Leadership Communication Exam
Questions
Course Introduction
Leadership Communication explores the critical role of effective communication in successful leadership. This course examines various theories, strategies, and practical approaches leaders use to inspire, motivate, and influence individuals and teams. Students will develop skills in verbal and nonverbal communication, active listening, conflict resolution, public speaking, and persuasive messaging. Through case studies, simulations, and collaborative exercises, the course emphasizes ethical communication practices and the impact of communication on organizational culture, decision-making, and change management. By the end of the course, students will be equipped to craft compelling messages, lead diverse groups, and navigate complex communication challenges in leadership contexts.
Recommended Textbook
Business Communication Today 12th Edition by Courtland L. Bovee
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Page 2
Chapter 1: Achieving Success Through Effective Business
Communication
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Sample Questions
Q1) Because external communication is carefully orchestrated, almost none of it occurs informally.
A)True
B)False
Answer: False
Q2) Social ________ tools such as blogs, wikis, and social networks have paved the way for companies to embrace the "2.0" approach to business communication.
Answer: media
Explanation:Blogs, wikis, and social networks are all forms of communication that are interactive and communal rather than one-way. Since interactive, communal communication is a hallmark of 2.0, these are the things that have been identified as blazing the trail to this new style of interaction.
Q3) Messages can be blocked or distorted by filters, any human or technological interventions between the sender and the receiver.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Mastering Team Skills and Interpersonal Communication
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Sample Questions
Q1) A hidden agenda refers to
A)a meeting agenda that is not revealed to others outside the meeting group.
B)individuals harboring motives that are concealed from the rest of the group.
C)an agenda that members must look for before they can attend a meeting.
D)an approach to group dynamics that helps facilitate group functioning.
Answer: B
Q2) A new co-worker from Russia asks you about North American greeting customs. You explain that in most business contexts,
A)women are expected to shake hands differently than men.
B)it is not necessary to stand up before shaking hands if you are already seated.
C)shaking hands is now widely regarded as an outdated custom.
D)a firm handshake is expected when two people meet.
Answer: D
Q3) Group ________ are the interactions and processes that take place in a meeting.
Answer: dynamics
Explanation:Group dynamics refer to all of the relationships that exist within the group. For example, one group may have three subgroups that always align with one another. Another group may be very individualistic and not have any alignments.
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Chapter 3: Communicating in a World of Diversity
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Sample Questions
Q1) While working in a country with a high-context culture, you schedule a meeting with a vendor who lives there. When he shows up 20 minutes after the meeting was supposed to begin, should you take it as a sign of incompetence or disrespect? Explain.
Answer: This behavior should not be regarded as a sign of incompetence or disrespect. It simply reflects cultural differences in the treatment of time. Executives in low-context cultures view time as a limited resource and tend to focus on one task during each scheduled period of the day. In high-context cultures, however, time is treated with more flexibility. Building business relationships is more important than meeting deadlines and being punctual: The workday is not expected to follow a rigid, preset schedule. If you respond with frustration or anger to the vendor's late arrival, it could unnecessarily erode your relationship.
Q2) Every attempt at communication between two people from the same culture occurs within a
A)cultural context.
B)communication portal.
C)nexus of convenience.
D)cone of reciprocity.
Answer: A
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Page 5
Chapter 4: Planning Business Messages
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Sample Questions
Q1) When meeting your audience's informational needs, you should emphasize ideas
A)of greatest interest to the audience.
B)that are uncontroversial.
C)that will have the least impact on the audience.
D)that don't need supporting evidence.
Q2) If you provide inaccurate information in a business message, the best course of action is to say nothing and hope that no one notices.
A)True
B)False
Q3) Briefly define media richness, and provide at least one example each of a rich medium and a lean medium.
Q4) A ________ is the richest communication medium.
A)telephone conversation
B)retweet with a comment
C)video podcast
D)face-to-face conversation
Q5) A positive email announcing a new, more convenient travel reimbursement policy should follow the ________ approach for organizing messages.
Q6) Briefly describe how to meet an unfamiliar audience's informational needs.
Page 6
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Chapter 5: Writing Business Messages
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Sample Questions
Q1) ________ words express a concept or quality, not a tangible object.
Q2) In general, the word "you" should be avoided when you are assigning responsibility for a mistake or problem.
A)True
B)False
Q3) How is the denotative meaning of a word different from its connotative meaning?
Q4) In messages that need to deal with difficult negative situations, it is best to emphasize the ________ aspects of your topic.
