Lodging Management
Textbook Exam Questions
Course Introduction
Lodging Management explores the operational and strategic aspects of managing lodging establishments such as hotels, resorts, motels, and inns. This course covers key areas including front office operations, housekeeping, property maintenance, guest services, revenue management, and hospitality marketing. Students will learn about the organizational structure of lodging facilities, industry standards, legal and ethical considerations, and effective leadership and communication strategies. Emphasis is placed on service quality, technology integration, sustainability practices, and the financial principles necessary for successful management in an ever-evolving global lodging industry.
Recommended Textbook
Hospitality Facilities Management and Design with Answer Sheet AHLEI 4th Edition by David M. Stipanuk
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2
Chapter 1: The Role, Cost, and Management of Hospitality
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Sample Questions
Q1) The two primary facility-related operating expenses for a hospitality business are:
A)land and insura
B)financing fees and professional fee
C)accounting services and legal services.
D)property operation and maintenance (POM) and utilitie.
Answer: D
Q2) Which of the following elements is not a way by which a hospitality facility creates a visible, marketable identity for its products?
A)the style of signage
B)the maintenance of back-of-house areas
C)a distinctive color scheme used in interior or exterior design
D)the characteristic appearance of the building itself
Answer: B
Q3) The major element of the utilities expenditure is:
A)fuel (gas, oil, propane).
B)electricity.
C)steam.
D)water and wastewater.
Answer: B
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Chapter 2: Hospitality Facilites Management Tools, Techniques,
and Trends
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Sample Questions
Q1) Maintenance that includes preparing equipment for changes in the seasons is called:
A)scheduled maintenance.
B)preventive maintenance.
C)routine maintenance.
D)predictive maintenance.
Answer: A
Q2) A room data card typically includes all of the following components except:
A)a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment.
B)space for scheduling and verifying the preventive maintenance dates for the room.
C)information about the major HVAC and electrical services in a room.
D)some equipment warranty information.
Answer: A
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Chapter 3: Environmental and Sustainability Management
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Sample Questions
Q1) Which of the following is an example of waste transformation?
A)having concentrated beverage syrup delivered to restaurants direct from the truck via a hose rather than in containers
B)donating used linens to charity groups
C)grinding up garbage in a garbage disposal
D)collecting cardboard and sending it to a recycling center
Answer: C
Q2) Proper and regular maintenance of equipment reduces energy use by:
A)reducing the number of unscheduled repairs needed by the equipment.
B)not having to continually shut down and cycle up the equipment.
C)maintaining the efficiency and prolonging the life of the equipment.
D)keeping equipment on line longer that its manufacturers' predicted useful life.
Answer: C
Q3) What are the Three P's?
A)pulping, planting, producing
B)planning, partnerships, permission
C)permits, packaging, pollution
D)people, planet, profit
Answer: D
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Page 5
Chapter 4: Safety and Secuiryt Systems
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Sample Questions
Q1) Near the end of a long dinner shift that Henri spent mostly at the grille, a fire erupted in the grille's grease trap and threatened to spread.Henri knew that a grease fire needed special handling and his emergency training told him he must act fast.The hotel had installed new fire extinguishers only two months ago, and a new type designed especially for grease and oil fires was added in the kitchen.Though several fire extinguishers were available to Henri, only one would effectively extinguish this fire and keep it extinguished.Which one must he choose?
A)Type A
B)Type C
C)Type D
D)Type K
Q2) Which of the following statements about key control is false?
A)The room number should be clearly printed on the key that opens the door to a guestroom.
B)Mechanical locks should be replaced when a number of keys are missing.
C)Housekeepers should keep keys on their person, not on their carts.
D)Keys needed by employees during a work shift should be signed out at the start of the shift and returned at the end.
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Chapter 5: Water and Wasterwater Systems
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Sample Questions
Q1) How do heat pump water heaters work?
A)They burn a fuel and transfer the heat that is generated to the water being heated.
B)They extract heat from the air within a space, the outside air, or a water source.
C)They run steam through a coil that transfers the heat from the steam to the water.
D)They compress the water until the water reaches the desired temperature.
Q2) Water is "softened" by:
A)replacing hardness-causing minerals with sodium.
B)adding calcium and magnesium to the water.
C)heating it.
D)adding low levels of manganese and iron to the water.
Q3) The device that submeters water used for cooling towers, irrigation, and swimming pools, so that this water can be deducted from the property's water disposal (sewer) bill, is known as a:
A)backflow preventer.
B)deduct meter.
C)water separator.
D)water trap.
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Chapter 6: Electrical Systems
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Sample Questions
Q1) In an electrical system, "phases" refers to:
A)the rate at which an alternating-current power supply alternates the direction of the current flow.
B)the number of energized or "hot" wires in the electrical supply.
C)how often the system experiences momentary voltage sags and surges.
D)how electricity is metered.
Q2) Which of the following is a source of electrical power supply problems for hotels?
