Management and Leadership Final Exam
Course Introduction
This course explores the fundamental principles and practical skills required for effective management and leadership in contemporary organizations. Students will examine key management functions such as planning, organizing, leading, and controlling, alongside critical leadership theories and styles. Emphasis is placed on decision-making, motivation, team dynamics, ethical leadership, and managing change within diverse workplaces. Through case studies, discussions, and interactive activities, students will develop an understanding of how to inspire and guide teams, resolve conflicts, and drive organizational success in a rapidly evolving business environment.
Recommended Textbook Management Leading and Collaborating in the Competitive World 10th edition by Thomas Bateman
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Page 2
Chapter 1: Managing and Performing
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) In terms of good management, efficiency differs from effectiveness primarily in the former's focus on
A) Customer satisfaction.
B) Shareholder profits.
C) Customer retention.
D) Employee turnover.
E) Resource use.
Answer: E
Q2) _________ is the set of practices aimed at discovering and harnessing an organization's intellectual resources, fully utilizing the intellects of the organization's people.
A) Knowledge management
B) Collaboration
C) Innovation
D) Service management
E) Communication management
Answer: A
Q3) Briefly describe each of the four key management functions.
Answer: Answers will vary.
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Page 3
Chapter 2: The External and Internal Environments
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Sample Questions
Q1) When Explosive advertises its energy drink product as being superior to the leading energy drink, it is demonstrating
A) Competitive aggression.
B) Competitive pacification.
C) Benchmarking.
D) Political action.
E) Cooptation.
Answer: A
Q2) U.S. government policies both impose strategic constraints and provide opportunities for organizations.
A)True
B)False
Answer: True
Q3) Input chain management is the managing of the network of facilities and people that obtain materials from outside the organization, transform them into products, and distribute them to customers.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Managerial Decision Making
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Sample Questions
Q1) Gemma, who owns the tutorial service Math Machine, is contemplating whether to let one of her experienced tutors open a second location in an adjacent town. She is facing a _______ decision.
A) routine
B) programmed
C) nonroutine
D) nonprogrammed
E) satisficing
Answer: D
Q2) Which of the following is the best example of a manager discounting the future?
A) "I must consult others in order to make good decisions."
B) "It is important to plan for the long-term health of the company."
C) "Even if it is becoming popular, e-commerce is expensive and difficult."
D) "We must make a profit in order to survive."
E) "I must focus more on quarterly profits now than long-term profitability."
Answer: E
Q3) Compare and contrast three models of organizational decision processes thought to occur when bounded rationality conditions hold.
Answer: Answers will vary.
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Page 5
Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) Gannett Co. Inc. has the largest share of the newspaper publishing market, but that industry is experiencing negative growth. Gannett's newspaper publishing business unit would be located where on the Boston Consulting Group Matrix?
A) In the dog quadrant.
B) In the question mark quadrant.
C) In the star quadrant.
D) In the satellite quadrant.
E) In the cash cow quadrant.
Q2) __________ defines the major actions by which an organization builds and strengthens its competitive position in the marketplace.
A) Corporate strategy
B) Functional strategy
C) The BCG matrix plan
D) Situation analysis
E) Business strategy
Q3) Operational planning identifies the specific procedures and processes required at lower levels of the organization.
A)True
B)False
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Page 6
Chapter 5: Ethics, Corporate Responsibility, and Sustainability
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130 Flashcards
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Sample Questions
Q1) The _________ responsibilities of business are to produce goods and services that society wants at prices that perpetuate the business and satisfy its obligations to investors.
A) economic
B) legal
C) financial
D) philanthropic
E) ethical
Q2) An ethical issue is a situation, problem, or opportunity in which an individual is obligated to choose among several actions that must be evaluated as legal or illegal on the basis of law.
A)True
B)False
Q3) Johnson & Johnson's ethics code has been widely recognized because
A) The code focuses only on employee behavior.
B) It does not mention stockholders.
C) It is effective; J&J consistently receives high rankings for community and social responsibility.
D) Employees see little relation between it and the realities at the firm.
Page 7
E) The statement uses humor to make light of the potential issues.
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Chapter 6: International Management
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Sample Questions
Q1) Which country does the text describe as having become an important provider of online computer and software support for the United States?
A) Egypt.
B) Great Britain.
C) India.
D) Mexico.
E) Taiwan.