Q5) Clichés are a valuable tool in business writing, as readers find such words and phrases to be comfortable and familiar.
A)True
B)False
Q6) In business messages, using terms such as "if," "hope," and "trust" is
A)usually a bad idea since it takes away from the writer's credibility.
B)a good way to show your modesty.
C)common courtesy.
D)acceptable for very formal contexts.
Q7) What is the difference between tone and style in business writing?
Q8) Define bias-free language.
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Chapter 6: Completing Business Messages
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Q1) The ________ of a message involves the total effect of elements such as page or screen design, typography, and graphics.
A)resonance
B)semantic structure
C)production quality
D)information value
Q2) When creating a list for a business document,
A)always use bullets, rather than numbers or letters.
B)keep in mind that the items need not be parallel.
C)be sure to introduce it clearly.
D)any text in the list should be typed in all caps.
Q3) At the beginning of the revision process, you should evaluate the content of your message, then review the effectiveness of its organization.
A)True
B)False
Q4) Rewrite the following sentence to improve clarity and avoid the long noun sequence: "The financial estimates and accounting consulting firm will be closed next week."
Q5) Briefly describe at least three advantages of using lists in business documents.
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Chapter 7: Electronic Media
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Sample Questions
Q1) The web is a ________ medium.
A)linear
B)unilateral
C)nonlinear
D)tripartite
Q2) For years email has been the primary communication medium at your company. However, many of your employees now use IM daily for personal messages, and they've come to you asking your approval to begin using it to communicate with clients and vendors. Your greatest concern is likely to be
A)incompatibility between your company's IM system and those your vendors and clients use.
B)the need for users to learn complicated software that may take years to learn.
C)the ability to use it only on expensive, highly specialized devices.
D)the high cost.
Q3) Explain how information architecture functions as an outline for web design.
Q4) Explain how to apply the three-step writing process to instant messages.
Q5) A podcasting ________ offers regular recordings on a consistent theme, designed for a wide public audience.
Q6) A(n)________ is the online equivalent of recorded radio or video broadcasts.
Page 9
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Chapter 8: Social Media
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Sample Questions
Q1) Reputation ________ such as Evolve24 have developed ways to automatically monitor blogs and other online sources to see what people are saying about their corporate clients.
Q2) One of your sales representatives has begun using social networks to aggressively promote a new product line. As a manager, the best response would likely be to A)encourage him to continue.
B)discourage him from using blatant "salespeak" since it is likely to alienate the audience.
C)enact a policy forbidding employees from using social networks on company time. D)do nothing.
Q3) Community Q&A sites offer opportunities for building your personal brand. When you're responding to an individual's question, keep in mind that
A)community Q&A sites are a fad, so responding to questions is a waste of time. B)your reply to the question will only be relevant to the person who asked it.
C)material that's posted on a Community Q&A site won't be visible for long.
D)you're responding in advance to anyone who has the same question and visits the site.
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Page 10
Chapter 9: Visual Media
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Sample Questions
Q1) A bar chart would be particularly useful for A)illustrating what percentages of a company's monthly budget are spent on utilities and other expenses.
B)comparing sales totals of three breakfast cereals from 2007 to 2009.
C)showing the stages in production of a jet engine.
D)depicting links between employees at a large firm.
Q2) When preparing a line chart, keep in mind that you should A)never leave out increments from the vertical axis.
B)be especially careful to avoid distorting the data.
C)never include negative numbers on the vertical axis.
D)all of the above.
Q3) When you need to show processes, transformations, and other activities, the most effective visual choice would be A)infographics.
B)flowcharts and diagrams.
C)animations and videos.
D)data visualizations.
Q4) List two ways that including too many visuals can distract your audience from the main points of your message.
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Chapter 10: Writing Routine and Positive Messages
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Sample Questions
Q1) In the final section of a request message, you should omit stating specific deadlines to avoid putting too much pressure on your reader.
A)True
B)False
Q2) When making a routine request, you should
A)use the inductive plan.
B)assume that the audience is willing to comply.
C)demand immediate action.
D)explain the consequences of failing to comply.
Q3) Explain why goodwill messages are important, then describe at least two characteristics of effective goodwill messages.
Q4) Explain what you should include in an effective recommendation letter.
Q5) In the closing section of a routine request, ________ would be out of place.
A)asking a series of questions
B)requesting some specific action
C)expressing your goodwill and appreciation
D)providing your contact information
Q6) What should you keep in mind when you're deciding what to include in a message of condolence?
