Leadership in Organizations Pre-Test
Questions
Course Introduction
Leadership in Organizations explores the theories, practices, and skills essential for effective leadership in diverse organizational settings. This course examines various leadership styles, the dynamics of power and influence, the impact of organizational culture, and the ethical responsibilities of leaders. Students will analyze real-world cases, engage in self-assessment, and participate in group activities to develop practical leadership capabilities. Emphasis is placed on communication, decision-making, motivation, and managing change, preparing students to inspire and guide teams toward achieving organizational goals.
Recommended Textbook
Supervision Concepts and Practices of Management 13th Edition by Edwin C. Leonard
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15 Chapters
1255 Verified Questions
1255 Flashcards
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Page 2
Chapter 1: The Supervisory Challenge
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Sample Questions
Q1) The notion of Frederick Winslow Taylor's scientific management approach gave rise to the functional management approach.
A)True
B)False
Answer: False
Q2) As the number of service industry jobs has fallen in the U.S.in recent years,the number of manufacturing jobs has risen.
A)True
B)False
Answer: False
Q3) If it is legal,it is ethical; if it is illegal,it is unethical.
A)True
B)False
Answer: False
Q4) The term diversity refers to the cultural,ethnic,gender,age,educational,racial,and lifestyle differences of employees.
A)True
B)False Answer: True
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Chapter 2: The Management Functions
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80 Flashcards
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Sample Questions
Q1) Guiding,teaching,and supervising employees are activities associated with:
A)staffing.
B)leading.
C)organizing.
D)controlling.
Answer: B
Q2) Jonathan is a manager who always threatens people with termination in order to gain compliance.In this case,Jonathan uses which type of power?
A)Reward power
B)Coercive power
C)Expert power
D)Legitimate power
Answer: B
Q3) What are the two main requirements of any supervisory position,and which of these usually determines the effectiveness of a supervisor's performance?
Answer: The supervisor must have a good working knowledge of the jobs to be performed and must be able to manage the department.The latter of these usually determines the supervisor's effectiveness.
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4
Chapter 3: Supervisory Planning
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Sample Questions
Q1) What is a major disadvantage to telecommuting? What are companies doing to deal with this issue?
Answer: Supervisors are required to plan well in advance and communicate with these employees. Companies are making special efforts to train supervisors to manage telecommuters.
Q2) _____ is the process of deciding whatneeds to be done by whomand when.
A)Deskilling
B)Planning
C)Downsizing
D)Controlling
Answer: B
Q3) Samantha,a supply chain manager at a consumer goods packaging company,tries to gather information about the industry leaders to gain insights into the best policies and procedures they use.This helps her upgrade the procedures and policies of her own company.This is an example of:
A)hands-off manufacturing.
B)micromanagement.
C)Theory X management.
D)benchmarking.
Answer: D
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Chapter 4: Supervising a Diverse Workforce
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Sample Questions
Q1) What are protected-group employees?
Q2) Most courts have ruled that the hiring of part-time or temporary help or the scheduling of extra overtime to accommodate a pregnant employee constitutes an unreasonable burden for employers.
A)True
B)False
Q3) What must employers do to accommodate employees of different religious beliefs?
Q4) The Age Discrimination In Employment Act prohibits discrimination in employment for individuals younger than 25 and older than 50.
A)True
B)False
Q5) Supervisors of integrated racial groups may be reluctant to discipline anyone to avoid charges of discrimination.
A)True
B)False
Q6) Comparable worth is the concept that jobs should be paid at the same level if they require similar skills and/or abilities.
A)True
B)False
Page 6
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Chapter 5: Leadership and Followership
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Sample
Questions
Q1) Macy goes to her supervisor,Tory,to talk about an idea that could potentially grow sales by a factor of ten.Tory listens patiently to Macy and decides to kick the idea up the management chain.Macy's strategy sees success and Tory promptly credits her.In the case of Macy's idea,Tory's actions exemplify _____
A)task delegation.
B)trust-building.
C)uninspired supervision.
D)cultural openness.