Q2) Which of the following existing agreements includes Costa Rica, Nicaragua, and the United States?
A) NAFTA.
B) CAFTA-DR.
C) FTAA.
D) APEC.
E) ASEAN.
Q3) Which areas are considered the most dominant in the global economy?
A) North America, western Europe, and Asia.
B) North America, South America, and Asia.
C) Western Europe, Asia, and Africa.
D) North America, South America, and western Europe.
E) North America, Asia, and Africa.
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Chapter 7: Entrepreneurship
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Sample Questions
Q1) The tendency of an organization to engage in activities designed to identify and capitalize successfully on opportunities to launch new ventures by entering new or established markets with new or existing goods or services is called
A) Entrepreneurial orientation.
B) Oligopolistic behavior.
C) Cartelism.
D) Intrapreneurial separation.
E) Spinning off.
Q2) Entrepreneurs are frequently challenged by an aversion to record keeping.
A)True
B)False
Q3) In the subscription model for e-commerce, fees are charged to bring buyers and sellers together.
A)True
B)False
Q4) Start-ups have at least two major liabilities: being new and growing too fast.
A)True
B)False
Q5) Why would an individual want to become an entrepreneur? Explain.
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Chapter 8: Organization Structure
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Sample Questions
Q1) An organization in which lower-level managers make important decisions is a(n) __________ organization.
A) decentralized
B) horizontal
C) wide
D) informal
E) centralized
Q2) Phil's company is set up as a _________ structure.
A) functional
B) divisional
C) geographic divisional
D) customer divisional
E) matrix
Q3) Compare and contrast centralized and decentralized organizations.
Q4) Define authority and explain the three components of top management that have formal position authority.
Q5) Standardization, plans, and mutual adjustment are methods of coordination.
A)True
B)False
Q6) Compare and contrast the matrix organization with the network organization.
Page 10
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Chapter 9: Organizational Agility
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Sample Questions
Q1) The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes is called
A) Computer-integrated manufacturing (CIM).
B) Continuous process.
C) Just-in-time (JIT).
D) Flexible factories.
E) Flexible manufacturing.
Q2) Which of the following is an effective practice in downsizing?
A) Hire people that can cope with the new situation.
B) Make slow, small, frequent layoffs.
C) Expect higher productivity from retained employees.
D) Communicate constantly with people about the process.
E) Implement voluntary early retirement.
Q3) Flexible factories have which of the following advantages?
A) Providing fewer production options.
B) Having much longer production runs.
C) Being organized around products, in work cells or teams.
D) Having less change over time.
E) Using centralized scheduling.
Q4) Compare the three types of technology configurations. Give an example of each.
Page 11
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Chapter 10: Human Resources Management
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154 Flashcards
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Sample Questions
Q1) Under cafeteria benefit plans,
A) Employees are provided healthy and affordable meals.
B) Employers are closely inspected for health and safety hazards.
C) Employees select the benefits they prefer.
D) Employers can realize significant cost savings.
E) Employees are covered for injuries on the job.
Q2) Which of the following is an appropriate guideline to follow when conducting performance appraisals with an underperforming employee?
A) For legal reasons, avoid documenting the process.
B) Summarize the employee's performance with generalizations.
C) Describe specific expectations and standards.
D) Avoid getting into discussion of solutions to any problems.
E) Do not be concerned if employees react by being extremely upset or violent.
Q3) ________ refers to the essential tasks, duties, and responsibilities involved in performing a job.
A) A job specification
B) A job description
C) A job profile
D) A job appraisal
E) A job selection
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Chapter 11: Managing the Diverse Workforce
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Sample Questions
Q1) Recognizing religious holidays, differing modes of dress, and dietary restrictions, as well as allowing flexible scheduling, are all ways to improve employee retention that may appeal to diverse employees. These types of efforts are referred to as
A) Manager accountability.
B) Support groups.
C) Career development.
D) Employee promotions.
E) Systems accommodations.
Q2) Component 2, as described here, is an example of
A) Career displacement.
B) Support groups.
C) Accountability.
D) Alternative work arrangements.
E) Mentoring.
Q3) Women make up about 47 percent of the workforce.
A)True
B)False
Q4) Explain sexual harassment, its categories, and the problems that stem from the issue. Specifically, what can organizations do to manage this problem?
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Chapter 12: Leadership
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Sample Questions
Q1) List and explain the five sources of power explained in your text. Give an example of each.
