Leadership and Teamwork Test Bank
Course Introduction
This course explores the essential principles and practices of effective leadership and teamwork in a variety of organizational settings. Students will examine different leadership styles, strategies for motivating and inspiring teams, and techniques for managing group dynamics and conflict. Through case studies, group projects, and practical exercises, the course fosters the development of communication, collaboration, and problem-solving skills necessary for leading diverse teams towards achieving shared goals. The curriculum integrates theoretical insights with real-world applications, preparing students to become adaptive leaders and valuable team members in their future careers.
Recommended Textbook
Organizational Behavior and Management 11th Edition by Robert Konopaske
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17 Chapters
1700 Verified Questions
1700 Flashcards
Source URL: https://quizplus.com/study-set/3048
Page 2
Chapter 1: Effective Managers Understand Organizational Behavior
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60570
Sample Questions
Q1) The neighborhood book club,which has fifty members,is an example of a(n)_______________ group.
A) informal
B) formal
C) perseverance
D) developmental
Answer: A
Q2) Which of the following countries is ranked highest on the Globalization Index?
A) United States
B) Singapore
C) United Kingdom
D) Norway
Answer: B
Q3) What is a psychological contract?
Answer: A psychological contract is an unwritten agreement between an employee and the organization that specifies what each expects to give to and receive from the other.
Q4) Name three measures of satisfaction as presented in the text.
Answer: Measures of satisfaction include employee attitudes,turnover,absenteeism,tardiness,and grievances.
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Chapter 2: International and Organizational Culture
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Values are a society's ideas about what is right or wrong,such as the belief that hurting someone is immoral.
A)True
B)False
Answer: True
Q2) Socialization processes are the activities by which an individual comes to appreciate the _______________ essential for assuming an organizational role,and for participating as an organization member.
A) values
B) abilities
C) expected behaviors
D) All of the choices are correct.
Answer: D
Q3) Organizational socialization processes _______ from organization to organization.
A) by law must not vary
B) may vary in form but not content
C) vary in form and content
D) must by law vary by employee
Answer: C
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Page 4
Chapter 3: Individual Differences at Work
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Generation Z is comprised of those born in the 1990s.
A)True
B)False
Answer: True
Q2) Describe the characteristics of an organization that a typical would Gen Y want to work?
Answer: Gen Y workers want to work for organizations that value work-life balance and a casual work environment,offer meaningful work assignments,have supportive managers who give a lot of feedback,and offer on-going training and career enhancement opportunities.
Q3) All of the following are primary dimensions of diversity except:
A) Physical attributes
B) Age
C) Marital status
D) Sexual/affectional orientation
Answer: C
Q4) How do employees acquire tacit knowledge?
Answer: Through observation and direct experience.
Q5) What is work behavior?
Answer: Work behavior is anything a person does in the work environment.
Page 5
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Chapter 4: Perceptions and Attributions
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Once relevant stimuli are selected,individuals categorize and group them so that they make sense.There are four general laws that apply.List these laws.
Q2) According to the law of __________,stimuli that are similar in size,color,shape,or form tend to be grouped together.
A) nearness
B) similarity
C) closure
D) figure and ground
Q3) Distinctiveness is the degree to which a person behaves similarly in different situations.
A)True
B)False
Q4) Explain what the fundamental attribution error is and then describe a situation in which it occurs.
Q5) Which of the following represent the correct sequence of the Perception Process?
A) Stimuli, observation, selection, translation, response
B) Stimuli, selection, translation, observation, response
C) Stimuli, observation, translation, selection, response
D) Stimuli, translation, response
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Chapter 5: Motivation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60566
Sample Questions
Q1) Joining the bowling team to make friends is a _______________ need.
A) physiological
B) psychological
C) sociological
D) Maslowian
Q2) Locke's goal theory highlights all of the following except:
A) Goal specificity
B) Goal intensity
C) Goal equity
D) Goal difficulty
Q3) _________ justice refers to the perceived fairness of how resources and rewards are distributed throughout an organization.
A) Perceived
B) Organizational
C) Procedural
D) Distributive
Q4) What are the components of motivation and which is most important?
Q5) If you were an organizational consultant,which content theories would you use to explain motivation?
