Management and Leadership Test Questions
Course Introduction
This course explores the fundamental principles, theories, and practices of management and leadership in organizational settings. Students will examine the roles and functions of managers and leaders, the differences and connections between management and leadership, and effective strategies for motivating and guiding teams toward achieving organizational goals. Key topics include decision-making, communication, team dynamics, ethical leadership, change management, and the development of personal leadership styles. Through case studies, group projects, and real-world examples, students will develop critical skills for effective management and inspirational leadership in a diverse and evolving workplace.
Recommended Textbook Essentials of Contemporary Management 5th Edition by Gareth Jones
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14 Chapters
1506 Verified Questions
1506 Flashcards
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Page 2
Chapter 1: The Management Process Today
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) The job-specific skills required to perform a particular type of work at a high level are a part of a manager's:
A) human skills.
B) communication skills.
C) interpersonal skills.
D) technical skills.
E) conceptual skills.
Answer: D
Q2) Pressure to increase performance may induce managers to behave unethically.
A)True
B)False
Answer: True
Q3) Who amongst the following is most likely to be a part of the top management team?
A) Supervisor
B) Head nurse
C) Chief mechanic
D) Divisional manager
E) Chief executive officer
Answer: E
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Page 3
Chapter 2: Values, Attitudes, Emotions, and Culture: The
Manager As a Person
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Managers need an external locus of control because they are responsible for what happens in organizations.
A)True
B)False
Answer: False
Q2) The process by which newcomers learn an organization's values and norms and acquire the work behaviors necessary to perform jobs effectively is known as organizational:
A) conscientiousness.
B) socialization.
C) planning.
D) controlling.
E) agreeableness.
Answer: B
Q3) What are the two types of personal values? Explain.
Answer: The two kinds of personal values are terminal and instrumental.A terminal value is a personal conviction about lifelong goals or objectives; an instrumental value is a personal conviction about desired modes of conduct or ways of behaving.Terminal values often lead to the formation of norms.
Page 4
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Chapter 3: Managing Ethics and Diversity
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) Customers are stakeholders of an organization,but managers are not.
A)True
B)False
Answer: False
Q2) Which of the following can be defined as the esteem or standing that individuals or organizations gain when they behave ethically?
A) Trust
B) Reputation
C) Ethics
D) Moral scruples
E) Effectiveness
Answer: B
Q3) Effectively managing diversity can increase worker satisfaction but does not increase organizational effectiveness.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Managing in the Global Environment
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) For Dell Computer,the educational institutions that train future Dell employees are its:
A) competitors.
B) distributors.
C) customers.
D) suppliers.
E) representatives.
Q2) The norms of a society are written rules of codes of conduct that tell people how they are supposed to act in given situations.
A)True
B)False
Q3) An organization's "competitors" are those organizations that try to sell their goods to the same customers to whom the organization is trying to sell its goods.
A)True
B)False
Q4) Societies in which inequalities are allowed to persist over time have low power distance.
A)True
B)False
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Chapter 5: Decision Making, Learning, Creativity, and Entrepreneurship
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Identify the advantages and disadvantages of group decision making.
Q2) According to Senge's concept of the learning organization,team learning is less important than individual learning when trying to increase organizational learning.
A)True
B)False
Q3) Nonroutine decisions made in response to novel situations in business are known as:
A) intuitive decisions
B) creative decisions
C) programmed decisions
D) heuristic decisions
E) nonprogrammed decisions
Q4) Diversity among decision makers can be used to help reverse the effects of devil's advocacy in group decision making.
A)True
B)False
Q5) Researchers have identified a six-step model that can be used by managers who are faced with an important decision.Discuss any two of these steps.
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Chapter 6: Planning, Strategy, and Competitive Advantage
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) _____ means that planning is an ongoing process in which managers build and refine previous plans and continually modify plans at all levels; corporate,business,and functional,so that they fit together into one broad framework.
A) Continuity
B) Flexibility
C) Accuracy
D) Unity
E) Synergy
Q2) Frame Corporation updates its five-year plan annually to take into account changing conditions within the organization and in the organization's external environment.Which of the following best explains this plan implemented by Frame Corporation?
A) Standing plan
B) Short-term plan
C) Rolling plan
D) Single-use plan
E) Standard operating plan
Q3) Explain briefly the three levels and three steps in the planning and strategy-making process.Also mention how they are linked with each other.
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Page 8
Chapter 7: Designing Organizational Structure
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) When managers group workers both by function and by product within the same structure,they are said to be following the matrix structure.
A)True
B)False
Q2) Business-to-business (B2B)network is a company-specific virtual information system that allows workers to share their knowledge and expertise and find others to help solve ongoing problems.
A)True
B)False
Q3) The idea that top management should design an organization with as few levels of authority as is needed to conduct the business of the organization in an efficient and effective manner is known as the minimum chain of command.
