Leadership and Teamwork Study Guide Questions
Course Introduction
This course explores the fundamental principles and practical strategies of leadership and teamwork within diverse organizational contexts. Students will examine theories of leadership, styles of influence, and the dynamics of leading effective teams, with an emphasis on communication, motivation, conflict resolution, and decision-making processes. Through case studies, interactive activities, and collaborative projects, participants will develop the essential skills needed to inspire, guide, and work productively within a team, preparing them for leadership roles in academic, professional, and community settings.
Recommended Textbook
Organizational Behavior A Practical Problem Solving Approach 2nd Edition by Kinicki
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1521 Verified Questions
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Chapter 1: Making OB Work for Me
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Q1) OB includes topics such as managing your peers and your bosses,as well as managing your subordinates.
A)True
B)False
Answer: True
Q2) Unethical behavior erodes trust,but has no effect on cooperation in organizations.
A)True
B)False
Answer: False
Q3) Which of the following statements is ?
A) The contingency approach is just common sense.
B) Common sense excels in well-known scenarios with predictable outcomes.
C) Common sense requires less effort than finding the real problem.
D) Common sense can be overly subjective.
E) Common sense is weak in unexpected situations.
Answer: A
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Page 3
Chapter 2: Values and Attitudes
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Q1) Describe the dispositional/genetic models of job satisfaction.Discuss the research support for these models.Now,think about your own personal traits and genetic factors.What are your two strongest traits? How do these traits correlate to activities that you find satisfying?
Answer: This model posits that job satisfaction remains partly a function of both personal traits and genetic factors.Although few studies have tested these propositions in depth,a review of existing literature reveals a more nuanced understanding.Dispositional factors were significantly associated with only selected aspects of job satisfaction.Dispositions had stronger relationships with intrinsic aspects of a job (e.g.,having autonomy)than with extrinsic aspects of work (e.g.,receipt of rewards).Genetic factors also were found to significantly predict life satisfaction,well-being,and general job satisfaction.Overall,researchers estimate that 30 percent of an individual's job satisfaction is associated with dispositional and genetic components.
Q2) In Schwartz's model,conformity and tradition are in the same wedge,but conformity is seen as less extreme than tradition.
A)True
B)False
Answer: True
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Chapter 3: Individual Differences and Emotions
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Sample Questions
Q1) Marisa is the office manager in a small company.Her employees find that they can often come late to work and leave early,and Marisa will cover their work for them.Marisa is likely to score
A) high on extraversion.
B) high on agreeableness.
C) low on conscientiousness.
D) low on emotional stability.
E) low on openness to experience.
Answer: B
Q2) People with an internal locus of control
A) have lower work motivation.
B) earn lower salaries.
C) tend to be more anxious.
D) derive less job satisfaction from performance.
E) have stronger expectations that effort leads to performance.
Answer: E
Q3) Personality models are unique to the cultures in which they were developed.
A)True
B)False
Answer: True
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Chapter 4: Social Perception and Managing Diversity
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Sample Questions
Q1) Sharon observes her older co-worker,Robert,being rude to a new trainee.She has seen this behavior in Robert whenever the company brings in new trainees.Sharon believes that Robert resents the younger management trainees,who he refers to as "know-it-alls." She talks to him about _______ to help him understand.
A) perceptions
B) implicit cognition
C) appraisals
D) stereotyping
E) internal attribution
Q2) Which one of the following is not a difference between affirmative action and diversity management?
A) Affirmative action does not legitimize quotas.
B) Affirmative action does not require companies to hire unqualified people.
C) Affirmative action has created tremendous opportunities for women and minorities.
D) Affirmative action is an intervention aimed at giving management a chance to correct an imbalance.
E) Affirmative action only refers to mandatory programs.
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Chapter 5: Foundations of Employee Motivation
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Sample Questions
Q1) To enhance a worker's expectancy,a manager could
A) get to know what rewards employees value.
B) set specific, measurable goals.
C) link rewards to desired outcomes.
D) give feedback and coach the employee.
E) explain to the worker why he or she should trust the organization.
