Leadership and Team Management
Mock Exam
Course Introduction
This course explores the fundamental concepts and practices of effective leadership and team management within various organizational contexts. Students will examine leadership theories, styles, and strategies, focusing on the development of essential skills such as communication, motivation, conflict resolution, and decision-making. Through case studies, interactive exercises, and group projects, participants will learn how to lead diverse teams, foster a positive team culture, and drive collective success. The course also addresses the challenges of remote and cross-functional teams, ethical leadership, and change management, preparing students to thrive as versatile leaders in dynamic environments.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Which of the following best describes how psychology can be applied to enhance our understanding of organizational behavior?
A)Psychology is primarily focused on society,so it helps us understand how organizations influence the world we live in.
B)Psychology is primarily focused on individuals,so it helps us understand how the work environment impacts employees' experiences and behavior.
C)Psychology is primarily focused on group processes,so it helps us understand how teams of employees interact with one another.
D)Psychology is primarily focused on systems,so it helps us understand how organizations impact other organizations.
Answer: B
Q2) Les Schwab,the founder of Les Schwab Tires,Inc.,believed in treating employees like
Answer: family
Q3) Effective organizations feature role __________,information sharing and performance feedback.
Answer: clarity
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Page 3
Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) The tendency for individuals to be attracted to similar individuals is called the ____________-_____________ phenomenon.
Answer: similarity/attraction
Q2) You are an organizational behavior consultant who has been brought into a firm to present some best practices with regard to managing demographic diversity.What are some best practices you could present to the firm's executives?
Answer: Build a culture that respects diversity.All levels of the firm must support diversity. Make managers accountable for diversity. Institute diversity training programs. Review recruitment practices and ensure the firm is targeting a diverse candidate pool. Consider affirmative action programs to enhance diversity.
Q3) The faculty of a Midwestern business school is comprised of 33 males and 4 females.The past five candidates hired have all been male.There seems to be a (an)__________ diversity issue in this workplace.
A)age
B)race
C)religion
D)gender
Answer: D
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) A neat,professional appearance and a firm handshake are two important aspects of an interview because of the lasting impact first impressions make.
A)True
B)False
Answer: True
Q2) Mark is interviewing with a Wall Street firm.He notes that employees dress in business suits on a daily basis and address each other by Ms.and Mr.He decides that the firm's culture is too conservative for him.Mark is concerned about person/_______________ fit.
Answer: organization
Q3) "I won't get this job either.I've been on twenty interviews already and I haven't received one callback.I don't think I'll ever get a job.I'm such a failure," says the graduating college senior.The student is exhibiting low ______ ________.
Answer: self-esteem
Q4) The Myers-Briggs Type Indicator is a very effective employee selection tool.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Individual Attitudes and Behaviors
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141 Flashcards
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Sample Questions
Q1) Which of the following statements regarding work attitudes and job performance is accurate?
A)Work attitudes are more strongly related to job performance than they are to organizational citizenship behaviors.
B)If you want to perform better,you will actually perform better.
C)Workforce satisfaction does not have a meaningful impact on profitability.
D)People who are happy at work are more satisfied in their overall life too.
Q2) Personality is the main reason why individuals turnover in a firm.
A)True
B)False
Q3) Which of the following statements about factors that cause work attitudes is accurate?
A)Job satisfaction is purely environmental.
B)Person-job fit is positively related to job satisfaction.
C)Psychological contract breach leads to high job satisfaction.
D)Organizational justice results in psychological contract breach.
Q4) Predictors of _____________include poor performance,poor work attitudes,stress,personality,and age of the employee.
Q5) Briefly describe differences in job attitudes held around the world.
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) In equity theory,an individual's _______/______ ratio is compared to the same ratio of a referent.
Q2) The absence of hygiene factors in the work environment leads to worker dissatisfaction.
A)True
B)False
Q3) Negative reinforcement
A)decreases the desired behavior.
B)decreases the frequency of negative behavior.
C)increases the desired behavior.
D)reduces the frequency of undesired behavior.
Q4) Which of the following is a process based theory of motivation?
