Leadership Communication Study Guide Questions
Course Introduction
Leadership Communication explores the critical role of effective communication in leadership settings, emphasizing strategies that leaders use to inspire, influence, and motivate individuals and teams. The course covers foundational theories of leadership and communication, practical skills for interpersonal and group communication, and techniques for crafting persuasive messages across various channels. Students will engage in case studies, presentations, and experiential learning activities to develop their ability to communicate vision, provide feedback, manage conflict, and build trust in diverse organizational environments.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by Steven
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15 Chapters
1056 Verified Questions
1056 Flashcards
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Page 2
Chapter 1: Communicating and Leading at Work
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Laura is talking on the phone to her best friend about her weekend plans.The phone is which component of communication?
A)Noise
B)Feedback
C)Channel
D)Context
Answer: C
Q2) The laissez-faire leader influences the group by his or her participation and activities.
A)True
B)False Answer: False
Q3) Our emotions are communicated primarily through verbal messages.
A)True
B)False Answer: False
Q4) You CANNOT have a leader without a follower.
A)True
B)False
Answer: True
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Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) The Big Shore Company gives out free tacos every Tuesday,provides day care for the children of their workers,and allows casual Fridays.What type of motivational approach does Big Shore Company have?
A)Classical leadership
B)Human relations leadership
C)Human resources leadership
D)Systems leadership
Answer: B
Q2) Renji has just taken over as a manager at New Stuff Incorporated.The last manager was fired because they showed favoritism to some of their employees.According to your textbook how should Renji approach the ethical challenge of consistency?
Answer: Every team member is unique and in different situations,making it difficult to treat everyone exactly the same.In fact the effective leader will adapt their leadership to meet the needs of each team member.To remain ethical and not be perceived as having favorites Renji should proactively communicate that each member will be treated as an individual,inform team members how decisions will be made,and share what decision were made.
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Page 4
Chapter 3: Using Verbal and Nonverbal Messages
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) Culture determines how we use space in our communication with others.
A)True
B)False
Answer: True
Q2) When texting,which of the following is NOT a guideline your textbook encourages?
A)Don't use text messages to convey important information.
B)Don't use emoticons.
C)Don't text anything confidential.
D)Introduce yourself in the message if the person doesn't have your number.
Answer: B
Q3) Tim wears nice suits,has a large office,and drives a new car.These nonverbal indicators suggest he has high .
A)status
B)immediacy
C)importance
D)adaptability
Answer: A
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5
Chapter 4: Listening and Responding
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74 Flashcards
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Sample Questions
Q1) Mehrabian found that we synthesize and interpret nonverbal communication along three primary dimensions: pleasure,arousal,and dominance.
A)True
B)False
Q2) One way to prepare yourself physically to listen is to use the SOLER process.
A)True
B)False
Q3) According to your textbook what are the three listening styles and why are they important to know?
Q4) You must hear to listen,but you can't listen without hearing.
A)True
B)False
Q5) Listeners may have selected your message,but that doesn't mean they will necessarily pay attention to it.Identify three ways you can help others attend to your messages and provide an example for each.
Q6) Moving closer to another person will help them select your message.
A)True
B)False
Q7) Compare,contrast and give an example of selecting and attending.
Page 6
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Chapter 5: Adapting to Differences
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72 Verified Questions
72 Flashcards
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Sample Questions
Q1) A tendency to advocate strongly for one's own position on an issue and criticize the positions of other people is called .
A)argumentativeness
B)stubbornness
C)devil's advocate
D)message directness
Q2) Discuss the difference between sex and gender.
Q3) Tania is very communicative in her small group at work and with close friends,but she gets very nervous when talking in a large group.Tania has called _.
A)low communication apprehension
B)high public speaking context communication apprehension
C)high communication apprehension
D)low public speaking context communication apprehension
Q4) Language that is focused more on the quality of a relationship than on information being exchanged is called language.
A)powerful
B)content
C)powerless
D)relational
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Chapter 6: Relating to Others at Work
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73 Flashcards
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Sample Questions
Q1) After you have identified the problem and the goals,what is the next step in the PUGSS model?
