Leadership in Organizations Test Bank
Course Introduction
This course explores the essential theories, practices, and skills required for effective leadership within a variety of organizational contexts. Students will examine different leadership styles, approaches to motivation, ethical decision-making, and strategies for managing change and conflict. Through case studies, interactive discussions, and practical exercises, the course aims to develop students abilities to lead diverse teams, foster collaboration, and drive organizational success. Topics also include the influence of organizational culture, the role of power and politics, and the development of personal leadership philosophy.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
1255 Flashcards
Source URL: https://quizplus.com/study-set/2361
Page 2
Chapter 1: The Supervisory Challenge
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83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46902
Sample Questions
Q1) Gwendolyn loves her job and feels connected to her company's objectives because she feels she does something important,finds the work stimulating,and has plenty of opportunities for personal and professional growth.Gwendolyn can best be described as a(n)_____.
A)deskilled employee
B)disgruntled employee
C)hands-off employee
D)engaged employee
Answer: D
Q2) As a manager,Jamie gives her employees authority and responsibility to carry out their tasks.She also encourages them to pursue their individual work goals in addition to the organization's goals.Jamie's employees also make certain decisions by themselves.This scenario illustrates _______.
A)job deskilling
B)employee empowerment
C)non-participative management
D)negative reinforcement
Answer: B
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Page 3
Chapter 2: The Management Functions
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/46903
Sample Questions
Q1) Administrative skills include the ability to plan,organize,and coordinate the activities of a work group.
A)True
B)False
Answer: True
Q2) Jonathan is a manager who always threatens people with termination in order to gain compliance.In this case,Jonathan uses which type of power?
A)Reward power
B)Coercive power
C)Expert power
D)Legitimate power
Answer: B
Q3) Delegation is the process of entrusting duties and related authority to subordinates.
A)True
B)False
Answer: True
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Chapter 3: Supervisory Planning
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/46904
Sample Questions
Q1) Supervisory-level objectives are typically more specific than organizational objectives.
A)True
B)False
Answer: True
Q2) A mission statement is usually very specific including the company's financial forecast.
A)True
B)False
Answer: False
Q3) Which of the following statement about a just-in-time (JIT)inventory-control system is true?
A)It requires the employees to be accountable for their actions.
B)It requires the firm to buy and store raw materials in large amounts.
C)It requires minimal coordination between the firm and its employees.
D)It does not require employees to be well-trained.
Answer: A
Q4) How are procedures and methods similar? How are they different?
Answer: Both procedures and methods are standing plans to be performed. However,procedures are a sequence of events.
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Chapter 4: Supervising a Diverse Workforce
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) Which of the following is true of discrimination charges in workplaces?
A)Charge investigation requires the extensive time, effort, and involvement of supervisors and no other resources in organizations.
B)Supervisors must be sensitive to the feelings of minority employees who have experienced discriminatory treatment in the past.
C)It is best for supervisors to enter into racial debates with minority employees who display lingering resentment and suspicion.
D)By demonstrating that minority employees will be given special considerations in matters of discipline, a supervisor can reduce the negative effects of past discrimination.
Q2) What is reverse discrimination?
Q3) Employers must provide _____ for employees of differing religious beliefs.
A)reasonable accommodations
B)clearer expectations
C)religious guidance
D)negative discrimination
Q4) Describe what diversity is and why diversity is a "bottom-line" concern for organizations.
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Chapter 5: Leadership and Followership
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76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/46906
Sample Questions
Q1) According to Warren Bennis,what do employees typically want from their leader?
Q2) Delegation gives employees a greater voice in how a job is to be done; the employee is empowered to make decisions.
A)True
B)False
Q3) Supervisors who practice participative management do not issue directives.
A)True
B)False
Q4) Which of the following is a correct statement regarding leadership?
A)The best leaders are promoted from within.
B)Anyone who can influenceothers toward objectives can function as a leader.
C)Leadership always resides in the person in charge of a group of people.
D)Most effective leaders tend to be far above average intelligence.
Q5) Successful supervisors tend to be somewhat more intelligent than the average subordinate.
A)True
B)False
Q6) What are some traits shared by most successful supervisory leaders?
Q7) Describe what autocratic supervision is.
Q8) Why are supervisors reluctant to delegate responsibility?
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Chapter 6: Communicating in a Noisy World
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77 Verified Questions
77 Flashcards
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Sample Questions
Q1) Repetition can be a useful method to improve the effectiveness of communication.
A)True
B)False
Q2) Feedback is by far the most important method of improving communication.
A)True
B)False
Q3) Which technique should Melinda use to ensure that her work-related email communication does not result in information overload?
A)KISS technique
B)Use of jargon
C)Deskilling
D)Filtering technique
Q4) _____ is the degree of responsibilityand power afforded by aperson's professional or socialposition.
A)Prototype
B)Status
C)Stereotype
D)Exposure
Q5) What takes place during downward communication?
Q6) What can a supervisor do to ensure effective communication?
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Chapter 7: Principles of Motivating Followers
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82 Verified Questions
82 Flashcards
Source URL: https://quizplus.com/quiz/46908
Sample Questions
Q1) According to Theory X,most workers dislike work,avoid responsibility,and must be coerced into working.
A)True
B)False
Q2) _____ needs pertain to one's need to know andunderstand.
A)Aesthetic
B)Security
C)Cognitive
D)Affect
Q3) Describe the five core job dimensions.
Q4) The _____ states that factors inthe work environment primarilyinfluence the degree of jobdissatisfaction while intrinsicjob content factors influencethe amount of employeemotivation.
A)scalar principle
B)bandwagon fallacy
C)theory of hierarchical needs
D)motivation-hygiene theory
Q5) People are the most important resource that a supervisor is asked to manage.
