Logistics Management
Midterm Exam
Course Introduction
Logistics Management explores the principles and practices involved in the effective and efficient movement and storage of goods, services, and information throughout the supply chain. This course covers key topics such as transportation management, inventory control, warehousing, distribution strategies, procurement, and the integration of technology in logistics operations. Students learn how to optimize logistics networks, manage supplier and customer relationships, and address challenges related to globalization and sustainability. Through case studies and industry examples, participants gain the analytical and strategic skills needed to improve organizational performance and respond to dynamic market demands.
Recommended Textbook
Introduction to Operations and Supply Chain Management 5th Edition by Cecil B. Bozarth
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Chapter 1: Introduction to Operations and Supply Chain Management
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Sample Questions
Q1) A second-tier supplier is located ________ from a first-tier supplier. Answer: upstream
Q2) Information and materials are two examples of inputs to the transformation process. A)True
B)False
Answer: True
Q3) ________ is the ability to recalculate plans in the face of market, demand, and supply volatility and deliver the same or comparable cost, quality and customer service.
Answer: Agility
Q4) Which job title would be given to someone responsible for planning and controlling production in a manufacturing setting?
A)supply chain manager
B)production manager
C)supplier development manager
D)purchasing manager
Answer: B
Q5) A(n)________ plans and controls production in a manufacturing setting.
Answer: production manager
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Chapter 2: Operations and Supply Chain Strategies
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Sample Questions
Q1) ________ are the people, policies, and organizational structure choices made by a firm.
Answer: Infrastructural elements
Q2) Define mission statement and business strategy and describe the relationship between the two.
Answer: A mission statement explains why an organization exists. It describes what is important to the organization, called its core values, and identifies the organization's domain. A business strategy identifies the firm's targeted customers and sets time frames and performance objectives for the business. The mission statement provides a more global picture, while the business strategy addresses who the targeted customers and markets are, areas of sustainable competitive advantage, the role of supply chain partners, and time frames and performance objectives.
Q3) What is a trade-off ? Offer a definition and provide an example.
Answer: A trade-off is a decision by a firm to emphasize one performance dimension over another, based on the recognition that excellence on some dimensions may conflict with excellence on others. Examples will vary - the authors provide the example of airlines scheduling more flights to increase flexibility at the expense of costs.
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Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services
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Sample Questions
Q1) Cycle time is the sum of all of the task times.
A)True
B)False
Answer: False
Q2) Refer to the scenario above. What is the takt time?
A)53.3 seconds
B)67.5 seconds
C)75.8 seconds
D)90 seconds
Answer: B
Q3) Capability variety is the difference in how customers view an identical service outcome. What some customers might view as economical and thrifty others might view as cheap and poor value.
A)True
B)False
Answer: False
Q4) A cellular layout is essentially the opposite of a(n)________ layout. Answer: functional
Page 5
Q5) The product process matrix uses a scale of ________ and ________. Answer: volume; standardization -or- volume; customization
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Chapter 4: Business Processes
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Sample Questions
Q1) A Six Sigma Champion is a full-time Six Sigma expert that is responsible for training, mentoring, deployment, and results.
A)True
B)False
Q2) ________ are workers trained in the Six Sigma methodology that actually train and mentor other workers in Six Sigma.
Q3) A professor is expected to cover 16 chapters in an operations management text each semester. The class is scheduled to meet for one hour three times a week for 15 weeks. One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters using two boxes of chalk and a fifth of scotch. What is the professor's labor productivity?
A)0.27 chapters per hour
B)1.25 chapters per week
C)1.06 chapters per week
D)0.4 chapters per hour
Q4) The M in the Six Sigma DMAIC process represents the word "method".
A)True
B)False
Q5) Describe the three types of processes and the relationships between them.
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Chapter 5: Managing Quality
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Q1) A person or company taking the stance that quality must be judged, in part, by how well the characteristics of a particular product or service align with the needs of a specific user is taking the ________ perspective.
Q2) A cell phone manufacturer inspects the video display on each color phone to verify that the screen can display all colors with the brilliance their customers have come to expect. Each phone is turned on, run through a self-test procedure, and classified as either acceptable or unacceptable based on test performance. Based on historical data, the process engineer expects about 0.1 percent defective displays. How many phones should they sample to establish an average fraction defective for their statistical quality control initiative?
A)5
B)50
C)500
D)5000
Q3) Taguchi's quality loss function runs counter to the notion that a product falling within tolerance limits is acceptable.
A)True
B)False
Q4) What is the shape of the ideal OC curve? Explain the key elements of the curve
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Chapter 6: Managing Capacity
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Sample Questions
Q1) A lead capacity strategy has the advantage of:
A)a reduced risk of overbuilding.