Page 7
Q6) Should organizations manage the psychological contract?
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Chapter 6: Job Design and Performance
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Contemporary job design theory defines intrinsic motivation in terms of the employee's _______________ to achieve outcomes from the application of individual ability and talent.
A) potential
B) empowerment
C) incentives
D) directives
Q2) Describe the background and the significance of QWL.
Q3) Employees sharing similar _______________ should report similar job characteristics.
A) perceptions
B) job designs
C) social settings
D) All of the above.
Q4) Employees who lack either the need strength or the ability to perform designed jobs may experience a number of negative physiological symptoms or behaviors.Name four of them.
Q5) Performing a job can sometimes result in health problems for the worker.
A)True
B)False
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Chapter 7: Evaluation and Rewards Influence Behavior
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) _______________ is a newer,yet largely untested,reward program.
A) Broadbanding
B) Gain-sharing
C) Employee stock ownership
D) All of the choices are correct.
Q2) _______________ occurs when an evaluation does not focus on all aspects of the job.
A) Contamination
B) Deficiency
C) Distortion
D) Deflection
Q3) How many bands are appropriate when using a broadbanding approach to compensation?
Q4) The U.S.Bureau of Labor Statistics defines "part-time" as working fewer than _______________ per week.
A) 40 hours
B) 35 hours
C) 30 hours
D) 20 hours
Q5) What are the three major theoretical approaches to reward administration?
Page 9
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Chapter 8: Managing Employee Behavior
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) What arguments can be made in opposition to employer e-mail monitoring?
Q2) If an employer offered a promotion in exchange for a sexual favor it would be considered ________ harassment.
A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological
Q3) Describe the different types of sexual harassment.
Q4) The text discusses five specific categories of misbehavior.What are they?
Q5) What is a "love contract"?
Q6) The concept of "wages in kind" suggests that the more dissatisfied the employee,the more motivated he or she will be to engage in incivility.
A)True
B)False
Q7) Psychological sexual harassment occurs when sex-related behavior interferes with an employee's work performance or creates an intimidating,hostile,or offensive working environment.
A)True
B)False
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Chapter 9: Managing Individual Stress
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Analysis showed that _______________ was related to the presence of arteriosclerosis more than any other Type A Behavior Pattern dimension.
A) ambition
B) impatience
C) work orientation
D) hostility
Q2) The negative effects of overload can be increased when overload is coupled with low ability to control the demands of work.
A)True
B)False
Q3) Which one of the following statements about depression is incorrect?
A) Depression costs billions of dollars a year in medical bills, lost productivity, and absenteeism.
B) The World Health Organization predicts that by 2030, more people in the world will be affected by depression than any other health problem.
C) Depression is easy to detect, especially within the current health care system.
D) Depression leads to higher absenteeism and decreased worker productivity.
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Chapter 10: Groups and Teams
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) It is possible to have low group cohesiveness even when the member's goals agree with those of the formal organization.
A)True
B)False
Q2) The more diverse a group is,the more difficult and time consuming it is to maneuver through the _______________ stage.
A) forming
B) storming
C) norming
D) performing
Q3) The failure of many teams can be traced directly to management's unwillingness to share:
A) training materials
B) team members
C) information
D) responsibility
Q4) It is essential that conflict is suppressed during the storming stage.
A)True
B)False
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Chapter 11: Managing Conflict and Negotiations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) When managers keep potentially confrontational information (important to the group)to themselves,it serves to repress conflict.
A)True
B)False
Q2) A lack of conflict ______________.
A) is never beneficial
B) may prove beneficial in the short term
C) is the central goal of the "new" approaches to management
D) is considered a "hygiene" factor
Q3) Status incongruence conflicts are often created by _______________.
A) personalities
B) work patterns
C) time goals
D) quotas
Q4) When does work interdependence occur and how has it been classified?
Q5) What is meant by win-win negotiating?
Q6) When a group is in conflict,it becomes less task-oriented.
A)True
B)False
Q7) What is the role or purpose of the devil's advocate?
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Chapter 12: Power and Politics
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60559
Sample Questions
Q1) If an organization can obtain alternative sources of the _______________ to perform the job done by a subunit,that subunit's power will be diminished.
