Leadership Communication Exam Review
Course Introduction
Leadership Communication explores the essential role of effective communication in successful leadership. The course examines key principles and strategies that leaders use to inspire, motivate, and guide teams and organizations. Students will analyze verbal and nonverbal communication practices, develop skills in public speaking, conflict resolution, and persuasive messaging, and learn to adapt communication styles to diverse audiences and contexts. Through case studies, presentations, and practical exercises, participants will enhance their ability to articulate vision, foster collaboration, manage change, and build credibility as leaders.
Recommended Textbook
Business Communication Developing Leaders for a Networked World 1st Edition by Peter Cardon
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16 Chapters
1289 Verified Questions
1289 Flashcards
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Page 2
Chapter 1: Establishing Credibility
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54 Verified Questions
54 Flashcards
Source URL: https://quizplus.com/quiz/48987
Sample Questions
Q1) A sense of accountability involves an enlarged vision of those affected by one's business activities.
A)True
B)False
Answer: True
Q2) Which of the following is true of corporate values?
A)Corporate values are those that are formulated and adhered to by individuals.
B)Publicly traded companies can decline to adopt a code of conduct.
C)The employees of a company are not bound by corporate values.
D)Corporate values are most effective when aligned with personal values.
E)Corporate values are implied and unwritten rules which are open to interpretation.
Answer: D
Q3) Competence can be developed through real-world business experiences.
A)True
B)False
Answer: True
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Chapter 2: Interpersonal Communication and Emotional Intelligence
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) Which of the following is typically used for short, one-to-one or one-to-many messages and is ideal for quick announcements and scheduling?
A)Blogs
B)Videoconference
C)Texting
D)Conference call
E)Webinar
Answer: C
Q2) All outgoing messages are encoded and all incoming messages are decoded through:
A)a filter of lifetime experiences.
B)the process of injunction.
C)the trickle-down effect.
D)mapping activities.
E)the process of habituation.
Answer: A
Q3) High self-awareness includes the ability to manage events that stir strong responses.
A)True
B)False
Answer: True
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Chapter 3: Team Communication and Difficult
Conversations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Why is disagreeing diplomatically an important component of managing difficult conversations?
Answer: Difficult conversations involve different perspectives. To create a learning conversation rather than a defensive and judgmental one, find ways to disagree diplomatically. By disagreeing well, you lessen the resistance that others have to you and your views. Typically, you can disagree diplomatically by validating the views and feelings of others and using I-statements. Validating others means that you recognize their perspectives and feelings as credible or legitimate. It does not necessarily mean that you agree. I-statements begin with phrases such as I think, I feel, or I believe. During disagreements or difficult conversations, I-statements soften comments to sound more conciliatory and flexible and less blaming and accusatory.
Q2) Rapport-building questions reflect a judger mind-set.
A)True
B)False
Answer: False
Q3) The minutes of a meeting serve as a record of what a team has accomplished.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Global Communication and Diversity
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Entering relationships primarily based on common interests and leaving them when they are no longer mutually satisfying or beneficial is characteristic of _____.
A)collectivism
B)individualism
C)ethnocentrism
D)egalitarianism
E)xenocentrism
Q2) Which of the following is a feature of high-performance societies?
A)Relationships are emphasized more than results.
B)Financial incentives are acceptable motivators.
C)Feedback is viewed as being judgmental.
D)Expressions of loyalty and sympathy are valued.
E)Goals and objectives are discussed in a casual manner.
Q3) In hierarchical cultures, decision making is decentralized.
A)True
B)False
Q4) What are the appropriate topics of conversation in each of the BRIC countries?
Q5) How is trust established in cross-cultural work relationships?
Q6) Which cultural dimension changes most rapidly?
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Chapter 5: Creating Effective Business Messages
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) In the context of the planning process for effective business messages, priorities of the targeted audience typically:
A)should not be considered as they tend to fluctuate.
B)tend to shift less often than values.
C)involve assigning importance to things, such as projects, goals, and tasks.
D)refer to enduring beliefs and ideals that individuals hold.
E)remain constant for each individual.
Q2) Describe the deductive approach of setting up business messages.
Q3) Which of the following is most likely to be a characteristic of excellent business thinkers?
A)They avoid using the other-oriented tone.
B)They encourage one-way linear thinking and are rigid in their approach to business problems.
C)They avoid wasting time in planning and begin drafting business ideas right away.
