Leadership and Team Management Test Questions
Course Introduction
This course explores the essential principles and practices of effective leadership and team management in organizational settings. Students will examine foundational leadership theories, styles, and strategies for motivating, influencing, and developing individuals and groups. Emphasis is placed on building high-performing teams, fostering collaboration, resolving conflicts, and adapting leadership approaches to diverse workplace scenarios. Through case studies, self-assessments, and group projects, students will gain practical skills to lead teams with confidence, drive organizational success, and navigate the dynamic challenges of modern work environments.
Recommended Textbook
Understanding and Managing Organizational Behavior 6th Edition by Jennifer M. George
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18 Chapters
3054 Verified Questions
3054 Flashcards
Source URL: https://quizplus.com/study-set/1048
Page 2
Chapter 1: Introduction to Organizational Behavior
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/20781
Sample Questions
Q1) Which of the following is MOST LIKELY to affect how a manager leads?
A) size of teams
B) structure of teams
C) objectives of teams
D) experience of teams
Answer: B
Q2) To battle effectively against domestic and global competition, organizations can use all of the following EXCEPT ________.
A) downsizing
B) self-managed teams
C) contingent workers
D) job enrichment
Answer: D
Q3) When Ford and General Motors acquired the design skills of Italian companies like Ferrari and Lamborghini, they were engaged in global learning.
A)True
B)False
Answer: True
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Chapter 2: Individual Differences: Personality and Ability
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149 Verified Questions
149 Flashcards
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Sample Questions
Q1) Which one of the following is NOT one of the Big Five personality traits?
A) neuroticism
B) extraversion
C) interlocution
D) conscientiousness
Answer: C
Q2) In which work situation will personality MOST LIKELY play a role in job performance?
A) a grocery store where employees are given an overall goal but few guidelines on how to implement it
B) a fast food restaurant where there is a standard procedure for how to do everything from hand washing to what to say while taking an order
C) at a toy factory where workers must put parts together at a certain rate in a sequential order
D) at a call center where employees have a script with how to respond to customers
Answer: A
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4
Chapter 3: Work Values Attitudes and Moods and Emotions
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176 Verified Questions
176 Flashcards
Source URL: https://quizplus.com/quiz/20783
Sample Questions
Q1) Discuss Bill Mobley's model of the turnover process.
Answer: According to Mobley's model of turnover, job satisfaction triggers the whole turnover process. Employees who are very satisfied with their jobs may never even think about quitting; for those who are dissatisfied, it is the dissatisfaction that starts them thinking about quitting. At this point, the individual evaluates the benefits of searching for a new job versus the costs of quitting. On the basis of this cost/benefit evaluation, the individual may decide to search for alternative jobs. The person evaluates and compares these alternatives to the current job and then develops an intention to quit or stay. The intention to quit eventually leads to turnover behavior.
Q2) The facet model assumes that jobs affect employees in uniform ways.
A)True
B)False
Answer: False
Q3) An example of organizational citizenship behavior is an employee who ________.
A) pays his or her city taxes
B) performs assigned duties dependably
C) helps coworkers with difficult assignments
D) agrees to work mandatory overtime
Answer: C
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Page 5
Chapter 4: Perception Attribution and the Management of Diversity
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186 Verified Questions
186 Flashcards
Source URL: https://quizplus.com/quiz/20784
Sample Questions
Q1) The salience of the target in the situation is the extent to which the target stands out in a group of people or things. Which of the following cases makes the BEST argument for using salience to one's advantage in the workplace?
A) Jerry, knowing his supervisor's tendency to praise and promote outspoken sales reps, makes it a point to voice his opinion confidently and enthusiastically at all sales meetings, corporate get-aways, and multi-level conference calls.
B) Joyce knew that her clothing was a distraction to some of her co-workers, but she did not care. Joyce could not understand why her co-workers held little regard for her thoughts and ideas.
C) Yolanda's position requires that she speak before large groups of potential buyers with great skill and knowledge, but she is by nature a shy and timid person. To overcome this, she takes a night course on public speaking but ultimately decides that she simply lacks the requisite skills to do her job.
D) Sharon knows that her supervisor appreciates staff members who take the role of devil's advocate during meetings. She refuses to disagree with her boss in public.
Q2) What are schemas and how do they influence the perceptual process?
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Chapter 5: Learning and Creativity
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) If a worker is unable to learn to perform a complicated task all at once, ________ would be the MOST effective in encouraging employees to gradually acquire the skills and expertise needed to perform at an adequate level.
A) positive reinforcement
B) shaping
C) operant conditioning
D) extinction
Q2) Which is NOT an example of positive reinforcement?
A) allowing students who received an average of 85% to be exempt from the final
B) allowing people who finish their work early to leave early
C) adding time to the end of the work day for employees who show up to work late
D) giving a free movie rental for every fifth movie returned on time
Q3) In OB MOD, once the frequency of the behavior has been determined, the next step is to ________.