A)Describe the problem
B)Achieve understanding
C)Identify goals
D)Brainstorm solutions
Q2) Identify the components of the DRGRAC method of delegation and discuss the information that should be communicated downward within each component.
Q3) List the four skills outlined in your book to manage emotions and why they are important.
Q4) Communication that flows from superiors to subordinates is referred to as .
A)upward communication
B)downward communication
C)horizontal communication
D)vertical communication
Q5) According to your textbook over half of the people researched had experienced and office romance.
A)True
B)False
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Chapter 7: Interviewing Principles and Skills
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73 Flashcards
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Sample Questions
Q1) According to your textbook,which of the following three skills are needed to open an interview effectively?
A)Make a positive first impression, establish rapport, clarify interview goals
B)Make a positive first impression, clarify interview goals, end interview effectively
C)Establish rapport, establish power, clarify interview goals
D)Establish rapport, establish power, make a positive first impression
Q2) Asking if the interviewee is married is an unlawful question.
A)True
B)False
Q3) When using the tunnel sequence,the interviewer is interested in the depth of responses rather than the breadth.
A)True
B)False
Q4) A form of oral interaction structured to achieve a goal is called a(n) .
A)chatter-box
B)public speaker
C)interview
D)task goal
Q5) List and describe the three different interview structures.
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Chapter 8: Interviewing Types
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Sample Questions
Q1) Define the purpose of an appraisal interview and list the three steps to prepare for an appraisal interview.
Q2) It is important to utilize both supportive and corrective feedback to achieve maximum benefit in a performance review.
A)True
B)False
Q3) As the interviewer,it is important that you talk 70% of the time and let the interviewee talk 30% of the time.
A)True
B)False
Q4) Briefly discuss the three worst ways to look for a job and the three best ways to look for a job.
Q5) When processing an appraisal interview,the statement "You did a wonderful job working with the interns last year" is an example of a specific message.
A)True
B)False
Q6) List and define the three different types of interviews.
Q7) Describe how to appropriately follow-up after a job interview.
Page 10
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Chapter 9: Collaborating in Teams
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Sample Questions
Q1) Teams that have greater control over how they conduct their work are likely to be more cohesive.
A)True
B)False
Q2) The team should view perceive their goal as both evaluating and important.
A)True
B)False
Q3) Talking to those with more power,or talking to people we like more than people we don't like is an example of a .
A)communication interaction pattern
B)team interaction pattern
C)group interaction pattern
D)group deviate pattern
Q4) When referring to the power bases,every group or team member has one source of power.
A)True
B)False
Q5) According to your textbook are some of the positive reasons we work in group according to research?
Page 11
Q6) Describe the three different team roles and provide an example of each.
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Chapter 10: Enhancing Team Meetings
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Sample Questions
Q1) An effective meeting leader is generally more of a facilitator than a dictator.
A)True
B)False
Q2) A team has just been assembled to determine how to make their customer service center more efficient.The first question that was posed was "What is the specific problem that concerns us?" After spending time answering that question,they then moved on to the question of "What do we want more or less of?" What phase in the problem solving process is this group in?
A)Identify and define the problem
B)Analyze the problem
C)Generate possible solutions
D)Select the best solution
Q3) Using the metadiscussion technique can be detrimental to a team's focus. A)True
B)False
Q4) List and describe the five reasons to hold a meeting.
Q5) Much research seems to suggest that oral brainstorming results in fewer ideas than silent brainstorming techniques.
A)True
B)False
Page 12
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Chapter 11: Developing Your Professional Presentations
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Sally is preparing to deliver a presentation to a group of clients.Because of time constraints,she wants to limit the amount of interaction.How should Sally arrange her space?
A)Standard classroom arrangement
B)An alternative classroom arrangement
C)Standard conference table arrangement
D)Square conference table arrangement
Q2) An organized message is easier for your listeners to remember AND easier for you to remember.
