Leadership in Organizations Exam Materials
Course Introduction
Leadership in Organizations explores the principles and practices of effective leadership within diverse organizational contexts. The course examines classical and contemporary leadership theories, the role of leaders in shaping organizational culture, ethical leadership, and the impact of leadership styles on team dynamics and organizational performance. Through case studies, interactive discussions, and practical exercises, students will develop skills in decision-making, conflict resolution, communication, and motivating others. The course also addresses the challenges posed by rapid change, globalization, and diversity, preparing students to lead with confidence and adapt to evolving organizational landscapes.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by Thomas Bateman
Available Study Resources on Quizplus
18 Chapters
2471 Verified Questions
2471 Flashcards
Source URL: https://quizplus.com/study-set/2481
Page 2
Chapter 1: Managing
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/49319
Sample Questions
Q1) __________ is the introduction of new goods and services.
A)Collaboration
B)Invention
C)Innovation
D)Adaptation
E)Production life cycle
Answer: C
Q2) As managers rise through an organization,they will probably rely less on their technical skills.
A)True
B)False
Answer: True
Q3) When you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits,you are acting as a(n)
A)active contributor in a productive relationship.
B)agent for social capital.
C)passive employee.
D)example of an emotionally intelligent employee.
E)connected team member.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The External Environment and Organizational Culture
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/49318
Sample Questions
Q1) While the stock market can impact a firm,it has no effect on the behavior of individual managers.
A)True
B)False
Answer: False
Q2) Hospitals and universities are very expensive to run due not only to the capital equipment that is required for each,but also due to the personnel such as specialized medical doctors and researchers.The cost of these types of institutions is an example of
A)enhancing barriers to entry.
B)eliminating protectionism.
C)unfair competition.
D)enhancing trade protectionism.
E)eliminating barriers to entry.
Answer: A
Q3) As environmental uncertainty increases,managers must develop techniques and methods for collecting,sorting through,and interpreting information about the environment.Discuss four of these methods explaining when and why each would be used.
Answer: Answer will vary.
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/49317
Sample Questions
Q1) The way in which the alternatives to a decision are stated or phrased may have an impact on which alternative is chosen.Varying alternatives can be presented in a more favorable or less favorable way,affecting the decision.This is referred to as
A)framing effects.
B)phrasing effects.
C)biasing effects.
D)illusional effects.
E)discounted effects.
Answer: A
Q2) Risk is a fact of life in nonprogrammed management decisions.
A)True
B)False
Answer: True
Q3) Ready-made solutions are ideas that have been seen or tried before.
A)True
B)False
Answer: True
Q4) Describe the elements of an effective crisis management plan. Answer: Answers will vary.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Planning and Strategic Management
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/49316
Sample Questions
Q1) Which of the above scenario facts would be a weakness for Barefoot Grass?
A)Barefoot is an environmentally friendly company.
B)Homebuilding has fallen off recently.
C)Its turf research and development has fallen behind the competition.
D)New regulations have been passed around spraying certain types of fertilizer.
E)Its management team is the best in the industry.
Q2) Typical operational planning might focus on
A)production scheduling and training of personnel.
B)profit levels,share value,growth,return on investment.
C)advertising expenditures,sales levels,product use innovations,customer feedback levels.
D)absenteeism levels,benefit usage and value,human resource utilization,compliance with civil rights laws.
E)corporate social responsibility.
Q3) The most effective strategy is
A)one that most firms in the industry are following.
B)to always diversify.
C)one that competitors are unwilling or unable to imitate.
D)to be the "first mover",regardless of other factors.
E)to be a follower.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Ethics and Corporate Responsibility
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/49315
Sample Questions
Q1) Which of the following is the "highest" level of the pyramid of global corporate social responsibility and performance?
A)Economic responsibility
B)Legal responsibility
C)Ethical responsibility
D)Philanthropic responsibility
E)Financial responsibility
Q2) Integrity-based ethics programs use
A)stated societal rules and values.
B)corporate social responsiveness.
C)a set of guiding principles.
D)monitoring and punishment.
E)discretionary social responsibility.
Q3) People in the conventional stage of Kohlberg's model of cognitive moral development conform to the expectations of ethical behavior held by groups or institutions such as society,family or peers.
A)True
B)False
Q4) Discuss ecocentric management.How can it be beneficial to organizations?
Q5) Explain the risk society within which we live.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: International Management
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/49314
Sample Questions
Q1) Cristy Smith has been assigned to manage an operation in Peru.Upon her arrival she encouraged all of her employees (native Peruvians)to feel free to individually approach her with ideas on improving operations.After many months,no employees had offered suggestions.Cristy should have realized that Peruvian culture has not only a _____ degree of collectivism but accepts a ______ power distance.