D)They avoid wasting time in reviewing the business messages they create.
E)They gather information from a variety of sources.
Q4) Sending mixed signals results in positive meta messages.
A)True
B)False
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Chapter 6: Improving Readability With Style and Design
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) In the context of writing a business message, your goal of completeness specifically means that:
A)your message exaggerates facts.
B)your message provides all the information necessary to meet the intended purpose.
C)your message is concise.
D)your message has a lot of text and few white spaces.
E)your message has a lot of buzzwords.
Q2) Is visual appeal the most important factor for creating a good business document?
Q3) One of the best ways to ensure that your communication is effective and fair is to:
A)use the "me-first" attitude.
B)focus less on accuracy.
C)avoid using parallel language.
D)avoid the other-oriented tone.
E)get feedback from others.
Q4) List three ways by which you can ensure the completeness of business messages.
Q5) Why is it important to use parallel language for series and lists?
Q6) Describe the significance of using white spaces in a business document.
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Page 8
Chapter 7: Email and Other Traditional Tools for Business Communication
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) _____ involves adjusting your initial perceptions by making more objective, more fact-based, and less personal judgments and evaluations.
A)Reinterpretation
B)Relaxation
C)Emotional hijacking
D)Defusing
E)Repetition
Q2) Which of the following statements best describe e-interruptions?
A)E-interruptions are caused by face to face conversations.
B)E-interruptions are caused by emails and texts.
C)E-interruptions increase attention spans and reduced stress.
D)E-interruptions cost companies a very small amount of money.
E)E-interruptions make workers lose 4 hours a day.
Q3) Frequent incoming messages can:
A)increase productivity.
B)increase attention spans.
C)reduce creativity.
D)reduce stress.
E)increase incivility.
Q4) What are the risks and challenges presented by social media?
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Chapter 8: Social Media for Business Communication
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Even in today's flatter organizations, being bossy to the boss can be counterproductive.
A)True
B)False
Q2) Routine requests typically involve cases where you expect strong resistance from message recipients.
A)True
B)False
Q3) While drafting a routine message you should:
A)avoid using bullets.
B)use very long sentences and paragraphs.
C)ensure the tone of the message is reader-centered.
D)avoid including the primary message in the subject line.
E)avoid using numbering.
Q4) What are announcements?
Q5) Expressions of sympathy must always be elaborate.
A)True
B)False
Q6) Describe some strategies that are used to respond to inquiries.
Q7) Describe the importance of setting expectations.
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Chapter 9: Routine Business Messages
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Which of the following is true of using the you-voice in persuasive messages?
A)Writing in the you-voice to customers is just a stylistic choice.
B)It focuses too much attention on your company and deemphasizes customer benefits.
C)The you-voice forces you to personalize the message for your readers.
D)An extensive use of the you-voice implies self-centeredness.
E)Use the you-voice in persuasive messages to emphasize objectivity and neutrality.
Q2) In the context of methods of influence, liking is _____.
A)a principle of influence based on returning favors
B)a principle of influence whereby people determine what is right, correct, or desirable by seeing what others do
C)a principle of influence whereby people think there is limited availability of something they want, so they must act quickly
D)a principle of influence whereby people are more easily persuaded by people who they admire
E)a principle of influence which states that people who think similarly can easily persuade one another
Q3) Explain the importance of the FAIR test in reviewing persuasive messages.
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Chapter 10: Persuasive Messages
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) List the various points that are to be considered while delivering negative performance reviews.
Q2) The _____ aspect of bad news indicates how serious or detrimental a bad news is.
A)severity
B)agility
C)controllability
D)adaptability
E)intensity
Q3) An email which rejects a colleague's idea should ideally start with a(n):
A)list of the problems that the organization will face while implementing the idea.
B)compliment as a buffer statement.
C)explanation of the immediate impacts.
D)criticism of the colleague's idea.
E)sarcastic appreciation of the idea.
Q4) If you gather as much information as you can from a variety of sources, then you are less likely to make objective judgments and propose fair solutions.
A)True
B)False
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Chapter 11: Bad-News Messages
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) In a victim crisis, stakeholders generally hold companies responsible.
A)True
B)False
Q2) Which of the following should a company do immediately after a crisis occurs when the company has little information about it?
A)Issue a statement explaining the cause of the crisis.
B)Develop sample responses to various types of crises.