A)True
B)False
Q3) Explain how to use illustrations effectively during a presentation.
Q4) When using a literal analogy,be certain that the two things you compare are very similar so that listeners can immediately see the connection.
A)True
B)False
Q5) What are the differences between a preparation outline and a delivery outline? Discuss specific guidelines for completing both.
Q6) List and briefly describe the sources of supporting material for a presentation.
Page 13
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Chapter 12: Delivering Professional Presentations
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72 Flashcards
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Sample Questions
Q1) Concerning the attire to wear for a speech,when in doubt,select clothing that is conservative.
A)True
B)False
Q2) Which of the following is a recommended strategy when facing a hostile question?
A)Tell your audience what you want them to do.
B)When you don't know the answer, admit it.
C)Be lengthy.This will give you credibility.
D)Do not acknowledge emotions.
Q3) Articulation is the degree to which words conform to standard English.
A)True
B)False
Q4) Under what circumstances might a speaker want to deliver a manuscript or memorized speech?
Q5) According to your textbook,when using gestures you should .
A)use minor movements which look accidental
B)let the gestures become the focus of the presentation
C)vary your gestures
D)use the same gestures for every audience
Q6) What is impromptu speaking,and list three suggestions for using it well?
Page 14
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Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Sample Questions
Q1) An idea or conclusion that does not logically follow a previous idea or conclusion is referred to as a .
A)Causal fallacy
B)Bandwagon fallacy
C)Red herring
D)Non sequitur
Q2) All public relations speeches make policy recommendations.
A)True
B)False
Q3) The primary difference between a report and a briefing is that .
A)a report is often a longer, more detailed summary of a past, present, or future event
B)a report is read to an audience, whereas a briefing is simply a document for reading
C)a report is much shorter than a briefing
D)a briefing is part of a larger document, whereas a report is a standalone document
Q4) Define each of the organizational patterns for persuasive speeches.
Q5) List and describe the four different reasoning techniques for persuading others.
Q6) List the four differences between training and education given by your textbook.
Page 15
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Chapter 14: Writing for Business
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Sample Questions
Q1) During the application process to join the fire department,Linda was asked to write a two page paper expressing her interest and goals.Throughout the paper,Linda wrote about her desire to be a "fireman." According to your textbook,is this appropriate?
A)Yes; the term "fireman" refers to both men and women.
B)Yes; as long as it is a woman using the term.
C)No; she should have used non-generic "Man" verbal messages.
D)No; she should have used parallel verbal messages.
Q2) List and briefly describe each of the components of a formal report.
Q3) During his presentation,Carl said,"You all know me as your local policeman,but did you know that it was my childhood dream to become a mailman?" According to your textbook,what is wrong with Carl's statement?
A)Carl should have used a parallel verbal message.
B)Carl should have used non-generic "Man" verbal messages.
C)Carl should have used non-generic "He" verbal messages.
D)Carl should have established goodwill.
Q4) Email messages exceed telephone traffic,and email is the dominant form of business communication.
A)True
B)False
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Chapter 15: Managing Time: Managing Information
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50 Flashcards
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Sample Questions
Q1) Why can doing a time audit be an effective step in becoming more efficient with your time?
Q2) List and describe each of the four criteria for an objective.
Q3) Maria never seems to have enough time to finish everything she has agreed to do,even though she is very organized,turns off her email and phone to not get interrupted,and delegates well.Which of the big ten time wasters is Maria most likely falling into?
A)Personal disorganization
B)Inability to say "no"
C)Telephone/email interruptions
D)Ineffective delegation
Q4) According to your book,time management is defined as?
A)The setting of deadlines and checkpoints during a project.
B)Multitasking what you are doing to be more efficient.
C)The use of techniques for analyzing and prioritizing goals and objectives in order to increase efficiency and productivity.
D)The creating of lists, schedules, and order sheets to maximize your time to work ratio.
Q5) List and briefly describe each of the five time management principles.
Q6) Explain how to use nonverbal cues to signal your availability to others.
Page 17
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