

Leadership in Healthcare Organizations Test Bank
Course Introduction
This course explores the essential principles and practices of leadership within healthcare organizations, with a focus on cultivating effective, ethical, and adaptive leaders. Students will examine the unique challenges faced by healthcare leaders, including interdisciplinary collaboration, policy navigation, quality improvement, and crisis management. Emphasizing both theory and real-world application, the course covers strategies for inspiring teams, managing change, fostering inclusive and patient-centered cultures, and leveraging data and technology to achieve organizational goals. Case studies and practical exercises enable students to develop the communication, decision-making, and problem-solving skills necessary for successful leadership in the dynamic healthcare environment.
Recommended Textbook
Leading and Managing in Nursing Revised Reprint 5th Edition by Patricia S. Yoder
Available Study Resources on Quizplus
30 Chapters
758 Verified Questions
758 Flashcards
Source URL: https://quizplus.com/study-set/2254

Page 2
Chapter 1: Leading, Managing, and Following
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44776
Sample Questions
Q1) At a second negotiation session,the unit manager and staff nurse are unable to reach a resolution.It would now be best to:
A) Arrange another meeting in a week's time so as to allow a cooling-off period.
B) Turn the dispute over to the director of nursing.
C) Insist that participants continue to talk until a resolution has been reached.
D) Back the unit manager's actions and end the dispute.
Answer: B
Q2) As a leader on a rehab unit,you encourage all staff members to see themselves as having a role in decision making and quality care.You see your role as involving particular responsibilities in decision making but not as a hierarchal role.This view of decision making and leadership is consistent with:
A) Trait theories.
B) Complexity theory.
C) Situated theory.
D) Emotional intelligence.
Answer: B
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3
Chapter 2: Patient Safety
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44777
Sample Questions
Q1) How would you prepare your unit for a Joint Commission visit?
A) Commit staff resources over a six-month period to updating procedure manuals.
B) Educate staff through meetings and training sessions regarding appropriate answers to questions.
C) Prepare a manual that outlines orientation procedures, and ensure that all safety issues are addressed.
D) Ensure that review of patient outcomes and of responses to outcome data is ongoing.
Answer: D
Q2) The NQF provides a model for advancement of healthcare quality that could be used in healthcare organizations.Using this model might involve councils or committees that dialogue openly regarding quality and:
A) Consist of administrative and patient representatives.
B) Are interdisciplinary and intersectoral.
C) Are composed of senior executives and managers.
D) Are composed of patients and patients' families.
Answer: B
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4

Chapter 3: Developing the Role of Leader
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44778
Sample Questions
Q1) During a discussion of concern about approaches used with aggressive patients in the emergency department,several staff members express concern for their safety.It is important for the nurse manager to:
A) Look directly at speakers and acknowledge their comments.
B) Promise to implement each suggestion that is made.
C) Implement the idea that receives the most discussion.
D) Listen but implement the plan that she had in mind before the discussion began.
Answer: A
Q2) After being interviewed for the unit manager position,the staff nurse reflects on the interview process.The staff nurse is aware that leadership begins: A) Within.
B) Through a relationship with a mentor.
C) With the job description.
D) With the chief nursing officer of the organization.
Answer: A
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Chapter 4: Developing the Role of Manager
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/44779
Sample Questions
Q1) Nancy is a staff nurse who works on a rehabilitation unit.Nancy tells you that the assistants are experiencing difficulty with the new lift and wonders what your thoughts on organizing an in-service would be.Nancy is exhibiting which trait of a follower?
A) Provides a vision for safety that is communicated
B) Thrives on taking risks in identifying the problem with safety
C) Coordinates the development of knowledge and skills necessary to use the lift
D) Assumes responsibility for identifying a safety concern and concedes authority for solution to you
Q2) In planning a new wing,the nurse manager complies with the workplace safety requirements of the Occupational Safety & Health Administration (OSHA).Which of the following groups is considered to be at high risk for violence in the workplace?
A) Pediatric staff
B) Postsurgical unit staff
C) Emergency department staff
D) Medical oncology unit staff
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Chapter 5: Legal and Ethical Issues
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44780
Sample Questions
Q1) You volunteer at a free community clinic.A 13-year-old girl claims to have been diagnosed with SLE and presents with chlamydia.The team leader at the clinic advises that:
A) The state-defined age of legal consent is 18; therefore, no treatment can be delivered.
