Leadership and Team Management
Pre-Test Questions
Course Introduction
This course explores the principles and practices of effective leadership and team management within diverse organizational settings. Students will examine key leadership theories, develop interpersonal and communication skills, and learn strategies to motivate, empower, and influence team members. Emphasis is placed on understanding group dynamics, conflict resolution, decision-making processes, and the cultivation of a positive team culture. Through case studies and practical exercises, students will enhance their ability to lead teams towards achieving organizational objectives and to adapt their leadership styles to various situations.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by Thomas Bateman
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18 Chapters
2471 Verified Questions
2471 Flashcards
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Page 2
Chapter 1: Managing
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130 Flashcards
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Sample Questions
Q1) __________ is the excellence of your product.
A)Innovation
B)Quality
C)Quantity
D)Six-sigma
E)Customization
Answer: B
Q2) As one of the key management functions,leading focuses on a manager's efforts to
A)mobilize people to contribute their ideas.
B)build organizations that are flexible and adaptive.
C)make sure goals are met.
D)identify opportunities for sustainable advantage.
E)build a dynamic organization.
Answer: A
Q3) The primary reason that companies fail is a change in the environment.
A)True
B)False
Answer: False
Q4) Briefly describe each of the four key management functions.
Answer: Answers will vary.
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Chapter 2: The External Environment and Organizational Culture
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140 Flashcards
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Sample Questions
Q1) The external environment includes all relevant forces outside the organization's boundaries.
A)True
B)False
Answer: True
Q2) When two or more companies work together to alter their current environment they are using
A)monopolistic strategies.
B)strategic maneuvering.
C)cooperative strategies.
D)dependent strategies.
E)codependent strategies.
Answer: C
Q3) Psychographics are measures of various characteristics of the people who make up groups or other social units.
A)True
B)False
Answer: False
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Chapter 3: Managerial Decision Making
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144 Flashcards
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Sample Questions
Q1) The garbage can model of decision making occurs when people aren't sure of their goals,or disagree about the goals,and likewise are unsure of or in disagreement about what to do.
A)True
B)False
Answer: True
Q2) Advantages in using a group for decision making include
A)intellectual stimulation
B)domination by one member for leading the discussion
C)groupthink
D)satisficing
E)goal displacement
Answer: A
Q3) Brainstorming isn't necessarily as effective as some people think.
A)True
B)False
Answer: True
Q4) Describe the elements of an effective crisis management plan. Answer: Answers will vary.
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Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) Resources are a source of competitive advantage when they
A)are difficulty to imitate.
B)are well organized.
C)are rare.
D)create customer value.
E)are any or all of the above.
Q2) The process of assessing how well one company's basic functions and skills compare to those of another company or set of companies is called
A)benchmarking.
B)comparative analysis.
C)strategic planning.
D)operational planning.
E)lean six sigma.
Q3) Tactical plans contain a low level of detail.
A)True
B)False
Q4) List the six barriers to strategy implementation and the corresponding principles for engaging and overcoming them.
Q5) Define a strategy map and explain the purpose and various pieces of it.
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Chapter 5: Ethics and Corporate Responsibility
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Option 1 employs which ethical approach?
A)Universalism
B)Egoism
C)Utilitarianism
D)Relativism
E)Virtue ethics
Q2) GE management sees environmentally friendly technologies as one of the global economy's most significant business opportunities.
A)True
B)False
Q3) A situation,problem,or opportunity in which an individual must choose among several actions that must be evaluated as morally right or wrong is called a(n)
A)responsibility issue.
B)ethical issue.
C)moral business issue.
D)personal issue.
E)moral rights issue.
Q4) Describe Kohlberg's model of cognitive moral development.Give an example for each of the stages.
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Chapter 6: International Management
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142 Flashcards
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Sample Questions
Q1) Which organizational structure realizes the advantage of local responsiveness but the disadvantage of high manufacturing costs?
A)transnational
B)global
C)worldwide
D)international
E)multinational
Q2) Which of the following is an advantage of a wholly owned subsidiary?
A)Companies may share the control of the use of their technology.
B)Companies share the costs of operating overseas.
C)Companies can realize higher production costs by relocating.
D)Companies share the risks of overseas operations.
E)A wholly owned subsidiary gives a company tight control over operations in other countries.