A)True
B)False
Q4) The process by which managers set the structure of working relationships among workers in an organization is called organizing.
A)True
B)False
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Chapter 8: Control, Change, and Entrepreneurship
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) A divisional manager's performance is evaluated on the basis of the difference between the sales revenues generated by that division and the cost of making those goods and services.On the basis of which of the following budget approaches is the divisional manager being remunerated?
A) Profit budget approach
B) Revenue budget approach
C) Cash flow budget approach
D) Cost budget approach
E) Expense budget approach
Q2) Managers typically use three primary measures to assess the output performance of their organizations.Write a brief note on these three types of measures.
Q3) Behavior control is one way managers attempt to motivate workers.Discuss three ways managers could use behavior control with subordinates.
Q4) What are the four steps in the control process?
Q5) A standard of performance that measures efficiency at the functional level is operating costs.
A)True
B)False
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Chapter 9: Motivation
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The degree to which an employee keeps trying,when faced with obstacles,to accomplish a goal is referred to as:
A) assertiveness.
B) equity.
C) conscientious.
D) effort.
E) persistence.
Q2) Effort refers to whether an employee keeps trying or gives up,when faced with obstacles in an organization.
A)True
B)False
Q3) Members of an organization are not motivated to put forth a high level of effort if they think that by just doing so leads to high performance.
A)True
B)False
Q4) Negative reinforcement can create an unpleasant work environment.
A)True
B)False
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Chapter 10: Leaders and Leadership
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Participative behavior is similar to consideration.
A)True
B)False
Q2) According to Fiedler,relationship-oriented leaders are primarily concerned with ensuring that subordinates perform their work activities at a high quality level.
A)True
B)False
Q3) According to the leadership substitutes model,sometimes managers do not need to exert influence over their subordinates.
A)True
B)False
Q4) Choice of job assignment to a subordinate is a part of a tangible reward.
A)True
B)False
Q5) Empowerment gives managers more time to concentrate on their pressing concerns because they spend less time on day-to-day supervisory activities.
A)True
B)False
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Chapter 11: Effective Team Management
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/61776
Sample Questions
Q1) Discuss how groups and teams relate to responsiveness to customers.
Q2) Which of the following is a major problem that self-managed work teams can encounter?
A) Selection of members with the right skills and ability to work with others
B) Disciplining team members
C) Being given work that is sufficiently complex
D) Managers who are too "hands off"
E) Being given too much responsibility and autonomy
Q3) Managers should let employees know that there are always ways to improve group processes and performance levels.
A)True
B)False
Q4) A set of behaviors that a member of a group is expected to perform because of his/her membership in the group is known as a group norm.
A)True
B)False
Q5) All teams are groups,but not all groups are teams.Discuss the two characteristics that distinguish "teams" from "groups."
Q6) Explain what is meant by a task force and a virtual team.
Page 13
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Chapter 12: Building and Managing Human Resources
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/61775
Sample Questions
Q1) Which of the following is the MOST likely reason that unions exist?
A) Managers always try to take advantage of workers
B) Managers may take actions to benefit other stakeholders at the expense of workers
C) Union leaders force people to form and join unions
D) The law requires that all employees be part of a union
E) In some industries, government requires the existence of unions to represent workers
Q2) A manager changes jobs within an organization and moves to another job at the same level without any major changes in authority or responsibility.This is known as:
A) insourcing.
B) a lateral move.
C) outsourcing.
D) paralleling.
E) induction.
Q3) Title VII of the 1964 Civil Rights Act prohibits discrimination in hiring,but not in working conditions.
A)True
B)False
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Page 14
Chapter 13: Communication and Information Technology Management
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Distinguish between "data" and "information",and give a specific business example of each of these terms.
Q2) The feedback phase of the communication process is initiated by the original sender (who becomes a receiver).
A)True
B)False
Q3) Briefly explain the role of nonverbal communication in the communication process.
Q4) When managers pass through work areas and talk informally with workers,they are engaging in:
A) management by exception.
B) MBO.
C) micromanaging.
D) empowerment.
E) management by wandering around.
Q5) In organizations with many layers of managers,it takes lesser time for information to travel up the hierarchy and for decisions to travel back down.
A)True
B)False
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Chapter 14: Operations Management: Managing Vital
Operations and Processes
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/61773
Sample Questions
Q1) Write a note on the importance of improving quality and its impact on organizational performance.
Q2) In "process reengineering",managers rethink the organization's basic business strategy.
A)True
B)False
Q3) The effect of introducing self-managed teams is often an increase in efficiency of 30 percent or more.
A)True
B)False
Q4) In her first job after technical school,Linda takes a job with a manufacturing firm.She is appointed to a self-managed work team.She should expect that she will be involved in all but one of the following.Which one?
A) Disciplining fellow team members
B) Ordering materials
C) Hiring new members
D) Learning all team tasks
E) Moving from job to job
Q5) Write a note on consumer preferences.
Page 16
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