Logistics Management
Exam Materials
Course Introduction
Logistics Management explores the strategic and operational aspects of efficiently managing the flow of goods, services, and information from the point of origin to the point of consumption. The course covers core topics including transportation, inventory control, warehousing, procurement, supply chain coordination, and distribution strategies. Students will analyze real-world logistics challenges and learn to apply techniques for optimizing supply networks, reducing costs, and improving service quality. The role of technology, sustainability, and global logistics trends are also examined to prepare students for the dynamic demands of modern logistics environments.
Recommended Textbook
Operations and Supply Chain Management for the 21st Century 1st Edition by Ken Boyer
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14 Chapters
1048 Verified Questions
1048 Flashcards
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Chapter 1: Operations and Supply Chain Strategy
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Sample Questions
Q1) Identify four major groups of competitive priorities in which a company can gain a competitive advantage by outperforming its competitors.Provide an example of a company with the competitive priority.
Answer: Cost: Wal-Mart,Taco Bell,SWA.Quality: Rolex,BMW,Singapore Airlines.Time/delivery: FedEx.Flexibility: Dell,Land's End,Wedding Planner.
Q2) Organizations are linked in a supply chain by the exchange or flow of all of the following except
A)Physical goods.
B)Information.
C)Brand identity.
D)Monetary exchange.
E)All of these options are exchanged in supply chains.
Answer: C
Q3) Manufacturing processes,like an assembly line,convert raw materials and inputs into finished products that have a physical,tangible form.
A)True
B)False
Answer: True
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3
Chapter 2: Quality Management
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Sample Questions
Q1) The U.S.government mandates ISO 9000 standards.
A)True
B)False Answer: False
Q2) The focus of ISO 14000 standards is on minimizing the harmful effects on the environment caused by an organization's activities and on achieving continual improvement in environmental performance.
A)True
B)False
Answer: True
Q3) What percentage of the area of a normal curve is between +2 and -2 standard deviations?
A)0%
B)68.3%
C)95.5%
D)99.7%
E)100%
Answer: C
Q4) What are the four parts of the Deming cycle for continuous improvement?
Answer: Plan,Do,Check,Act
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Chapter 3: New Product Development
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Sample Questions
Q1) Describe a reliability analysis.
Answer: Reliability analysis begins with the development of a model of the proposed new product,using block diagrams and fault trees to provide a graphical means of evaluating the relationships between different parts of the system.
Q2) Which of the following is a "low-clock-speed" industry?
A)Electronics
B)Computers
C)Cell phones
D)Chemicals
E)Motion pictures
Answer: D
Q3) Having a systematic process development plan in place can allow a company to react quickly and introduce a new product after a competitor's product is launched.
A)True
B)False
Answer: True
Q4) Describe four individual modules that are used in the design of a computer. Answer: Hard disk,DVD-ROM,microprocessor,display panels,mouse,keyboard,etc.
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Page 5
Chapter 4: Process Design and Analysis
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Sample Questions
Q1) Outsourcing generally gives an organization more control over the production process.
A)True
B)False
Q2) Briefly describe a job shop with relation to flexibility,unit cost,customer involvement,volume,and capital investment.
Q3) Customers are generally an integral part of the process when delivering services.
A)True
B)False
Q4) The workflow for a process layout tends to follow an organized standard route. A)True
B)False
Q5) A product can seldom be produced using more than one process.
A)True
B)False
Q6) Throughput is the number of units that can be produced per unit of time. A)True
B)False
Q7) Describe the use of group technology.
Page 6
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Chapter 5: Forecasting
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Sample Questions
Q1) Identify a product or service that experiences daily,weekly,and monthly seasonal demand.
Q2) The better method for comparing two different data sets is what measure of error?
A)CFE
B)MSE
C)MAD
D)QFD
E)MAPE
Q3) For which of the following would a forecast not be the best method for determining the needed information?
A)Planning the number of production or service facilities needed
B)Determining staffing allocations
C)Determining the number of screws needed to mass produce chairs
D)Planning capacity requirements
E)Determining how many hours of production are needed to meet demand
Q4) One of the most common causal models is linear regression.
A)True
B)False
Q5) Describe yield management and give an example of it.
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Chapter 6: Independent Demand Inventory
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Sample Questions
Q1) Describe three ways to improve inventory accuracy.
Q2) Carrying a very large amount of safety stock will minimize stockouts and inventory costs.
A)True
B)False
Q3) Describe a base stock system.
Q4) Which is the information system used for minimizing inventory cost?
A)ERP system
B)RFID system
C)EDI system
D)VMI system
E)EOQ system
Q5) The total annual inventory cost will be minimized when the holding cost is equal to what?
A)The EOQ amount
B)The ordering cost
C)The safety stock
D)The annual demand
E)The inventory position cost
Q6) Provide four reasons to reduce inventory.
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Chapter 7: Dependent Demand Inventory
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Sample Questions
Q1) MRP planning factors are managerial choices.
A)True
B)False
Q2) Which of the following items is not involved in developing an inventory record for a single item?
A)Lot size
B)Lead time
C)Safety stock
D)Time bucket
E)Inventory transactions
Q3) ____ represent/represents orders that have been placed but not yet received or completed.
A)Gross requirements
B)Scheduled receipts
C)On-hand inventory
D)Buckets
E)Safety stock
Q4) Describe three factors that contribute to MRP success.