Q3) Companies that adopt the global model tend to be those pursuing a cost focus as a competitive strategy.
A)True
B)False
Q4) Summarize the skills and knowledge managers need to manage globally.
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Chapter 7: Entrepreneurship
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Sample Questions
Q1) "Loading the gun",or lining up ammunition in support of your idea,is a phrase used by managers at General Electric that parallels which stage of building support for an idea?
A)Making cheerleaders
B)Bootlegging
C)Horse trading
D)Clearing the investment
E)Getting the blessing
Q2) The advertising support model involves charging fees for goods and services.
A)True
B)False
Q3) If,after the current assessment,Ashok still believes in the potential of the venture,he should now proceed with which step of the planning process?
A)An environmental analysis
B)A SWOT analysis
C)A promotional plan
D)An opportunity analysis
E)A business plan
Q4) Why would an individual want to become an entrepreneur? Explain.
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Page 9
Chapter 8: Organization Structure
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Sample Questions
Q1) The number of subordinates who report directly to an executive or supervisor is called the span of control.
A)True
B)False
Q2) Effective delegation usually results in the manager losing control of the work to be accomplished.
A)True
B)False
Q3) The presence of rules and regulations governing how people in the organization interact is called formalization.
A)True
B)False
Q4) The functional structure would be most appropriate in complex and changing environments.
A)True
B)False
Q5) Define "authority" and explain the three components of top management that have formal position authority.
Q6) Explain the advantages of delegation and how managers should delegate.
Page 10
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Chapter 9: Organizational Agility
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Sample Questions
Q1) The use of computer-aided design and computer-aided manufacturing to sequence and optimize a number of production processes is called
A)computer-integrated manufacturing (CIM).
B)continuous process.
C)just-in-time (JIT).
D)flexible factories.
E)flexible manufacturing.
Q2) Some customers demand ISO 9001 certification before they will do business with a company.
A)True
B)False
Q3) Large batch technologies occur with high variety of products and high volumes.
A)True
B)False
Q4) Customer relationship management (CRM)helps companies understand and anticipate the needs of only their current customers.
A)True
B)False
Q5) Explain the key features in mass customization.
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Chapter 10: Human Resources Management
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) The National Labor Relations Act of 1935
A)declared unions illegal.
B)established right-to-work states.
C)declared that management practices should be free of government interference.
D)declared unions legal.
E)protected employers' free speech rights.
Q2) Validity refers to
A)the qualifications needed for the job.
B)the qualifications of a job candidate.
C)assessment of the accuracy of the selection test.
D)whether a test is legally admissible in court.
E)the consistency of test scores over time.
Q3) Under cafeteria benefit plans
A)employees are provided a healthy and affordable meal.
B)employers are closely inspected for health and safety hazards.
C)employees select the benefits which they prefer.
D)employers can realize significant cost savings.
E)employees are covered for injuries on the job.
Q4) How are human resources related to competitive advantage? By what criteria can the strategic impact of human resources be judged?
Page 12
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Chapter 11: Managing the Diverse Workforce
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Sample Questions
Q1) Cohesiveness refers to how tightly knit a group is and how much they act in mutually agreed-upon ways.
A)True
B)False
Q2) An organization that fully integrates minority group members,both formally and informally,is called a(n)
A)monolithic organization.
B)homogeneous organization.
C)heterogeneous organization.
D)multicultural organization.
E)pluralistic organization.
Q3) Hostile environment harassment occurs when submission to or rejection of sexual conduct is used as a basis for employment decisions.
A)True
B)False
Q4) Nationwide,turnover rates have been decreasing as more people are staying with their organizations for a longer period.
A)True
B)False
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Chapter 12: Leadership
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Sample Questions
Q1) Behavior that provides guidance,support and corrective feedback for the day-to-day activities of work unit members is known as
A)strategic leadership.
B)supervisory leadership.
C)organizational leadership.
D)task leadership.
E)performance leadership.
Q2) The behaviors that have received particular attention in the research on leadership are
A)autocratic,democratic and laissez-faire.
B)task performance,group maintenance and employee participation in decision making.
C)leader preferences,follower preferences,environmental factors.
D)rate of change and complexity.
E)motivation,communication and stress management.
Q3) According to Fiedler's contingency model of leadership effectiveness,effectiveness depends on two factors: the personal style of the leader and the loyalty of the followers.