Page 12
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Chapter 11: Writing Negative Messages
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Sample Questions
Q1) You should use the direct approach for negative messages when the message has a relatively minor impact on the audience.
A)True
B)False
Q2) In a negative message using the indirect approach, an effective explanation section leads readers to your conclusion before you come right out and say it.
A)True
B)False
Q3) When composing negative messages, it is important to use language that conveys respect and avoids a(n)________ ________.
Q4) Explain the characteristics of an effective letter rejecting a job applicant.
Q5) The direct approach is always best when denying a request for information.
A)True
B)False
Q6) When you deliver negative messages, you
A)should always begin with a buffer.
B)should not include reasons for the decision or information.
C)should use language that conveys respect.
D)can expect your audience to be offended.
Page 13
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Chapter 12: Writing Persuasive Messages
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Sample Questions
Q1) One way to overcome audience resistance to your message is to
A)use the hard-sell approach.
B)address all possible concerns that your audience has.
C)emphasize the positive.
D)do all of the above.
Q2) Your success as a businessperson is connected closely to your ability to convince others to
A)accept new ideas.
B)change old habits.
C)act on your recommendations.
D)all of the above.
Q3) A marketing or sales message begins with an effort to gain the audience's ________.
Q4) An example of faulty logic is to assume that one event caused another just because the two seem to coincide in time or place.
A)True
B)False
Q5) The fact that the new hybrid car gets 56 miles per gallon in highway driving is a(n)________ point for the car.
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Chapter 13: Finding, Evaluating, and Processing Information
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Sample Questions
Q1) When you need to consult government documents, your only option is to go to the appropriate government office in your city.
A)True
B)False
Q2) The median value of a group is the sum of all the values in a series divided by the number of values in that group.
A)True
B)False
Q3) A metacrawler is
A)a highly specialized directory that focuses on a specific subject matter area.
B)a search engine that examines only newsgroup messages.
C)a type of aggregator that offers subscribers all-day information on their desktops.
D)a special type of engine that searches several search engines at once.
Q4) The two most common primary research methods in the social sciences are
A)not appropriate for test marketing.
B)experiments and observations.
C)surveys and interviews.
D)test panels.
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15
Chapter 14: Planning Reports and Proposals
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Sample Questions
Q1) The best way to phrase the purpose statement of a report is with A)complex language.
B)an infinitive phrase.
C)a controversial statement.
D)jargon.
Q2) Give three reasons why writing analytical reports presents a greater challenge than writing informational reports.
Q3) Which of the following is the least clear statement of purpose?
A)"To determine which of four alternative investments will have the highest return."
B)"To analyze four potential investments."
C)"To answer the question, 'Which of four investments will provide the highest return?' "
D)"To evaluate and make recommendations based on data."
Q4) Describe several benefits and one potential drawback of organizing business reports using the direct approach.
Q5) Breaking down a problem into a series of specific questions is called problem
Q6) The statement of ________ defines why you are preparing a report.
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Chapter 15: Writing and Completing Reports and Proposals
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Q1) Don't ________ in the closing section of a business report.
A)summarize the key points included in the report
B)introduce new material to expand the scope of the report
C)bring all of the action items together in one place
D)present the benefits of following the report's recommendations
Q2) The introduction of a proposal includes the ________ or boundaries of the proposal; that is, what you will and will not do.
Q3) The ________ ________ of a proposal describes (among other things)how you'll accomplish what must be done, when the work will begin, and when it will be completed.
Q4) A(n)________ synopsis simply tells what the report is about.
Q5) Describing your organization's qualifications in a formal proposal is
A)considered arrogant and should be avoided.
B)appropriate, but only in the introduction.
C)an essential part of the body section of the proposal.
D)a good idea only when your recommendations are controversial.
Q6) Reports do not need an introduction if they have a synopsis and a letter of transmittal.
A)True
B)False
Page 17
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Chapter 16: Developing Oral and Online Presentations
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Q1) In business presentations, the "backchannel" is
A)the "notes" portion of an electronic slide, which only the presenter can see.
B)subtle, nonverbal cues the presenter sends during the presentation.
C)electronic communication among audience members during the presentation.
D)password-protected electronic slides that only certain audience members are allowed to view.
Q2) Selecting the right medium for your presentation is
A)easy-you're simply giving a speech.
B)an important decision since technology offers a number of choices.
C)only an issue when addressing audiences from other cultures.
D)not something you need to think about early on.
Q3) When you prepare a speech or presentation, your first step involves
A)analyzing the situation.
B)choosing the right words.
