Management and Leadership Final Exam
Course Introduction
This course explores the principles and practices of effective management and leadership within organizations. Through the examination of key theories, strategies, and real-world case studies, students will develop an understanding of the differences and interconnections between managing processes and leading people. Topics include decision-making, motivation, communication, team dynamics, organizational change, ethical leadership, and the development of personal leadership styles. By the end of the course, students will possess the skills necessary to inspire teams, drive organizational success, and adapt to the evolving challenges of contemporary workplaces.
Recommended Textbook
Leadership Theory Application and Skill Development 6th Edition by Lussier and Achua
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12 Chapters
1754 Verified Questions
1754 Flashcards
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Page 2
Chapter 1: Who Is a Leader and What Skills Do Leaders
Need?
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5824
Sample Questions
Q1) The three levels of analysis of leadership theory include all of the following EXCEPT: A)individual.
B)group.
C)behavioral.
D)organizational.
Answer: C
Q2) Early leadership theories were based on the assumption that leaders are made,not born.
A)True
B)False
Answer: False
Q3) The qualities needed for effective leadership are the same as those needed to be an effective follower.
A)True
B)False
Answer: True
Q4) Are leaders born or made,and can leadership skills be developed?
Answer: Effective leaders are not simply born or made,they are born with some leadership ability and develop it.
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Chapter 2: Leadership Traits and Ethics
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) McClelland identified power as either good or bad.
A)True
B)False
Answer: False
Q2) A leader is giving excuses as to why performance is low and that nothing can be done to improve.This behavior is characteristic of which personality trait?
A)dominance
B)high energy
C)self-confidence
D)internal locus of control
E)stability
F)integrity
G)intelligence
H)flexibility
I)sensitivity to others
Answer: D
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Page 4
Chapter 3: Leadership Behavior and Motivation
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/5826
Sample Questions
Q1) The manager spends time interacting with employees only to tell them what to do and how to do it.Which Leadership Grid style is the manager using?
A)1,1 (impoverished)
B)1,9 (country club)
C)9,1 (authority compliance)
D)5,5 (middle of the road)
E)9,9 (team)
Answer: C
Q2) All of the following are considered extrinsic motivators in Herzberg's two-factor theory EXCEPT:
A)weekly paycheck.
B)finge benefits.
C)the work itself.
D)the working conditions.
Answer: C
Q3) What are the content motivation theories?
Answer: The content motivation theories include the hierarchy of needs theory,two-factor theory,and acquired needs theory.
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Page 5
Chapter 4: Contingency Leadership Theories
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) The continuum and path-goal leadership models are descriptive models,because users select the appropriate leadership style for a given situation based on their own judgment.
A)True
B)False
Q2) When comparing the four behavior theories with the four contingency theories,which statement is TRUE:
A)Three of the four contingency theories developed in universities.
B)The behavior theories have fewer number of leadership styles than the contingency theories.
C)The behavior theories include the leadership continuum.
D)The leadership grid is part of the contingency theories.
Q3) One group of authors believes that Fiedler's contingency leadership model is the model best supported by research.However,a different author believes that it is the normative leadership model.Which model do you believe is best supported by research? Why?
Q4) What contingency leadership variables are common to all of the theories?
Q5) What are the differences between the time-driven model and the development-driven model?
Page 6
Q6) What are the normative leadership theory leadership styles?
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Chapter 5: Influencing: Power, Politics, Networking, and Negotiation
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150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/quiz/5828
Sample Questions
Q1) Discuss how power and politics are related.
Q2) Because of political behavior:
A)most important decisions are made by coalitions outside of the formal meeting in which the decision is made.
B)coalitions tend to break down over time.
C)reciprocity is hard to establish due to lack of trust in organizations.
D)influencing becomes unnecessary.
Q3) List and explain the steps in the networking process.
Q4) The process of developing relationships for the purpose of socializing and politicking is:
A)politics.
B)reciprocity.
C)networking.
D)coalition building.
Q5) Give three different influencing tactics you or someone else used to achieve an objective in an organization you have worked for.
Q6) Write a networking goal.
Write a one-minute self-sell to achieve your networking goal.
Q7) What are the steps in negotiations?
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Chapter 6: Communication, Coaching, and Conflict Skills
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) The ____ conflict style user assertively attempts to jointly resolve the conflict with the best solution agreeable to all parties.
A)forcing
B)collaborating
C)accommodating
D)negotiating
Q2) An employee has mismanaged a client relationship and lost the client.As the manager,you want to use a self-evaluation type of coaching feedback.Which of the following might apply?
A)"I told you to be careful with that relationship."
B)"I guess that this just shows why we emphasize training."
C)"When you lose clients, that makes me frustrated."
D)"Why do you suppose that client dropped us and went to our competitor?"
Q3) Coaching is the process of giving motivational feedback to maintain and improve performance.
A)True
B)False
Q4) Should a supportive working relationship be a true friendship?
Q5) What are the four guidelines to getting feedback on messages?
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Chapter 7: Leader-Member Exchange and Followership
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) What are some of the things that a leader should not delegate?