Q2) The system of moral principles that guide the conduct of an individual,group,or society is known as _____.
A)justice
B)convention
C)ethics
D)propriety
Q3) Which of the following does NOT encourage employees to trust leaders?
A)Favoritism
B)Caring attitude
C)Communication
D)Listening skills
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Page 7
Chapter 6: Communicating in a Noisy World
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Sample Questions
Q1) The downward channel of communication involves supervisors giving instructions.
A)True
B)False
Q2) The jargon used by an accountant is meaningful to a computer technician.
A)True
B)False
Q3) Which of the following statements regarding repetition of the message is correct?
A)Messages that are instructions should not be repeated.
B)It is helpful to repeat a message several times using different words or methods.
C)A message must be repeated at least 15 times intermittently.
D)It is helpful to repeat messages using only one communication channel.
Q4) What are the advantages and disadvantages of oral communication?
Q5) The skills of effective communication can be developed.
A)True
B)False
Q6) The communication process is fraught with many potential problems.Describe some of the barriers that can potentially interfere with this process.
Q7) What takes place during downward communication?
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Chapter 7: Principles of Motivating Followers
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Sample Questions
Q1) According to equity theory,employees perform better when they believe that their efforts lead to desired rewards.
A)True
B)False
Q2) According to Professors Hackman and Oldham,training employees with a variety of skills as opposed to one specialty will increase motivation.
A)True
B)False
Q3) What is the difference between hygiene and motivation factors?
Q4) If Maslow's theory is correct,a person will be unable to satisfy biological needs until security needs are satisfied first.
A)True
B)False
Q5) Well-designed jobs lead to increased motivation,higher-quality performance,and higher satisfaction among employees.What three psychological states must employees experience for these outcomes to occur?
Q6) What are physiological needs and how important are they?
Q7) How should supervisors handle difficult employees?
Page 9
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Chapter 8: Solving Problems, Making Decisions and Managing Change
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Sample Questions
Q1) Supervisors are born with decision-making skills; they cannot be developed.
A)True
B)False
Q2) Tom,a supervisor,is concerned because one of his workers is consistently missing deadlines.To address the problem,Tom gathers the employee's status updates for the last six months and highlights projects with missed deadlines.Which stage of the decision-making process does this act best fit?
A)Defining the problem
B)Analyzing the problem
C)Establishing decision criteria
D)Developing alternatives
Q3) _____ is the first step of the systematic decision-making process.
A)Defining the problem
B)Gathering facts and information
C)Establishing decision criteria
D)Brainstorming
Q4) Supervisors and managers should always strive to utilize the Convenience Seeker decision-making style.
A)True
B)False
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Chapter 9: The Principles of Organizing
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Sample Questions
Q1) Which of the following provides an insight about how power is distributed in a firm?
A)Job specification
B)Organizational chart
C)Organizational manual
D)Job description
Q2) The number of employees a supervisor can manage is dependent in part on the level of employees' capabilities.
A)True
B)False
Q3) Describe the role that the chairperson of a meeting serves.
Q4) Fewer levels of management tend to exist in organizations where:
A)all managerssupervise the same number of employees.
B)managershave no authority over employees.
C)managerssupervise large numbers of employees.
D)managersoversee few employees.
Q5) Before recruiting for an open position,a supervisor would want to have a job description,not job specifications.
A)True
B)False
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Chapter 10: Empowering Employees for Success
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Sample Questions
Q1) While interviewing candidates for a new position,Samuel uses a set of predetermined questions.He takes notes during the interviews and then compares his notes for each question to make a selection of final candidates.Which interviewing technique does Samuel use?
A)Nondirective technique
B)A blended approach
C)Directive technique
D)Subjective technique
Q2) Supervisors should strive to blend directive and nondirective techniques to obtain optimal information during the interview.
A)True
B)False
Q3) What functions does the human resource department serve?
Q4) The management of human resources is the supervisor's most important activity. A)True
B)False
Q5) College-campus-based training programs for employees is an example of on-the-job training
A)True
B)False
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Chapter 11: Building Effective Teams
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Sample Questions
Q1) Why should a supervisor avoid offering specific advice in a counseling interview?
