is communication transmitted without words.
A)True
B)False
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Chapter 17: Motivating Employees
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Which of the following is an accurate statement about equity theory?
A)It is based on perceptions of our own situation compared to others who are like us.
B)It explains why a factory worker resents how much professional baseball players make.
C)It suggests that people will feel fairly treated if they receive pay increases.
D)It is a theory based on needs.
E)It is a motivational theory based on our job characteristics.
Q2) Flexitime is a scheduling system in which employees work four 10-hour days.
A)True
B)False
Q3) What element of motivation is a measure of intensity or drive?
A)direction
B)energy
C)need
D)persistence
E)achievement
Q4) In a short essay, list and discuss the five needs that are based on Maslow's hierarchy of needs theory.
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Chapter 18: Managers As Leaders
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Which of the following is an accurate statement about the differences between gender and leadership style?
A)Men share power more than women.
B)Women rely on formal authority more than men.
C)Women encourage more participation.
D)Men are more democratic than women.
E)Males and females do not use different styles.
Q2) ________ leadership is the ability to create and articulate a realistic, credible, attractive vision of the future for an organisation or organisational unit that grows out of and improves on the future.
A)Charismatic
B)Transactional
C)Trait
D)Visionary
E)Informational
Q3) Robert House assumed that leadership style changes depending on the situation.
A)True
B)False
Q4) In a short essay, list and discuss the seven traits associated with leadership.
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