C)Describe the process being used to investigate the situation.
D)Create a crisis management team.
E)Explain how the company will compensate victims and issue an apology.
Q3) During the Information Age, the scope of public relations (PR) broadened and it became a key component of the _____.
A)performance prism
B)balanced scorecard
C)marketing mix
D)value chain
E)total quality management
Q4) Describe the significance of reviewing crisis messages.
Q5) How would you apply the FAIR test to PR messages?
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Chapter 12: Research and Business Proposals and Planning
for Business Reports
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Raven, a school teacher, wanted to show her students the relationship between the number of hours of study and the test marks scored.She plotted the hours of study on the x-axis, and the test scores of 30 students on the y-axis.The resulting trend line revealed a positive relationship between the two.In this case, Raven has used a:
A)Gantt chart.
B)pie chart.
C)flowchart.
D)chevron chart.
E)scatter plot.
Q2) What are the options available for online research?
Q3) Mathew, a sales analyst at Silver Eagle Ventures, wants to graphically represent the company's market share for the years 2011 and 2012 along with that of its two main competitors'.To effectively represent all of this data in one single chart, Mathew should use a:
A)flowchart.
B)Gantt chart.
C)chevron chart.
D)pie chart.
E)doughnut chart.
Page 14
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Chapter 13: Completing Business Proposals and Business Reports
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Why do reports frequently include appendixes?
A)To help decision makers in judging the quality of report data
B)To help readers in processing and grouping dense information
C)To help the readers in navigating the report
D)To establish the purpose and value of the report
E)To provide reference materials
Q2) A(n) _____ that contains all your research sources should be provided at the end of the report.
A)table of contents
B)executive summary
C)citation
D)footnote
E)reference list
Q3) Research-based reports are generally commissioned for high-stakes decisions.
A)True
B)False
Q4) What is the function of a problem statement in a report?
Q5) Explain the importance of fact-based language in reports.
Q7) How does precision in thinking impact a report? Page 15
Q6) Describe the significance of objectivity and positivity in a report.
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Page 16
Chapter 14: Planning Presentations
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80 Verified Questions
80 Flashcards
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Sample Questions
Q1) Of the different communicator styles, _____ will connect to you on an emotional level with your use of "we" language and other relationship-centered terms.
A)sensors
B)thinkers
C)intuitors
D)accommodators
E)feelers
Q2) The preview of a presentation should generally include a(n) _____.
A)overwhelming set of facts
B)conclusion
C)view
D)review
E)overview
Q3) Which of the following is one of the first tasks in developing presentations?
A)Understanding the needs of your audience
B)Gathering content for an effective review
C)Reading the slides aloud for the audience to interpret them
D)Developing effective slides
E)Applying the story line approach
Q4) Discuss how to conclude a presentation with an effective review.
Page 17
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Chapter 15: Delivering Presentations
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62 Verified Questions
62 Flashcards
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Sample Questions
Q1) Casual dress is rare in a business-related setting.
A)True
B)False
Q2) While making a presentation, it is important to face your audience.
A)True
B)False
Q3) Avoid eye contact with audience members while presenting as you can get distracted.
A)True
B)False
Q4) When you lose your train of thought during a presentation, you should:
A)start your presentation all over again.
B)announce a short break that will allow you to collect your thoughts.
C)read from your slides instead of trying to interpret them.
D)tell a few jokes to distract the audience.
E)pause until you regain your composure and your line of thinking.
Q5) Business casual can be divided into high-level business casual, medium-level business casual, and low-level business casual.
A)True
B)False
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Chapter 16: Employment Communications
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79 Verified Questions
79 Flashcards
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Sample Questions
Q1) Focusing on ease of processing and consistency is important while formatting a résumé.
A)True
B)False
Q2) Success stories should:
A)follow the AIM planning process.
B)be relatively brief-not more than 1-2 minutes long.
C)reveal both your strengths and weaknesses.
D)contain some fictitious details.
E)provide profound insights into your personality.
Q3) If you ask about salary, compensation, and other perks on the first interview, you:
A)may inadvertently send the meta message "this is all about me."
B)increase your odds of getting selected.
C)send out a message that you are a "go-getter" and confident.
D)demonstrate your eagerness to start working.
E)increase your chances of getting your expected salary.
Q4) Recruiters rarely have any tolerance for inaccuracies in a résumé.
A)True
B)False
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