Q2) An effective evaluation should accomplish at least three things.Name them.
Q3) Researchers have identified two kinds of motives associated with follower feedback-seeking behavior: performance-driven motive and self-promotion-driven motive.
A)True
B)False
Q4) Possibilities of what not to delegate include all of the following EXCEPT:
A)performance appraisals.
B)counseling.
C)resolving conflicts.
D)scheduling.
Q5) In Vertical Dyadic Linkage Theory,leaders mostly use position power to influence:
A)in-group members.
B)out-group members.
C)effective followers.
D)pragmatic followers.
Q6) How do education and experience,described as followerinfluencing characteristics,affect effective followership?
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Chapter 8: Team Leadership and Self-Managed Teams
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160 Verified Questions
160 Flashcards
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Sample Questions
Q1) Leadership: Decision Making.You are being promoted from a supervisory job to a middle-management position in two weeks.You have been given the authority to hire your replacement from your department before moving on.You have two fairly equal candidates who want to be promoted to management. For the Variables line,write the numbers 1 to 4.To the right of the four numbers, write the four variables.To the left of the four numbers, write the answers to each variable from the Leadership Decision Making model that represents the style to use based on the variable.Fill in the Leadership Style and Action Taken lines with the appropriate answers. Variables:
Leadership Style:
Action Taken:
Q2) Organizational characteristics that favor team creativity include all the following EXCEPT:
A)a commitment to team diversity.
B)inter-team rivalries are encouraged.
C)flexible operating procedures.
D)individual-centered recognition and reward programs.
Q3) Describe the factors that generally contribute to high levels of team cohesion.
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10
Chapter 9: Charismatic and Transformational Leadership
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) The members of my church believe the pastor has the power to effect radical change by virtue of his transcendent vision,which is different from the status quo.This example illustrates which of the following effects?
A)followers are inspired by the "rightness" of the vision and a strong bond develops
B)unconditional acceptance of the leader
C)increased follower self-confidence and self-efficacy
D)follower acceptance of higher or challenging goals
E)increase in followers' organizational citizenship behavior
F)tendency of followers to assume greater risk
G)strong loyalty and obedience to the leader
H)increased follower motivation to set or aim for higher goals
I)follower desire to align their beliefs, self-concept, cognitions, and values with those of the leader
Q2) Distinguish between charismatic and transformational leadership.
Q3) Identify a leader you have worked for or are working with now.In your opinion,is this leader more of a transformational or transactional leader? Explain why and include examples.
Q4) Explain what is meant by the phrase "locus of charismatic leadership".
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Chapter 10: Leadership of Culture, Ethics, and Diversity
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/5833
Sample Questions
Q1) The strongest sign that management is truly committed to creating a new culture is by:
A)celebrating achievements.
B)replacing employees who are unwilling to change with a "new breed" of employees.
C)interacting face-to-face with rank-and-file.
D)recruiting as many diverse employees as possible.
Q2) The _________ culture usually has intense rivalries internally and with outside competitors,high performance standards and tough internal reviews,all of which are used to weed out the weak and reward the strong.
A)cooperative
B)competitive
C)bureaucratic
D)adaptive
Q3) Describe the different generations that make up what some people are now referring to as "generational diversity" and their unique characteristics.What are the implications of generational diversity on effective leadership?
Q4) Explain the power of culture to an organization's effectiveness,both internally and externally.
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Page 12
Chapter 11: Strategic Leadership and Change Management
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/5834
Sample Questions
Q1) Think of a business you would like to start one someday.Develop a mission statement for your business.
Q2) To reduce employees' resistance to change,leaders need to pay attention to five P's,which include all of the following EXCEPT: A)price. B)purpose. C)people. D)priorities.
Q3) As leaders make strategic decisions,they must balance the interests of various stakeholders - employees,customers,shareholders,suppliers,unions/activists,and the community.Describe the best approach for doing this.
Q4) A popular tool used to measure the effectiveness of the strategic management process is the balance scorecard. A)True
B)False
Q5) Discuss how an organization's objectives may affect its search for opportunities.
Q6) Identify the major reasons for resisting change.
Q7) Explain the relationship between objectives and strategies.
Page 13
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Chapter 12: Crisis Leadership and the Learning Organization
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/5835
Sample Questions
Q1) All of the following are questions that often emerge after a crisis EXCEPT:
A)What happened?
B)What are you going to do to ensure it never happens again?
C)When did it happen?
D)How did it happen?
Q2) During a crisis,the leader is responsible for the safety and security of both employees and the organization.
A)True
B)False
Q3) Which of the following is a rule for effective crisis communication?
A)Provide a plan for how the organization will avoid a repeat in the future.
B)Assemble all stakeholders together and present the same message.
C)Keep the crisis leader informed about how the organization is handling the crisis.
D)Interact with the media only through approved channels.
Q4) Explain whether where you work or have worked is more of a traditional organization or a learning organization.Identify some of the characteristics of the organization to justify your response.
Q5) How important to an organization is internal (employee)communication during a crisis?
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