A) get a baseline measure of how often the behavior occurs
B) analyze the antecedents and consequences of the behavior
C) intervene to change the frequency of the behavior
D) evaluate whether the intervention was successful in changing behavior
Q4) Define social cognitive theory.
Q5) Discuss the four schedules of partial reinforcement.
Page 7
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Chapter 6: The Nature of Work Motivation
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/20786
Sample Questions
Q1) Expectancy is a worker's perception about the relationship between ________.
A) effort and rewards received
B) effort and performance
C) workers' needs and available rewards
D) performance and needs
Q2) Discuss the ways in which equity can be restored.
Q3) A high level of motivation always results in a high level of performance.
A)True
B)False
Q4) U.S. Army recruitment advertisements in the past have encouraged enlistment with the phrase "Be All That You Can Be." Maslow's hierarchy of needs theory would classify recruits who enlist in order to use all of their skills and abilities to the fullest extent as being motivated by ________.
A) physiological needs
B) safety needs
C) belonging needs
D) self-actualization needs
Q5) Leaving the organization is a common response to underpayment inequity.
A)True
B)False
8
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Chapter 7: Creating a Motivating Work Setting
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164 Verified Questions
164 Flashcards
Source URL: https://quizplus.com/quiz/20787
Sample Questions
Q1) Grocery stores that have individual employees assigned to individual, or only a few tasks, such as bagger, cashier, produce clerk, and meat cutter, employ the principles of job simplification and specialization.
A)True
B)False
Q2) If creativity is desired and employees are given specific, difficult goals, they will MOST LIKELY focus on achieving the goals rather than being creative.
A)True
B)False
Q3) A manager thought that his employee's jobs were simple and boring. He decided to add a few extra responsibilities to make work more exciting for his workers. The manager's strategy to make work more exciting will MOST LIKELY ________.
A) work for all of the employees
B) work for none of the employees
C) work only for those employees that are intrinsically motivated
D) work only for those employees that are extrinsically motivated
Q4) Contrast job enlargement and job enrichment.
Q5) How can managers enrich jobs?
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Chapter 8: Pay Careers and Changing Employment Relationships
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177 Verified Questions
177 Flashcards
Source URL: https://quizplus.com/quiz/20788
Sample Questions
Q1) A goal of performance appraisal is to encourage high levels of employee motivation and performance.
A)True
B)False
Q2) The information generated by a performance appraisal system can be used for two purposes. List and define these two purposes.
Q3) In transactional contracts, individuals focus primarily on extrinsic outcomes such as pay.
A)True
B)False
Q4) When a hotel reservations clerk is assessed on her ability to make accurate reservations and accommodate the requests of guests, behaviors are being used.
A)True
B)False
Q5) A number of recent developments have caused fundamental changes to the psychological contracts between workers and employers. What are those developments? What can happen when psychological contracts are broken?
Page 10
Q6) What are the four general categories of careers?
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Chapter 9: Managing Stress and Work Life Balance
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/20789
Sample Questions
Q1) One way to address worker stress from promotions or challenging job assignments is for managers to take steps to raise employee ________.
A) self-efficacy
B) extroversion
C) locus of control
D) neuroticism
Q2) ________ relates to the steps people take to deal directly with and act on the source of stress.
A) Proactive coping
B) Problem-focused coping
C) Solution-focused coping
D) Emotion-focused coping
Q3) Emotion-focused coping involves the steps people take to deal with and control their stressful feelings and emotions.
A)True
B)False
Q4) Employees with "Type A" personalities always experience high stress levels.
A)True
B)False
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Chapter 10: The Nature of Work Groups and Teams
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188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/20790
Sample Questions
Q1) Group members with an individualized orientation MOST OFTEN engage in ________ rather than in ________.
A) role taking; role playing
B) role making; role taking
C) role making; role playing
D) role taking; role making
Q2) A group is a set of two or more people who interact with each other to achieve certain goals or meet certain needs.
A)True
B)False
Q3) In an ________, newcomers are taught to respond to situations in the same way that existing group members respond to similar situations.
A) individualized role orientation
B) institutionalized role orientation
C) itemized role orientation
D) iconographic role orientation
Q4) Sequential socialization tactics tend to lead to an individualized orientation.
A)True
B)False
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Chapter 11: Effective Work Groups and Teams
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20791
Sample Questions
Q1) Which of the following is LEAST LIKELY an exclusive group?
A) fraternity membership
B) football team membership
C) cheerleading squad membership
D) YMCA membership
Q2) Discuss the opportunities offered and challenges presented by virtual teams.
Q3) ________ leads to process gains, whereas ________ lead(s) to process losses.
A) The sucker effect; social loafing
B) High group cohesiveness; low group cohesiveness
C) Synergy; social loafing
D) Research and development; self-managed teams
Q4) A high school has many different extracurricular organizations. Of the four listed, which one is MOST LIKELY to have the most cohesiveness?
