Leadership Communication
Final Test Solutions
Course Introduction
Leadership Communication explores the critical role of effective communication in leadership contexts, emphasizing strategies for inspiring teams, managing organizational change, and resolving conflicts. Students will examine verbal and nonverbal communication techniques, learn to craft persuasive messages, and develop active listening skills essential for motivating and guiding others. The course covers a variety of communication channels, including public speaking, digital communication, and written correspondence, preparing students to adapt their approach to diverse audiences and professional settings. Through case studies, interactive activities, and self-assessment, participants gain practical tools to enhance their credibility, influence, and overall leadership effectiveness.
Recommended Textbook
Business Communication Developing Leaders for a Networked World 3rd Edition by Peter Cardon
Available Study Resources on Quizplus 16 Chapters
1231 Verified Questions
1231 Flashcards
Source URL: https://quizplus.com/study-set/2528
Page 2
Chapter 1: Establishing Credibility
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50219
Sample Questions
Q1) Karin supervises five teams.She wants to give an award to the team that has successfully created a high-trust relationship.Which team should she choose?
A) Team A,whose members communicate well and are easy to motivate
B) Team B,whose members rarely take time off from work
C) Team C,whose members consistently get positive reviews from customers
D) Team D,whose members have many different communication styles
E) Team E,whose members have worked together for the longest time
Answer: A
Q2) What is the recommended thing to do if you observe unethical behavior in the workplace?
A) Assume that the person knows what he or she is doing and ignore it.
B) Accuse the person of acting with bad motives or criminal intent.
C) Ask questions that challenge the rationalization of the behavior.
D) Report the behavior to the media or to law enforcement immediately.
E) Make a joke about the behavior to subtly convey your discomfort with it.
Answer: C
Q3) People who cheat in school are more likely to cheat in the workplace.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Interpersonal Communication and Emotional Intelligence
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/50218
Sample Questions
Q1) A manager who wants to hire an effective leader should focus on applicants who are extroverts.
A)True
B)False
Answer: False
Q2) Which of the following is an impact of high empathy on interpersonal communication?
A) One controls emotional impulses that are not aligned with work and relationship goals.
B) One directs conversations to topics that focus on the needs of others and self.
C) One is aware of triggers and related tendencies to say the wrong thing.
D) One spends a higher percentage of work conversations on work-related topics with a focus on solutions.
E) One frequently vents frustrations without a constructive work purpose. Answer: B
Q3) Probing questions are intended to create bonds between people.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Team Communication and Difficult
Conversations
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50217
Sample Questions
Q1) Which of the following describes a team in the forming stage of team development?
A) All four members of the team discuss what the team roles and goals should be.
B) Nick and Julie present alternate ways of assigning work,and the team debates the issue.
C) Nick,Julie,Raul,and Ming take turns sharing their background with the others.
D) The four group members work at their assigned tasks efficiently and work together as needed.
E) Nick and Ming draft a work plan,while Raul and Julie write guidelines for the group to consider.
Answer: C
Q2) Which of the following practices helps to increase buy-in from virtual meeting participants?
A) running the meeting efficiently
B) multitasking during meetings
C) taking minutes in real time
D) opening with a contentious question
E) preparing how to state views ahead of time
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Communicating Across Cultures
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50216
Sample Questions
Q1) Low performance orientation societies are likely to view high performance orientation societies as impatient and obsessed with short-term results.
A)True
B)False
Q2) Which of the following is an example of projected cognitive similarity?
A) Elana assumes that no two cultures are alike in terms of values and norms.
B) Rico assumes that all cultures are inferior to his culture.
C) Deirdre assumes that other cultural groups have the same values as hers.
D) Bill assumes that the cultural stereotypes shown in the popular media are true.
E) Michael assumes that all cultures are superior to his culture.
Q3) In cultures that are high in uncertainty avoidance
A) formalized policies are considered unnecessary.
B) business interactions are informal.
C) change is welcome and considered desirable.
D) verification is sought through oral,not written communication.
E) orderliness and consistency are held to be important.
Q4) What is future orientation? What are the differences between cultures with high future orientation and cultures with low future orientation?
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Creating Effective Business Messages
Available Study Resources on Quizplus for this Chatper
77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/50215
Sample Questions
Q1) Typically,tone influences readers over the entire course of a message.
A)True
B)False
Q2) Values of readers are likely to shift more often than their priorities.