B)greater productivity due to high utilization levels.
C)ensuring adequate capacity during all types of growth.
D)the ability to put off large investments as long as possible.
Q2) A ninety percent learning curve is steeper than an eighty percent learning curve.
A)True
B)False
Q3) A traditional university classroom has room for 30 students and is scheduled for use during 12 consecutive one hour periods from 8:00 a.m. to 8:00 p.m. in the spring semester. Its theoretical capacity is therefore half of its rated capacity.
A)True
B)False
Q4) Which is a benefit of a virtual supply chain?
A)stronger long-term relationships
B)lower costs
C)increased efficiency
D)increased flexibility
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Chapter 6: S: Advanced Waiting Line Theory and Simulation
Modeling
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Sample Questions
Q1) If 5 minutes passes between customer arrivals then the ________ is 12/hour.
Q2) What is Monte Carlo simulation and how is it conducted?
Q3) Barber College is the best deal in town! For only $5, you can get a shampoo and cut by any one of four untrained stylists completed in 7.5 minutes on average. Perhaps this is why customers show up on average two minutes apart (both arrival times and service times are exponentially distributed). What percentage of the time are the four stylists working with customers?
A)94%
B)90%
C)84%
D)80%
Q4) In most waiting line models, customers are assumed to arrive at random intervals, based on a normal distribution.
A)True
B)False
Q5) One assumption in most waiting line analyses is that the number of customers is
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Q6) One approach to mathematical simulation where statistical sampling is used to generate outcomes for a large number of trials is ________.
Chapter 7: Supply Management
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Sample Questions
Q1) Which of the following is required in order to execute a successful spend analysis?
A)graphics capabilities found in charting packages and Visio
B)a sophisticated statistical software package such as SPSS or SAS
C)ability to analyze large quantities of data
D)a minimum of six months uninterrupted work time
Q2) Competitive bidding, active sourcing, and using industry standards are all actions that are appropriate if the sourcing strategy is to:
A)form partnerships with suppliers.
B)maximize commercial advantage.
C)simplify the acquisition process.
D)ensure supply continuity.
Q3) A company using portfolio analysis decides to form partnerships with suppliers; the products in question probably fall in the ________ quadrant.
Q4) The request for quotation is a formal request for suppliers to deliver a product or service that includes key terms and conditions, such as price, delivery, and quality requirements.
A)True
B)False
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Chapter 8: Logistics
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Sample Questions
Q1) Cargo is loaded and unloaded only once with:
A)direct truck shipment.
B)less-than-truckload shipment.
C)multimodal solutions.
D)None of these modes always has only one loading and unloading.
Q2) Inventory pooling occurs when a warehouse operator fails to complete shipments and is left with inventory that should be elsewhere.
A)True
B)False
Q3) The transportation mode other than highway with the highest annual tonnage in the United States is:
A)air.
B)water.
C)rail.
D)pipeline.
Q4) In order for the assignment problem method to yield an optimal solution all of the transportation costs in the area must be identical.
A)True
B)False
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Chapter 9: Forecasting
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Q1) The greater the randomness in the data, the ________ the value of the alpha should be in an exponential smoothing forecast.
Q2) What is a collaborative planning, forecasting, and replenishment system and how might it benefit those who choose to use it?
Q3) A model with a positive mean forecast error suggests that, on average, the model underforecasts.
A)True
B)False
Q4) A collaborative planning, forecasting and replenishment system eliminates the need for forecasting.
A)True
B)False
Q5) What is the forecast for August if the forecast for June was 164 and the service uses exponential smoothing with an alpha of 0.8?
A)164.80
B)188.93
C)180.67
D)175.36
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Chapter 10: Sales and Operations Planning Aggregate Planning
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Q1) Regular production costs $13 per unit and selling a unit represents a cash inflow of $28 per unit. Assume that all units reflected on the forecast will be sold. What is the cumulative net cash flow through March? \[\begin{array} { | l | c | c | }
\hline{ \text { Month } } & \text { Forecast } & \text { Regular Production } \\
\hline \text { Tanuary } & 250 & 250 \\
\hline \text { February } & 200 & 200 \\
\hline \text { March } & 300 & 300 \\
\hline \text { April } & 400 & 400 \\
\hline
\end{array}\]
A)$11,250
B)$4,500
C)$8,400
D)$3,900
Q2) A constraint in an optimization modeling approach to S&OP should not allow overscheduling of equipment time.
A)True
B)False
Q3) A(n)________ is a formula that is the goal of an optimization model for S&OP.