Q2) The supervisor plays a key role in coordinating efforts throughout the company to prevent workplace violence.
A)True
B)False
Q3) Which of the following is NOT a common reason for the formation of work groups?
A)Problem solving
B)Behavior guidelines
C)Companionship and identification
D)Labor union mandates
Q4) A geographically dispersed team (GDT)is another name for a _____.
A)virtual team
B)demographic team
C)cross-functional team
D)command team
Q5) The supervisor's main role as counselor is to help the employee get his or her life back together.
A)True
B)False
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Chapter 12: Performance Management
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Sample
Questions
Q1) Part of the "coaching" aspect of supervision prepares employees to take on greater responsibilities on the job.
A)True
B)False
Q2) The system of performance management:
A)identifies all those things an employee must do to achieve his or her personal objectives.
B)typically begins with thesupervisor setting the stage for employee success.
C)can survive without feedback and control.
D)is generally presented in a vague and indirect manner.
Q3) Promoting from within is always a wise move.
A)True
B)False
Q4) All employees desire promotions.
A)True
B)False
Q5) The primary reason for evaluating performance on a systematic basis is to achieve organizational goals.
A)True
B)False
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Chapter 13: Fundamentals of Controlling
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Sample Questions
Q1) Which of the following is NOT an accurate statement regarding the supervisor's role in controlling through budgets?
A)The budget that most concerns supervisors is usually the departmental expense budget.
B)Supervisors must refer to their budgets to monitor their expenditures during the operation period.
C)Supervisors' budgets should be very detailed and should not be subject to change.
D)Supervisors should demonstrate the actual need for each amount they request and document their requests with historical data whenever possible.
Q2) Which of the following statements is true of a time study?
A)A time study does not make allowances for fatigue, personal needs, and unavoidable delays.
B)A time standard is completely scientific and beyond dispute.
C)A time study involves making judgments and approximations.
D)A time study involves analyzing work activities to determine how to make a task more efficient.
Q3) What is managerial control?
Q4) What costs does the operating budget project? Provide examples.
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Page 15
Chapter 14: Resolving Conflicts
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Sample Questions
Q1) What steps should be taken to resolve an employee's grievance?
Q2) Which of the following is NOT a supervisory guideline for resolving complaints and grievances?
A)Distinguish facts from opinions
B)Attempt to set precedents
C)Determine the real issue
D)Minimize delays in reaching a decision
Q3) Describe the five conflict resolution styles.
Q4) Who among the following is responsible for making the final decision in the last step of a complaint procedure?
A)A neutral arbitrator
B)The supervisor
C)An HR staff member
D)The chief executive officer
Q5) The primary strength of the accommodate style of conflict resolution is that:
A)it helps a person gain respect.
B)it satisfies both parties.
C)it helps a person reinforce his or her authority.
D)it encourages cooperation.
Q6) Distinguish between substantive and personalized conflict.
Page 16
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Chapter 15: Positive Discipline
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Sample Questions
Q1) When disciplining employees for mild infractions,Rita begins with an informal discussion with the employee about the infraction.However,if the problem continues,Rita resorts to more serious forms of discipline such as oral or written warnings.In serious cases or for serious repeat offenders,Rita utilizes disciplinary layoff or discharge.The discipline process that Rita follows is referred to as:
A)positive self-discipline.
B)progressive discipline.
C)negative discipline.
D)non-inductive discipline.
Q2) Simone is a supervisor at Bales Machinery.According to the employee handbook,smoking is prohibited everywhere on company property,but this rule has not been enforced in years.Three of Simone's employees like to gather at break time in front of the loading dock and smoke.Today,Simone noticed these employees smoking at break time and immediately gave them each a written warning for violating company policy.None of the three had ever been a disciplinary problem before.Comment on Simone's actions.
Q3) What does the "right to appeal" mean in terms of disciplinary action?
Q4) What is the purpose of a statement of ethical codes?
Q5) What is positive discipline? Positive self-discipline?
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