Leadership and Teamwork Exam Questions
Course Introduction
Leadership and Teamwork explores the foundational principles and practical strategies essential for effective leadership and successful collaboration within diverse groups. The course examines various leadership styles, motivation theories, and communication techniques, while emphasizing the value of emotional intelligence and ethical decision-making. Through interactive activities, case studies, and group projects, students develop skills in conflict resolution, delegation, and team building. By the end of the course, students will be equipped to inspire, guide, and work productively with others to achieve common goals in both academic and professional settings.
Recommended Textbook
Organizational Behavior 12th Edition by
John R. Schermerhorn
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16 Chapters
2425 Verified Questions
2425 Flashcards
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Page 2
Chapter 1: Introducing Organizational Behavior
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) Suppose that the company's president decides to develop a policy to increase the company's commitment to its employees and then develops a set of procedures to implement this policy.The president is engaged in which management function?
A)Planning
B)Organizing
C)Leading
D)Directing
E)Controlling
Answer: A
Q2) A collection of people working together in a division of labor to achieve a common purpose refers to a(n):
A)club.
B)labor union.
C)organization.
D)mission.
E)team.
Answer: C
Q3) As job satisfaction increases,absenteeism tends to do what?
Answer: Decrease
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Page 3
Chapter 2: Individual Differences,Values,and Diversity
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145 Verified Questions
145 Flashcards
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Sample Questions
Q1) An individual high in __________ sees the world as a threatening place.
A)self-monitoring
B)Machiavellianism
C)authoritarianism
D)locus of control
E)dogmatism
Answer: E
Q2) Highly authoritarian individuals are so susceptible to authority that in their eagerness to comply they may behave unethically.
A)True
B)False
Answer: True
Q3) To make a plan of action and follow it is an example of an emotion-focused coping strategy.
A)True
B)False
Answer: False
Q4) A person's preferences about the "means" for achieving desired ends are known as __________.
Answer: instrumental values
Page 4
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Chapter 3: Emotions,Attitudes,and Job Satisfaction
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Mexican culture tends to encourage downplaying emotions,while British culture is much more demonstrative in public.
A)True
B)False
Answer: False
Q2) If John has high job involvement,which of the following can be expected?
A)John will work beyond expectations to complete a special project.
B)John is not dedicated to his job.
C)John is highly committed to his organization.
D)John psychologically identifies with his organization.
E)All of the above
Answer: A
Q3) A(n)__________ is a predisposition to respond in a positive or negative way to someone or something in one's environment.
Answer: attitude
Q4) Physical aggression is an example of a counterproductive workplace behavior. A)True
B)False
Answer: True
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Chapter 4: Perception,Attribution,and Learning
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) When teachers score students introduced as intellectually gifted higher than average students,they are demonstrating the perceptual error of the __________.
Q2) Selective screening __________.
A)lets in only a tiny proportion of all of the information available B)should only be used sparingly because it is rarely effective C)is typically used in the "information retrieval" step of information processing D)is typically used in the "information interpretation" step of information processing E)is typically used in the "information organization" step of information processing
Q3) Sometimes rewards provided to employees may not necessarily be positive reinforcers.
A)True
B)False
Q4) In general,__________ reinforcement elicits a desired behavior more quickly than does __________ reinforcement.
Q5) __________ describes how learning occurs through interactions among people,behavior,and environment.
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6
Chapter 6: Motivation and Performance
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) The feeling of achievement after completing a particularly challenging task in a job designed with a good person-job fit is an example of an __________.
Q2) A compressed workweek allows a full-time job to be completed in fewer than five standard workdays.
A)True
B)False
Q3) Which of the following statements about job rotation is correct? Job rotation:
A)standardizes job tasks and employs people in very routine jobs.
B)increases job content by giving workers more responsibility for planning and evaluating duties.
C)increases job variety by adding new tasks of similar difficulty to a job.
D)increases task variety by shifting workers among jobs involving tasks of similar difficulty.