A)low;small
B)low;large
C)high;large
D)high;small
E)There is not enough information in this example to determine an answer.
Q2) Hershey uses __________ to participate in the global marketplace.
A)licensing
B)franchising
C)exporting
D)joint ventures
E)wholly owned subsidiaries
Q3) Discuss how an organization should identify the best strategy for competing in a global marketplace and the four approaches typically used.
Q4) Summarize the skills and knowledge managers need to manage globally.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Entrepreneurship
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/49313
Sample Questions
Q1) What is your assessment of your roommate's chance of success as an entrepreneur?
A)She may be successful,but she must realize that her ideas are based on myths.
B)She will be successful because she understands the entrepreneurial role.
C)She could never be successful.
D)She will be successful because she is smart.
E)There is no way to assess her chances of success without hearing about her idea.
Q2) IPO is an acronym that stands for
A)instant public obligation.
B)initial public obligation.
C)initial public stock offering.
D)immediate principal obligation.
E)intermediate public stock offering.
Q3) Entrepreneurs spot,create,and exploit opportunities.
A)True
B)False
Q4) Initial public stock offerings offer a way to raise capital through federally registered and underwritten sales of shares in the company.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Organization Structure
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/49312
Sample Questions
Q1) The presence of rules and regulations governing how people in the organization interact is called
A)formalization.
B)accountability.
C)responsibility.
D)authority.
E)standardization.
Q2) Sherry's company is set up as a _____________ structure.
A)functional
B)divisional
C)geographic divisional
D)customer divisional
E)matrix
Q3) According to Napoleon Bonaparte,the optimal number of subordinates is A)4.
B)5.
C)10.
D)25.
E)50.
Q4) Compare and contrast the matrix organization with the network organization.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Organizational Agility
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/49311
Sample Questions
Q1) Smaller companies can move fast,provide quality goods and services to targeted market niches and can inspire greater involvement for their people.
A)True
B)False
Q2) Having people engage in disciplined thinking and attention to details and making decisions based on data and evidence rather than guesswork and assumptions,are key components to a learning organization.
A)True
B)False
Q3) Explain the difference between a learning organization and high-involvement organization.
Q4) Which of the following statements about W.Edwards Deming's 14 points of quality is true?
A)Strive for short-term improvement rather than long-term profit.
B)Ensure compliance by punishing those who deviate from the process.
C)Eliminate slogans and buzzwords.
D)Use numerical quotas.
E)Mass inspection is the best way to ensure quality.
Q5) Explain the key features in mass customization.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Human Resources Management
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/49310
Sample Questions
Q1) When the HR department implements activities such as recruitment and pay system revisions,which stage of the HR planning process were they in?
A)Implementation
B)Execution
C)Delivery
D)Effecting
E)Programming
Q2) Which of these methods has been found to be the way most job positions get filled?
A)Want ads
B)Employee referrals
C)Private employment agencies
D)Unions
E)Drop-in application
Q3) Coaching,which is being trained by a superior,is usually the most effective and direct way to develop managers.
A)True
B)False
Q4) Summarize how labor laws and unions influence human resources management.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Managing the Diverse Workforce
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/49309
Sample Questions
Q1) Omiana was recently passed up for promotion.She was told that management was looking for someone who was more aggressive to fill the position.Omiana's coworkers were surprised because she has a reputation for "getting things done." Omiana later overheard one of the managers saying that he did not believe she was committed to her career since "she,like most women,leave work every day at 5:00 sharp." It might appear that Omiana's employer has made a mistake regarding A)stereotyping.
B)mistrust.
C)affirmative action.
D)cohesiveness.
E)motivation.
Q2) "Managing diversity" simply means hiring women and minorities and making sure they are treated equally and encouraged to succeed.
A)True
B)False
Q3) Explain sexual harassment,its categories and the problems that stem from the issue.Specifically,what can organizations do to manage this problem?
Q4) Give a brief history of diversity in the United States.
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Leadership
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/49308
Sample Questions
Q1) Leaders who relate to others to serve their needs and enhance their personal growth while strengthening the organization are known as
A)lateral leaders.
B)authentic leaders.
C)shared leaders.
D)bridge leaders.
E)servant-leaders.
Q2) On the LPC scale of Fiedler's contingency model,leaders with negative attitudes toward others score low,meaning they are likely to exhibit what type of leadership?