A) The student council: members are voted in and come from similar backgrounds.
B) The bowling team: it accepts everyone and has a very diverse roster.
C) The basketball team: the team has been on a losing streak the entire year.
D) The senior choir: it is a requirement for all seniors to sing in the choir.
Q5) Large groups tend to be more cohesive than small groups.
A)True
B)False
Page 13
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Chapter 12: Leaders and Leadership
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192 Verified Questions
192 Flashcards
Source URL: https://quizplus.com/quiz/20792
Sample Questions
Q1) Identify the three path-goal theory guidelines that effective leaders can use to motivate their followers.
Q2) ________ is the exercise of influence by one member of a group or organization over other members to help the group or organization achieve its goals.
A) Censorship
B) Sponsorship
C) Leadership
D) Management
Q3) Fiedler asserts that ________ are relatively fixed or enduring.
A) leadership styles
B) leadership situations
C) leadership techniques
D) leadership preferences
Q4) Task-oriented leaders have high LPC scores.
A)True
B)False
Q5) Discuss the concept of "leader style" in Fiedler's contingency theory of leadership.
Q6) What gender differences emerged in the leadership research?
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Chapter 13: Power, Politics, Conflict, and Negotiation
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/20793
Sample Questions
Q1) Every conflict episode leaves a conflict "aftermath" that affects the way both parties perceive and respond to future episodes.
A)True
B)False
Q2) Although controlling resources is important in organizations, the ability to ________ them is also crucial.
A) allocate B) generate C) share
D) hoard
Q3) The management of conflict between individuals is directed at changing the attitudes or behavior of those involved in the conflict.
A)True
B)False
Q4) The ability to control and generate resources for an organization is a source of functional and divisional power.
A)True
B)False
Q5) List the stages in Pondy's model of organizational conflict.
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Chapter 14: Communicating Effectively in Organizations
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169 Verified Questions
169 Flashcards
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Sample Questions
Q1) ________ MOST OFTEN offer the most facility for persuasive communication.
A) Web sites
B) Letters and memos
C) E-mail messages
D) Face-to-face conversations
Q2) A message is clear when it contains information that is easily interpreted or understood.
A)True
B)False
Q3) To counter the effect of increasing diversity as a barrier to effective communication, many large organizations are ________.
A) instituting diversity-training programs
B) grouping workers according to ethnicity or nationality
C) using only e-mail as the recommended channel of communication
D) avoiding the hiring of people with diverse backgrounds
Q4) A rumor is unofficial information on topics that are important or interesting to an organization's members.
A)True
B)False
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Chapter 15: Decision Making and Organizational Learning
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175 Verified Questions
175 Flashcards
Source URL: https://quizplus.com/quiz/20795
Sample Questions
Q1) ________ are the rules of thumb that help people simplify decision making.
A) Biases
B) Heuristics
C) Proclivities
D) Penchants
Q2) According to the classical model of decision making people should choose the easiest option possible.
A)True
B)False
Q3) The people in charge of forming top-level teams to respond to sudden crises might be well advised to build devil's advocacy into the decision-making process in order to become aware of the perils hidden in the recommended course of action.
A)True
B)False
Q4) The illusion of invulnerability occurs when group members mistakenly believe that they are in total agreement when making decisions.
A)True
B)False
Q5) What is group polarization?
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Chapter 16: Organizational Design and Structure
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179 Verified Questions
179 Flashcards
Source URL: https://quizplus.com/quiz/20796
Sample Questions
Q1) In a flat organizational structure, managers are expected to make all of the decisions.
A)True
B)False
Q2) In a matrix structure, managers group people and resources by function and by product.
A)True
B)False
Q3) Information technology (IT) promotes centralized decision making.
A)True
B)False
Q4) Information technology (IT) has little effect on a company's organizational design and structure.
A)True
B)False
Q5) Examples of nonroutine technology include all of the following EXCEPT ________.
A) scientists developing new products in a research and development laboratory
B) emergency room personnel cooperating to respond to each patient's condition
C) the members of a SWAT team responding to a threatening situation
D) crewmembers in a fast-food restaurant making the food
Page 18
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Chapter 18: Organization Change and Development
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178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/20798
Sample Questions
Q1) When revolutionary change must be implemented, which of the following should managers NOT do?
A) co-opt employees to follow the change
B) control the changing environment
C) minimize obstacles to the change
D) disregard employee commitment to the change
Q2) The process of reengineering starts with the ________.
A) customer
B) product or service
C) values and norms of the organization
D) existing arrangement of tasks and roles
Q3) A ________ is an expert manager appointed to head a new product team and see a new product from its inception to sale.
A) product advocate
B) product manager
C) product champion
D) product facilitator
Q4) List OD tactics that managers can use to reduce resistance to change.
Q5) Compare and contrast top-down and bottom-up change.
Q6) Describe the five steps in action research, explaining what each step requires.
Page 20
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