C)planning the content, length, and style of your speech or presentation.
D)doing all of the above.
Q4) To keep an audience's attention, try to present every point you make in light of the audience's needs and values.
A)True
B)False
Page 18
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Chapter 17: Enhancing Presentations with Slides and Other
Visuals
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Q1) A "title slide" is a basic slide with just the word "Introduction" on it that serves as the first slide in your presentation.
A)True
B)False
Q2) A disadvantage of electronic presentations is
A)they're difficult to include in online meetings and webcasts.
B)they are difficult to store or transport.
C)they can be time-consuming to create.
D)they cannot be customized for different audiences.
Q3) A title slide
A)is the equivalent of a report's cover and title page.
B)defines the topic of the presentation and informs the audience why you are speaking on the topic.
C)lists the topics you plan to cover in your presentation.
D)always contains the word "Introduction."
Q4) Overhead transparencies are old-fashioned visuals that are no longer used in business.
A)True
B)False
Page 19
Q5) Describe at least two advantages of using color in business presentations.
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Chapter 18: Building Careers and Writing Résumés
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Q1) Which of the following would be the best wording to use on a résumé?
A)"I was in charge of a staff of six employees."
B)"I supervised a full staff of six employees."
C)"Was in charge of entire departmental staff."
D)"Supervised staff of six employees."
Q2) A ________-________ file of your résumé is an electronic version that has no formatting.
Q3) When you're preparing an introductory statement for your résumé, all of the following except ________ can be a good choice.
A)a career objective
B)a qualifications summary
C)a personal preferences statement
D)a career summary
Q4) An infographic résumé uses ________ to convey a person's career development and skill set.
A)storyboarding
B)visual metaphors
C)pull quotes and boilerplate text
D)keyword summaries
Q5) List at least seven of the nine most common problems with résumés.
Page 20
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Chapter 19: Applying and Interviewing for Employment
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Q1) For most interviews, asking your own questions is
A)necessary only if you are interviewing for a management position.
B)risky and a bad idea unless you are certain the interview is going well.
C)just as important as answering the employer's questions effectively.
D)usually viewed as a sign of arrogance-after all, the employer is in charge.
Q2) When choosing the clothing you will wear for an interview, the best policy is to
A)pick something that will make you stand out from the crowd.
B)wear only bright colors.
C)dress as comfortably as possible.
D)dress conservatively.
Q3) An unsolicited job application letter should begin with a statement designed to get the reader's attention.
A)True
B)False
Q4) Because application letters are ________ messages, the AIDA approach is ideally suited for them.
A)positive
B)negative
C)persuasive
D)routine
Page 21
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Chapter 20: Handbook of Grammar, Mechanics, and Usage
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Q1) Which of the following is a sentence fragment?
A)The bigger they are, the harder they fall.
B)He put the package in the mail right away.
C)Come here.
D)Moxie, depending on his friends for support.
Q2) The following sentence uses all words correctly: She was disinterested in paying me a complement.
A)True
B)False
Q3) Which of the following possessive phrases is not correct?
A)The team's contract with the players
B)The teams' contract with the players
C)Its advantages to the players
D)It's advantages to the players
Q4) Which of the following italicized words is an adjective?
A)too dark
B)silent movie
C)into the theater
D)badly missed
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Chapter 21: Format and Layout of Business Documents
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Q1) Three blank lines are left between the complimentary close and the sender's typed name.
A)True
B)False
Q2) The letter format in which all parts begin at the left margin is called A)block.
B)modified block.
C)simplified.
D)mixed.
Q3) If you include an attention line in a business letter, you should place it
A)at the top of the page, centered under the letterhead.
B)below the salutation.
C)two lines below the complimentary close.
D)on the first line of the inside address.
Q4) In memos, a courtesy title
A)should always be used.
B)is never appropriate.
C)is required if you are discussing confidential matters.
D)should be used only if you would use one in a face-to-face encounter with the reader.
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Chapter 22: Documentation of Report Sources
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Q1) The purpose of a superscript in text is to let the reader know
A)to read the marked line more carefully.
B)how many sources the author consulted.
C)that the report is scholarly.
D)to look for source information.
Q2) In the Chicago humanities style, the bibliography
A)lists only those works actually cited in the text.
B)lists works in the order cited in the text.
C)can include annotations.
D)does all of the above.
Q3) The Modern Language Association of America recommends compiling the list of references after you've written your report.
A)True
B)False
Q4) In APA style, titles of articles are put in quotation marks and all important words are capitalized.
A)True
B)False
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