Leadership and Teamwork Solved
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Course Introduction
This course examines the principles and practices of effective leadership and teamwork in organizational settings. Students will explore leadership theories, styles, and strategies that foster collaboration, motivation, and goal achievement within teams. Emphasis is placed on understanding group dynamics, communication skills, conflict resolution, and ethical decision-making. Through case studies, interactive activities, and group projects, students will develop practical skills for leading teams, managing diversity, and addressing real-world challenges. By the end of the course, participants will be equipped to contribute positively as both leaders and team members in a variety of professional environments.
Recommended Textbook Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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Chapter 1: Human Relations and You
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Q1) Employee performance and behavior is influenced by only factors related to themselves and the job. Factors related to the organization and the manager have little effect on employee performance.
A)True
B)False Answer: False
Q2) Theory Y has prompted managers to grant more freedom to employees who are well-motivated and talented.
A)True
B)False Answer: True
Q3) Worried that employees who were mistreated might seek to join a labor union, many employers years ago used human relations techniques in an attempt encourage workers to believe that they did not need a labor union.
A)True
B)False Answer: True
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Chapter 2: Self-Esteem and Self-Confidence
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Q1) If your self-efficacy is high, you are more likely to think that a goal is realistic.
A)True
B)False
Answer: True
Q2) A key source of self-confidence is ________.
A)comparing one's present performance to past failures
B)actual experience or things a person has done
C)observations of public figures
D)tweets one receives from family and friends
Answer: B
Q3) Brad, the service manager in at a large automobile dealership, wants to boost his self- esteem. He should probably compare his accomplishments to ________.
A)service managers at smaller dealerships
B)owners of large automobile dealerships
C)executives at major automotive companies
D)well-known race-car drivers
Answer: A
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Chapter 3: Self-Motivation and Goal Setting
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Q1) A major reason that many people do not attain the goals they have formulated for themselves is that they ________.
A)lack enough self-discipline
B)feel they were coerced into setting the goals
C)started setting goals too early in life
D)started setting goals too late in life
Answer: A
Q2) Sean, a customer support manager, notices that his engagement level fluctuates during the day and week. Good advice for Sean would be ________
A)"It looks like you need a career change."
B)"You had better change quickly, because constant engagement is necessary to hold onto a job."
C)"Don't worry about it. This type of fluctuation is normal."
D)"Watch out. Your behavior is quite abnormal."
Answer: C
Q3) Effective goals state what you will be doing when you achieve your goal.
A)True
B)False
Answer: True
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Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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Q1) Professor Rob makes positive statements about his students in a report to the dean. Professor Rob is demonstrating ________ components of attitudes.
A)motivational
B)cognitive
C)behavioral
D)citizenship
Q2) Judd has shown the motivating component of organizational citizenship behavior.
A)True
B)False
Q3) Juan, the owner of a tax-preparation service, displays good emotional intelligence when he ________.
A)accurately perceives the emotions of his employees
B)has positive thoughts about the future of the tax-preparation industry
C)worries about his business being replaced by tax-preparation software
D)instructs his employees to forget about their feelings on the job
Q4) Being fair, kind, and trusting of others does not lead to happiness, because they tend to take advantage of you.
A)True B)False
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Chapter 5: Values and Ethics
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Q1) One of the negative stereotypes about Gen Y members of the workforce is that their strong work ethic embarrasses older workers.
A)True
B)False
Q2) An important contribution of an ethics training program is to start a useful dialogue about right and wrong that employees could recall when faced with an ethical temptation.
A)True
B)False
Q3) An example of a company action that should be considered legal but unethical would be to ________.
A)hire a friend who was less qualified than other candidates
B)pay a teenager less than the minimum wage because the person needed job experience
C)promote only people of the same race as you
D)allow lunch breaks of only ten minutes to increase productivity
Q4) The digital life style has become a value for many people.
A)True B)False
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Chapter 6: Problem Solving and Creativity
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Q1) Emotional intelligence contributes to effective decision making because it
A)focuses on increasing your creative output
B)takes the feelings out of decision making
C)allows you to vent your anger freely
D)helps you regulate your emotions to make a good decision
Q2) Intrinsic motivation contributes to creativity because it ________.