Page 13
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Chapter 11: Managing Inventory Throughout the Supply Chain
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Sample Questions
Q1) Willard offers infestation services for friendly tenants according to the following price schedule: for up to 99 mice, the price is $1.05 each, for 100 up to 499 mice the price is $1.00 each, and for any order exceeding 500 mice, the cost is $0.95. He has a flat $250 delivery fee regardless of order quantity. Crystal will need 10,000 mice this year and face a $1 holding cost. What is her optimal order quantity?
A)99
B)100
C)500
D)2236
Q2) A target service level is the point where the expected cost of a shortage equals the expected excess cost.
A)True
B)False
Q3) Extra inventory that is held to protect against uncertainties in either demand or replenishment time is called ________.
Q4) In a periodic review system, each time inventory is replenished it is supplemented up to the ________.
Q5) Describe any four types of inventory and the drivers that spur their need.
Page 14
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Chapter 12: Managing Production Across the Supply Chain
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Q1) Which of these statements is best?
A)Master scheduling shows the sales and operations plan in greater detail on a product-by-product basis.
B)Sales and operations planning shows the master schedule in greater detail on a product-by-product basis.
C)Master scheduling shows the sales and operations plan in greater detail on a supplier-by-supplier basis.
D)Sales and operations planning shows the master schedule in greater detail on a supplier-by-supplier basis.
Q2) On the master schedule record, the amount of product that will be finished and available for sale each week given those units have already been promised to customers is the:
A)master production schedule.
B)booked orders.
C)projected inventory.
D)available to promise inventory.
Q3) ________ is a tool that can be used to synchronize supply chain partners at the master production level.
Q4) Confirmed demand for products is called ________ in master scheduling.
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Chapter 12: S: Supply Chain Information Systems
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Sample Questions
Q1) A supply chain information system that links a company with an entity upstream is called a(n):
A)customer relationship management system.
B)supplier relationship management system.
C)internal supply chain management system.
D)business process modeling tool.
Q2) A(n)________ is a set of interrelated components that collect, process, store, and distribute information to support decision making, coordination, and control in an organization.
Q3) Which of these supply chain activities is the most day-to-day, routine activity?
A)control of monetary flows
B)capacity decision making
C)warehouse location determination
D)sales and operations planning
Q4) Market analysis, order management, and service center management are all examples of applications found in a(n)________ system.
Q5) The authors make the point that cloud computing has in many respects made life easier for business and for consumers. Discuss three negative aspects to cloud computing.
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Chapter 13: Jitlean Production
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Sample Questions
Q1) Livermore Industries uses a kanban system to manage production of the KR-9 subassembly. In a ten-hour day, they use 1500 units and use containers that can hold 50 units each. It takes 45 minutes to fill and move a container of parts to the right place on the KR-9 line that is currently rated at a 15% safety factor. How many production cards are needed?
A)3
B)26
C)82
D)155
Q2) Two announcers are used to read names at the semiannual commencement exercises held at a regional university in America's heartland. All students have their names read then walk briskly to the president who shakes their hand and offers them an empty diploma cover until such time that all financial obligations to the university have been met. The president greets about 600 students in an eight-hour day. The diploma covers come in boxes of 24 and it takes 45 minutes to carry one from the receiving dock to the field house where the ceremony is held. The president likes to keep things moving, so he has requested a 50% safety factor. How many containers are needed?
Q3) The number of kanbans in a production system is inversely related to the
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Chapter 14: Managing Projects
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Sample Questions
Q1) Refer to the scenario above. The project's duration is:
A)32 weeks.
B)33 weeks.
C)36 weeks.
D)38 weeks.
Q2) Activities on the critical path may have positive or negative slack as long as the overall slack time of the critical path is zero.
A)True
B)False
Q3) The earliest finish time is calculated by adding the activity's duration to the predecessor's earliest finish time.
A)True
B)False
Q4) A critical path is composed entirely of critical activities.
A)True
B)False
Q5) The actual work gets done during the ________ phase of a project.
Q6) Refer to the scenario above. Develop a Gantt chart for this project and indicate the finish times for each activity.
Page 18
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Chapter 15: Developing Products and Services
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Sample Questions
Q1) Black box design works best when:
A)the manufacturer is the expert.
B)the supplier is the expert.
C)the design is innovative.
D)the product is simply being redesigned, not newly developed.
Q2) The oil could be changed at the push of a button without dirtying your hands or peering underneath the new Chrysler Crepitus. This is an important achievement in their Design for Six Sigma program.
A)True
B)False
Q3) The roof of the quality function deployment house of quality displays synergies among the ________.
Q4) Companies can reduce the time and cost of developing new products and reduce the cost of final products by using parts standardization.
A)True
B)False
Q5) The unexpected expenses associated with overhead and engineering change notices are ________.
Q6) What is value analysis and how is it typically conducted?
Page 19
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