A)Facilitation
B)Delegation
C)Control
D)Task-motivated
E)Relationship-motivated
Q3) What are the most important characteristics of the best corporate visions? Why is having a vision necessary?
Q4) Define leadership in your own words.
Q5) Explain the five key leadership behaviors identified by Kouzes and Posner.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Motivating for Performance
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/49307
Sample Questions
Q1) A recent article espousing the rewards of golfing stated that perhaps the best aspect of the game is not that you play against your partners but that you play against yourself by striving to lower your score.The author of the article evidently finds golf to be A)expensive.
B)important to relatedness needs.
C)intrinsically rewarding.
D)instrumental.
E)relaxing.
Q2) Administering an aversive consequence is referred to as A)organizational behavior modification. B)punishment.
C)extinction.
D)negative reinforcement.
E)reprimanding.
Q3) Successful managers must motivate their employees to do more than just work hard.Describe some of the other goals of employee motivation.
Q4) A satisfied worker is always more productive than a dissatisfied one.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Team-Work
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/49306
Sample Questions
Q1) Groups that make decisions about managing and carrying out major production activities,but still get outside support for quality control and maintenance are referred to as
A)autonomous work groups.
B)self-designing teams.
C)transnational teams.
D)semiautonomous work groups.
E)traditional work groups.
Q2) Working less hard and being less productive when in a group is known as
A)social facilitation.
B)laziness.
C)social loafing.
D)compromise.
E)social idleness.
Q3) Groups that have no managerial responsibilities are known as A)transnational teams.
B)autonomous work groups.
C)traditional work groups.
D)quality circles.
E)self-designing teams.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Communicating
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/49305
Sample Questions
Q1) An interference in the system of communication that blocks perfect understanding is referred to as A)communication.
B)noise.
C)static.
D)filtering.
E)dialogue.
Q2) The process in which information flows in two directions with the receiver providing feedback and the sender is receptive to the feedback is referred to as
A)two-way communication.
B)downward communication.
C)horizontal communication.
D)upward communication.
E)one-way communication.
Q3) Discuss at least five of the tactics that your text suggests for communicating effectively with someone who speaks a different language.
Q4) Filtering is the process of withholding,ignoring,or distorting information.
A)True B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Managerial Control
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/49304
Sample Questions
Q1) Liquidity ratios indicate a company's ability to meet its long-term financial obligations.
A)True
B)False
Q2) Bureaucratic control has a perceived negative connotation.
A)True
B)False
Q3) Carlos was new to his organization but quickly noticed a pattern at the annual budgeting session.Mid-level managers were asking for unrealistically high budgets while top management was attempting to require budgets under last year's actual expenditures.The management's strategies are referred to as
A)budget breakdowns.
B)bureaucratic budgeting.
C)budget resistance.
D)tactical behaviors.
E)rigid behaviors.
Q4) Feedforward control means that managers monitor their distributors.
A)True
B)False
Q5) Describe feed forward,feedback and concurrent control.Give an example of each.
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Managing Technology and Innovation
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/49303
Sample Questions
Q1) Which of the following describes a technical innovator?
A)Has the status,authority and resources to support an innovation
B)Promotes an idea throughout the organization
C)Develops a new technology
D)Coordinates the technological efforts of various business units
E)Assesses technological implications
Q2) The exploding growth in piracy or fakery of patented pharmaceuticals,software,and other products has added new barriers to economic viability.
A)True
B)False
Q3) Firms that are not technology-oriented must develop new competencies in order to survive.
A)True
B)False
Q4) The executive champion is an executive who supports a new technology and protects the technical innovator of the innovation.
A)True
B)False
Q5) Describe several advantages and disadvantages of technology leadership.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Creating and Managing Change
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/49302
Sample Questions
Q1) Explain the difference between the "tyranny of the or" and the "genius of the and."
Q2) One source of complacency is organizational structures that focus employees on narrow functional goals.
A)True
B)False
Q3) Shared responsibility for change in organizations is often lost with growth and over time.
A)True
B)False
Q4) Researchers studying corporate performance over a 10-year period found that 17 companies in the Fortune 1000 grew total shareholder return by 35 percent or more per year.Explain how they did this.
Q5) In managing resistance to organizational changes,facilitation and support refers to A)gaining employee participation and ideas about the change.
B)giving a resisting individual a role in the change process. C)using force to make people comply with the change.
D)making the change as easy as possible for employees.
E)offering concrete incentives for cooperation.
To view all questions and flashcards with answers, click on the resource link above. Page 20