E)defines job tasks and the work arrangements to accomplish them.
Q4) Profit-sharing plans reward employees based on the entire organization's performance.
A)True
B)False
Q5) __________ in performance appraisal compares each person with every other.
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Chapter 7: Teams in Organizations
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Key team inputs include all of the following EXCEPT:
A)the nature of the task.
B)goals,rewards,and resources.
C)team composition.
D)member satisfaction.
E)team size.
Q2) Informal teams have the potential to speed up the workflow by enabling people to assist each other in ways that formal lines of authority fail to provide.
A)True
B)False
Q3) In a sense,functional department or work units can create artificial boundaries that discourage rather than encourage more integrative thinking and active coordination with other parts of an organization.This organizational problem is called __________.
Q4) Teams that recommend things consist of people with formal responsibility for leading other groups.
A)True
B)False
Q5) A(n)__________ is set up to deal with a specific problem or opportunity.
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Chapter 8: Teamwork and Team Performance
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) The team building process is highly collaborative.
A)True
B)False
Q2) __________ occurs when too little work is expected and the individual feels underutilized.
Q3) __________ refers to the tendency to reduce effort when working in groups.
A)Social mooching
B)Social management
C)Social loafing
D)Social contract
E)Social engagement
Q4) In a continuous improvement approach to team building,the team members commit themselves to monitoring group developments and accomplishments on an ongoing basis and making the day-to-day changes needed to ensure team effectiveness.
A)True
B)False
Q5) Teams will make decisions by __________ when discussion leads to one alternative being favored by most members and the others members agree to support it.
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Q6) What are norms? What is cohesiveness? How are norms and cohesiveness related?
Chapter 9: Decision-Making and Creativity
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) __________ are simplifying strategies or "rules of thumb" used to make decisions.
A)Hindsights
B)Disciplines
C)Regulations
D)Codes
E)Heuristics
Q2) __________ is the ability to know or recognize quickly and readily the possibilities of a given situation.
Q3) In the classical decision model,the problem is not clearly defined,knowledge of possible action alternatives and their consequences is limited,and the manager chooses a satisfactory solution to the problem.
A)True
B)False
Q4) The generation of a novel idea or unique approach to solving performance problems or exploiting performance opportunities is known as __________.
Q5) The most extreme type of programmed decision is the crisis decision.
A)True
B)False
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Page 10
Chapter 10: Conflict and Negotiation
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) In __________,a neutral third party tries to engage the parties in a negotiated solution through persuasion and rational argument.
Q2) Functional conflict can offer opportunities for creativity that can improve individual,team,or organizational performance.
A)True
B)False
Q3) Whenever he is involved in a disagreement,Harry tries to partially satisfy both his concerns and the other party's concerns through bargaining and appropriate trade-offs.Harry uses which conflict management style?
A)Avoidance
B)Competition
C)Accommodation
D)Compromise
E)Collaboration
Q4) Functional conflict can cause decisions to be considered carefully and to be perhaps reconsidered to ensure that the right course of action is being followed.
A)True
B)False
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11
Chapter 11: Communication and Collaboration
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) __________ barriers to communication involve a poor choice or use of words and mixed messages.
Q2) The role of the "source" in the communication process is to encode an intended meaning into a message.
A)True
B)False
Q3) __________ in communication occurs when individuals feel they are being attacked and they need to protect themselves.
Q4) Communicating with someone through facial expressions,body posture,eye contact,and other physical gestures is referred to as non-audible communication.
A)True
B)False
Q5) Nonverbal communication occurs by facial expressions,body position,eye contact,and other physical gestures.
A)True
B)False
Q6) What are supportive communication principles? Suggested
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Chapter 12: Power and Politics
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) The most common strategies of turning power into relational influence include friendliness,coalition,bargaining,and higher authority but exclude reason,assertiveness,and sanctions.
A)True
B)False
Q2) Organizational governance is the pattern of authority,influence,and acceptable managerial behavior established at the top of the organization.