A)Alderfer's ERG theory.
B)Herzberg's two-factor theory.
C)Skinner's reinforcement theory.
D)McClelland's acquired needs theory.
Q5) A high need for power is always a destructive element in the workplace.
A)True
B)False
Q6) Name two ways in which managers can influence employees' valence perceptions.
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Chapter 6: Designing a Motivating Work Environment
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157 Verified Questions
157 Flashcards
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Sample Questions
Q1) Research on performance incentives suggests
A)employees report lower levels of pay satisfaction under pay-for-performance systems.
B)firms with pay-for-performance systems have lower customer service.
C)eighty percent of all American companies use merit pay.
D)pay-for-performance systems are less effective at retaining higher performing employees than praise or recognition systems.
Q2) Discuss some of the research findings on goal setting and ethical behavior.
Q3) Differentiate between absolute and relative ranking.
Q4) The notion of using incentives to increase performance is a very old idea,actually going back to the time of Napoleon.
A)True
B)False
Q5) _____________ has been identified as the most important psychological state affected by job characteristics.
Q6) The job characteristics model is an attempt to design jobs for increased motivational potential.
A)True
B)False
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Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) The mismatch between emotions,attitudes,beliefs and behavior is ______
Q2) Recognizing that customers' negative emotions were eroding sales representatives' morale,American Express used emotional resonance to identify employees' feelings about their work.
A)True
B)False
Q3) The General Adaptation Syndrome looks at how events on the job cause different kinds of people to feel different kinds of emotions.
A)True
B)False
Q4) Which of the following statements regarding work-life conflict is correct?
A)Work-life conflict increases job and life satisfaction.
B)Organizations that have programs to assist employees in achieving work-life balance accept that these programs will reduce productivity while increasing retention.
C)Recent surveys show that Americans rarely work overtime.
D)Work-life conflict occurs when the demands of work and family negatively impact each other.
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9
Chapter 8: Communication
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Sample Questions
Q1) Research suggests that women may be speaking less in high-stakes communication situations like meetings.
A)True
B)False
Q2) Define a crucial conversation and give an example of it.
Q3) Crucial conversations are discussions where the stakes are high,so opinions need to be in line with the majority in the group.
A)True
B)False
Q4) In the communication process,noise is found only in the external environment of the communication situation.
A)True
B)False
Q5) Recent surveys indicate that managers spend a majority of their time communicating with what group?
A)those external to the organization
B)superiors
C)subordinates
D)others that are internal to the firm (e.g.,those in other departments).
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Chapter 9: Managing Groups and Teams
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) Two or more individuals who are associated with one another in ways not prescribed by the formal organization are a(n)_____________ _____________.
Q2) A second assignment for the Fundamentals of Business Communication is to be the leader of a team meeting held for a project.Offer some advice to a student taking the Fundamentals class on how to make his meeting the most effective possible.
Q3) Collective efficacy is influenced by which of the following factors?
A)Use of technology.
B)Ties to the organization
C)Performance of other teams.
D)Verbal persuasion.
Q4) _______________________ teams make all decisions internally about leadership and how work is done and have the potential for high autonomy.
Q5) Which of the following is an example of a temporary team?
A)empowered team
B)virtual team
C)task force
D)self-managed team
Q6) The task role of ____________ includes "devil's advocate" behavior.
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Chapter 10: Conflict and Negotiations
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Which of the following statements about conflict is accurate?
A)Conflict can paralyze an organization.
B)Conflict can lead to higher organizational commitment.
C)Conflict is not a major issue in the workplace.
D)Conflict is always problematic in an organization.
Q2) Which of the following statements regarding the process of mediation is accurate?
A)A mediator determines the BATNA for each party.
B)A mediator makes a binding judgment.
C)A mediator resolves the charge made in a negotiation.
D)A mediator incorporates areas of agreement into resolutions.
Q3) The BATNA phase of the negotiation process only applies in certain circumstances. A)True
B)False
Q4) List and describe two common mistakes made in negotiation.
Q5) It is a perfectly acceptable business practice to attempt to negotiate a higher salary with your boss.