Q2) Autocratic leadership solicits input from others.
A)True
B)False
Q3) A leadership philosophy characterized by an absence of managerial decision making is referred to as
A) Laissez-faire.
B) Democratic leadership.
C) Situational leadership.
D) Path-goal theory.
E) Autocratic leadership.
Q4) Group maintenance behaviors improve leader job performance as well as group and organizational performance.
A)True
B)False
Q5) Being a good leader includes taking reasonable risks.
A)True
B)False
Q6) Define leadership in your own words.
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) Goal 3 conflicts with Caroline's personal value system, which means that which of the following goal criteria is not being met?
A) Meaningful.
B) Challenging but attainable.
C) Acceptable.
D) Well compensated.
E) Specific and quantifiable.
Q2) Applying a valued consequence to increase the likelihood that a behavior is repeated is known as
A) Positive reinforcement.
B) Negative reinforcement.
C) Extinction.
D) Encouragement.
E) The law of consequences.
Q3) According to equity theory, employees compare their outcomes and inputs to others' outcomes and inputs.
A)True
B)False
Q4) Describe several important categories of a QWL program using examples.
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Chapter 14: Teamwork
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Sample Questions
Q1) Project and development teams work on short-term projects.
A)True
B)False
Q2) When teams are geographically dispersed, team members tend to experience more trust and less conflict.
A)True
B)False
Q3) At the point that the club's members are in conflict, which stage of group formation would you use to describe its status?
A) Declining.
B) Storming.
C) Forming.
D) Performing.
E) Norming.
Q4) During the forming stage, group members agree on their shared goals and norms, which results in closer relationships.
A)True
B)False
Q5) Discuss the conflict management strategies. When is each most appropriate?
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Chapter 15: Communicating
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Sample Questions
Q1) Observation is dependent upon accurate interpretation.
A)True
B)False
Q2) Provide suggestions that can help people manage electronic communications.
Q3) Which of the following will best reduce misperceptions in communication?
A) Tailor the message for each group by changing the meaning for each group.
B) Say what you don't mean along with what you mean.
C) Encourage others to multitask while receiving the message.
D) Use only one-way communication for important messages.
E) Use silence for emphasis.
Q4) Perception is the process of receiving and interpreting information.
A)True
B)False
Q5) The more information or cues a medium sends to the receiver, the _________ the medium is considered.
A) quicker
B) more comprehensive
C) wider
D) richer
E) more complex
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Chapter 16: Managerial Control
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Sample Questions
Q1) Electronic monitoring of telemarketers' conversations with potential clients is an example of _______ control.
A) operator
B) concurrent
C) preliminary
D) technological
E) feedback
Q2) Companies are moving away from traditional methods of accounting toward activity-based costing because the latter better supports a hierarchical and departmentalized organization.
A)True
B)False
Q3) Which of the following types of control system do the mid-managers want to focus on?
A) Clan
B) Market
C) Bureaucratic
D) Concurrent
E) Feedforward
Q4) Describe feedforward, feedback, and concurrent control. Give an example of each.
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) Base technologies provide a competitive advantage.
A)True
B)False
Q2) Being the first to develop or adopt a new technology is a risk-free path to immediate advantage and high profits.
A)True
B)False
Q3) The sociotechnical systems approach to job design attempts to redesign tasks to optimize operation of a new technology while preserving employees' interpersonal relationships and other human aspects of the work.
A)True
B)False
Q4) One advantage of technology leadership is a first-mover advantage.
A)True
B)False
Q5) List and explain the six rules for an innovative corporate culture as developed by 3M.
Q6) Discuss the technology life cycle. Include in your discussion the five groups of adopters.
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Chapter 18: Creating and Leading Change
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Sample Questions
Q1) Organizational ambidexterity refers to being able to achieve multiple objectives at the same time.
A)True
B)False
Q2) As a new project manager of a call center, you've noted that the quality of customer service at the center is quite varied. In your estimation, the current service is not what it should or could be. By making this comparison, you've
A) Begun a service initiative.
B) Uncovered a performance gap.
C) Performed a force-field analysis.
D) Discovered a reactive need for change.
E) Identified adapters.
Q3) Courtney and Wayne are both exhibiting
A) Force-field analyses.
B) Resistance to change.
C) Organizational development.
D) "Built-to-last" characteristics.
E) Lifelong learning.
Q4) Define and discuss organizational development.
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