Q5) What are the key inputs to an MRP system?
Q6) Give three examples of specific inventory transactions.
Page 9
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Chapter 8: Project Management
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Sample Questions
Q1) List and briefly describe three of the six project planning documents described in the text.
Q2) Being an expert in information integration,project scope,time management,quality management,human resources,communications,risk,and procurement are beneficial skills for what member of a project management team?
A)Project planner
B)Project sponsor
C)Project manager
D)Project accountant
E)Project auditor
Q3) List three project management techniques used by corporations or government.
Q4) Which of the following is not true about network diagrams?
A)Activities can be shown on the arrow
B)Activities can be shown on the nodes
C)An activity can have more than one predecessors
D)Movement from one activity to another can go forward or backward
E)Starting activities have no predecessors
Q5) The difference in the early start and the early finish is the slack time.
A)True
B)False
10
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Chapter 9: Optimization and Simulation Modeling
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Sample Questions
Q1) If the marketing department would like at least 100 white blenders to be produced,the sign for this constraint would be:
A)£
B)³
C)<
D)>
E)=
Q2) Uniformly distributed random numbers cannot easily be translated to other specific distributions.
A)True
B)False
Q3) Computer simulations should be avoided for validating proposed decision models.
A)True
B)False
Q4) Companies have little downside with experimenting with new procedures on actual customers.
A)True
B)False
Q5) Identify three key values found on an Excel answer report.
Q6) Describe how a simulation can be used to validate models.
Page 11
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Chapter 10: Capacity Planning
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Sample Questions
Q1) Yield management is probably not effective for which of the following items?
A)Movie theaters
B)Restaurants
C)Selling cars
D)Apartment rentals
E)Airlines
Q2) A difference between projected demand and current capacity is
A)Capacity cushion
B)Capacity gap
C)Capacity projection
D)Required capacity
E)Resources needed
Q3) Sketch and briefly describe an experience curve.
Q4) Identify five factors that affect the size of a capacity cushion.
Q5) The campus bookstore averages 150 customers per day.The store is open for 12 hours per day.Periodically,the store is not able to use the automated credit card machine and the average checkout time increases to 6 minutes.How many checkout lanes should the bookstore have if the manager wants a 30% capacity cushion?
Q6) Describe a process to assess future capacity needs.
Q7) Describe the implications of either a low or high utilization rate?
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Chapter 11: Quality Improvement Methods
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Sample Questions
Q1) Customer feedback is essential for developing any quality improvement plan.
A)True
B)False
Q2) If you conclude that a soda-filling machine is not filling bottles completely,based on the results of a sample,when the bottles actually contain the necessary amount of liquid,is an example of what type of error?
A)Type II error
B)Beta error
C)A false positive
D)Sampling error
E)Standard error
Q3) Which of the following is not a rule for determining if a process is out of control?
A)A single point is outside the control limits
B)Nine data points in a row are on the same side of the center line
C)Six points in a row are increasing
D)An obvious pattern persists
E)Three points are on the center line
Q4) Describe the nine steps in benchmarking.
Q5) Describe a Type I error and a Type II error.
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Chapter 12: Lean Enterprise
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Sample Questions
Q1) A pull production system is based on forecasts to determine production amounts. A)True B)False
Q2) Calculate the takt time if a company has demand for 1500 items a day,7.0 hours of work time are available per shift,and the company works 2 shifts a day.
Q3) What is "lean thinking" in relation to a production system?
Q4) Lean production is based on a push system of process flow.
A)True
B)False
Q5) Describe a kanban system.
Q6) What are the five S principles to create a more organized work space?
Q7) A JIT inventory management system uses extra inventory to balance production needs.
A)True
B)False
Q8) Describe the difference in a pull and a push production system.
Q9) A lean enterprise defines waste very narrowly.
A)True
B)False
Q10) Identify five wastes commonly found in a production system. Page 14
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Page 15
Chapter 13: Technology and Integrated Supply Management
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Sample Questions
Q1) Select the example of self-sourcing technology below.
A)Table service at a restaurant
B)Home mail delivery
C)Ordering tickets to a show in person
D)Grocery checkout with a cashier
E)Paying bills online
Q2) Technology is not advanced sufficiently to make industrial robots practical.
A)True
B)False
Q3) What job functions do ERP systems help manage?
Q4) The line of customer visibility separates the back-office activities from the front-office activities.
A)True
B)False
Q5) Identify the major challenge of an ERP system.
A)Connects business departments
B)Connects to suppliers
C)Connects to customers
D)The systems are complex and expensive
E)Reports are based on up to the minute information
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Chapter 14: Global Supply Chain and Service Integration
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Sample Questions
Q1) Which of the following would not be a goal of outsourcing?
A)To focus on core strategies
B)To reduce costs and improve functionality
C)To improve competitiveness
D)To improve flexibility
E)Increasing control of production quality
Q2) Tax-related issues are seldom a reason for globalization.
A)True
B)False
Q3) Loss of direct control is a key source of problems with outsourcing.
A)True
B)False
Q4) Which of the following is not a "flattener" identified by Thomas Friedman in his book,The World is Flat: A Brief History of the Twenty-First Century?
A)Collapse of the Berlin Wall
B)Rise of the Web browser
C)Open source collaboration
D)Outsourcing
E)Higher education levels
Q5) Describe three broad groups of multinational corporations.
Page 17
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