A)True
B)False
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Chapter 11: Making Decisions
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) One advantage of group decision making over individual decision is
A)the decision is more creative.
B)accountability is easier to determine.
C)the decision-making process is more efficient.
D)the implementation of the decision is more difficult.
Q2) The first step of both the rational decision-making model and the creative decision-making process is to identify the problem.
A)True
B)False
Q3) The incubation step in the creative decision-making process refers to
A)the step where the decision maker consciously thinks about the problem.
B)the step where the decision maker sets the problem aside and does not consciously think of it.
C)the step where the decision maker gains insight into the problem and has a "eureka" moment.
D)the step where the decision maker verifies the feasibility of the solution and implements the decision.
Q4) Some experts suggest that creativity is the interaction among the three factors of _______________,________________,and ________________.
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Chapter 12: Leading People Within Organizations
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Sample Questions
Q1) Malcolm is the manager of his department.After performance evaluations,he gives those who have met their goals for the year a pay raise.He gives his employees their assignments and leaves them to do their work but does monitor them so that if he notices a potential problem,it gets resolved before causing difficulties.What kind of contemporary leadership style is Malcolm demonstrating?
A)directive leadership
B)transformational leadership
C)transactional leadership
D)laissez-faire leadership
Q2) Indra Nooyi has proven to be an effective leader for PepsiCo since she took over the firm in 2006.She exhibits which of the following leadership qualities?
A)vision
B)charisma
C)proven track record in the industry
D)all of the above
Q3) Those leaders who lead employees by aligning employee goals with the leader's goals are _______________ leaders.
Q4) ___________ is the act of influencing others to work toward a goal.
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Page 14
Chapter 13: Power and Politics
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165 Flashcards
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Sample
Questions
Q1) The influence tactic where there is give and take such that if someone does something for you,you do something for them is called ___________.
Q2) Getting a person to enter an employee assistance program for a substance abuse problem as a condition of keeping their job is an example of using the ____________ influence tactic.
A)legitimating
B)pressure
C)personal appeal
D)consultation
Q3) Company presidents usually possess at least legitimate,coercive,and referent power.
A)True
B)False
Q4) Which of the following statements about referent power is true?
A)Referent power is less effective than formal power.
B)Referent power is positively related to employees' satisfaction with supervision.
C)Referent power can lead others to view a person as overly political.
D)Referent power refers to how powerful one is in relation to others.
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15
Chapter 14: Organizational Structure and Change
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Toyota's production system is built on principles of _____ ___ __________ production
Q2) List some issues in the external environment that might create a need for change in an organization.
Q3) What is a boundaryless organization?
Q4) Marta has been a part-time faculty member at the university for nine years.She has been teaching two to three writing courses a semester.Last month,the dean held a meeting where he announced that next academic year,part-time instructors would be limited to teaching only two classes during the entire year.Marta is very upset and tells her husband,"I may look into teaching at the community college next year but don't let anyone at the university know." This is an example of what kind of change reaction?
A)passive resistance
B)enthusiastic support
C)compliance
D)active resistance
Q5) A formalized structure leads to faster decision making.
A)True
B)False
Q6) Formalization works well in what type of organization?
Page 16
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Chapter 15: Organizational Culture
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) The mother of the young man always has such difficulty getting him jeans to wear to elementary school.He needs the husky size and does not want any color EXCEPT the dark blue denim.The mother needs four pair of jeans.She usually purchases them at a major department store located in the mall near her home.She is at the mall today and is disappointed that only one pair in the size she needs is available.The salesclerk says that more should be available soon,but she is not sure exactly when.The day after the purchase,the phone rings in the mother's home.It is the salesclerk from the major department store reporting that three pairs of the husky jeans in the child's size have arrived and she is holding them for the mother.The mother thanks the clerk and asks how she got the mother's phone number."It took me some time",says the clerk,"but I found your receipt from yesterday and looked up your phone number through our computer system." This store has a _________ culture.
A)service
B)detail-oriented
C)stable
D)people-oriented
Q2) Culture is generally resistant to change efforts.
A)True
B)False
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Page 17