Q2) __________ theory holds that people are motivated to behave in ways that produce desired combinations of expected outcomes.
A) Equity
B) Justice
C) Expectancy
D) Self-fulfilling prophecy
E) Goal-setting
Q3) Which of the following is not a process theory of motivation?
A) acquired needs
B) equity
C) justice
D) expectancy
E) goal-setting
Q4) Identify the different types of top-down job design.Provide an example of each.
Page 7
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Chapter 6: Performance Management
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Sample Questions
Q1) Rachel gets her midterm grades and finds that she has a 2.4 in O B.She expected a better grade point average to date.Rachel is _________ her performance.
A)monitoring
B)measuring
C)getting feedback on
D)getting coaching on
E)evaluating
Q2) _________ is behavior that is learned when one acts on the environment to produce desired consequences.
A) Operant behavior
B) Consequential behavior
C) Reward behavior
D) Respondent behavior
E) Contingent behavior
Q3) Using examples,explain how organizations can use the ideas behind reinforcement schedules to increase organizational performance.
Q4) Negative feedback can have a positive motivational effect.
A)True
B)False
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Chapter 7: Positive Organizational Behavior
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Sample Questions
Q1) _____ is the characteristic of PsyCap that consists of persevering toward goals.
A)Hope
B) Efficacy
C) Optimism
D) Health
E) Resilience
Q2) Which of the following is not one of the most frequently experienced positive emotions?
A) gratitude
B)accomplishment
C) amusement
D) inspiration
E) awe
Q3) Which of the following is not an outcome likely to result from positive emotions?
A) stronger social relationships
B) lower stress
C) psychological well-being
D) stronger immune system
E) loss of focus
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Page 9
Chapter 8: Groups and Teams
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Sample Questions
Q1) _________ teams are created with members from different disciplines within an organization,such as finance,operations,and R&D.
A)High extraversion
B)High introversion
C)Self-managed
D)Virtual
E)Cross-functional
Q2) Which of the following statements is not about group development?
A) Tuckman's theory of group development stages has been strongly supported by empirical testing.
B) All the stages of group development are not necessarily of the same duration.
C) Effective groups and teams go through a maturation process.
D) All the stages of group development are not necessarily of the same intensity.
E) The storming stage may be particularly long, depending on the goal clarity and commitment and maturity of members.
Q3) A group role is a set of expected behaviors for members of the group as a whole.
A)True
B)False
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Chapter 9: Communication in the Digital Age
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Sample Questions
Q1) Leaning backward or gesturing with palms facing up communicate _______,a term used to represent availability for communication.
A) immediacy
B) sorrow
C) liking
D) happiness
E) boredom
Q2) Linguistic intelligence refers to a person's characteristic speaking pattern.
A)True
B)False
Q3) Positive nonverbal actions include all of the following except A) nodding your head.
B) smiling.
C) speaking very slowly.
D) leaning forward.
E) maintaining eye contact.
Q4) Discuss the effects of use of social media on organizational performance or productivity.Note both the pros and cons.How has social media impacted your college experience?
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Chapter 10: Managing Conflict and Negotiations
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Sample Questions
Q1) What are the two basic types of negotiation? Define each.Describe the factors to consider when choosing which approach to take.
Q2) _______ is a give-and-take decision-making process involving two or more parties with different preferences.For example,labor-management negotiations over wages,hours,and working conditions.
A) Arbitration
B) Conciliation
C) Conflict
D) Negotiation
E) Dialecticism
Q3) Managers wishing to reduce conflict between members and groups should isolate them from each other as much as possible.
A)True
B)False
Q4) Describe the role that emotions can and should take in negotiation.How should a person prepare emotionally for an upcoming negotiation?
Q5) What is programmed conflict? What are the two ways of producing programmed conflict? Describe each.
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Chapter 11: Decision Making and Creativity
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Sample Questions
Q1) In groupthink,the "inherent morality" symptom is likely to A) breed excessive optimism.
B) cause groups to underestimate opponents.
C) cause groups to interpret silence as assent.
D) question loyalty of dissenters.
E) cause the group to ignore ethical considerations.