A)True
B)False
Q3) Ansel has been asked to analyze the benefits and feasibility of implementing a stress-reduction program on a fixed budget.Through research,Ansel learns that the cost of a stress reduction program exceeds the proposed budget.He also learns that such programs are linked to increased employee health and morale.Based on this information,he advises company leadership that the program should be implemented immediately.Ansel is guilty of
A) relying on either/or logic.
B) slanting the facts.
C) limiting his research.
D) acting out of personal interest.
E) making unsupported generalizations.
Q4) It is important to avoid analogies when constructing arguments.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Improving Readability With Style and Design
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/50214
Sample Questions
Q1) Raj tends to generalize in his writing because he believes that makes his writing easy for most people to understand.What is the likely effect of his generalizations on his readers?
A) They may doubt his competence on the subject he is writing about.
B) They are more likely to read the message carefully.
C) They will be pleased that they can find the information they need quickly.
D) They will be assured that Raj is not hiding unpleasant facts.
E) They will focus their attention on Raj's primary message.
Q2) What techniques can a business writer use to make series and lists easier for readers to comprehend?
Q3) Which of the following is most likely to help you write concisely?
A) using longer sentences
B) avoiding redundancy
C) using more prepositional phrases
D) avoiding the active voice
E) using buzzwords
Q4) People can generally process information more quickly when writers use passive verbs.
A)True
B)False
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: E-Mail and Other Traditional Tools for Business Communication
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/50213
Sample Questions
Q1) You should turn off message alerts as they can be distracting.
A)True
B)False
Q2) Workplace email communication is typically considered informal because it is less permanent than print communication.
A)True
B)False
Q3) It is a good idea to practice with a new communications technology before initiating a video call.
A)True
B)False
Q4) What is active listening,and why is it important in phone conferences?
Q5) Which of the following refers to how quickly someone is able to give feedback during communication?
A) coordination
B) immediacy
C) cue
D) permanence
E) richness
Q6) Describe neutrality effect and negativity effect. Page 9
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 8: Social Media for Business Communication
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50212
Sample Questions
Q1) The most common format for a written PR message is the op-ed piece.
A)True
B)False
Q2) Which of the following statements about online presence is true?
A) Employers,colleagues,and clients rarely use online information to judge a person's credibility.
B) Younger people are often expert at developing an online professional presence.
C) Business professionals are unaware of the importance of strong online reputations.
D) Nearly all business professionals are highly skilled at managing their online presences strategically.
E) A personal brand built through an online presence can help business professionals gain opportunities.
Q3) It is important for employees to become familiar with their companies' acceptable-use policies for social networking websites.
A)True
B)False
Q4) What are the central differences between Web 1.0 and Web 2.0?
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 9: Routine Business Messages
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/50211
Sample Questions
Q1) To show your sincerity in an appreciation message,you should
A) include exaggerated displays of gratitude.
B) avoid including a rationale for the gratitude.
C) make sure that your message is extremely formal.
D) focus exclusively on the recipient.
E) include a call to action at the end of the message.
Q2) How can you construct a good set of directions that is easy to understand?
Q3) What is the main challenge that authors of routine messages have to overcome?
A) Finding enough facts to write a routine message is difficult.
B) Readers receive so many routine messages that it is hard to catch their attention.
C) Routine messages require substantial evidence to document their claims.
D) Knowing what the audience wants from a routine message can be very difficult.
E) Most routine messages have complex content that is difficult to simplify.
Q4) Appreciation messages should focus exclusively on the recipient.
A)True
B)False
Q5) A successful professional should use an apology only as a last resort.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Persuasive Messages
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/50210
Sample Questions
Q1) Which of the following is a principle of influence whereby people determine what is right,correct,or desirable by seeing what others do?
A) reciprocation
B) liking
C) social proof
D) consistency
E) scarcity
Q2) The AIDA model of mass sales messages is aimed at getting customers to think
A) "I've seen this product or service before."
B) "What is the benefit of this product of service?"
C) "This business wants my money."
D) "I want this product or service."
E) "Famous people use this product or service."
Q3) Why is the FAIR test especially important for reviewing persuasive messages in the post-trust era?
Q4) Exaggeration is acceptable in persuasive messages.
A)True
B)False
Q5) Discuss the importance of reason and emotion in persuasive messages.
Q6) What is the right tone to use for persuasive messages?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Bad-News Messages
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/50209
Sample Questions
Q1) Which of the following is an example of a bad-news message that is characterized by high severity and high controllability?
A) laying off an employee
B) rejecting a customer claim
C) telling an employee that her performance needs improvement
D) cutting back an employee's work hours
E) rejecting a colleague's idea
Q2) When bad-news message recipients know you are concerned about them,they generally respond without antagonism and even appreciate your honesty.