A)True
B)False
Q3) A manager who withholds positive outcomes,such as special assignments or bonuses,as a means for controlling the behavior of employees is using which type of power?
A)Legitimate power
B)Expert power
C)Coercive power
D)Process power
E)Reward power
Q4) What does the term organizational governance mean? Suggested
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Chapter 13: Leadership Essentials
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) The results of the Michigan leadership studies indicate that production-centered supervisors tend to have more productive work groups than employee-centered supervisors.
A)True
B)False
Q2) Hersey and Blanchard's situational leadership theory focuses on the situational contingency of maturity,or "readiness," of followers.
A)True
B)False
Q3) According to the Michigan leadership studies,employee-centered supervisors are those who place strong emphasis on their subordinates' welfare.
A)True
B)False
Q4) House's path-goal theory of leadership assumes that a leader's key function is to adjust his or her behaviors to complement situational contingencies that influence the accomplishment of personal goals and organizational goals.
A)True
B)False
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Chapter 14: Leadership Challenges and Organizational Change
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) Culturally contingent endorsement of leader characteristics,according to the GLOBE theoretical model involved all of the following EXCEPT:
A)individualistic.
B)status conscious.
C)risk taking.
D)emotional.
E)self sacrificing.
Q2) Servant leadership is rooted in organizational behavior research.
A)True
B)False
Q3) According to the GLOBE theoretical model,acceptance of the leader by followers does NOT facilitate leader effectiveness.
A)True
B)False
Q4) __________ is a major project outlining the common dimensions of leadership that are important,as well as the significant differences in how effective managers lead in different cultures.
Q5) SLT stands for __________.
Q6) Another name for radical change is __________.
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Chapter 15: Organizational Culture and Innovation
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) A new study has indicated that __________ rather than national policy makes the biggest difference with radical product innovation.
Q2) What is a subculture? Where are strong subcultures found? How is a subculture different from a counterculture?
Suggested
Q3) The Wall Street Journal reports that older workers are at greater risk of layoffs because many employers use a "first in/first out" rule when cutting back staff.
A)True
B)False
Q4) __________ are parts of the normative controls of the organization and emerge from its daily routines.
A)Organizational strategies
B)Organizational goals
C)Cultural vision and mission
D)Cultural rules and roles
E)Cultural symbols
Q5) Societal cultures may actually be __________ into organizations.
Q6) The three layers of cultural analysis are __________,__________,and
16
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Chapter 16: Organizational Goals and Structures
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162 Flashcards
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Sample Questions
Q1) Procedures indicate the best method for performing a task,show which aspects of a task are the most important,or outline how an individual is to be rewarded.
A)True
B)False
Q2) For many organizations,systems goals include growth,productivity,stability,flexibility,prestige,and human resource maintenance.
A)True
B)False
Q3) Organizations that can more effectively translate the positive character of their societal contribution into a favorable image have a disadvantage relative to firms that neglect the societal sense of purpose.
A)True
B)False
Q4) Suppose a pharmaceutical company publishes the following statement for the benefit of its stakeholders: "We intend to be the world leader in developing and delivering important,cost-effective therapeutics,based on advances in cellular and molecular biology." This statement is an example of a company's __________.
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17
Chapter 17: Strategy,Technology,and Organizational Design
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) The virtual organization's critical competence always includes __________ as a base for connecting the firms.
Q2) The __________ environment is the set of cultural,economic,legal-political,and educational conditions found in the areas in which the organization operates. A)internal B)specific C)widespread D)general E)comprehensive
Q3) In a way,a managerial script is a ritual __________.
A)that reflects what the "memory banks" of a corporation holds B)that employees perform,as requested C)that is performed once by managers and then changed D)that is uncommon to managers within a corporation E)for mergers and acquisitions
Q4) Larger organizations are often more complex than smaller firms,which in turn calls for more sophisticated organizational design. A)True B)False
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