A)True
B)False
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14
Chapter 13: Motivating for Performance
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Sample Questions
Q1) A difference between Maslow's need hierarchy and Alderfer's ERG Theory is that
A)ERG theory states that various needs operate simultaneously.
B)Maslow's hierarchy has more scientific validity.
C)Maslow's hierarchy reminds managers that even if one need seems to motivate people,other needs may still need attention.
D)ERG theory focuses on five levels of need.
E)only Maslow's theory serves to remind managers of the types of reinforcers that can be used to motivate people.
Q2) Negative reinforcement refers to __________ a(n)___________ consequence.
A)applying;desirable
B)applying;undesirable
C)withholding;desirable
D)withholding;undesirable
E)applying;neutral
Q3) When managers think it is warranted or when they believe others expect them to,they use punishment.
A)True
B)False
Q4) Discuss how employees assess and,if necessary restore,equity.
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Chapter 14: Team-Work
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Sample Questions
Q1) Which of the following occurs because individuals usually are more motivated when others are present,they are concerned with what others think of them and they want to maintain a positive self-image?
A)Social loafing
B)Social integrating
C)Social conflict
D)Social facilitation effect
E)Loss of self-esteem
Q2) Managers at the local bottling company are encouraged to contact the human resources department whenever they are considering discharging a troublesome employee.It is hoped that potential problems with the discharge (or even the discharge itself)might be avoided by speaking first with the HR folks.This type of relationship within an organization is referred to as
A)service.
B)advisory.
C)audit.
D)stabilization.
E)liaison.
Q3) Explain at least four ways that teams can help organizations.
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Page 16
Chapter 15: Communicating
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Sample Questions
Q1) The transmission of information and meaning from one party to another through shared symbols is called decoding.
A)True
B)False
Q2) Daily is attempting to mirror which organization with the newly proposed program?
A)IMB
B)Twitter
C)Coca-Cola
D)Nordstrom
E)General Electric
Q3) For managers,failure to listen not only causes managers to miss good ideas but can even drive employees away.
A)True
B)False
Q4) As a leader,you will find that some of your toughest challenges arise when people do not want to do what has to be done.
A)True
B)False
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Page 17
Chapter 16: Managerial Control
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Sample Questions
Q1) Profitability ratios
A)show the relative amount of funds in the business supplied by creditors and shareholders.
B)indicate a company's ability to pay short-term debts.
C)indicate management's ability to generate a financial return on sales or investment.
D)show the profit margins for the last six months.
E)indicate the future profits from the current customer base.
Q2) The last step in the control process is
A)taking corrective action.
B)setting performance standards.
C)measuring performance.
D)comparing performance.
E)determining deviations.
Q3) As long as supervisors monitor behavior,timing of the feedback is unimportant.
A)True
B)False
Q4) Standards are established in order to set performance expectations.
A)True
B)False
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) Technology trading is becoming increasingly common.
A)True
B)False
Q2) Base technologies provide a competitive advantage.
A)True
B)False
Q3) Explain the major benefits of a development project.Provide an example of a situation in which a development project might be turned into a source of competitive advantage.
Q4) Identify and discuss the four categories of technology and the competitive value of each.Provide an example of each technology type.
Q5) _______ have yet to prove their full value,but have the potential to alter the rules of competition by providing significant advantage.
A)Base technologies
B)Emerging technologies
C)Key technologies
D)Elevated technologies
E)Pacing technologies
Q6) Explain the two types of innovation and give examples of each.
Page 19
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Chapter 18: Creating and Managing Change
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Sample Questions
Q1) The key to successful change is people.
A)True
B)False
Q2) Failing to create a guiding coalition can endanger a change effort.
A)True
B)False
Q3) Courtney and Wayne are both exhibiting
A)acceptance of change.
B)resistance to change.
C)organizational development.
D)"built to last" characteristics.
E)lifelong learning.
Q4) Organizational ambidexterity refers to being able to achieve multiple objectives at the same time.
A)True
B)False
Q5) Researchers studying corporate performance over a 10-year period found that 17 companies in the Fortune 1000 grew total shareholder return by 35 percent or more per year.Explain how they did this.
Page 20
Q6) Explain the sources of complacency in an organization setting.
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