A) skill
B) information
C) resources
D) All of the choices are correct.
Q2) Politics and political behavior are found:
A) only in large organizations
B) only in small organizations
C) in both small and medium sized organizations
D) in all organizations
Q3) Possessing legitimate power ensures that all of your orders will be followed by your subordinates.
A)True
B)False
Q4) Describe the Milgram studies and their findings.
Q5) Researchers recommend that a managers' behavior satisfy certain criteria to be considered ethical.What are those criteria?
Q6) Briefly explain,what was the major finding of the Milgram studies.
Page 14
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Chapter 13: Communicating Effectively
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In addition to happiness,a smile can also indicate:
A) Contempt
B) Fear
C) Resignation
D) All of the choices are correct.
Q2) Managers from monochromic cultures tend to do all of the following except:
A) Take time commitments seriously
B) Adhere to plans
C) Handle multiple tasks simultaneously
D) Emphasize promptness
Q3) At least _____ percent of the gossip that travels through the grapevine is said to be true.
A) 15
B) 25
C) 50
D) 75
Q4) What is meant by multicultural communication and why is it increasingly important?
Q5) Describe the role played by interpersonal communication in organizations.
Q6) Why is face-to-face communication high in richness?
Page 15
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Chapter 14: Decision Making
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Determining problem significance involves consideration of all of the following except:
A) Urgency
B) Similarity to previous problems
C) Impact
D) Growth tendency
Q2) It is not necessary to reactivate the entire decision-making process if the original objective is revised.
A)True
B)False
Q3) Most decision makers are very similar in their willingness to take risk.
A)True
B)False
Q4) Creative decision makers have been found to have all of the following characteristics in common except:
A) Type C personalities
B) Perseverance
C) Risk-taking propensity
D) Tolerance of ambiguity
Q5) Problems usually are of three types; what are they?
Page 16
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Chapter 15: Leadership
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) The objective of coaching is:
A) Building teamwork
B) Improving performance
C) Developing consistency
D) Removing obstacles
Q2) Warren Bennis,who has devoted decades to researching leadership issues,concludes that virtually all leaders of effective groups share all of the following characteristics except:
A) They provide direction and meaning to the people they lead
B) They generate trust
C) They avoid risk taking
D) They are purveyors of hope
Q3) What leadership theory uses the expectancy motivation theory as its foundation?
Q4) A situation with _______________ calls for a task-oriented leadership style.
A) good leader-member relations, high task structure, and strong position power
B) good leader-member relations, low task structure, and weak position power
C) poor leader-member relations, high task structure, and strong position power
D) poor leader-member relations, low task structure, and strong position power
Q5) Describe two major behavior approaches to leadership.
Q6) Define the term leadership.
Page 17
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Chapter 16: Organizational Structure and Design
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Likert used the terms "System-1" and "System-4" to refer to ________ organizations respectively.
A) functional and organic
B) functional and matrix
C) centralized and decentralized
D) mechanistic and organic
Q2) Describe three forms of departmentalization.
Q3) Clients or customers should never be a basis for grouping jobs.
A)True
B)False
Q4) Loan officers are often associated with industrial,commercial,or agricultural loans.This is an example of a(n)_______ form of departmentalization.
A) process
B) customer
C) impact
D) segmented
Q5) What are the dimensions of organizational structure?
Q6) Identify the major advantages of matrix organizational design.
Q7) What is a virtual organization and what are the form's primary advantages?
Page 18
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Chapter 17: Managing Organizational Change
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100 Flashcards
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Sample Questions
Q1) There _____________ for accurate diagnosis of the problem within the organizational change and development process.
A) must be unfreezing
B) is one best methodology
C) is no formula
D) are five recommended methodologies
Q2) If an organization is considering task and technological approaches to organizational change,what types of changes are they likely to make?
Q3) A necessary prerequisite to effective,lasting organizational change is _______________ change.
A) technological
B) communications
C) individual
D) structural
Q4) Using "reengineering" as a code word for "downsizing" will help to limit the morale impact on the organization.
A)True
B)False
Q5) What are the steps in Kurt Lewin's change process?
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