A)True
B)False
Q3) What are the three aspects of bad news that impact how you approach delivering it? Explain each of the three aspects and their impact.
Q4) Compared to delivering bad news in person,delivering bad news in writing
A) allows for richer communication.
B) provides greater scope for immediate feedback.
C) allows for intentions to be demonstrated more easily.
D) appears more callous and impersonal.
E) is more efficient and therefore more sensitive to the audience.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Research and Business Proposals and Planning for Business Proposals
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50208
Sample Questions
Q1) To ensure that the bar charts are formatted effectively,the bars should be about ______ the width of the space in between bars.
A) half
B) equal
C) twice
D) three times
E) four times
Q2) Generally,bar charts are best suited for
A) depicting a project's progress.
B) illustrating the pieces within a whole.
C) depicting events and trends over time.
D) comparing amounts or quantities.
E) representing organizational hierarchy.
Q3) When you analyze data in a group,you are less likely to inadvertently misinterpret the data.
A)True
B)False
Q4) What are the guidelines for creating effective survey questions?
Page 15
Q5) Discuss the pros and cons of any two important types of secondary research sources.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Completing Business Proposals and Business Reports
Available Study Resources on Quizplus for this Chatper
78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/50207
Sample Questions
Q1) Why should the important contents of a long business report be summarized in an executive summary?
A) to signal that you have been methodical in collecting,analyzing,and reporting data
B) to convey that proper documentation has been used throughout the report
C) to provide supporting details for your conclusions
D) to allow decision makers to judge the quality of your data
E) to enable decision makers to quickly understand and act on the report findings
Q2) Generally,formal reports that are submitted to external decision makers do not include a cover page.
A)True
B)False
Q3) You can raise the credibility of your report by providing supporting details for your conclusions.
A)True
B)False
Q4) How do business reports vary from routine business correspondence?
Q5) What are common elements of business proposals?
Page 16
Q6) What role do headings and preview statements play in a report?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Planning Presentations
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/50206
Sample Questions
Q1) Which of the following is related to the first step in the AIM planning process?
A) constructing your message to focus on the key takeaway concepts
B) analyzing your audience to make sure you are addressing their needs
C) developing your ideas by identifying the key facts and conclusions related to your topic
D) providing supporting points for key concepts throughout the message
E) applying the story line approach to your presentation
Q2) The beginning of your presentation is critical because
A) it helps gain audience buy-in on specific actions.
B) it helps you identify the key decision makers in your audience.
C) it helps you understand your audience members' chief concerns.
D) audience members form quick impressions about you and your message during this time.
E) audience members are more willing to take some type of risk during this time.
Q3) In order to design your slides to facilitate ease of processing
A) limit your text to ten words per line.
B) provide as much information as possible on every slide.
C) use at least one compelling image on every slide.
D) use complex charts for complex information.
E) use at least three different fonts on every slide.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 15: Delivering Presentations
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/50205
Sample Questions
Q1) According to the SOFTEN model of nonverbal communication,which of the following conveys warmth to the audience?
A) gesturing with palms up
B) folding your arms
C) lowering your shoulders
D) putting your hands on your hips
E) crossing your legs
Q2) Luis is giving a presentation at a business conference.So many people have signed up for his session that it is taking place in a large meeting room in a hotel.To make sure that he uses the room to his advantage while delivering the presentation,Luis should
A) sit on a table at the front of the room to be more visible.
B) stand as close to his seated colleagues as possible so they look up to him.
C) pace around the room throughout his presentation so everyone has a chance to see him.
D) stand upright behind a podium to project authority.
E) position himself in a corner so the attention is on his slides.
Q3) How does a flexible approach help in delivering presentations? Explain with the help of an example.
Q4) How does rehearsing before a presentation help a speaker?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 16: Employment Communication
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/50204
Sample Questions
Q1) Jorge's job application has a cover letter and résumé.The cover letter has three paragraphs targeted to the job he is applying for.The résumé has a name block,a list of work experience,a list of professional associations and licensure,and a list of personal references.What necessary component has Jorge forgotten to include?
A) family information
B) demographic details
C) educational background
D) information about high-school
E) an objectives statement
Q2) To demonstrate how interested you are in a position and company,you should use showy language and exaggeration in your cover letter to stand out from other applicants.
A)True
B)False
Q3) Discuss the etiquette for leaving an organization with grace and foresight.
Q4) A young professional who has only a few years of job experience should generally use a chronological résumé.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19