Q2) Many organizations,such as Google,Zappos,Salesforce.com,and Yahoo!,are designing the work environment to encourage casual conversations among employees who don't generally work together.They also are "installing playful prompts,like trivia games,to get workers talking in traditional conversational dead zones,such as elevators." It is thought that __________ demonstrate a form of social support for employees,leading them to put more effort into creative behaviors.
A) low-performance work systems
B) high stress work environments
C) high-performance work systems
D) independent
E) low stress work environments
Q3) Describe the escalation of commitment bias,and give an example.What can managers do to reduce this bias?
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Page 13
Chapter 12: Power,influence,and Politics
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Q1) Describe at least six of the common influence tactics and describe them.Give examples of each from your own experience.
Q2) Hugh tries his best to convince Irene about a new business proposal,but Irene presents some good counterarguments and stalls the proposal.This is an example of A) compliance.
B) adherence.
C) allegiance.
D) resistance.
E) commitment.
Q3) The best possible influence outcome is __________ because the target person's intrinsic motivation energizes good performance.
A) commitment
B) defiance
C) compliance
D) resistance
E) hindrance
Q4) Identify at least six of the most commonly used political tactics.Explain each and give an example of each from your own experience.
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Chapter 13: Leadership Effectiveness
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Sample Questions
Q1) Program Inc.is expanding their operations.They have two open managerial positions.One is in customer service and one in production.The executive recruiter sends them several applicants for each open management position.They are ready to offer the customer service position to George,who demonstrates people-oriented behaviors.They have also presented an offer to Darla for the production role.Based on her interview and experience,she appears to be very task-oriented. Explain why management has decided to offer the positions to George and Darla.Describe the behavioral styles approach to leadership effectiveness.Identify and define the major categories of leader behaviors.
Q2) Transactional leaders transform followers to pursue organizational goals over self-interests.
A)True
B)False
Q3) In empowering employees,to lead for progress,managers should
A) inspire subordinates.
B) delegate important tasks.
C) support and coach employees.
D) monitor and reward employees.
E) help employees identify their passions at work.
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Page 15
Chapter 14: Organizational Culture, socialization, and Mentoring
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Sample Questions
Q1) Gannet Publishers has traditional layers of management and emphasis is placed on following the chain of command.Power,status,and position help the leaders within a hierarchy culture manage their employees.Gannett appears to have a(n)_________ culture.
A) empowered
B) clan
C) adhocractic
D) market
E) hierarchical
Q2) The two general functions of mentoring are coaching and delegation.
A)True
B)False
Q3) Which of the following is not one of the psychosocial functions of mentoring?
A) exposure and visibility
B) role modeling
C) counseling
D) friendship
E) acceptance and confirmation
Q4) Briefly describe at least six mechanisms that leaders can use to create culture change.For each,identify what level of culture is being addressed.
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Chapter 15: Organizational Design, effectiveness, and Innovation
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Sample Questions
Q1) ________ organizational design organizes people around the workflow.
A) Traditional
B) Open
C) Horizontal
D) Mechanistic
E) Closed
Q2) Mosco's is a ____________ in which management has largely succeeded in breaking down barriers among internal levels,job functions,and departments,as well as reducing external barriers between the organization and those with whom it does business.
A) boundaryless organization
B) learning organization
C) matrix structure
D) clan culture
E) divisional structure
Q3) The organization's official communication network is not visible in the organization chart.
A)True
B)False
Q4) Identify the pros and cons of the different types of organizational structures.
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Chapter 16: Managing Change and Stres
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Q1) Glenda,the plant manager for ABC Corporation,views the results from the latest survey of employee attitudes.The results show that job satisfaction in the manufacturing plant has dropped significantly since the last survey.This is a ________ source of change.
A) managerial behavior
B) technological
C) demographic
D) human resource problem
E) shareholder
Q2) External changes either can present new opportunities for an organization or can cause its ultimate failure.
A)True
B)False
Q3) All stress is associated with negative emotions or outcomes.
A)True
B)False
Q4) Vision statements represent the reason that organizations exist.
A)True
B)False
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