B) The teen is underage and should be referred to the family general practitioner.
C) Care can be provided as long as consent is voluntary and information about treatment and options is provided.
D) Treatment is provided as long as telephone consent is obtained from a parent or legal guardian.
Q2) To satisfy duty of care to a patient,a nurse manager is legally responsible for all except:
A) Notifying staff of changes to policies related to medication administration.
B) Scheduling and staffing to ensure safe care.
C) Delegating in accordance with practice acts.
D) Supervising the practice of the physician.
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Chapter 6: Making Decisions and Solving Problems
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44781
Sample Questions
Q1) An outpatient surgery manager is evaluating infusion pumps for the operating room.The manager should:
A) Select the least expensive brand.
B) Use a decision-making tool to evaluate brands.
C) Ask the nursing staff which brand they prefer.
D) Select the vendor the institution usually buys from.
Q2) John Smith,one of three managers at BSG Labs,drafted a policy that would allow his department to do more testing in his lab.This policy included the times for regular collection as well as a new process for emergency laboratory testing.The policy and procedures were never followed.The reason was that:
A) The policy was too lengthy and inundated readers with too much detail.
B) The policy made decisions for other departments in the company.
C) The staff did not believe that the new policy would be effective.
D) Testing should not be done in the lab.
Q3) High-quality decisions are most likely to be made in nursing situations when:
A) Team leaders make the crucial decisions.
B) Individuals are advised of the problems.
C) Group size is neither too small nor too large.
D) Members are passively involved.
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Page 8

Chapter 7: Health Care Organizations
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44782
Sample Questions
Q1) A local hospital has formed a corporate partnership with a reputable HMO (health maintenance organization).The nurse manager has had to educate staff and personnel about the financial implications of this partnership.A health maintenance organization:
A) Provides more expensive care than other types of insurance plans.
B) Has a centralized administration that directs and compensates physician services.
C) Pays physicians on a fee-for-service basis.
D) Does not pay as much for acute care as other practice plans.
Q2) The Wellington Mental Health Institute is fully accredited by the AOA and not directly by the CMS.This means that the Wellington facility:
A) Could not accept mental health patients who were Medicare beneficiaries.
B) Would be able to care for only Medicaid and not Medicare beneficiaries.
C) Has not met the standards set by the CMS as determined by an external review panel.
D) Has been reviewed and accredited by the AOA, which is a deeming authority for CMS.
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Chapter 8: Understanding and Designing Organizational Structures
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44783
Sample Questions
Q1) Taylor Hospital has well-defined organizational units that provide maintenance,financial services,care for cardiac patients,care for surgical patients,and so on.The organizational chart indicates that surgical units report to a surgical manager,and that all nursing units report to a vice president of nursing; financial services to an accountant and then to a business executive; and so on.The primary disadvantage of this organizational structure is:
A) Breakdown in function and communication across specialties.
B) Lack of congruence in culture and organizational values.
C) Highly centralized decision making and authority.
D) Wide span of control.
Q2) Organizational culture includes
A) Norms.
B) Traditions.
C) Behaviors.
D) Values.
Q3) In the Unity Healthcare organization,communication flows:
A) Laterally.
B) Bottom to top.
C) Top to bottom.
D) Intermittently.
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Chapter 9: Cultural Diversity in Health Care
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44784
Sample Questions
Q1) As a nurse manager,you have to be effective in managing a culturally diverse staff.Which of the following nurse manager attributes would assist you in addressing the cultural needs of your staff ?
A) Stereotyping of others
B) Respect for others
C) Positive reinforcement
D) Knowledge about your staff
E) Age bias
Q2) The nurse manager for a unit's culturally diverse staff creates a staff-development program so the professional nursing staff members can enhance their understanding of cultures on the basis of published literature.The literature reveals that the following characteristics are inherent in a culture.It:
A) Develops over time.
B) Maintains a strong work ethic.
C) Changes easily.
D) Develops quickly.
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11

Chapter 10: Power, Politics, and Influence
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44785
Sample Questions
Q1) The workgroup on NU 23 is marked by apathy to the ward's patients,high absenteeism,open conflict among team members,and high turnover of personnel,including managers.The underlying behavior in this situation may be characterized as:
A) Powerlessness.
B) Anger.
C) Apathy.