A)satisfies the need for recognition and other awards
B)helps the problem-solver conform to the right way of thinking
C)provides the facts needed for creativity
D)enables the problem-solver to be fascinated with the task
Q3) Being a couch potato (someone who avoids physical exercise)is known to increase creativity because the brain does not become oversupplied with oxygen.
A)True
B)False
Q4) An important component of critical thinking is to exclude alternative arguments about the problem at hand.
A)True
B)False
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Chapter 7: Personal Communication Effectiveness
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Q1) Using powerful words is a key principle of ________ communication.
A)wimpy
B)persuasive
C)controlling
D)helpful
Q2) Maria wants to use hand gestures to communicate a positive attitude, so she should
A)keep her hands in her pockets when possible
B)make fists when speaking with people
C)place both hands on her head when asked a question
D)make frequent use of hand gestures
Q3) An effective mirroring technique is to imitate the breathing pattern of another person while the two of you are having a conversation.
A)True
B)False
Q4) To effectively use mirroring, ________.
A)make sure that your appearance fits your presentation
B)look your listener straight in the eye
C)reflect back on what he or she says
D)imitate the other person in a subtle manner
Page 9
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Chapter 8: Communication in the Workplace
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Q1) Product development manager Sylvia is probably on the right track when she holds brief standup meetings to deal with urgent problems.
A)True
B)False
Q2) According to some information technology research, the average worker dealing with information loses about how many minutes of productivity every day to electronic interruptions and distractions?
A)10
B)20
C)60
D)120
Q3) The shadow organization of a company is revealed by network analysis which traces who talks to whom.
A)True
B)False
Q4) Barb passes along positive gossip to her co-workers, but this would not be considered part of the grapevine because it is positive.
A)True
B)False
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Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Q1) Truck sales representative Lloyd engages in emotional effort when he expresses the emotional response his customer expects such as saying, "You will feel like a powerful person driving this high-end pickup."
A)True
B)False
Q2) Sebastian could be engaging in the BYB phenomenon at the office when he explains to coworkers how he ________.
A)plans to remove mites from his mattress
B)make suggestions for updating the purchasing system
C)appreciates being a member of his team
D)would like more first-hand information about the company fitness club
Q3) Tony, a financial analyst, must deliver the bad news to his boss that the company will most likely lose a lot of money this quarter. To help maintain a good relationship with his boss, Tony should ________
A)suggest a way for reducing the loss next quarter.
B)emphasize that the sales force is to blame.
C)explain that the problem belongs to the boss, not to him.
D)say, Don't shoot me, I'm only the messenger."
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Chapter 10: Managing Conflict
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Q1) Diane still uses the old technique of counting to ten when she is angry, but this is no longer considered a valuable technique.
A)True
B)False
Q2) A major problem in controlling sexual harassment in the work place is that most workers ________.
A)don't regard a demand to exchange sex for favors as being harassment
B)don't agree on what constitutes hostile-environment harassment
C)think that managers have the right to harass subordinates
D)think that unless another worker has been assaulted, harassment has not taken place
Q3) An analysis of many studies indicated that the consequences of sexual harassment of women included decreased job satisfaction and lower commitment to the employer.
A)True
B)False
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Chapter 11: Becoming an Effective Leader
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Q1) A leader should occasionally ask the right questions because ________.
A)it is a good way to keep group members in line
B)it is an effective way of making group members think that something was their idea
C)few group members are likely to listen to suggestions from the leader
D)the collective intelligence of group members is needed to solve problems
Q2) Margaret capitalizes on the talents of her work group by sharing decision making responsibilities with them. Margaret is likely a(an)________.
A)autocratic leader
B)lazy leader
C)participative leader
D)cheerleader and motivator
Q3) Although style flexibility is an important leadership characteristic, it is likely to interfere with adapting your leadership to differences in cultural values.
A)True
B)False
Q4) A team leader exercises strong control over team members and group activities.