A)natural phenomena, such as lightning
B)normal utility maintenance operations
C)faulty electrical systems in neighboring businesses
D)all of the above
Q3) Because electric utilities have been deregulated in the United States:
A)hotels must generate their own electricity.
B)each geographic region has been assigned a single electric utility company.
C)hotel managers must choose a utility company to supply their hotel's electricity.
D)power outages and power-reliability problems have become much less frequent.
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Chapter 7: Heating, Ventilating, and Air Conditioning Systems
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Sample Questions
Q1) The centralized HVAC system offering the greatest room temperature flexibility is the:
A)two-pipe system.
B)three-pipe system.
C)four-pipe system.
D)universal system.
Q2) The energy efficiency ratio (EER) of cooling equipment can be calculated by:
A)adding the amount of cooling achieved (Btu/hr) to the amount of energy used (watts drawn by the unit) to operate the system.
B)multiplying the amount of cooling achieved by the amount of energy used.
C)subtracting the amount of cooling achieved from the amount of energy used.
D)dividing the amount of cooling achieved by the amount of energy used.
Q3) In the vapor compression refrigeration cycle, the refrigerant is first __________ in the evaporator unit, then moved to the compressor and condenser units.
A)boiled
B)chilled
C)recirculated
D)vented
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Page 9
Chapter 8: Lighting Systems
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Sample Questions
Q1) David, the maintenance manager at the Riaston Hotel, purchased some replacement lamps for the hotel's guestrooms.The lamps have a lamp life of 1,000 hours; this means that each lamp is:
A)guaranteed to last for 1,000 hours before burning out.
B)expected to last for approximately 1,000 hours before burning out.
C)guaranteed to last for 500 hours before burning out.
D)expected to last for approximately 2,000 hours before burning out.
Q2) Illumination is typically measured in:
A)coefficients of illumination.
B)CCTs.
C)footcandles or lumens.
D)CRIs.
Q3) "Strike time" refers to:
A)a lamp's tendency to decrease its light output over time.
B)a property's predetermined schedule for group relamping.
C)the time required for a lamp to reach full output from a cold start.
D)the expected operating lifetime of a lamp.
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Chapter 9: Laundry Systems
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Q1) What is the most common and costly mistake institutional laundries make when drying laundry?
A)applying too much heat at the end of the drying cycle
B)taking too long to load or unload the dryers
C)underloading the dryers
D)allowing laundry to dry too long
Q2) You manage a large hotel's on-premises laundry.One of the laundry-room workers, whose job it is to remove laundry from laundry carts and sort it, comes to you with a complaint-his back is hurting from constantly bending over to reach down into the bottom of the carts to retrieve the laundry.He says that other workers are experiencing similar problems with the carts, which are simple canvas laundry carts from three to four feet deep.Which of the following actions is the best solution to this problem?
A)Find an excuse to fire the employee; he is just an injury lawsuit waiting to happen.
B)Tell your boss that the hotel should close down its on-premises laundry and send the hotel's laundry to an outside contractor.
C)Replace the hotel's carts with "raising platform" carts.
D)Transfer the employee who is complaining to another department.
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Chapter 10: Building Structure, Finishes, and Site
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Sample Questions
Q1) An advantage of using universal parking spaces to comply with the ADA is that:
A)no "van accessible" signs are needed.
B)spaces can accommodate either vans or cars.
C)access aisles are not required.
D)a and b
Q2) Which of the following is not true about a hydraulic elevator system?
A)The car is mounted on a giant piston.
B)Counterweights help the elevator move up and down.
C)Oil pumped into a cylinder raises the elevator.
D)It can only be used in a building of six stories or less.
Q3) Exterior walls should be inspected at least:
A)once every six months.
B)every other year.
C)every five years.
D)every ten years.
Q4) Joints in concrete are used to:
A)reinforce the concrete.
B)control the location of cracks.
C)eliminate cracking, spalling, and scaling.
D)absorb longitudinal load stress.
Page 12
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Chapter 11: Lodging Planning and Design
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Sample Questions
Q1) The most prominent hotel public space is the:
A)ballroom.
B)lounge.
C)restaurant.
D)lobby.
Q2) The process for developing a new hotel typically takes approximately:
A)six to twelve months.
B)one to two years.
C)three to four years.
D)five to seven years.
Q3) The most efficient guestroom floor configuration in terms of saleable gross floor area is:
A)tower.
B)double-loaded slab.
C)single-loaded slab.
D)atrium.
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Chapter 12: Renovation and Capital Projects
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Sample Questions
Q1) Equipment or materials that are functionally, operationally, and aesthetically equivalent to higher-priced items made by different manufacturers are called:
A)copy-cat goods.
B)proxies.
C)makeshift goods.
D)knock-offs.
Q2) A good source of sample construction contracts is:
A)the American Institute of Architects (AIA).
B)Contracts R Us (Internet).
C)the Compendium of Sample Contracts, published by the American Contractors Association.
D)the Construction Society of the United States.
Q3) Major renovations are usually done on a __________ cycle.
A)3-year
B)6-year
C)12- to 15-year
D)40- to 50-year
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