D) Oppression.
Q2) You have been offered a position as a head nurse in the ED.You understand that:
A) You have stature and power by accepting the position.
B) You have stature but no power at this point in your position.
C) As a result of your position, you will need to keep much knowledge to yourself.
D) Knowledge is assumed as a result of your position.
Q3) Literature on oppression in nursing has:
A) Verified the presence of behaviors associated with oppression within nursing.
B) Suggested that nurses are oppressed because of the actions of other groups.
C) Failed to establish that oppression is present in nursing groups.
D) Indicated that nurses use oppression negatively.
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Chapter 11: Caring,Communicating,and Managing With Technology
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44786
Sample Questions
Q1) You document your patient's vital signs into a bedside documentation device and are able to compare your patient's vital signs with patients who have similar diagnoses and similar medications,and who are of a similar age.You are accessing:
A) E-mail.
B) Telecommunications.
C) A database.
D) Technology.
Q2) As a nurse manager,one challenge is to orient new staff to your agency's policies and procedures,as well as to provide training across various shifts.A cost-effective and effective learning strategy would be:
A) Development of new learning modules and software to support document retrieval.
B) E-mail distribution to staff home e-mail addresses regarding important policies.
C) Preparation of DVDs that can be viewed on computers at the nursing station during "down times."
D) Linking policies and procedures to the network for access when required at the point-of-care.
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13

Chapter 12: Managing Costs and Budgets
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44787
Sample Questions
Q1) Of the following,which is the most effective strategy that a nurse manager could employ to reduce unnecessary costs in specific healthcare settings?
A) Training nurses on accurate documentation of supplies used for patient care
B) Reducing the number of overtime hours worked by staff
C) Reducing the number of staff on a unit
D) Making decisions for patients about which care is important to their health
Q2) The difference between a nurse practitioner's charge of $45 for an office visit and the insurance company's payment of $34 is:
A) A contractual allowance.
B) A profit.
C) A flat rate.
D) Revenue.
Q3) The primary reason for calculating productive hours paid instead of simply calculating work paid per year is that productive hours enable the manager to:
A) Anticipate total costs for patient care.
B) Know how much time staff will likely be unavailable because of illness.
C) Determine when orientation needs to occur for new staff.
D) Determine the number of hours available for patient care.
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Chapter 13: Care Delivery Strategies
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44788
Sample Questions
Q1) You are the nurse manager of a nursing service organization that provides around-the-clock care to clients in their homes.To achieve maximum reimbursement for a client who is recovering from a hip replacement,the nursing staff most likely will follow the nursing care guidelines presented in the:
A) Nursing care plan.
B) Physician's orders.
C) Critical pathway.
D) Clinical practice guidelines.
Q2) A patient is admitted to a medical unit with pulmonary edema.His primary nurse admits him and then provides a written plan of care.What type of educational preparation best fits the role of primary nurse?
A) Baccalaureate
B) Associate
C) Diploma
D) LPN/LVN
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Chapter 14: Staffing and Scheduling
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/44789
Sample Questions
Q1) To prepare staffing schedules,a nurse manager needs to calculate paid nonproductive time.When calculating paid nonproductive time,the nurse manager considers:
A) Work time, educational time, and holiday time.
B) Paid hours minus worked hours.
C) Vacation time, holiday time, and sick time.
D) Paid hours minus meeting time.
Q2) To project staffing needs and to avoid understaffing,it is important that nurse managers consider which of the following?
A) Maximum productive hours
B) Average nonproductive hours
C) Minimum benefit hours
D) Maximum vacation time
Q3) A strategy to increase RN staff retention at Valley Hospital includes:
A) Better compensation and benefits.
B) Clearer position descriptions.
C) Lay-offs of nursing assistants.
D) Adequate staffing to meet acuity levels.
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16

Chapter 15: Selecting, Developing, and Evaluating Staff
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44790
Sample Questions
Q1) During a performance appraisal,Joanne,the nurse manager,indicates that Alysha has difficulty mentoring students on the unit.Alysha responds that this is not her responsibility.In responding to Alysha,Joanne needs to consider:
A) Alysha's level of confidence.
B) Whether mentoring is included in the position description.
C) Whether mentoring is an essential component of the position description.
D) Whether mentoring can be accurately observed and measured.