A)True
B)False
9
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/46909
Sample Questions
Q1) Quantitative methods of decision making allow the user to perform "what-if" scenarios and simulations.
A)True
B)False
Q2) By generating a series of alternatives to solving a problem,the best course of action to take is less likely to be overlooked.
A)True
B)False
Q3) Facts about a problem are gathered during the second step (analyzing the problem)of the structured decision making process.
A)True
B)False
Q4) When utilitizing decision criteria to deal with problems,there must be a sense of priority.
A)True
B)False
Q5) What are some things that supervisors should consider in an effort to understand their own decision style?
Q6) When making a change,what should the supervisor be sure to do?
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Chapter 9: The Principles of Organizing
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/46910
Sample Questions
Q1) Which of the following statements about a project management-type organizational structure is NOT true?
A)It adds vertical dimensions to the normally horizontal orientation of an organizational structure.
B)It is a hybrid in which both regular (functional) line and staffdepartments coexist.
C)It violates the principle of unity of command.
D)It allows organizations to coordinate activities across departments.
Q2) The span of management principle states that:
A)there is a set number of employees a supervisor can manage effectively.
B)there is an upper limit on the number of employees a supervisor can manage effectively.
C)there is no limit on the number of employees a supervisor can manage effectively.
D)there is no difference in the number of employees that different supervisors can manage effectively.
Q3) Without a proper chairperson,meetings will not be effective.
A)True
B)False
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11
Chapter 10: Empowering Employees for Success
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86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/46911
Sample Questions
Q1) The supervisor should always hire the individual who will get along best with the other employees in the department.
A)True
B)False
Q2) If there isn't a job description of a position,the supervisor should request the human resource department draft one.
A)True
B)False
Q3) Why is it important to document the hiring decision?
Q4) The supervisor may find it helpful to ask departmental employees to write down the tasks they perform.
A)True
B)False
Q5) Which of the following is an example of on-the-job training?
A)Learning technical skills from an experienced employee
B)Completing a college course on principles of supervision
C)Attending a trade show
D)Undertaking an e-learning program
Q6) Provide examples of interview questions that could be considered unlawful.
Page 12
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Chapter 11: Building Effective Teams
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83 Verified Questions
83 Flashcards
Source URL: https://quizplus.com/quiz/46912
Sample Questions
Q1) Highly effective teams are always supporting and encouraging of one another.
A)True
B)False
Q2) Which of the following is a technique for assessing employee engagement?
A)Supervisory trainings
B)Phychological tests and exams
C)Observations and studies
D)Workplace theories
Q3) In recent years,employee morale is believed to have risen due to employers becoming increasingly trustworthy and loyal to their employees.
A)True
B)False
Q4) Increasingly,companies are developing paid time off programs where employees can use their accrued time off for personal reasons rather than solely for illnesses or vacations.
A)True
B)False
Q5) Briefly discuss the impact of downsizing on employee morale.
Q6) Describe some of the characteristics that increase the cohesiveness of work groups.
Page 13
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Chapter 12: Performance Management
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Piecework plans are individual incentive plans keyed to achieving performance goals.
A)True
B)False
Q2) The supervisor must be prepared to document ratings by citing specific examples of good or bad performance.
A)True
B)False
Q3) Every time one of his subordinates does something highly exceptional or something unsatisfactory,Rob records it in his employee work file.The information in this file serves as a factual record and helps Rob in assessing the performance of his team members and in supporting his ratings during performance appraisals.Based on the information provided in this scenario,Rob is most likely using the technique of the _____.
A)critical incident method
B)forced choice method
C)concurrent feedback method
D)field review method
Q4) What are some reasons for the leniency error?
Q5) What is a pay for performance compensation system?
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Chapter 13: Fundamentals of Controlling
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) _____ refers to open-book management in which all financial information is shared with employees and other stakeholders.
A)Opacity
B)Transparency
C)Integrity
D)Spot checking
Q2) Identify and distinguish between the three types of time factor control mechanisms identified in the text.
Q3) Customer satisfaction,profitability,and employee suggestions are all strategic control points.
A)True
B)False
Q4) Everyone uses feedforward controls at one time or another.
A)True
B)False
Q5) One method by which performance can be measured is by direct observation and personal contact.
A)True
B)False
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Chapter 14: Resolving Conflicts
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) When a complaint or grievance is brought to a supervisor,he or she should do all of the following EXCEPT:
A)listen patiently with an open mind.
B)delay the time for an initial hearing.
C)encourage the employee to say whatever is on his or her mind.
D)treat the employee's problem as important.
Q2) A grievance is a formal complaint involving the interpretation or application of a labor agreement in a unionized setting.
A)True
B)False
Q3) If a supervisor delays hearing a grievance or complaint,employees will likely interpret it to mean that the supervisor is carefully considering the facts of the case.
A)True
B)False
Q4) In the workplace,the terms complaint and grievance do not mean the same thing. A)True
B)False
Q5) What must take place in order for alternative dispute resolutions to be effective?
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Chapter 15: Positive Discipline
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83 Verified Questions
83 Flashcards
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Sample Questions
Q1) Employment-at-will is the legal concept that employers can dismiss employees at any time and for any reason,except for unlawful discrimination and contractual or other restrictions.
A)True
B)False
Q2) Which of the following statement is true about the discipline without punishment approach?
A)It replaces coaching sessions with suspensions.
B)It is connected with decreased complaints.
C)It is connected with low employee morale.
D)The major thrust of this approach is progressive discipline.
Q3) If the offense is relatively minor and the employee has no disciplinary record,a written warning is necessary to prove action has been taken.
A)True
B)False
Q4) Positive employee discipline requires company rules that are reasonable and well communicated.
A)True
B)False
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