A)True
B)False
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Chapter 12: Motivating Others and Developing Teamwork
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Q1) Barry, a manager, engages in empowerment when he ________.
A)asks team members to work harder
B)earns a promotion for himself
C)shares power with team members
D)grabs more power for himself
Q2) Miguel's company bases their pay rates on performance. This system of compensation is referred to as ________ pay.
A)merit
B)seniority
C)position
D)risk
Q3) When a group loses its mental efficiency and moral judgment in the interest of group solidarity, the group is suffering from ________.
A)micromanagement
B)groupthink
C)team spirit
D)shaping
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Chapter 13: Diversity and Cross-Cultural Competence
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Q1) The cultural value of formality versus informality has changed over the years with many countries now valuing informality in work relationships.
A)True
B)False
Q2) Deep-level diversity is reflected in which one of the following characteristics?
A)Race
B)Sex
C)Ethnicity
D)Religious values
Q3) Thanks to advances in law and research about human behavior, employers now have clear-cut definitions covering almost all disabilities.
A)True
B)False
Q4) Maria, a Cuban, says that the major reason she makes such extensive use of body language is that she is from a high-context culture. Maria is presenting an accurate national stereotype.
A)True
B)False
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Chapter 14: Getting Ahead in Your Career
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Q1) The widespread use of electronic devices in organizations has created many new challenges in practicing good business etiquette.
A)True
B)False
Q2) Documenting your accomplishments is important because the record could be
A)valuable when employees are being considered for promotion
B)used to verify new learning
C)useful for evaluation of employees
D)all of the above
Q3) Barry, a credit specialist, uses the keyword "creative" on his job search. The problem Barry would most likely face is that ________.
A)few employers would want a creative credit specialist
B)too many job seekers in too many fields use the same keyword
C)the word "creative" is used too infrequently in job searches
D)many prospective employers would think that he is lying
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Chapter 15: Learning Strategies, Perception, and Life Span
Changes
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Q1) The three features of group learning are ________.
A)positive reinforcement, negative reinforcement, and punishment
B)brainstorming, groupthink, and committee formation
C)forming, storming, and norming
D)sharing, storage, and retrieval
Q2) A person can often capitalize on the halo effect by denying to others that he or she has any work-related problems.
A)True
B)False
Q3) A study with students found that increasing font size, within limits, tended to greatly enhance memory of the material presented.
A)True
B)False
Q4) According to Erikson's eight stages of development, ________ is the first stage.
A)autonomy versus shame
B)initiative versus guilt
C)trust versus mistrust
D)industry versus inferiority
Page 17
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Chapter 16: Developing Good Work Habits
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Q1) To gain a productivity advantage from digital technology, it is important to
A)make sure that you have the latest version of the technology
B)multitask whenever possible
C)convert the time saved into productive activity such as saving money
D)increase the volume on your e-mail and instant messages alerts
Q2) To achieve breakthrough accomplishments, use the ________ tactic.
A)work at a steady pace
B)concentrate on a task of potentially major significance
C)schedule similar tasks together
D)identify and plug time leaks
Q3) With respect to workplace distractions, a CareerBuilder survey found that
A)being able to look out the window is very distracting
B)gossip and noisy coworkers are major sources of distraction
C)facing deadlines is quite distracting
D)Internet shopping networks are the major source of distraction
Q4) A to-do list is basically a planning tool.
A)True
B)False
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Chapter 17: Managing Stress and Personal Problems
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Q1) According to a national survey, the major stressor among American adults is frustrations associated with commuting.
A)True
B)False
Q2) One of the ways in which low self-esteem contributes to experiencing stress is that people with low self-esteem ________.
A)doubt their ability to work out of problems
B)actively seek out stressful situations
C)perceive most stressors to be of the challenge type
D)usually suffer from damaged immune systems
Q3) One reason that low self-esteem makes a person more stress prone is that the person is readily insulted.
A)True
B)False
Q4) Being conscientious and striving for perfection are helpful preventive tactics against burnout.
A)True
B)False
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