Q2) The chief nursing officer establishes a shared governance model to help empower the nursing staff,thus empowering the organization.Common characteristics of empowered organizations are:
A) Shared values, high salaries, and a human focus.
B) Shared values, flexibility, and a human-capital focus.
C) Commitment to communication, high salaries, and flexibility for evaluations.
D) Creation of community and of effective stress management in the midst of divergent goals.
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Chapter 16: Strategic Planning, Goal-Setting, and Marketing
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44791
Sample Questions
Q1) Which of the following represents a well-written objective?
A) Hospital-acquired infections are reduced, and procedures to reduce infections are implemented.
B) To increase staff satisfaction and to decrease burnout
C) To increase the health of the community
D) To implement evidence-based practice on nursing units, as evidenced by adoption of evidence-based processes, by June 1, 2011
Q2) In implementing the strategic plan for effective utilization of evidence to guide nursing practice at Pacific Hospital,the nursing unit managers take the next step,which is the implementation.Implementation most likely would involve:
A) Revisiting the mission statement and objectives.
B) Re-evaluating external and internal factors affecting evidence-based practice.
C) Preparing a budget to support implementation.
D) Developing unit-based objectives related to the plan.
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Chapter 17: Leading Change
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44792
Sample Questions
Q1) After speaking with Elizabeth,a few days later,you discover that she is now fine with the change but is concerned that other areas of the organization might resist the change because of perceptions related to patient safety and cost.She suggests that it is important to bring pharmacy on board as they have had previous concerns about the use of heparin.This type of campaign is best described as:
A) Political.
B) Marketing.
C) Military.
D) Cooptation.
Q2) An example of one strategy used to improve participation in the change process by staff fitting the behavioral description of innovators and early adopters is to:
A) Repeat the benefits of the change.
B) Share change experiences early in the process.
C) Initiate frequent interactions among staff.
D) Provide select information to the staff.
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Chapter 18: Building Teams Through Communication and Partnerships
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44793
Sample Questions
Q1) Marcy,a new staff nurse,is very concerned about "fitting in" on the rehabilitation unit.She addresses her concerns and speaks with the head nurse.The head nurse speaks with the rest of the staff and reminds them how important it is for a staff member to feel that he or she is part of the group.Which of the following statements would she not include in her talk? "Staff members who feel included:
A) Are more cooperative."
B) Are harder workers."
C) Are part of the 50% who feel their strengths are used."
D) Bring enthusiasm and commitment to the group."
Q2) The mediator suggested to the unit staff that a group agreement needed to be made so meetings could become productive.For example,the group agreement,"We will speak supportively," prevents:
A) Side conversations during meetings.
B) Gossip and backbiting.
C) Feedback when one member of the group disagrees with the discussion.
D) Voting negatively on motions.
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Chapter 19: Collective Action
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44794
Sample Questions
Q1) Nurses in an emergency department,in an inner-city neighborhood characterized by high levels of violence,are concerned with low levels of security presence in their department.Security levels have recently been decreased.An appropriate action would be to:
A) Provide information about the decision related to recent changes in staffing.
B) Refer the matter to the head of security and let her deal with it.
C) Provide mentors who can help nurses diffuse aggressiveness.
D) Accept the security levels as a consequence of funding realities.
Q2) In looking at an organizational chart for her institution,Jennifer notes that nursing is led at the senior level by a non-nurse executive.Jennifer expresses concern that this is a reflection of how nursing is viewed within the organization.Jennifer's comments reflect:
A) A concern that resource allocation will be made on a business and not a professional model.
B) The dissatisfaction that occurs when lack of autonomy is given to nurses.
C) Concern with the nonadvancement of nursing practice in the institution.
D) An awareness of how organizational culture is reflected in organizational structure.
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Chapter 20: Managing Quality and Risk
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44795
Sample Questions
Q1) The outcome statement "Patients will experience a ten percent reduction in urinary tract infections as a result of enhanced staff training related to catheterization and prompted voiding" is:
A) Physician-sensitive and nonmeasurable.
B) Measurable and nursing-sensitive.
C) Precise, measurable, and physician-sensitive.
D) Patient care-centered and nonmeasurable.
Q2) A nursing unit is interested in refining its self-medication processes.In beginning this process,the team is interested in how frequently errors occur with different patients.To assist with visualizing this question,which organizational tool is most appropriate?
A) Histogram
B) Flowchart
C) Fishbone diagram
D) Pareto chart
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22

Chapter 21: Translating Research Into Practice
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44796
Sample Questions
Q1) The clinical guidelines for management of incontinence developed by the Registered Nurses Association of Ontario (RNAO):
A) Reflect practice that is fiscally directed and sound.
B) Articulate practice recommendations developed from synthesis and review of evidence.
C) Are intended to increase awareness of issues in incontinence management.
D) Reflect a compilation of information from a variety and range of sources related to incontinence.
Q2) Once evidence related to the use of prompted voiding in patients with cognitive impairment has been appraised and integrated with practice,it is important to:
A) Consider whether patients' families see this as necessary for the well-being of family members.
B) Search large databases such as CINAHL to amass further evidence.
C) Clarify the clinical practice question.
D) Solicit input regarding integration with practice.
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Chapter 22: Consumer Relationships
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44797
Sample Questions
Q1) The nurse manager has to develop a patient satisfaction survey.What is one of the critical elements in selecting a patient satisfaction instrument?
A) Being able to use the same instrument for all clinical units
B) Including items that are important from the patient's perspective
C) Being able to administer the instrument before a patient's discharge from the hospital
D) Being sure that the reading level is no higher than third grade
Q2) Which of the following actions best exemplifies advocacy?
A) Developing a list of agencies that will provide free services for the homeless
B) Working in a needle exchange program for individuals in an inner-city environment
C) Acting on behalf of a patient to promote end-of-life wishes to an ethics committee
D) Working in a free clinic for immigrant workers
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24
Chapter 23: Conflict: the Cutting Edge of Change
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44798
Sample Questions
Q1) Which of the following best exemplifies a preferred style of conflict management for staff nurses?
A) Sarah and Jonas, two RNs, disagree with the best approach to assisting a family that has complex needs. They decide that they will consult with family and together will decide what is best.
B) Jennifer needs to switch a shift to attend a family function. She arranges to trade with Nancy, who wants a day off next to a 3-day break.
C) Lindsay asks Melody to stay late for the third day in a row. Melody refuses, stating that she has already helped out for two days by staying late for Lindsay.
D) Lara asks Stacey to switch shifts with her because Lara wants to attend a concert. Stacey would prefer not to but does to enable Lara, who is new in town, to be with her friends.
Q2) Factors that influence the ease with which conflict is resolved include all except which of the following?
A) Level of interdependence of the parties
B) Importance of the outcome
C) Perceived fairness of the process of resolution
D) Experience and education level of those in conflict
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25
Chapter 24: Managing Personalpersonnel Problems
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44799
Sample Questions
Q1) Nurse Stacey is a self-admitted drug addict and has been a heavy abuser of codeine.Stacey and the unit manager decide that changes have to occur.Stacey enrolls in an addiction program,and the manager has her transferred to a drug-free area.What other strategies might be appropriate?
A) The manager could refer Stacey to the Human Resources Department.
B) The manager could assist in monitoring Stacey's progress.
C) The manager could counsel Stacey if Stacey has formed a trusting relationship with her.
D) Stacey needs to be asked not to involve her family in the recovery program because this is a work-related situation.
Q2) In keeping with guidelines of the organization,the nurse manager documents staff problems.Documentation of disciplinary problems should:
A) Include a plan to correct them and to prevent future occurrences.
B) State a detailed history of past problems that are related to the current one.
C) Be written at the convenience of the manager.
D) Accumulate until the evaluation period begins.
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26

Chapter 25: Workplace Violence and Incivility
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44800
Sample Questions
Q1) In selecting the appropriate action in Question 13,it is important that:
A) All documentation is reviewed.
B) Usual processes for discipline are followed.
C) Confidentiality is assured.
D) An incident report is filed.
Q2) You note that Unit 64 has had a high turnover rate of staff during the past year.In investigating this situation,an important source of data might include:
A) Employee evaluations.
B) Level of experience of staff.
C) Exit interviews with staff.
D) Selection processes and decisions.
Q3) A safety and security plan is important to a healthcare organization because it:
A) Lays out preventive measures in relation to violence.
B) Provides direction as to changes in facilities that protect staff.
C) Establishes expectations in relation to behavior and tolerance of violence.
D) Establishes policies and practices that guide prevention of violence and expectations in the workplace.
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Chapter 26: Delegation: An Art of Professional Practice
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/44801
Sample Questions
Q1) You are working in a home health service and have three unlicensed nursing personnel (UNPs)assigned to your team.You have worked with two of them for 2 years; the third is new.The two experienced UNPs have patients with complex illnesses for whom they provide basic care.The third member of the team has been assigned to patients with less complex illnesses.Your best approach to supervising their care is to:
A) Remain in the office and ask each UNP to check in with you upon arrival at their first patient care site.
B) Ask another RN to supervise the two experienced assistants so you can be with the new person full time.
C) Meet the new staff member at the first patient care site and ask the others to call if anything is unusual.
D) Meet the new staff member at the first patient care site and call the others with questions to determine whether anything is unusual.
Q2) With delegation,responsibility and accountability remain with the:
A) Physician.
B) Professional who delegates.
C) Individual who receives the delegation.
D) Individual who previously performed the task.
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28
Chapter 27: Role Transition
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44802
Sample Questions
Q1) Sarah (Question 11)finds that she has begun to think negatively about the way nursing care is delivered on her nursing unit.She often wishes that she was back on her old unit and in her familiar staff nurse role.This behavior:
A) Is natural when assuming a new position.
B) Diverts energy from internalization of Sarah's new role.
C) Is justified if practices are deficient on the new unit.
D) Reflects Sarah's astuteness as a clinician.
Q2) The nurse manager of a unit was demoted to staff nurse 6 months ago.Because of being near retirement,the former nurse manager wanted to be employed at the hospital and was offered a position on the same unit.The former nurse manager complains often about how infrequently the current nurse manager is available on the unit and argues with physicians and co-workers.Clients have complained about the attitude of the nurse.The behavior of the former nurse manager can be best explained as being caused by:
A) Overwork in the staff nurse position.
B) Inadequate mentoring in the new role.
C) Anger as a stage of the grieving process.
D) Demotion as a threat to personal identity.
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29

Chapter 28: Self-Management: Stress and Time
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44803
Sample Questions
Q1) Time management is very essential for the nurse manager.Which of the following is not a good time-management technique?
A) Decide what not to do.
B) Learn to say "No."
C) Learn to delegate.
D) Break down your workload into large manageable tasks.
Q2) A nurse manager has decided that she must institute some personal time management steps to survive work and home life.Her first step should be to:
A) Determine what takes up so much of her time and energy.
B) Organize her personal and work spaces.
C) Purchase a handheld personal digital assistant to help remind her of important meetings.
D) Determine her personal and professional goals.
Q3) High levels of work-related stress affect all but which of the following?
A) Job satisfaction
B) Absenteeism and turnover
C) Nurses' health
D) Client welfare
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Chapter 29: Managing Your Career
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) The nurse executive at the local hospital began working there 20 years ago and has risen to the highest designation in nursing.This career style is known as:
A) Linear.
B) Spiral.
C) Steady state.
D) Entrepreneurial/transient.
Q2) On your curriculum vitae,which of the following is the recommended approach for listing employment and educational history information?
A) 1979 RN Diploma
1985 BScN
2002 MN
B) 2002 Mount Rush Health Center Staff Nurse
1997 Cedar Falls Clinic Staff Nurse
2007 Kilkarney Rehab Center Case Manager
C) 2007 MN
2005 BScN
D) 1997 Sturgeon County Hospital Head Nurse
2002 Sturgeon County Supervisor
2007 Sturgeon County Director
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Chapter 30: Thriving for the Future
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) A local nurse is responsible for developing a new service.She spends many hours contacting the presidents of three community groups,and she works with the neighborhood association.The effort reflects which of the leadership strengths proposed by Lipman-Blumen (2000)?
A) Ethical political savvy
B) Authenticity and accountability
C) Politics of commonalities
D) Leadership through expectation
Q2) The starfish analogy is exemplified in which of the following?
A) A unit manager resigns after continued tension between the administration and her regarding implementation of primary nursing. The primary nursing project dies.
B) Nurses try to establish a clinic that provides ambulatory care to parents and young children in an impoverished neighborhood. Community members advocate for funding from political leaders and insurers.
C) Alana, a new graduate, promotes continence care based on evidence. When she presents her ideas, senior staff refuses to consider it.
D) The head of a community health service moves on to another position. Programs are disbanded.
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